67,405 Service Manager jobs in the United States

With over 150 years of experience,  and headquartered in Southern CA,   CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

WHY JOIN US  
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:  

• Competitive pay  $75k-$120K DOE
• Medical, Dental, Vision and Prescription coverage  
• Paid vacation and holidays  
• 401(K)  match  
• Life insurance, AD&D and long-term disability  
• Tuition reimbursement  
• Opportunities available  nationwide  
• Employee discounts  on vehicles, hotels, theme parks, select cell phone bills and so much more  
• Pet Insurance  
• Legal Plan, and ID Theft Protection  

• Manages the Service P/L for assigned branch(s).
• Forecasts manpower requirements.
• Effectively prioritizes customer calls and advises dispatch accordingly.
• Ensures customer requirements are followed and calls are completed on a timely basis.
• Ensures customer rules are accurately adhered to and approves work orders.
• Reviews dashboards and financial reports and takes appropriate action.
• Oversees the procurement of parts and supplies.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.
• Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
• Develops and maintains long term relationships with customers and subcontractors.

• 5 plus years of experience in the refrigeration/HVAC service, commercial construction, or a related industry, previous managerial experience.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Proficiency in understanding and managing P&L.
• Demonstrated business acumen
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Communicates company direction, sets expectations and holds team accountable for results.
• Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
• Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
• Uses metrics to drive accountability and performance.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.

Today, there are 26 different companies that make up the CoolSys family of brands.  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on  Facebook  and  Twi tter .   

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.  

Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional,  HVACR, supermarket, rack systems

With over 150 years of experience,  and headquartered in Southern CA,   CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

WHY JOIN US  
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:  

• Competitive pay  $75k-$120K DOE
• Medical, Dental, Vision and Prescription coverage  
• Paid vacation and holidays  
• 401(K)  match  
• Life insurance, AD&D and long-term disability  
• Tuition reimbursement  
• Opportunities available  nationwide  
• Employee discounts  on vehicles, hotels, theme parks, select cell phone bills and so much more  
• Pet Insurance  
• Legal Plan, and ID Theft Protection  

• Manages the Service P/L for assigned branch(s).
• Forecasts manpower requirements.
• Effectively prioritizes customer calls and advises dispatch accordingly.
• Ensures customer requirements are followed and calls are completed on a timely basis.
• Ensures customer rules are accurately adhered to and approves work orders.
• Reviews dashboards and financial reports and takes appropriate action.
• Oversees the procurement of parts and supplies.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.
• Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
• Develops and maintains long term relationships with customers and subcontractors.

• 5 plus years of experience in the refrigeration/HVAC service, commercial construction, or a related industry, previous managerial experience.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Proficiency in understanding and managing P&L.
• Demonstrated business acumen
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Communicates company direction, sets expectations and holds team accountable for results.
• Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
• Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
• Uses metrics to drive accountability and performance.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.

Today, there are 26 different companies that make up the CoolSys family of brands.  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on  Facebook  and  Twi tter .   

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.  

Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional,  HVACR, supermarket, rack systems

If you're passionate about hospitality, driven to lead, and committed to serving others with excellence, we’d love to connect. We're looking for experienced leaders to join our Management team—people who embody leadership in all they do and are excited to grow with a mission-driven restaurant group.⁠
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Our Mission: We are visionaries, pioneers, and leaders of hospitality redefining the style and standard of exceptional experiences in the communities we serve. With our unwavering commitment to excellence and our heartfelt expression of besa, we ignite meaningful transformation for our three stakeholders: our team, our guest, and our business. br />
Description

The Service Manager leads by example, embodying our values and ensuring exceptional service for guests, team members, and the business. They excel in leadership, service, and operations, maintaining high standards while fostering staff development and safety.

Core Responsibilities

Leadership

Demonstrate self-awareness and positivity, coaching teams toward service standards and goals. Provide clear direction and resolution to challenges.

Service & Hospitality

Set the tone for impeccable service, engaging with guests and team members to ensure a memorable experience. Uphold our values with intention and respect.

Operations

Oversee restaurant functions to maintain efficiency and solve operational challenges promptly. Prioritize adherence to processes for optimal performance.

Staff Relations

Inspire and support team members, holding them accountable to uphold values and expectations. Educate staff on all aspects of the restaurant.

Safety & Sanitation

Maintain a safe and clean environment, enforcing sanitary practices and addressing maintenance needs promptly. Ensure facilities are hospitable for guests and staff.

Financial Growth

Make budget-conscious decisions, monitor productivity, and minimize waste to maximize profitability. Contribute ideas for sales growth and cost savings.

Administrative

Manage essential business functions accurately and promptly resolve issues. Communicate effectively with stakeholders as needed.

Requirements

• Proven experience as a Restaurant Manager or similar role
• Excellent communication
• Demonstrate self-management skills and emotional intelligence
• Knowledge of restaurant operations and familiarity with restaurant management software and POS systems
• Ability to work flexible hours, including evenings and weekends
• Ability to work in a fast-paced environment
• Embrace mistakes as learning opportunities and maintain a growth mindset.

Who We Are
Join the team at Jon & Vinny’s, where passion for great food and genuine hospitality come together in a fast-paced, energetic environment! We’re looking for dedicated, team-oriented individuals who thrive in a dynamic setting and take pride in delivering exceptional guest experiences. Whether you’re a seasoned hospitality professional or eager to grow in the industry, we offer a supportive and inclusive workplace with opportunities for career advancement. If you love working with great people, enjoy a lively atmosphere, and want to be part of a restaurant that values quality, teamwork, and community, we’d love to hear from you!

Jon & Vinny’s is a fast-paced, high-volume, all-day restaurant serving several Los Angeles communities 7 days a week. Known for our welcoming vibe, delicious food, and exceptional wine and cocktail offerings, we’ve become a neighborhood favorite where guests come to celebrate everything from casual dinners to special occasions. With a bustling atmosphere, we’re dedicated to delivering the kind of hospitality that makes every guest feel like a VIP.

Our concept is simple yet refined—a place for families, friends, first dates, and everything in between. We focus on creating joyful experiences with comforting food, great wine, and a vibrant atmosphere. If you’re someone who thrives in a high-energy environment and wants to be part of a dynamic, growing brand, this is the perfect place for you.

Service Manager Job Description

The Service Manager is an entry-level management position responsible for supporting the day-to-day front-of-house (FOH) operations, with a focus on service execution, team training, and beverage program standards. They play a key role in delivering a positive guest experience, ensuring the cleanliness and readiness of the facility, and maintaining a professional, positive working environment for all employees. This role is a vital link between hourly staff and senior leadership, with a strong focus on service execution, team development, and systems mastery.

Service Managers lead from the floor — bringing presence, intention, and accountability to every shift. They must understand and embody the spirit of our hospitality while helping others do the same. This role is ideal for someone passionate about service, energized by training, and excited to grow as a leader within our company.

Core Values: Our Foundation

At the heart of this position is the expectation that the Service Manager will understand, model, and actively reinforce the company’s core values every day:

• Hospitality - Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.
• Intention - The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.
• Respect - Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.
• Teamwork - We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests.
• Determination & Readiness - We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our restaurants clean, organized and on a path of improvement. As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.

Exemplifying these values is not a concept, it is the job.

Service Execution

• Maintain full mastery of the Steps of Service, and ensure that they are executed with consistency across all FOH roles - no skipped steps or shortcuts.
• Ensure daily adherence to service checklists.
• Lead by example in all FOH roles - utility, beverage servers, servers, takeout and hosts.
• Uphold and train for all service SOPs for birthdays, chit procedures and host communications, takeout protocol for Doordash and orders called in.
• Maintain that all roles set the table properly according to procedure.
• Focus on table maintenance - waters refilled, fresh napkins, clearing finished plates.
• Making sure everytable is cleared for dessert by removing placemats and wiping the table down.
• Ensure urgency in resets between reservations
• Maintain that all roles are productive and contribute to service in a positive manner - effectively managing hourly employees and guiding them with core values.
• Fill any gaps as needed to maintain efficient service flow and guest satisfaction.

Guest Relations and Floor Leadership

• Be visibly present on the floor, directing service flow and maintaining a high level of guest interaction
• Engage directly with guests at the front door, tableside, in the wine shop, or via phone/email to ensure high satisfaction and build lasting relationships.
• Address guest concerns with urgency, care, and discretion, escalating issues to senior leadership when necessary.

   Collaborate with Guest Relations & Events Manager to:

• Optimize table management and reservation flow
• Maximize covers and pacing
• Ensure the host team delivers an exceptional experience for our first impression hospitality. This means guests are greeted with enthusiasm.
• Ensure phones are answered in 3 rings or less
• Ensure guests are greeted in 5 seconds or less

Food and Beverage Program Knowledge

• Maintain full mastery of the non-alcoholic beverage program, including preparation of all coffee and espresso drinks to standard.
• Demonstrate fluency in the by-the-glass wine list and cocktails, as well as being able to sell wine by the bottle. Assist in training team members on beverage knowledge and service.
• Monitor setup and quality of all beverage service stations to ensure consistency and efficiency. Make sure all drinks are made using jiggers and pour measures if applicable.
• Maintain full knowledge of breakfast, lunch and dinner menus including allergies, substitutions and modifications allowed. 
• Training team members to sell, and not just be “order takers”, while delivering exceptional service to first time guests and regulars alike.

Team Training & Coaching

• Train and coach all FOH hourly employees, providing real-time feedback to support excellence and consistency daily.
• Identify team members in need of development and provide targeted coaching to build skill and confidence.
• Assist in orientation of new hires; setting the tone for service expectations.
• Reinforce all service protocols, policies, and operational standards on the floor.
• Support pre-shift meetings, service demonstrations, and company protocol rollouts.

Operational Support & Cleanliness Oversight

• Maintain restaurant cleanliness and ensure all FOH areas are clean, stocked, and ready for service. This includes ensuring 20 min daily bathroom checks are conducted.
• Monitor linen usage, chemical supplies, and cleaning checklists for weekly and quarterly deep cleans.
• Oversee maintenance and cleanliness of dumpsters and utility areas throughout the week.
• Track and maintain inventory of FOH items including silverware, china, glassware, and beverage tools.
• Ensure all FOH stations are stocked, organized, and maintained before, during, and after service.

Administrative & Financial Awareness

• Develop a working knowledge of financial tools such as the PCL, petty cash tracking, inventory reports, and invoice entry.
• Assist with receiving deliveries, entering invoices, and overseeing FOH spending as directed.
• Support understanding of labor management tools including OT, break compliance, and FOH scheduling.
• Communicate daily service or staffing challenges to senior management and work together to resolve issues.
• Assist with guest services tasks as needed, including reservations, club orders, and large-format to-go coordination.

Other Duties as Assigned

• Perform other duties as assigned by senior managers, including coverage for floor leadership during service, administrative tasks, or team events.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain an up to date Manager Servsafe certification and Anti-Harassment Certificate.
• Must pass and maintain JVRG Master Trainer Certification

FLSA Status: Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Position Overview:
We’re looking for a driven, detail-oriented Service Manager to help lead daily FOH operations and uphold our high standards of hospitality. This role is ideal for someone with strong leadership instincts who thrives in a fast-paced, guest-first environment and is passionate about building great teams and great experiences.

Key Responsibilities:

• Service Execution & Floor Presence:
  Act as a hands-on leader during service, ensuring smooth flow, table pacing, and exceptional guest experiences at every turn.

• Team Development & Supervision:
  Support the onboarding, training, and ongoing development of the FOH team; provide real-time coaching and uphold performance expectations.

• Standards & Consistency:
  Maintain consistency in service standards, steps of service, and brand voice across all shifts; support pre-shift meetings and service notes.

• Problem Solving & Guest Recovery:
  Manage guest concerns with professionalism and urgency; support staff in resolving service issues with care and tact.

• Operational Support:
  Assist in scheduling, labor tracking, inventory oversight, and coordination with BOH, events, and management teams to ensure operational excellence.

Qualifications:

• 2–3 years of experience in FOH management or supervisory roles, ideally in high-volume, upscale dining

• Strong leadership, communication, and floor management skills

• Passion for hospitality and team culture

• Ability to multitask and remain composed in high-pressure situations

• Experience with POS systems (Toast preferred) and reservation platforms (Resy)

• Flexible availability including nights, weekends, and holidays

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.
• Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
• Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
• Responsible for the scheduling of assigned departments.
• Participates in growth opportunities and team member development of all front-of-house team members.
• Regulates all POS functions requiring a manager’s approval.
• Assists with job performance reviews.
• Addresses and resolves guest and team member concerns.
• Responsible for reconciling end-of-shift financials.
• Responsible for inventorying and ordering operational supplies.
• Ability to perform the job duties of all supervised team members.
• Possesses in-depth knowledge of all food and beverage menus.
• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
• Ensures Department of Health and company sanitation standards.
• Practical knowledge of the job duties of all supervised team members.
• Communicates clearly and concisely with heart-of-house team members during service.
• Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
• Ensures the replacement or repair of all breakage and damage of equipment or furniture.
• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

EDUCATION/WORKING KNOWLEDGE:

• Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume, fine-dining setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 40 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-30% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours
• regular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

At abc Restaurants, we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu that is locally focused and globally artistic, and cultivating a healthy relationship on our tables and for the planet. Our atmospheric elements feature environmentally conscious stories, honoring the preservation of the arts and global sustainability.

Jean-Georges has made culinary history and developed a reputation as remarkable as his food by tapping his deep understanding of the restaurant world and pairing it with his forward-thinking vision.

POSITION SUMMARY

The Service Manager role is responsible for the daily operation of the restaurant. The Service Manager will direct staff to ensure that all guests are satisfied with their dining experience while managing the daily business to ensure it runs efficiently.

ESSENTIAL JOB RESPONSIBILITIES

• Inspire to create, grow, and maintain a team that is energetic with a “yield to guests” focus and respectful attitude among colleagues
• “Lead by example” mentality with excellent leadership qualities
• Lead the floor regarding service quality and ensure the highest levels of organization and hospitality are maintained in the dining room and bar at all times
• Train and lead the team to provide the highest quality service to guests at all times
• Instill and maintain integrity of service, touch tables while on floor to solicit feedback and proactively enhance the guest experience
• Wine service and beverage knowledge a plus; Somm/Cicerone/Spirits knowledge a plus
• Demonstrate and uphold our Mission Statement, promote ABC's culture, always positively representing the company
• Promote positive public/employee relations at all times, adhering to best practices as listed in our Handbook, and compliance with NYC regulations
• Familiarity a plus with SALIDO troubleshooting techniques and support call procedures
• Assist with departmental attendance, staff documentation in conjunction with immediate supervisor
• Perform other job-related activities assigned by the General Manager

KNOWLEDGE, EXPERIENCE AND SKILLS

• At least 1 year of relevant experience
• Proficiency in Microsoft Office, Salido, Resy and multi-line phone systems 
• A passion for local, organic, sustainable and responsibly sourced food and wine
• Able to work independently and collaboratively 
• Experience in various capacities of restaurant staff strongly preferred
• High standards for cleanliness of workspace and service areas 
• Ability to work a flexible schedule including days, nights, weekends, and holidays 
• Professional demeanor, polished appearance with the ability to exceed guest's expectations

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 lbs at times.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Climbing steps regularly 
• Prolonged periods sitting at a desk and working on a computer.

The base pay range for this position is $70,000 per year.  The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

LUCY RESTAURANT LLC IS AN EQUAL OPPORTUNITY EMPLOYER.

As High Street Service Manager , you are responsible for overseeing the general operation of daily shifts to ensure the operation  provides unparalleled hospitality to its guests. In addition to providing leadership and support on the floor, this position will support the General Manager with FOH scheduling, various administrative responsibilities, team education and team development.

An excellent candidate will have a love and knowledge of food and beverage, dedication to polished and warm service, and a curiosity and interest in professional development. 

Job Responsibilities

• Floor leadership & team development  
• Coach & counsel team members 
• Motivate, inspire and cultivate hospitality with team members with engaging pre-shifts and 7Shifts announcements  
• Participate in the training and development of new FOH staff alongside FOH Support and HS Management  
• Help refine service standards with management team  
• Provide confidence to guests that there is positive leadership and hospitality on the floor  
• Resolve any issues that may arise with both guest and team member  
• Ensure that guest requests and complaints are handled promptly and courteously; ensure follow-up if necessary  
• Ensure guest satisfaction and create loyalty  
• Assist with any administrative duties including but not limited to new hire/termination paperwork, payroll punch adjustments, tip sheet management, menu changes and printing using InDesign, entering end of shift paperwork and shift notes, collecting server check outs, etc.

This position reports to the High Street  General Manager and i s a full-time position with opening and closing responsibilities.

Benefits   

• Medical, dental and vision  insurance   + non-traditional supplemental insurance  
• Mental health care options  
• 401K  contribution  following one year of employment   with   an   HSHG match  
• Pre-tax commuter benefits  
• Dining discount at Fork, High Street, &  a.kitchen+bar  Philly & DC
• Team member referral bonus  
• Professional  development  
• Contribution request program ( we  want   to support your passions  & projects  outside of the restaurant!)  

Equal Opportunity Employer Statement  

High Street Hospitality Group values a diverse and inclusive workforce. We provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  

Misi, Chef Missy Robbins' pasta-focused restaurant, seeks a dedicated Service Manager to join the team. 
Our culture emphasizes mentorship, professional development, attention to detail, and commitment to teamwork .  If you are committed to providing sincere, fine-tuned hospitality along with a compassionate managerial style, we encourage you to apply!  Please include your cover letter and resume in the body of your email. We look forward to hearing from you. 

Requirements:

• Effective communication skills
• Fair and consistent management style
• A strong wine & spirit foundation
• Attention to detail
• Ability to adapt, “on-the-fly”, to difficult situations with patience and grace
• Forward thinking mentality and willingness to contribute ideas
• Positive, supportive attitude

Key Responsibilities:

• Inspire, support and direct Dining Room team members
• Lead with the Grovehouse values always in mind
• Promote internal growth and professional development for our team members - we want everyone to achieve their goals
• Prepare the dining room for service by publishing daily floor plans, menu printing and preparing daily tip sheets
• Lead daily team pre-shifts - remember to MEE (motivate, educate and engage)
• Support dining room team members during service - assist with steps of service, warmly and organically engage with guests and make sure the team is safe and secure at all times
• Administrative tasks may include supply inventory, scheduling, guest satisfaction engagement, etc

Preferred:

• Knowledge of ResyOS
• Italian wine knowledge