5,085 Service Improvement jobs in the United States

Continuous Service Improvement Management Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity** : We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.
**Responsibilities:**
+ Assist the lead in providing continuous service improvement (CSI) management across the program
+ Develop and maintain performance metrics in accordance with the CSI approach
+ Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
+ Design and implement CSI initiatives
+ Monitor and analyze CSI performance data to identify trends and potential issues
+ Collaborate across the program to identify and implement improvements
+ Develop and maintain documentation for CSI processes and procedures
+ Create and present regular reports on CSI initiatives and quality metrics to stakeholders
+ Identify and implement best practices
+ Participate in CSI planning and projects
**Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
+ 5+ years of experience in network operations, quality assurance, or related roles
+ Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
+ Good working knowledge of the Service Management workflows and ITSM processes
+ ITIL V3 or 4 certification and training
+ Experience with network monitoring and performance management tools
+ Proficiency in data analysis and statistical methods
+ Excellent problem-solving and analytical skills
+ Strong communication and interpersonal skills
+ Ability to work in a fast-paced, dynamic environment
+ TS/SCI with Poly required
**Desired:**
+ ITIL Foundation Certification
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Business Process Modeler focuses on building out business process documentation, analysis, maintenance, and process improvement for a specific line of business. Ensures key high priority processes are prioritized for mapping with appropriate components identified and Risk Management Foundational Elements included.
**Primary Responsibilities**
+ Partners with process owners and line of business subject matter experts to perform current state assessments and completion of high priority assigned current state process maps
+ Raises awareness of backlog opportunities to facilitate onboarding and enhance improvements for target state processes
+ Conceptualizes, applies, analyzes, and evaluates information gathered as a guide to action
+ Interacts with and manages progress of process mapping with key program stakeholders across the line of business
+ Updates or redesigns business processes as needed
+ Tracks progress of committed and prioritized mapping efforts along with appropriate escalations where applicable
+ Presents outputs, learnings, successes, and findings to line of business leadership
+ Challenges and questions stakeholders to generate the right level of understanding and details of current state business processes
+ Assists with identifying risks associated with business processes and ensures that risks, controls, and other applicable foundational elements are identified in the process documentation efforts
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
**Requirements**
+ Bachelor's degree in a related field and six (6) years of experience with process mapping, process management or related with emphasis on business process modeling, analysis, compliance, and/or risk management
+ Or High School Diploma or GED and ten (10) years of experience with process mapping, process management with emphasis on business process modeling, analysis, compliance, and/or risk management
+ Financial services experience or other relevant corporate experience
**Preferences**
+ Experience with process improvement methodologies such as Lean Six Sigma
+ Consulting, project management, or process design experience
+ Knowledge of risk management frameworks and control frameworks
**Skills and Competencies**
+ Ability to distill complex subject matter into concise summaries and recommendations
+ Ability to learn additional systems as needed
+ Ability to think critically and offer creative solutions
+ Ability to research, analyze data, and derive facts
+ Ability to work in a team environment when applicable
+ Ability to work under pressure and meet deadlines
+ Developed relationship-building skills
+ Familiarity with process management, process engineering, mapping, or other relevant process documentation or process improvement efforts
+ Highly organized and able to create and execute project plans
+ Proficiency in Excel, PowerPoint, Visio, or other process mapping tools
+ Strong verbal, written communication, and organizational skills
+ Strong work ethic and self-motivation
_This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense._
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$90,676.30 USD
**_Median:_**
$115,720.00 USD
**Incentive Pay Plans:**
This job may participate in an annual discretionary bonus plan.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Regions Center
**Location:**
Birmingham, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis, and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
**Director, PDM Business** **Process &** **Operational Excellence**
**_Location: Foster City_**
**KEY RESPONSIBILITIES**
Reporting to the Senior Director, Pharmaceutical Development and Manufacturing (PDM) Business Process & Operational Excellence (OpEx), and part of the larger PDM organization, the Director, Business Processes & OpEx will support the success of PDM by leading cross-functional business process mapping, identifying improvements to existing business processes and leading Operational Excellence (OpEx) initiatives that span multiple PDM functions; OpEx initiatives at individual manufacturing sites are not in scope. Success in this role depends on being able to utilize the tools & training associated with business process management in a strategic capacity.
**FOCUS AREA** **S**
+ Lead cross-functional business process mapping and OpEx initiatives. This requires exceptional facilitation skills to gather SME input to design clear end-to-end business processes that are practical and meaningfully improve current processes / approaches, in addition to expertise in business process and OpExmethodologies and tools
+ Ability to analyze situations and/or data, applying sound judgment and reasoning, to identify and resolve problems and make recommendations. These will typically be high impact processes that have implications across multiple PDM functions
+ Interface with members of the PDM Extended Leadership Team to drive meaningful process improvements in PDM
+ Utilize excellent analytical, communication and influencing skills, as well as a keen problem-solving ability, to drive helpful change and continuous improvement
**QUALIFICATIONS:**
+ A degree in life sciences or a relevant business area with 12+ years of varied post-graduation experience in Pharmaceuticals, Biosciences or a related industry. Or MS with 10+ years of relevant experience. Or PhD with 8+ years of relevant experience.
+ Experience leading cross-functional biopharma strategic initiatives
+ Experience leading business process mapping with a variety of stakeholders and SMEs
+ Experience with business process mapping tools such as Signavio and Visio
+ Strong interpersonal skills and conflict resolution skills
+ Solid understanding of current industry trends
+ Demonstrated ability to understand complex and complicated situations and to strip out complications
+ Outstanding verbal and written communication skills with the ability to effectively interact with all levels within the organization
People Leader Accountabilities:
-Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the
way they manage their teams.
-Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current
performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and
realize their purpose.
-Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding
them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem
The salary range for this position is: $226,185.00 - $292,710.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
**For jobs in the United States:**
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' ( poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT ( RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION ( environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis, and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
**Associate** **Director, PDM Business** **Process &** **Operational Excellence**
**_Location: Foster City_**
**KEY RESPONSIBILITIES**
Reporting to the Senior Director, Pharmaceutical Development and Manufacturing (PDM) Business Process & Operational Excellence (OpEx), and part of the larger PDM organization, the Associate Director, Business Processes & OpEx will support the success of PDM by leading cross-functional business process mapping, identifying improvements to existing business processes and leading Operational Excellence (OpEx) initiatives that span multiple PDM functions; OpEx initiatives at individual manufacturing sites are not in scope. Success in this role depends on being able to utilize the tools & training associated with business process management in a strategic capacity.
**FOCUS AREA** **S**
+ Lead cross-functional business process mapping and OpEx initiatives. This requires strong facilitation skills to gather SME input to design clear end-to-end business processes that are practical and meaningfully improve current processes / approaches, in addition to expertise in business process and OpExmethodologies and tools
+ Interface with members of the PDM Extended Leadership Team and their teams to drive meaningful process improvements in PDM
+ Utilize strong analytical, communication and influencing skills, as well as a keen problem-solving ability, to drive helpful change and continuous improvement
**QUALIFICATIONS:**
+ A degree in life sciences or a relevant business area with 10+ years of varied post-graduation experience in Pharmaceuticals, Biosciences or a related industry. Or MS with 8+ years of relevant experience. Or PhD with 6+ years of relevant experience.
+ Experience leading cross-functional biopharma strategic initiatives
+ Experience leading business process mapping with a variety of stakeholders and SMEs
+ Experience with business process mapping tools such as Signavio and Visio
+ Strong interpersonal skills and conflict resolution skills
+ Solid understanding of current industry trends
+ Demonstrated ability to understand complex and complicated situations and to strip out complications
+ Outstanding verbal and written communication skills with the ability to effectively interact with all levels within the organization
People Leader Accountabilities:
-Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the
way they manage their teams.
-Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current
performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and
realize their purpose.
-Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding
them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
The salary range for this position is: $182,070.00 - $235,620.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
**For jobs in the United States:**
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' ( poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT ( RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION ( environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

