249 Service Industries jobs in Stony Brook

Job Title:
Field Service Representative T700 & T408 Engines

Company Intro/About Us:
GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, we are committed to pushing the boundaries of aviation technology while fostering a culture of innovation, collaboration, and respect for people. Working here means being part of a team that values safety, quality, delivery, and cost (SQDC), with safety always being the top priority.

Site, Business, OR Functional Area Overview:
This role supports Sikorsky in Stratford, CT where the T700 and T408 engines are installed, maintained, and repaired. At GE Aerospace, we pride ourselves on creating an environment that supports professional growth and innovation. Employees enjoy competitive benefits, opportunities for development, and a collaborative atmosphere that drives success.

Role Overview:
As a Field Service Representative, you will act as the single point of contact for customers, providing timely and satisfactory resolution of concerns related to the installation, maintenance, repair, and management of T700 and T408 engines. This full-time role requires hands-on technical expertise, strong customer interaction skills, and the ability to ensure production schedules are met. You will work on-site at airframer locations and play a critical role in supporting GE Aerospaces commitment to quality and customer satisfaction.

Key Responsibilities:

• Serve as the single point of contact for customers, ensuring timely resolution of concerns related to T700 and T408 engines.
• Establish and maintain on-site contact to provide ongoing technical and business support to assigned customers.
• Utilize in-depth knowledge of engine installation, operation, and troubleshooting to help customers quickly resolve issues and maintain production schedules.
• Execute contract deliverables, including engine deliveries to customers and returns to the factory when required.
• Propose solutions outside of set parameters to address complex maintenance and troubleshooting processes.
• Act as a resource for colleagues with less experience and lead small projects with low risk and resource requirements.
• Utilize Salesforce to report benefits provided to customers and track customer interactions.
• Convey performance expectations and handle sensitive issues while fostering consensus among team members.

The Ideal Candidate:
The ideal candidate is a self-motivated professional with hands-on experience in turboshaft engine maintenance, particularly with T700 and T408 engines. They possess strong technical expertise, leadership skills, and the ability to work independently while maintaining a high degree of tact and diplomacy in customer interactions.

Required Qualifications:

• Bachelors Degree from an accredited college or university (or a High School Diploma/GED with a minimum of 4 years of experience in a field service/maintenance position as a Military Field Service Representative).
• Minimum of 3 years of field maintenance, modification, and repair experience on jet propulsion systems.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability and willingness to travel as required.
• Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.

Preferred Qualifications:

• 5 years of hands-on turboshaft engine maintenance experience.
• Experience with T700/T408 engines at organizational, intermediate maintenance levels, and flight line troubleshooting.
• Strong personal customer interaction and communication skills.
• Proven analytical and quality improvement abilities.
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
• Project management experience.
• FAA Powerplant license.
• Ability to work independently with technical guidance to perform work requirements.
• Strong leadership skills and ability to influence customers and peers.
• Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.

Additional Information:

• Scheduled Weekly Hours: 40
• Background and drug screening required.
• Physical requirements may include standing, lifting, and working in various environmental conditions.
• Work Shift: 1st Shift (United States of America).

The base pay range for this position is $112,600.00 - 149,900.00. The specific pay offered may be influenced by a variety of factors, including the candidates experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on July 18th, 2025.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical,
emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a
Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and
referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching
contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include
tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is
a Sponsor). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.
2023 GE Aerospace and/or its affiliates. All rights reserved.
Attorney-Client Privileged

Closing:
Join GE Aerospace and be part of a team that is redefining the future of aviation. This role is subject to export control laws and regulations. Candidates must meet applicable requirements under U.S. export control laws and regulations.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

• Support the transition from Jira Service Management platform to ServiceNow. This includes but is not limited to analysis and planning, platform configuration and customization, data migration, integration development, process optimization and testing and quality assurance.
• Collaborate with stakeholders to gather, document, and analyze business requirements for ServiceNow implementations and enhancements.
• Work closely with technical teams to design and propose solutions that align with business objectives and leverage the capabilities of the ServiceNow platform.
• Analyze existing ITSM processes and identify opportunities for optimization and automation using ServiceNow.
• Assist in the configuration and customization of ServiceNow modules, including workflows, forms, and user interfaces, to meet business needs.
• Utilize advanced analytical skills to develop and generate reports, dashboards, and metrics that provide insights into ITSM performance and trends.
• Develop test plans and conduct testing to ensure that ServiceNow configurations and customizations meet business requirements and quality standards.
• Create and maintain comprehensive documentation for processes, configurations, and user guides. Conduct training sessions to educate users on ServiceNow functionalities.
• Liaise between business units and technical team to facilitate effective communication and ensure alignment on project goals and deliverables.
• Stay updated with the latest ServiceNow features and industry best practices and recommend continuous improvement initiatives to enhance platform capabilities.

• Bachelor's degree in a technology related field or a minimum of 5 years of relevant recent experience
• Proven experience as a ServiceNow business analyst or similar role, with a strong track record of successful ServiceNow implementations, including hands-on scripting, programming and setup work within the ServiceNow and related platforms
• Advanced proficiency in ServiceNow platform capabilities, including ITSM, ITOM, and custom applications
• Strong understanding of web technologies such as JavaScript, HTML, and CSS
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist
• Experience with data analysis tools and techniques; exceptional analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
• Demonstrated understanding of the pressures and demands of working in a large and complex technical environment with a commitment to the highest ethical standards
• Familiarity with configuration management concepts and best practices, including CI/CD pipelines, version control, and IT asset lifecycle management
• Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
• Commitment to the highest ethical standards

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

As Point72 reimagines the future of investing, our Technology group is constantly improving our companys IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power all of Point72s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

As a member of the IT Service Management (ITSM) team, you will play a crucial role in analyzing business needs, designing solutions, and optimizing processes on the ServiceNow platform. This role requires a deep understanding of ITSM processes, strong analytical abilities, and the technical expertise to bridge the gap between business requirements and technical implementation. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and ITSM tool(s), aligning with industry best practices and organizational requirements. You will define the processes, policies and establish governance to ensure the operational health and quality of IT Service Management tools. You will drive the operational maturity of IT Service Management tools and processes (Incident, Problem, Change, Request, Asset Management and CMDB). Specifically, you will:

Support the transition from Jira Service Management platform to ServiceNow. This includes but is not limited to analysis and planning, platform configuration and customization, data migration, integration development, process optimization and testing and quality assurance.

Collaborate with stakeholders to gather, document, and analyze business requirements for ServiceNow implementations and enhancements.

Work closely with technical teams to design and propose solutions that align with business objectives and leverage the capabilities of the ServiceNow platform.

Analyze existing ITSM processes and identify opportunities for optimization and automation using ServiceNow.

Assist in the configuration and customization of ServiceNow modules, including workflows, forms, and user interfaces, to meet business needs.

Utilize advanced analytical skills to develop and generate reports, dashboards, and metrics that provide insights into ITSM performance and trends.

Develop test plans and conduct testing to ensure that ServiceNow configurations and customizations meet business requirements and quality standards.

Create and maintain comprehensive documentation for processes, configurations, and user guides. Conduct training sessions to educate users on ServiceNow functionalities.

Liaise between business units and technical team to facilitate effective communication and ensure alignment on project goals and deliverables.

Stay updated with the latest ServiceNow features and industry best practices, and recommend continuous improvement initiatives to enhance platform capabilities.

Bachelors degree in a technology related field or a minimum of 5 years of relevant recent experience

Proven experience as a ServiceNow business analyst or similar role, with a strong track record of successful ServiceNow implementations, including hands-on scripting, programming and setup work within the ServiceNow and related platforms

Advanced proficiency in ServiceNow platform capabilities, including ITSM, ITOM, and custom applications

Strong understanding of web technologies such as JavaScript, HTML, and CSS

ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist

Experience with data analysis tools and techniques; exceptional analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights

Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders

Ability to work collaboratively in a team environment and manage multiple priorities effectively.

Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)

Demonstrated understanding of the pressures and demands of working in a large and complex technical environment with a commitment to the highest ethical standards

Familiarity with configuration management concepts and best practices, including CI/CD pipelines, version control, and IT asset lifecycle management

Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies

Commitment to the highest ethical standards

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industrys premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industrys brightest talent. Were inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit

JOB TITLE IT Service Management Analyst A Career with point72’s technology team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power all of Point72’s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment. What you’ll do As a member of the IT Service Management (ITSM) team, you will play a crucial role in analyzing business needs, designing solutions, and optimizing processes on the ServiceNow platform. This role requires a deep understanding of ITSM processes, strong analytical abilities, and the technical expertise to bridge the gap between business requirements and technical implementation. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and ITSM tool(s), aligning with industry best practices and organizational requirements. You will define the processes, policies and establish governance to ensure the operational health and quality of IT Service Management tools. You will drive the operational maturity of IT Service Management tools and processes (Incident, Problem, Change, Request, Asset Management and CMDB). Specifically, you will: Support the transition from Jira Service Management platform to ServiceNow. This includes but is not limited to analysis and planning, platform configuration and customization, data migration, integration development, process optimization and testing and quality assurance. Collaborate with stakeholders to gather, document, and analyze business requirements for ServiceNow implementations and enhancements. Work closely with technical teams to design and propose solutions that align with business objectives and leverage the capabilities of the ServiceNow platform. Analyze existing ITSM processes and identify opportunities for optimization and automation using ServiceNow. Assist in the configuration and customization of ServiceNow modules, including workflows, forms, and user interfaces, to meet business needs. Utilize advanced analytical skills to develop and generate reports, dashboards, and metrics that provide insights into ITSM performance and trends. Develop test plans and conduct testing to ensure that ServiceNow configurations and customizations meet business requirements and quality standards. Create and maintain comprehensive documentation for processes, configurations, and user guides. Conduct training sessions to educate users on ServiceNow functionalities. Liaise between business units and technical team to facilitate effective communication and ensure alignment on project goals and deliverables. Stay updated with the latest ServiceNow features and industry best practices and recommend continuous improvement initiatives to enhance platform capabilities. What’s REQUIRED Bachelor’s degree in a technology related field or a minimum of 5 years of relevant recent experience Proven experience as a ServiceNow business analyst or similar role, with a strong track record of successful ServiceNow implementations, including hands-on scripting, programming and setup work within the ServiceNow and related platforms Advanced proficiency in ServiceNow platform capabilities, including ITSM, ITOM, and custom applications Strong understanding of web technologies such as JavaScript, HTML, and CSS ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist Experience with data analysis tools and techniques; exceptional analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders Ability to work collaboratively in a team environment and manage multiple priorities effectively. Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.) Demonstrated understanding of the pressures and demands of working in a large and complex technical environment with a commitment to the highest ethical standards Familiarity with configuration management concepts and best practices, including CI/CD pipelines, version control, and IT asset lifecycle management Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community Mental and physical wellness programs Tuition assistance A 401(k) savings program with an employer match and more About point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit . #J-18808-Ljbffr