Service Management Technology Analyst - LISBON

New
07308 Jersey City, New Jersey Organon & Co.

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Job Description

**Job Description**
**The Position:**
The Service Management Technology Analyst is responsible for supporting the planning, coordination, and execution of IT change management activities. This role involves working closely with various teams to ensure that changes to IT systems and processes are implemented. The Service Management Technology Analyst will assist in developing change management strategies, conducting impact assessments, and ensuring that all changes are documented and communicated effectively.
**Responsibilities:**
+ Assist in the development and implementation of IT change management strategies and plans.
+ Coordinate and support IT change management activities, ensuring changes are executed smoothly and efficiently.
+ Conduct impact assessments to identify potential risks and effects of IT changes on business operations.
+ Collaborate with IT and business teams to ensure that changes are aligned with organizational goals and objectives.
+ Document and maintain records of all IT changes, including approvals, implementation details, and outcomes.
+ Communicate changes effectively to stakeholders, providing updates and addressing any concerns.
+ Monitor and evaluate the effectiveness of change management processes, identifying areas for improvement.
+ Support the creation and delivery of training materials and sessions to ensure that employees are informed and prepared for IT changes.
+ Assist in the development of metrics and reports to track the progress and success of change management initiatives.
+ With Change Lead, train and enforce Change process with user community
**Required Education, Experience, and Skills**
**Key Competencies:**
+ Understanding of IT systems and processes.
+ Ability to manage multiple tasks and priorities effectively.
+ Strong attention to detail and accuracy.
+ Ability to adapt to changing priorities and work in a dynamic environment.
+ A customer-focused mindset with a commitment to delivering high-quality results.
**Qualifications:**
+ Bachelor's degree with at least 2 years of Technology, Business Administration, or a related field.
+ Experience in IT Change Management, ITIL Service Management or a related role preferred.
+ Knowledge of change management principles, methodologies, and tools.
+ ITIL Training and Certification a plus
+ Strong organizational and project management skills.
+ Excellent communication and interpersonal skills.
+ Ability to work collaboratively with cross-functional teams.
+ Analytical and problem-solving abilities.
+ Proficiency in using change management software and tools.
Secondary Language(s) Job Description
**Who We Are:**
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
**US and PR Residents Only**
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
OFCCP Pay Transparency Rule
Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.
**Search Firm Representatives Please Read Carefully**
Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Applicable to United States Positions Only:** Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.
**Annualized Salary Range (US)**
**Annualized Salary Range (Global)**
**Annualized Salary Range (Canada)**
**Please Note: Pay ranges are specific to local market and therefore vary from country to country.**
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:** **Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.**
10%
**Flexible Work Arrangements:**
Hybrid
**Shift:**
**Valid Driving License:**
**Hazardous Material(s):**
**Number of Openings:**
1
**Requisition ID:** R533641
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Lead AI-driven IT Service Management (ITSM) Engineer

New
08830 Iselin, New Jersey Wells Fargo

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Job Description

**About this role:**
Wells Fargo is seeking a Lead AI-driven IT Service Management (ITSM) Engineer (Lead Specialty Software Engineer), as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business at wellsfargojobs.com.
The ideal candidate should possess a strong background in AI and generative AI technologies. This role is responsible for optimizing the L1 and ITSM activities within the Wealth Management organization, leveraging Wells Fargo approved AI solutions to enhance service delivery, optimize operations, and drive innovation.
**In this role, you will:**
+ Lead complex initiatives on selected domains
+ Ensure systems are monitored to increase operational efficiency and managed to mitigate risk
+ Define opportunities to maximize resource utilization and improve processes while reducing cost
+ Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
+ Resolve coding, testing and escalated platform issues of a technically challenging nature
+ Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
+ Mentor less experienced software engineers
+ Collaborate and influence all levels of professionals including managers
+ Lead team to achieve objectives
+ Partner with production support and platform engineering teams effectively
**Required Qualifications:**
+ 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 4+ years of experience with IT Service Management
**Desired Qualifications:**
+ Strong understanding of ITIL and other ITSM frameworks, methodologies, and best practices
+ Experience with AI/ML and familiarity with Copilot, Tachyon
+ Excellent strategic thinking, problem-solving, and decision-making abilities
+ Outstanding leadership, communication, and interpersonal skills
+ Ability to work collaboratively with diverse teams and stakeholders
+ Strong project management capabilities, with the ability to manage multiple initiatives simultaneously
+ Results-oriented mindset with a focus on delivering high-quality outcomes
**Job Expectations:**
+ Ability to work additional hours as needed
+ Position offers a hybrid work schedule
+ This position is not eligible for Visa sponsorship
+ Relocation assistance is not available for this position
**Job Locations:**
+ 1525 WWT Harris Blvd. Charlotte, North Carolina 28262
+ 300 S Brevard St., Charlotte, North Carolina 28202
+ 194 Wood Ave S. Iselin, New Jersey 08830
NC- Charlotte Pay Range: $120,400 - 250,000 Annually
NJ- Iselin Pay Range: $26,400 - 262,600 Annually
**Pay Range**
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
120,400.00 - 287,600.00
**Benefits**
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs ( for an overview of the following benefit plans and programs offered to employees.
+ Health benefits
+ 401(k) Plan
+ Paid time off
+ Disability benefits
+ Life insurance, critical illness insurance, and accident insurance
+ Parental leave
+ Critical caregiving leave
+ Discounts and savings
+ Commuter benefits
+ Tuition reimbursement
+ Scholarships for dependent children
+ Adoption reimbursement
**Posting End Date:**
20 Jul 2025
*** **_Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-468975
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Customer Service Representative

07175 Newark, New Jersey Conduent State & Local Solutions, Inc

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Description for Internal Candidates

Customer Service Representative

Onsite in Newark, NJ

Hourly rate $16.50/hr

What you get:

  • Full-time Employment with Benefits day one including paid Holidays.
  • $6.50/hr
  • Bilingual in Spanish 17.50/hr
  • Paid Training
  • Great Work Environment

Requirements:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent. 
  • Must be able to submit to a background check and drug test.
  • Must be able to work 10:15am to 7:15pm any day of the week

Summary:

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing: 

  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:  

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue 
  • Are excited by innovative technology 
  • Provide calm conflict resolution and problem solving for frustrated customers 
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
  • Can commit to 100% attendance for three to five weeks of paid training 

Join a rapidly growing organization that can support your career goals

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50/hr.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form .  Complete the form and then email it as an attachment to  . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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