29,496 Service Manager jobs in the United States
Customer Service Manager
Posted 13 days ago
Job Viewed
Job Description
Job Overview:
As a Remote Customer Service Manager, you will play a crucial role in ensuring our customers receive top-notch support and service. You will be responsible for leading a remote customer service team, developing strategies to enhance customer satisfaction, and implementing best practices to improve service delivery. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage and motivate a remote team effectively.
Key Responsibilities:
- Oversee and manage the day-to-day operations of the customer service team, ensuring high standards of service delivery.
- Develop and implement customer service policies, procedures, and best practices to enhance customer satisfaction and efficiency.
- Monitor team performance metrics and provide regular feedback and coaching to team members to drive continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
- Analyze customer feedback and service metrics to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery and address any cross-functional issues affecting customers.
- Conduct regular training sessions for team members on customer service techniques and product knowledge.
- Foster a positive and collaborative team environment, encouraging open communication and professional development.
- Prepare and present reports on customer service performance to senior management.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- Proven experience in a customer service management role, preferably in a remote setting.
- Strong understanding of customer service principles and best practices.
- Excellent leadership and team management skills, with a proven ability to motivate and develop a remote team.
- Exceptional communication and interpersonal skills.
- Proficient in customer service software, CRM systems, and Microsoft Office Suite.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
What We Offer:
- Competitive salary and performance-based bonuses.
- Flexible work schedule and the opportunity to work from anywhere.
- Comprehensive health, dental, and vision insurance.
- Professional development and training opportunities.
- A supportive and inclusive company culture.
The Traveling Traveler is an equal-opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Details
Customer Service Manager
Posted today
Job Viewed
Job Description
At Pluck'd , we're building a massive, state-of-the-art, 65-acre greenhouse in Carroll County, Virginia - a facility designed to revolutionize how fresh produce is grown and delivered. While our first tomatoes won't roll off the vine until 2026, we need a Customer Service Manager now to help build the systems and processes that will set our customer experience apart from day one.
This role is critical to ensuring seamless order management, proactive client communication, and efficient use of our NetSuite ERP system to deliver transparency and accuracy across our supply chain. You'll lead the customer service function, manage a small team, and collaborate closely with our sales, logistics, and production teams to ensure every customer interaction reflects the quality and care behind every Pluck'd tomato.
Key Responsibilities:
Customer Relationship Management
Serve as the primary point of contact for customer inquiries, providing timely, accurate, and professional support.
Build and maintain strong relationships with retail, wholesale, and distribution clients.
Resolve complaints and concerns quickly with a customer-first mindset and focus on long-term client satisfaction.
Order Fulfillment & ERP Oversight
Oversee end-to-end order processing in NetSuite, including EDI order entry, tracking, adjustments, and billing.
Monitor fulfillment timelines, inventory accuracy, and shipping schedules in coordination with farm and logistics teams.
Use NetSuite dashboards and reports to provide real-time visibility to customers and internal teams.
Team Leadership:
Lead, train, and mentor the customer service team to meet KPIs and deliver exceptional performance.
Establish best practices in customer service, emphasizing accuracy, consistency, and empathy.
Process Improvement & Reporting:
Identify opportunities to streamline order management workflows and communication processes.
Generate and analyze reports to monitor service levels, order accuracy, and customer feedback trends.
Partner cross-functionally with sales, production, and IT teams to address systemic issues and drive continuous improvement.
Qualifications & Skills:
Must-Have:
5+ years of customer service experience, with at least 2 years in a management or supervisory role.
Advanced proficiency in NetSuite (CRM, order management, and inventory modules required).
Strong organizational, communication, and interpersonal skills.
Data-driven mindset with the ability to interpret and act on ERP insights.
Ability to thrive in a fast-paced, seasonal business environment.
Preferred (but not required):
Experience in fresh produce, agriculture, food distribution, or other perishable goods industries.
Bilingual in English/Spanish.
Familiarity with produce industry compliance standards (e.g., PTI, FSMA).
Experience with transportation logistics and cold chain management.
Why Join Pluck'd:
Pluck'd is on a mission to grow produce differently - smarter, fresher, and more sustainably. Joining now means you'll help shape a company that values innovation and exceptional service from the very start.
Here's what you can look forward to:
Competitive pay and performance-based incentive programs
Paid Time Off (PTO) and Paid Sick Leave
Health, Dental & Vision Insurance Options
Parental Leave (maternity & paternity)
Overtime Pay where applicable
Uniforms provided and cleaned at no cost
A culture built around safety, respect, and growth for every team member
The excitement of helping launch one of the region's most advanced greenhouse facilities
Eligibility for certain benefits may vary based on role and employment status.
Equal Opportunity Employer
We celebrate diversity, creativity, and fresh ideas. All qualified applicants are encouraged to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
PandoLogic. Category:Customer Service, Keywords:Customer Service Manager, Location:Austinville, VA-24312Customer Service Manager
Posted today
Job Viewed
Job Description
At Pluck'd , we're building a massive, state-of-the-art, 65-acre greenhouse in Carroll County, Virginia - a facility designed to revolutionize how fresh produce is grown and delivered. While our first tomatoes won't roll off the vine until 2026, we need a Customer Service Manager now to help build the systems and processes that will set our customer experience apart from day one.
This role is critical to ensuring seamless order management, proactive client communication, and efficient use of our NetSuite ERP system to deliver transparency and accuracy across our supply chain. You'll lead the customer service function, manage a small team, and collaborate closely with our sales, logistics, and production teams to ensure every customer interaction reflects the quality and care behind every Pluck'd tomato.
Key Responsibilities:
Customer Relationship Management
Serve as the primary point of contact for customer inquiries, providing timely, accurate, and professional support.
Build and maintain strong relationships with retail, wholesale, and distribution clients.
Resolve complaints and concerns quickly with a customer-first mindset and focus on long-term client satisfaction.
Order Fulfillment & ERP Oversight
Oversee end-to-end order processing in NetSuite, including EDI order entry, tracking, adjustments, and billing.
Monitor fulfillment timelines, inventory accuracy, and shipping schedules in coordination with farm and logistics teams.
Use NetSuite dashboards and reports to provide real-time visibility to customers and internal teams.
Team Leadership:
Lead, train, and mentor the customer service team to meet KPIs and deliver exceptional performance.
Establish best practices in customer service, emphasizing accuracy, consistency, and empathy.
Process Improvement & Reporting:
Identify opportunities to streamline order management workflows and communication processes.
Generate and analyze reports to monitor service levels, order accuracy, and customer feedback trends.
Partner cross-functionally with sales, production, and IT teams to address systemic issues and drive continuous improvement.
Qualifications & Skills:
Must-Have:
5+ years of customer service experience, with at least 2 years in a management or supervisory role.
Advanced proficiency in NetSuite (CRM, order management, and inventory modules required).
Strong organizational, communication, and interpersonal skills.
Data-driven mindset with the ability to interpret and act on ERP insights.
Ability to thrive in a fast-paced, seasonal business environment.
Preferred (but not required):
Experience in fresh produce, agriculture, food distribution, or other perishable goods industries.
Bilingual in English/Spanish.
Familiarity with produce industry compliance standards (e.g., PTI, FSMA).
Experience with transportation logistics and cold chain management.
Why Join Pluck'd:
Pluck'd is on a mission to grow produce differently - smarter, fresher, and more sustainably. Joining now means you'll help shape a company that values innovation and exceptional service from the very start.
Here's what you can look forward to:
Competitive pay and performance-based incentive programs
Paid Time Off (PTO) and Paid Sick Leave
Health, Dental & Vision Insurance Options
Parental Leave (maternity & paternity)
Overtime Pay where applicable
Uniforms provided and cleaned at no cost
A culture built around safety, respect, and growth for every team member
The excitement of helping launch one of the region's most advanced greenhouse facilities
Eligibility for certain benefits may vary based on role and employment status.
Equal Opportunity Employer
We celebrate diversity, creativity, and fresh ideas. All qualified applicants are encouraged to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.
PandoLogic. Category:Customer Service, Keywords:Customer Service Manager, Location:Austinville, VA-24312Customer Service Manager
Posted today
Job Viewed
Job Description
Job Requisition:
Address: USA-MA-Marstons Mills-3900 Falmouth Rd
Store Code: Human Resources Brands )
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
- Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
- Ensure departments meet or exceed sales and profit targets
- Maintain high standards of sanitation and safety, ensuring compliance with all regulations
- Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
- Direct, oversee, and evaluate the training completion of all Customer Service department team members
- Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
- Foster a culture of diversity and inclusion within the team
- Engage and retain associates by fostering a positive work environment
- Manage labor relations to ensure compliance with company policies and labor laws
- Address and resolve employee issues and grievances in a timely and effective manner
- Cultivate a culture of excellence in customer service, providing best-in-class service
- Ensure customers experience a well-stocked store with the freshest product offerings
- Support team members in their training to consistently deliver exceptional customer service
- Monitor and analyze key performance metrics related to customer service and sales
- Identify opportunities for process optimization and implement solutions to enhance operational performance
- Manage departmental budgets, expenses, and financial targets to achieve profitability goals
- Ensure all departments comply with company policies and regulatory requirements
- Conduct regular safety audits and training sessions
- Maintain a clean and safe working environment for all associates
- Actively engage with the local community to understand their needs
- Develop and maintain positive relationships with community organizations, schools, and other stakeholders
- Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
- 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
- Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
- Highly motivated, results-oriented, and a self-starter with a proven track record of success
- Strong ability to influence and communicate effectively across different functions
- Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
- Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
- Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
- High level of customer service skills, with a genuine passion for exceeding customer expectations
- Creative and strategic thinking abilities to drive innovation and continuous improvement
- Effective organizational and time management skills to ensure efficient operations
- Ability to work flexible hours, including weekends and holidays
What we bring to the table:
- Culture committed to celebrating diverse backgrounds and experiences
- Comprehensive benefits
- Opportunities for professional development and career growth
- Associate discounts
- Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Customer Service Manager
Posted today
Job Viewed
Job Description
Job Requisition:
Address: USA-MA-Marstons Mills-3900 Falmouth Rd
Store Code: Human Resources Brands )
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
- Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
- Ensure departments meet or exceed sales and profit targets
- Maintain high standards of sanitation and safety, ensuring compliance with all regulations
- Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
- Direct, oversee, and evaluate the training completion of all Customer Service department team members
- Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
- Foster a culture of diversity and inclusion within the team
- Engage and retain associates by fostering a positive work environment
- Manage labor relations to ensure compliance with company policies and labor laws
- Address and resolve employee issues and grievances in a timely and effective manner
- Cultivate a culture of excellence in customer service, providing best-in-class service
- Ensure customers experience a well-stocked store with the freshest product offerings
- Support team members in their training to consistently deliver exceptional customer service
- Monitor and analyze key performance metrics related to customer service and sales
- Identify opportunities for process optimization and implement solutions to enhance operational performance
- Manage departmental budgets, expenses, and financial targets to achieve profitability goals
- Ensure all departments comply with company policies and regulatory requirements
- Conduct regular safety audits and training sessions
- Maintain a clean and safe working environment for all associates
- Actively engage with the local community to understand their needs
- Develop and maintain positive relationships with community organizations, schools, and other stakeholders
- Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
- 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
- Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
- Highly motivated, results-oriented, and a self-starter with a proven track record of success
- Strong ability to influence and communicate effectively across different functions
- Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
- Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
- Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
- High level of customer service skills, with a genuine passion for exceeding customer expectations
- Creative and strategic thinking abilities to drive innovation and continuous improvement
- Effective organizational and time management skills to ensure efficient operations
- Ability to work flexible hours, including weekends and holidays
What we bring to the table:
- Culture committed to celebrating diverse backgrounds and experiences
- Comprehensive benefits
- Opportunities for professional development and career growth
- Associate discounts
- Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Customer Service Manager
Posted today
Job Viewed
Job Description
Job Requisition:
Address: USA-MA-Marstons Mills-3900 Falmouth Rd
Store Code: Human Resources Brands ()
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
- Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
- Ensure departments meet or exceed sales and profit targets
- Maintain high standards of sanitation and safety, ensuring compliance with all regulations
- Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
- Direct, oversee, and evaluate the training completion of all Customer Service department team members
- Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
- Foster a culture of diversity and inclusion within the team
- Engage and retain associates by fostering a positive work environment
- Manage labor relations to ensure compliance with company policies and labor laws
- Address and resolve employee issues and grievances in a timely and effective manner
- Cultivate a culture of excellence in customer service, providing best-in-class service
- Ensure customers experience a well-stocked store with the freshest product offerings
- Support team members in their training to consistently deliver exceptional customer service
- Monitor and analyze key performance metrics related to customer service and sales
- Identify opportunities for process optimization and implement solutions to enhance operational performance
- Manage departmental budgets, expenses, and financial targets to achieve profitability goals
- Ensure all departments comply with company policies and regulatory requirements