Business Process Analyst / Sr. Business Process Analyst
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
**Job Summary**
This role will support the Electric Transmission Strategic Initiatives (ETSI) team.Because of the unique data center load growth, aggressive clean energy goals, and commitment to the safety and reliability of the bulk electric system, DE must explore unconventional solutions to meet our customer's needs. The ETSI team leverages their technical skillset instudying and understanding integration requirements for inverter-based resources for solar and wind, root cause analysis, performance and modeling requirements for data centers, and the supportof the Integrated Resource Plan to understand how different possible future scenarios impact the transmission and generation systemsto help meet these needs.The team has partnered with multiple universities to explore how academic research can be applied to real world problems.One example of this is through the work DE is doing with a university and vendorthroughInfrastructure Investment and Jobs Act (IIJA)to evaluate a new control design for grid-forming inverters for batteriesto support systemresiliencein rural areas.
**Description**
More specifically, this Business Process Analyst role willhelpthe ETSIteam achieve theirgoals by supportingvendor relationships, project tracking, and procedural enhancements.The qualified candidate does not need to be familiar with the technical details of the work conducted by the team but should be able tointerface withengineers and technicians.Under the support of leadership, thesuccessful candidate will:
+ Provide support on multiple concurrent projects toidentifyand document major milestones and delivery dates by communicating with field resources, project managers, vendors, and supply chain representatives without jeopardizing reliability, availability, or safety.
+ Be responsible foranalyzingandmaking recommendations for changes to internal processes and/or standards/specificationstocreate more efficient and economical operationsfor Dominion Energy and Power Delivery business areas.
+ Develop and effectively apply process modeling tools, process improvementmethodologybenchmarking, project management, and change management to projects.
+ Support with supply chain management,IT,and cybersecurityteams.
**Required Knowledge, Skills, Abilities & Experience**
The knowledge, skills, abilities,and experiencerequiredfor entry into this job include the following:
+ **Business Process Analyst:** 2-3+ years of relevant exempt experience ina directly relatedfield.
+ **Sr. Business Process Analyst:** 5-6+ years ofpreviousexperience with fully executing projects.
+ Excellent planning and organizational skills with the ability to effectivelyfacilitateand/or work on multiple project teams simultaneously.
+ Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved.
+ Proficiencyin application of business process improvementmethodology, benchmarking, and change management.
+ Strong customer service orientation.
+ Familiarity with Microsoft office productsandSharepointand SAP is preferred.
**Education Requirements**
Degree or an equivalent combination of education anddemonstratedrelated experience may be accepted in lieu of preferred level of education:
+ Bachelor
+ Preferred Discipline: Business Administration
Other disciplines may be substituted for the preferred discipline(s) listed above.
**Working Conditions**
Office Work Environment 76 -100%
Travel Up to 25%
**Test Description**
No Testing Required
**Export Control**
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
**Other Information**
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
**Top 3 Reasons to Work at Dominion Energy**
**There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!**
**About Dominion Energy**
**I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.**
**I am not just any energy. I am Dominion Energy.**
**We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.**
**Join us!**
Facts:
·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community
**Our Commitment to NetZero by 2050**
**Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at**
**Nearest Major Market:** Richmond
**Job Segment:** Business Process, Supply Chain, Supply Chain Manager, Environmental Engineering, Power Systems, Management, Operations, Engineering, Energy

Join the Clean Energy Revolution

Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.

Responsibilities

• Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles

• Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives

• Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE

• Develops and reviews financial benefit models for major process improvement projects

• Delivers innovative business process solutions that capitalize on technology and increase efficiency

• Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes

• Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives

• Prepares detailed reports and presentations to present findings and recommendations to senior management

• Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience with business process improvement or operational excellence initiatives.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.

• 5+ years leading cross-functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.

• Proficient Excel and PowerPoint; proven ability to transform analysis into executive-ready narratives, dashboards, and presentations.

• Working knowledge of Microsoft Power Platform and Copilot to enable business-led automation.

• Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work-Management/GIS) is a plus.

• Exceptional stakeholder engagement and communication skills across technical and non-technical audiences; comfortable prepping leaders for forums and decisions.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• The primary work location for this position is Pomona Innovation Village.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

Engagement Type

Contract

Key Responsibilities:

Support Microsoft Power Apps and Automate Solutions (70%)

• Develop, enhance, and maintain Power Apps solutions to improve workflow automation and efficiency.
• Design, implement, and support Power Automate processes, integrating automation solutions with business operations.
• Provide technical support, including managing and resolving support tickets related to Power Apps and Automate.
• Assist in building tier 1 applications and contribute to tier 2 app development using premium connectors.
• Analyze system performance and optimize applications for scalability and security.
• Create and maintain Power BI dashboards to track automation effectiveness.

Leadership and Team Guidance (30%)

• Act as the lead analyst, guiding and mentoring a team of analysts working on Power Apps and Automate solutions.
• Ensure best practices in Power Platform development and optimization are followed across the analyst team.
• Collaborate with IT and business stakeholders to ensure alignment of solutions with organizational goals.
• Provide training and knowledge-sharing sessions to enhance the team's Power Platform capabilities.
• Present insights, recommendations, and progress updates to leadership.

Experience & Qualifications

• 7+ years in business/application analysis, automation solutions, or Power Platform development.
• Proven expertise in Power Apps and Power Automate, including enterprise-scale deployment and optimization.
• Extensive experience supporting and enhancing low-code/no-code applications in complex environments.

Skills

• Advanced proficiency in Microsoft Power Apps, Power Automate, Canvas App, Power BI, and Azure integrations.
• Strong knowledge of application lifecycle management, low-code development, and cloud technologies.
• Experience with Application Performance Monitoring (APM) tools for Microsoft Power Platform solutions.
• Ability to lead, mentor, and support a team of analysts while maintaining a hands-on technical approach.
• Expertise in translating technical capabilities into actionable business strategies.

Education & Certification

• Bachelor's degree in IT, Computer Science, or a related field.
• Certifications in Microsoft Power Platform, Azure, or related technologies are highly desirable.

Required/Desired Skills

Skill Required/Desired Amount of Experience Exceptional verbal and written communication skills. Required 8 Years Engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions. Required 8 Years Leading, delegating, motivating, and obtaining desired results. Required 5 Years Work with business units to assess complex business functions and processes. Required 5 Years Negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically. Required 5 Years Advanced Microsoft Power App and Automate experience Required 7 Years

Skills:

Microsoft Power App

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .