5,514 Service Improvement jobs in the United States
Service Improvement Owner (IT Project Manager)
Posted 11 days ago
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Job Description
Introduction
GavinHeath is partnering with a client in Colorado Springs, CO, in the financial services industry looking to add a Service Improvement Owner to their team. This is a Contract-to-Hire position.
Responsibilities
- Lead the design and implementation of governance and continuous-improvement frameworks for infrastructure initiatives-server and OS upgrades, network refreshes, virtualization projects, and disaster-recovery efforts-overseeing budgets up to $60 million.
- Translate executive strategy into clear objectives and measurable milestones, ensuring that process enhancements drive tangible efficiency gains and elevated member service.
- Establish and manage a standardized project-intake process, including effort estimation, scope definition, risk mitigation planning, and CAPEX/OPEX tracking.
- Plan, schedule, and monitor multi-discipline IT projects-spanning servers, storage, security, and networking-to guarantee on-time, on-budget delivery.
- Conduct current-state process mapping and gap analyses, then implement lean improvements to reduce hand-offs and accelerate cycle times.
- Collaborate with finance partners to maintain budget controls, forecast expenditures, and deliver KPI dashboards and status reports to senior leadership.
- Serve as liaison between technical teams and business stakeholders, facilitating daily stand-ups, steering committee meetings, and change-control boards.
- Develop and maintain governance templates, document lessons learned, and mentor junior project managers to build organizational capability.
- Bachelor's degree in Project Management, Information Technology, Management Information Systems, or a related field.
- Minimum of 2 years' experience in project management, business analysis, or systems administration, including at least 1 year of leading continuous-improvement initiatives within a regulated financial institution.
- Proven track record of managing infrastructure projects such as server/OS upgrades, network refreshes, virtualization, and disaster-recovery implementations.
- Proficiency with Microsoft Project, JIRA (or comparable tools), and the Microsoft Office Suite.
- Lean Six Sigma mindset or formal certification (Green Belt or higher) and/or PMP certification preferred.
- Excellent communication and collaboration skills, with the ability to influence cross-functional teams and present to senior leadership.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
Legal Statement
GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.
IAM SDC Liaison & Service Improvement Coordinator, AVP
Posted today
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Job Description
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The IAM SDC Liaison & Service Improvement Coordinator is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.
In this role, the IAM SDC Liaison & Service Improvement Coordinator will hold responsibilities that include building, maintaining, and providing an oversight framework for all IAM Liaisons. This role will also drive service improvement across IAM Service Delivery Coordination and our IAM services and serve as a Liaison to our Business Functions Team (BFT) and support emergency coordination, as needed.
**Responsibilities:**
+ Identify potential information security (IS) risks and make recommendations for enhancement
+ Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
+ Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization
+ Ensure that controls are utilized daily and that non-compliance remediation is addressed
+ Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
+ Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards
+ Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements
+ Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business
+ Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5-8 years of relevant experience
+ Applicable Certifications or willingness to earn within 12 months of joining
+ Consistently demonstrates clear and concise written and verbal communication
+ Proven influencing and relationship management skills
+ Proven analytical skills
**Education:**
+ Bachelor's degree in Information Security, Computer Science, Business Administration, or a related field.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Additional Critical Experience, Qualifications and Key Responsibilities:**
**I. Required Skills**
· **Analytical Skills:**
o Ability to analyze complex business processes and translate them into security requirements.
o Proficiency in data analysis and interpretation.
o Capability to identify potential risks and vulnerabilities within existing systems and processes.
· **Communication Skills:**
o Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
o Strong interpersonal skills to effectively collaborate with various teams, including client-facing staff and technical experts.
o Ability to present ideas clearly and concisely.
· **Technical Skills:**
o Basic understanding of Identity and Access Management (IAM) principles and technologies.
o Familiarity with security frameworks and standards (e.g., NIST, ISO 27001).
o Proficiency in using common office software (e.g., Microsoft Office Suite, Google Workspace).
o Basic understanding of networking concepts and security protocols.
· **Business Acumen:**
o Understanding of business processes and operations.
o Ability to align security initiatives with business objectives.
o Awareness of the impact of security on business productivity and efficiency.
· **Problem-Solving Skills:**
o Ability to identify, analyze, and resolve security-related issues.
o Proactive approach to identifying potential problems and implementing preventive measures.
o Capability to work independently and as part of a team to find solutions.
**II. Required Experience**
· **Educational Background:**
o Bachelor's degree in Information Security, Computer Science, Business Administration, or a related field.
o Relevant certifications (e.g., CompTIA Security+, Certified Entry-Level Information Security Professional (CELISP)) are a plus.
· **Professional Experience:**
o Internship or co-op experience in information security, IT, or a related field is preferred.
o Experience with customer service or client-facing roles is beneficial.
o Familiarity with project management methodologies is a plus.
**III. Key Responsibilities**
· **Business Support Model Design:**
o Define and document the business support model for IAM functions.
o Collaborate with stakeholders to understand their needs and requirements.
o Ensure the support model aligns with business objectives and security policies.
· **IAM Interface:**
o Act as a liaison between IAM Service Delivery Coordination units and the IAM team.
o Facilitate communication and collaboration between different teams.
o Ensure that IAM processes are effectively integrated with business operations.
· **Client-Facing Interaction:**
o Provide support and guidance to client-facing teams on security-related matters.
o Address security concerns and questions from clients.
o Assist in the development of security awareness training materials for clients.
· **Collaboration with ISOs:**
o Work closely with Information Security Officers (ISOs) to implement security policies and procedures.
o Assist in security risk assessments and audits.
o Provide support for security incident response activities.
· **Documentation and Reporting:**
o Create and maintain documentation related to the business support model and IAM processes.
o Prepare reports on security metrics and performance.
o Document security incidents and resolutions.
· **Continuous Improvement:**
o Identify opportunities to improve security processes and procedures.
o Stay up-to-date with the latest security trends and technologies.
o Participate in security training and professional development activities.
**IV. Qualifications**
· **Technical Proficiency:**
o Solid understanding of IT infrastructure and security principles.
o Familiarity with IAM systems and technologies.
o Proficiency in using security tools and technologies.
· **Regulatory Compliance:**
o Knowledge of relevant security regulations and standards (e.g., GDPR, HIPAA, PCI DSS).
o Understanding of data privacy principles and best practices.
· **Certifications (Preferred):**
o CompTIA Securityo Certified Entry-Level Information Security Professional (CELISP)
o Other relevant security certifications
**V. Personal Attributes**
· **Integrity:** High ethical standards and commitment to maintaining confidentiality.
· **Team Player:** Ability to work effectively in a team environment and collaborate with diverse groups of people.
· **Adaptability:** Willingness to learn new technologies and adapt to changing business requirements.
· **Initiative:** Proactive and self-motivated with the ability to take ownership of tasks and projects.
· **Attention to Detail:** Strong attention to detail and commitment to accuracy.
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**Job Family Group:**
Technology
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**Job Family:**
Information Security
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**Time Type:**
Full time
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**Primary Location:**
San Antonio Texas United States
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**Primary Location Full Time Salary Range:**
$87,280.00 - $130,920.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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**Anticipated Posting Close Date:**
Sep 30, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Business Process Specialist (BPS) / Business Process Consultant
Posted today
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ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at
Job DescriptionThe Business Process Specialist (BPS) / Business Process Consultant is a liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Other aspects of the job can include team building and group facilitation, compiling and tracking data, and preparing training materials. DMAIC (define, measure, analyze, improve, control) is an approach to problem-solving defined as part of the Six Sigma Management Philosophy.
The Business Process Specialist (BPS) will provide project management and service request execution established with the alignment of client business relationships and business process managers. There are multiple positions open for DMAIC Business Process Specialists in the following areas: Audit, Program/Project Management, Risk Mgmt., Compliance, IT Effectiveness, Human Capital, Security, Purchasing, Finance, Supplier Quality, and Service Quality (SERVQUAL).
This role serves as liaison to the individual business areas within the organization, evaluating, planning, and implementing improvements in business processes and practices. Under the guidance and direction of the Business Process Manager, the Consultant will evaluate the effectiveness of business processes and offer suggestions for improvement. Improvements can encompass department, division, agency, or company-wide scenarios or specific program, process, or project issues.
Areas of focus can include team building and group facilitation, compiling and tracking data, and preparing training materials. The Business Process Consultant will work to suggest improvements that may be necessary when there is a process weakness such as duplication of efforts across the organization, wasteful work that isn't value-add or a break-down in communication.
The Business Process Specialist (BPS) / Business Process Consultant should provide experiences including but not limited to Six Sigma methodologies, which were originally used in manufacturing to improve quality but also are now used in many disciplines including project management, education and agile software development for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. The specialist is skilled in analyzing, quantifying, and measuring productivity.
The BPS role requires experience in disciplined, data-driven approaches and methodology for eliminating defects (driving toward Six Sigma DMADV specification limits) in any process from manufacturing to transactions and from product to service. Sigma DMADV (stands for "define, measure, analyze, design, verify) includes processes and approaches used to regain control but should not be confused with a similar Six Sigma process.
Key skills include the ability to gather, manage, disseminate, and report meaningful information from department, division, agency, or company-wide employees at many levels ' from executives to middle managers to entry-level employees. Determines which process components exhibit lower-than-desired productivity and then defines the specific issues to be addressed. All Six Sigma Certified processes are executed by Six Sigma certified experts designated according to "belt color".
ESSENTIAL FUNCTIONS
- Proactively use the DMAIC process principles (Define, Measure, Analyze, Improve and Control) as a standard for process initiatives.
- Work with staff to understand and examine business processes within and across departments. Coordinate with internal customers and provide consultation on key processes.
- Be a neutral third-party to facilitate process discussions.
- Measure and analyze existing business process functions and document as-is use cases (flowcharts, process maps).
- Gather data and other key metrics to understand the problem.
- Review and point out key areas of concern regarding the existing processes.
- Work collaboratively with key stakeholders to identify areas of opportunity. Research best practices using external resources.
- Work with the organizational improvement team to come up with solutions to findings.
- Work with compliance, QA, training and others to implement key process improvements.
- Present process improvement solutions to staff and upper-level management for review.
- Create project plans for all process improvement initiatives.
- Adjust project plan and timeline as needed.
- Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices.
The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.
QualificationsThe ideal candidate should be considered an application subject matter expert in an area of specialty leverageable across all elements of federal government agencies to provide the full spectrum of services needed to integrate and implement successful government programs and projects in providing technical guidance and application capabilities. The role acts as liaison and bridging /facilitating communication and understanding between client management, technology partners, and process owners supporting reviews, assessments, improvements, and monitoring of sustainable business processes
- Bachelor's degree in business management, Computer Science, Information Technology, or other related field.
- 3-5 years' experience in production or process management.
- Experience in requirements gathering techniques; ability to translate into solutions
- Self-starter with the ability to quickly learn complex business processes
- Ability to multitask and manage multiple small enhancements to large projects in a cross-functional setting
- Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues and vendor representatives
- Works closely with business partners documenting business requirements
- Standard knowledge of Microsoft Windows and Microsoft Office programs. Strong interpersonal, problem solving, and communication skills.
- Six Sigma knowledge or Certification and Basic Project Management experience are desired.
- Proven track record in application development and implementation with demonstrated ability to define solutions in a complex business environment
- Flexibility and adaptability to move quickly from broadly defined user and business requirements to solution frameworks
- 3 years of Legal, Audit, project/Program Management, Risk Management, Compliance, IT Effectiveness, Energy & Sustainability, Human Capital, Security, Purchasing, Finance, Supplier Quality, Service Quality (SERVQUAL), IT, Business Analyst, or other related experience
- SAP experience required for Finance candidates
- American Society for Quality (ASQ) certification
- Ability to collaborate in a team environment, working with multiple areas to drive solutions
Ideal Transformational Skills That Can Ensure Successful Change Management:
- No. 1 Building the BPM Business Case and Vision
- Skill No. 2 Project Management
- Skill No. 3 Knowledge of Organizational Structure and Cultures
- Skill No. 4 Communication
- Skill No. 5 Organizational Change Techniques
Ideal Operational Skills That Can Help Identify Problems and Improve Performance:
- Skill No. 6 Business Process Discovery
- Skill No. 7 Business Process Modeling, Analysis and Design
- Skill No. 8 Business Process Governance and Process Policy Management
- Skill No. 9 Process Performance Management
- Skill No. 10 Constructing a BPM Methodology Toolbox
Ideal Technical Skills That Can Build and Evolve Solutions to Support Process Improvement:
- Skill No. 11 Solution Architecture and Design
- Skill No. 12 BPM Technology Product Knowledge
- Skill No. 13 Agile and Model-Driven Application Development (AD)
- Skill No. 14 Business Process Optimization
Analyst Business Process Improvement
Posted today
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Job Summary Under supervision, perform data research and financial analysis to support business operations and present findings to manager or project leader. Collect and analyze data to evaluate trends and results; prepare business, financial and data analysis. Develop recommendations to solve.
Principal, Business Process Improvement
Posted 3 days ago
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Join to apply for the Principal, Business Process Improvement role at Cotality Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the Principal, Business Process Improvement role at Cotality At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description As a Principal, Quality Black Belt you will leverage Lean and Six Sigma to evaluate key business processes and identify improvement opportunities that will improve the customer experience, reduce defects, improve cycle time, and reduce variation. You will partner with business leaders and their teams to understand and prioritize business goals and execute process improvement projects that drive breakthrough improvement. Additional responsibilities include: Lead the definition and delivery of large business improvement projects through the application of Lean, Six Sigma and project management tools. Gather and analyze data, including developing and implementing data collection plans and completing thorough analysis utilizing statistical software. Leverage data for decision-making and process improvement insights. Build business cases to quantify investments required, savings, and impact. Collaborate with cross functional stakeholders around progress, milestones and status of the initiatives and projects. Successfully navigate and gain insight from cross-functional stakeholders at multiple levels in the business. Understand business case development and management, which will be critical to the success of the role. Deliver training and provide mentoring support in Lean, Six Sigma, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while demonstrating these skills daily. Job Qualifications Job Qualifications BS degree in a related field; or equivalent work experience; MS/MBA ideal Certification in Lean Six Sigma (Black Belt required) Understanding of project management best practices like agile, scrum, etc. Project Management certification (e.g. PMP) is a plus. 10 years of directly related/project management experience. Technically skilled to work cross-functionally with data and technology teams, experience working in a hybrid operations environment (offshore/ onshore teams) Thorough understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors. Strategic planning and execution skills are required. Leadership skills combined with determination and persuasion. Proven track record of success with: Managing multiple projects or large projects with complex interdependencies. Facilitating meetings with complex, cross functional and distributed teams. Implementing project management methodologies, techniques, and tools and applying them to business and technical environments. Risk management. Analytical ability sufficient to understand user requirements to develop quantitative status reports, and identify/quantify issues and risks Oral communication skills sufficient to explain business needs to stakeholders and team members. Annual Pay Range 93,800 - 145,000 USD Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights Include Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings. Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! 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Continue with Google Continue with Google Continue with Google Continue with Google Vice President of Operations - EdTech / E-Learning Dallas, TX $180,0 0 - 230,000 2 weeks ago Dallas, TX 175,000.00 - 195,000.00 2 weeks ago Chief Architect - Communications & Generative AI/AI ML Irving, TX 230,000.00 - 250,000.00 1 week ago Dallas, TX 150,000.00 - 200,000.00 6 days ago Principal-in-Charge / Vice President - Public Works Senior Vice President, Decision Sciences Vice President of Contracting – Mental Health Dallas, TX $2 0,000.00 - 270,000.00 1 day ago Vice President, Learning and Development Dallas, TX 150,000.00 - 170,000.00 6 days ago Dallas-Fort Worth Metroplex 150,000 - 200,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Business Process Improvement Manager
Posted today
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We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at .
**Job Summary**
Your energy and positivity powering a bright, productive, and connected world!
Acuity are transforming building automation and the lighting industry.
As experts in energy management solutions, we offer unique technologies and services for building management.
**About the Role**
As a Continuous Improvement Specialist, you will be a key contributor to operational excellence at our Washington, MO site. Reporting to the Senior Director of Operations based at our headquarters in Montreal, you will be responsible for reviewing and improving key operational processes to support the successful integration into Acuity Intelligent Spaces.
You will lead and support high-impact projects, including the duplication of production cells, deployment of lean methodologies, layout optimization, and the implementation of process standards. You will also work closely with the Purchasing and Planning teams to implement cycle time and capacity analysis, while driving change management efforts to ensure successful adoption of new ways of working across teams. Additionally, you will serve as the backup for the Focus Factory Manager, providing operational continuity as needed.
**Key Tasks & Responsibilities (Essential Functions)**
- Evaluate and improve core operational processes to align with Acuity Intelligent Spaces standards and integration objectives.
- Lead and facilitate Kaizen events and lean initiatives to improve safety, quality, delivery, and cost performance.
- Drive the duplication and optimization of production cells, ensuring adherence to lean principles and standardized work practices.
- Optimize plant layout, workflow, and material handling strategies in collaboration with operations leadership.
- Contribute to the evaluation and implementation of new technologies and automation solutions in partnership with the Advanced Manufacturing group.
- Define and implement cycle time tracking and capacity analysis tools in collaboration with the Purchasing and Planning teams.
- Lead change management efforts to support adoption of new processes, tools, and behaviors across operational teams.
- Develop standard work documentation and support the rollout of visual management and performance metrics.
- Serve as the backup for the Focus Factory Manager, supporting day-to-day operations and decision-making when needed.
- Train and coach frontline teams on lean tools such as 5S, value stream mapping, visual management, and problem-solving.
- Track progress, report outcomes, and ensure the sustainability of improvements over time
**Skills and Minimum Experience Required**
**Qualifications**
- Bachelor's degree in Industrial Engineering, Operations Management, or a related field.
- Minimum 3 years of experience in continuous improvement, lean manufacturing, or operational excellence roles.
- Demonstrated experience leading change in a manufacturing or operations environment.
- Strong command of lean tools and methodologies, with a proven ability to lead impactful projects.
- Hands-on experience in manufacturing environments, ideally in assembly or electronics production.
- Excellent communication and interpersonal skills; able to influence and engage across all levels.
- Strong analytical mindset, especially in cycle time, capacity, and process flow evaluation.
**Preferred**
- Lean Six Sigma Green or Black Belt certification.
- Experience with plant layout redesign, production cell deployment, or technology integration.
- Familiarity with multi-site operations or environments undergoing transformation and integration.
#LI-EK1
**The range for this position is $80,400.00 to $144,700.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click** **here** **.**
We value diversity and are an equal opportunity employer? All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law?
Please click here ( and here ( for more information. ?
Accommodation for Applicants with Disabilities:? As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at ( ? Please clearly indicate what type of accommodation you are requesting and for what requisition?
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
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Business Process Improvement Manager
Posted today
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+ **Leads cross functional, company-wide, and business unit specific process improvement initiatives. Produces expected results by increasing efficiencies and reducing waste within the organization using Lean Six Sigma, Project Management, Business Analysis, and change management disciplines.**
**Specific Responsibilities:**
**Duties are listed based on the estimated % of time. Other responsibilities may be assigned.**
**Responsibilities:**
+ Conducts organizational and business process analysis in partnership with business unit owners and process owners. Prepare value stream mapping for enterprise wide and business segment specific objectives by managing the project planning activities for enterprise wide continuous improvement efforts (CPI). Actively involved in designing and driving project plans with Sr. leaders to attain improvements as identified. Drives real innovation in enterprise wide business practices in order to attain improved processes, standardization within and across units and increase efficiencies throughout Paychex.
+ Creates and compiles performance tracking metrics and data tracking for business units and associated services with emphasis on the critical success factors.
+ Equips the organization with operational excellence tools and practices by applying Lean and Six Sigma methodology on a regular basis through the 'learning by doing' process, facilitating knowledge transfer to create the capability within the business units to ultimately drive process improvement independently.
+ Leads high impact process improvement projects by partnering with Paychex senior leaders to identify and act on opportunities to increase operational efficiency and reduce waste through application of Lean and Six Sigma tools.
+ Validates and scopes improvement projects, links client requirements and business process improvements; organizes and drives effective teams to deliver results and complete projects successfully deploying pilot, launch and control in order to ensure the achievement of expected results.
+ Accountable for enabling the delivery of budgeted benefits at the program level. Ensures efforts produce expected financial results by partnering with business leaders to increasing efficiencies and reducing waste within the organization.
+ Able to solve complex problems. Integrates and interperets data from diverse sources to find solutions for very complex problems.
+ Monitors and controls the changes that were made to improve processes to ensure long term adoption.
+ Works closely with Business partners and is trusted administrator to help to bring innovation and insight
**Requirement:**
**Education: Bachelor's degree preferred**
**Experience:**
+ 4 years of experience in Hands-on experience driving Lean implementation
+ 1 year of experience in Six Sigma, or the equivalent combination of education and experience
**Licences and certification:**
+ LSS- Greenbelt - Upon Hire
+ LSS- Blackbelt - Within 1 years of hire
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Business Process Consultant
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Job Type : Full time employment + benefits
Work Location: On government site at the Mark Center in Alexandria Virginia with potential for hybrid/telework option in the future.
Clearance Requirements: This position requires an active SECRET security clearance.
OverviewWe are recruiting a Business Process Consultant to support the Department of Defense (DoD), Washington Headquarters Services (WHS) in the transformation and enhancement of their Financial Management Directorate (FMD). WHS provides a wide range of enterprise shared services to DoD headquarters, Office of the Secretary of Defense, and DoD components. Their goal is to deliver an exceptional customer experience with greater performance and lower costs, enabling WHS to fulfill its mission.
The individual will work with senior level personnel across WHS/FMD and provide analytical and program management services to create efficiencies through business process reengineering efforts, improve customer access to information, assess and improve internal FMD processes, and manage operational data leveraging dashboards. Our team will support WHS/FMD in driving enhanced accountability, efficiency, transparency and trust, performance improvement, and customer experience.
ResponsibilitiesThe following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Taking end-to-end responsibility for project quality and the development of high-quality, error-free deliverables that meet corporate and client standards.
- Leverage analytical and data-mining skills to process a variety of information evaluate cost and benefits and solve complex financial problems.
- Conduct research and analyze financial/budget data. Conduct variance analysis and perform data reconciliations. Provide data analysis and data visualization support to derive actionable insights using tools MS Excel, Access, and other MS Office suite applications.
- Identify, gather, and organize narrative and statistical information using established methods, techniques, and precedents, such as questionnaires, interviews, extracting data from authoritative sources, and comparison of past and present information.
- Collaborate with customers, management, stakeholders, functional, technical, budget counterparts to understand process flows and be able to convert them into formal procedural and process documents.
- Identify and implement process improvements in relation to data collection and processing for repeatability.
- Conduct and facilitate sessions/workshops/interviews with stakeholders to gather details on processes and activities.
Critical thinking is a must. The ideal candidate is able to comprehend, analyze and synthesize complex data into digestible products and written content. A self-starter, capable of seamless work individually or in a team environment.
- Experience working in the Office of Secretary of Defense (OSD) Staff or Component of the Secretary of a Military Department is highly valued.
- Experience in DoD financial management and knowledge of the range of Government FM functions, such as the budget process, financial systems, audit and accounting.
- Experience with analyzing past trends, monitoring workflow, making predictions, developing business process models, recommending enhancements and assisting customers in making business process decisions.
- Familiarity working with large datasets or databases. Specifically, the ideal candidate has experience building and operating financial models.
- Experience in identifying all the inputs in an organization program/process and prioritizing them in order of redesign urgency. Diagnosing and improving business processes and increasing efficiency.
- Ability to quickly grasp complex technical concepts and make them easily understandable in diagrams and pictures.
- Experience working with web-based systems and Microsoft Office (Word, Visio, Excel, PowerPoint, SharePoint).
Experience and Education: This position requires a bachelors degree or higheras well as a minimum of 3 years of professional experience.
#J-18808-LjbffrBusiness Process Consultant
Posted today
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Job Description
River Hawk is a small business, focused on delivering management and technology consulting capabilities and solutions to the Federal Government. As a small business operating in cleared areas, River Hawk believes in promoting opportunities to drive your own career growth and trajectory. With minimal overhead and surprisingly generous benefits, River Hawk is able to pay at the top of the market. We are constantly looking for seasoned, driven professionals who have the desire to take challenges head on, continue to learn, and serve their clients well.
Job DescriptionRiver Hawk is seeking general consultants who are willing to be adaptable in serving clients with a variety of business challenges. Day to day work generally involves providing structure in order to drive results, analyzing data (quantitative or qualitative), drafting presentations or other documentation, developing or improving and executing business processes.
RequirementsExperience maintaining cooperative working relationships with customers and other employees
Experience in one or more of the following:
- Drafting and delivering presentations
- Having structured conversations to obtain requirements and customer feedback
- Analyzing data and producing draft findings
- Documenting business processes
- Identifying areas for improvement
- Managing multiple or complex projects
- Strategic planning
Experience/Education Requirements:
2+ years experience
Bachelors Degree (preferred)
Work Location: Northern Virginia
Work from Home capability: No
Business Process Consultant
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Job Description
Join to apply for the Business Process Consultant role at Aston Carter Join to apply for the Business Process Consultant role at Aston Carter Get AI-powered advice on this job and more exclusive features. Job Description We are seeking a dedicated Process Consultant to join our team. This role is integral to mapping and documenting business processes, analyzing and optimizing workflows, and supporting various projects across the organization. The ideal candidate will collaborate with stakeholders to ensure all processes align with business goals and compliance standards. Job Title: Process Consultant Job Description We are seeking a dedicated Process Consultant to join our team. This role is integral to mapping and documenting business processes, analyzing and optimizing workflows, and supporting various projects across the organization. The ideal candidate will collaborate with stakeholders to ensure all processes align with business goals and compliance standards. Responsibilities Collaborate with stakeholders to gather information on existing workflows and procedures. Create detailed process documentation including flowcharts, standard operating procedures (SOPs), and user guides. Maintain and update documentation to reflect changes in business operations. Identify inefficiencies and recommend improvements to streamline operations. Support process redesign initiatives and assist in implementing best practices. Ensure alignment of documented processes with business goals and compliance standards. Organize and maintain a centralized repository of process documentation. Promote documentation standards and ensure consistency across departments. Train staff on how to access and utilize process documentation effectively. Assist in documenting processes for new system implementations or business initiatives. Support internal audits and compliance reviews by providing accurate documentation. Work closely with IT, editorial, production, and finance teams to ensure cross-functional alignment. Essential Skills Proficiency in process improvement, process control, process development, and process analysis. Experience in the publishing or music/entertainment industry. Strong background in business process documentation. Skilled in using documentation tools and software, including SOP and flowcharting software. Knowledge of finance, publishing, reporting, and forecasting. Additional Skills & Qualifications Bachelor's Degree required. Ability to manage multiple projects and meet deadlines effectively. Work Environment This position is 100% remote and requires working in Eastern Standard Time (EST). Candidates from the West Coast are not eligible. The role offers the opportunity to work closely with the CFO and gain exposure to multiple projects related to royalty accounting and company-wide transformations. Pay and Benefits The pay range for this position is $50.00 - $5.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 30, 2025. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options. Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Management and Manufacturing Industries Accounting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Business Process Consultant” roles. 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