- Conduct regular safety audits and training sessions
- Maintain a clean and safe working environment for all associates
- Actively engage with the local community to understand their needs
- Develop and maintain positive relationships with community organizations, schools, and other stakeholders
- Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
- 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
- Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
- Highly motivated, results-oriented, and a self-starter with a proven track record of success
- Strong ability to influence and communicate effectively across different functions
- Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
- Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
- Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
- High level of customer service skills, with a genuine passion for exceeding customer expectations
- Creative and strategic thinking abilities to drive innovation and continuous improvement
- Effective organizational and time management skills to ensure efficient operations
- Ability to work flexible hours, including weekends and holidays
What we bring to the table:
- Culture committed to celebrating diverse backgrounds and experiences
- Comprehensive benefits
- Opportunities for professional development and career growth
- Associate discounts
- Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Customer Service Manager
Posted today
Job Viewed
Job Description
Job Requisition:
Address: USA-MA-Marstons Mills-3900 Falmouth Rd
Store Code: Human Resources Brands ()
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
- Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
- Ensure departments meet or exceed sales and profit targets
- Maintain high standards of sanitation and safety, ensuring compliance with all regulations
- Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
- Direct, oversee, and evaluate the training completion of all Customer Service department team members
- Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
- Foster a culture of diversity and inclusion within the team
- Engage and retain associates by fostering a positive work environment
- Manage labor relations to ensure compliance with company policies and labor laws
- Address and resolve employee issues and grievances in a timely and effective manner
- Cultivate a culture of excellence in customer service, providing best-in-class service
- Ensure customers experience a well-stocked store with the freshest product offerings
- Support team members in their training to consistently deliver exceptional customer service
- Monitor and analyze key performance metrics related to customer service and sales
- Identify opportunities for process optimization and implement solutions to enhance operational performance
- Manage departmental budgets, expenses, and financial targets to achieve profitability goals
- Ensure all departments comply with company policies and regulatory requirements
- Conduct regular safety audits and training sessions
- Maintain a clean and safe working environment for all associates
- Actively engage with the local community to understand their needs
- Develop and maintain positive relationships with community organizations, schools, and other stakeholders
- Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
- 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
- Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
- Highly motivated, results-oriented, and a self-starter with a proven track record of success
- Strong ability to influence and communicate effectively across different functions
- Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
- Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
- Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
- High level of customer service skills, with a genuine passion for exceeding customer expectations
- Creative and strategic thinking abilities to drive innovation and continuous improvement
- Effective organizational and time management skills to ensure efficient operations
- Ability to work flexible hours, including weekends and holidays
What we bring to the table:
- Culture committed to celebrating diverse backgrounds and experiences
- Comprehensive benefits
- Opportunities for professional development and career growth
- Associate discounts
- Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
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Customer Service Manager
Posted today
Job Viewed
Job Description
Coastal Carolina BU - Region 0T - Market 03: 16 Ocean Hwy W, Supply, North Carolina 28462
Shift Availability Flexible Availability
Job Type
The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:RESTAURANT MANAGER TRAINEE JOB SUMMARY :
This position is to prepare the candidate for the Restaurant Manager role. After a designated period of training, the Restaurant Manager Trainee (RMT) may be responsible for managing the day-to-day operations of a designated Company operated Restaurant for a period of no longer than 90 days. The RGMT may have partial or full responsibility for the business including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager.
RESTAURANT MANAGER TRAINEE EXPECTATIONS :
Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary
Recruits, interviews, selects, hires, and completes onboarding for all positions
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties. Delegates job responsibilities and shift duties and follows up to ensure completion
Establishes build to’s and maintains the production management system
Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
Supervises and coaches team members to follow guidelines for food preparation and production management
Ensures team members are properly trained on Brand and Company standards on an ongoing basis
Cascades all relevant information and maintains communication board
Implements new Brand campaigns and conducts new product training
Ensures product quality, food safety, and operational standards are met
Monitors and ensures accuracy of all cash, sales, and inventory control records
Communicates as required with the district manager
Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance
Completes reports on all incidents following our 5-minute rule policy
Ownership for all financial and operational metrics, resulting in a profitable restaurant
Conducts team member check in’s and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance
Implements progressive discipline to address deficiencies in performance or failure to adhere to Company policies or regulatory requirements.
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts
Short-Term and Long-Term Disability
Vacation, Holiday, Personal, and Sick paid time off
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan
Mobile Phone Benefit (GM)
Wait periods may apply
Minimum of 1-2 years restaurant management experience preferred
Proficient in Microsoft Office Suite
Valid state Driver’s License required
Serv Safe© Manager certification preferred
Open availability required
Excellent communication skills
Motivates, coaches, and leads team members
Acts with integrity; keeps commitments
Contagious positive attitude
Conflict management skills
Exhibits a sense of urgency
Leads by example
Focuses on achieving results while having fun!
Team player who can work well with others or independently
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead
RESTAURANT MANAGER TRAINEE , RESTAURANT OPERATIONS
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
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Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro