69,048 Support Manager jobs in the United States
Technical Support Manager
77246 Houston, Texas
Orbem GmbH
Posted 3 days ago
Job Viewed
Job Description
Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.
We seek to make a difference - and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.
Technical Support Manager
Start date: As soon as possible
Yearly Salary: $82,500 - $9,375 (fixed range, annual gross)
Equity: 10,825.85 - 32,477.55 in company shares
Work model: Full-time, hybrid in Houston, Texas
Your role
As a Technical Support Manager at Orbem, you will be assisting our customers by answering any questions and solving any issues they may have with our cutting-edge AI-powered MRI scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or coordinating the solving of the issue by raising it with our developers. You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering high levels of customer satisfaction.
This role allows you to be a part of unlocking the potential of MRI technology , transforming it from traditional clinical settings into fully automated industrial applications.
Join our team and be part of the pioneering group launching our US operations! Be among the first to shape the future from day one.
Your day-to-day
On a typical day, you will:
Fit to our values
Your team
As a Technical Support Manager, you become part of our diverse and international team. Learn more about our talented team, their impactful work, and the challenges they tackle at
Orbem is proud to be an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applications from individuals of all backgrounds and experiences and offer reasonable accommodations during the application and employment process.
We seek to make a difference - and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.
Technical Support Manager
Start date: As soon as possible
Yearly Salary: $82,500 - $9,375 (fixed range, annual gross)
Equity: 10,825.85 - 32,477.55 in company shares
Work model: Full-time, hybrid in Houston, Texas
Your role
As a Technical Support Manager at Orbem, you will be assisting our customers by answering any questions and solving any issues they may have with our cutting-edge AI-powered MRI scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or coordinating the solving of the issue by raising it with our developers. You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering high levels of customer satisfaction.
This role allows you to be a part of unlocking the potential of MRI technology , transforming it from traditional clinical settings into fully automated industrial applications.
Join our team and be part of the pioneering group launching our US operations! Be among the first to shape the future from day one.
Your day-to-day
On a typical day, you will:
- Monitor the status of installed units regularly, ensuring optimal performance.
- Review and address any system alerts promptly to maintain operational stability.
- Respond to customer inquiries across multiple channels, providing clear and timely assistance.
- Utilize provided resources and knowledge to troubleshoot and resolve issues efficiently.
- Diagnose complex issues through systematic fault-finding techniques.
- Collaborate closely with developers and third-level support teams to identify and implement solutions.
- Document new solutions and updates comprehensively in the knowledge base.
- Maintain proactive communication with customers, keeping them informed of progress and updates regarding their issues.
Fit to our values
- We own every challenge: we enjoy complexity and thrive under uncertainty.
- We strive for better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.
- We imagine new frontiers: we think beyond 'doable' and 'reasonable.' We design a sustainable and healthy future together.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience in resolving technical issues across hardware, software, and network environments, with a strong focus on customer satisfaction.
- Strong analytical and troubleshooting skills, with a proactive problem-solving approach.
- Comfortable working independently with significant autonomy.
- Able to take full ownership of customer issues and inquiries, seeing each case through to resolution and ensuring clear, effective communication.
- Familiarity with Agile methodologies and Confluence.
- A genuine passion for technology, with an interest in AI and/or MRI technology being a plus.
- Strong understanding of IT infrastructure, hardware, software, and network systems.
- Familiarity with help desk software, remote support tools, and ticketing systems (e.g., Zendesk, Jira, or ServiceNow).
- Knowledge of troubleshooting techniques and best practices for resolving technical issues.
- Strong ability to communicate effectively across various levels, especially when explaining technical solutions to non-technical customers.
- And just as important: a personable and approachable demeanor, bringing a positive attitude to every interaction.
- International Environment: Join a team with 30+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world's toughest challenges.
- Well-being Benefits:
- Medical Insurance: We cover 75% of your premium for quality healthcare, plus 50% coverage for your dependents.
- Dental and Vision Insurance: We cover 50% of your premium, including coverage for your dependents.
- 401(k) Plan: A retirement savings plan to help you secure your financial future.
- Wellness Program: Enjoy access to premium fitness providers through our partnership with ADP.
- Work-Life Integration:
- Flexible Hours & Occasional Remote Work: Benefit from flexible working hours, with the majority of your time spent collaborating in our office and the option for home office.
- Generous PTO Package: 25 days of paid time off, plus (8) federal holidays.
- Family/Parental Leave: 12 weeks of paid leave for bonding with a newborn, adoption, or caring for a family member.
- Bereavement Leave: Compassionate leave for coping with the loss of a loved one.
- Make a Difference: Join a dynamic, fast-growing team at the forefront breakthrough technology. In our scale-up environment, you'll have the autonomy to lead projects and make a real impact. We foster a culture of learning and growth , providing a platform for you to explore, innovate, and shape your vision for the future. At Orbem, we're committed to helping you discover your strengths, while valuing what we can learn from you as well.
Your team
As a Technical Support Manager, you become part of our diverse and international team. Learn more about our talented team, their impactful work, and the challenges they tackle at
Orbem is proud to be an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applications from individuals of all backgrounds and experiences and offer reasonable accommodations during the application and employment process.
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0
Technical Support Manager
77246 Houston, Texas
Cudd Energy Services
Posted 3 days ago
Job Viewed
Job Description
Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:
- Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
- Oversees daily activities of automation technical support personnel.
- Ensures compliance with all company policies and procedures.
- Ensures employees perform jobs safely and efficiently.
- Provides guidance and direction to subordinates.
- Sets and monitors performance standards.
- Serves as primary technical resource for all automation projects.
- Provides technical analysis of NDT equipment and systems.
- Manages and/or assists on research and development projects.
- Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
- Adheres to budgets and deadlines.
- Verifies PLC coding is consistent with PTS standards, is safe and reliable.
- Ensure technicians are properly trained.
- Ensures automation and NDT technical issues are resolved in a timely manner.
- Ensures creation and preservation of technical documents.
- Defines Automation team work instructions, specifications, best practices, and standards.
- Communicates process improvement ideas to management.
- Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
- This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.
Equal Opportunity Employer
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1
Technical Support Manager
98662 Vancouver, Washington
Composites One
Posted 7 days ago
Job Viewed
Job Description
Begin your Composites One career today!
Position Overview:
As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. The position combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation.
Key Responsibilities:
The annual base salary range for this position is $115,000 - $140,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the base salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package.
Discover a Fulfilling Career:
At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.
We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.
Respect, Teamwork, and Communication are Woven into our Core Values:
Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.
Benefits :
Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Position Overview:
As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. The position combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation.
Key Responsibilities:
- Develop and manage market segment strategies, programs, and key customer relationships.
- Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
- Gather customer requirements and deliver customized technical solutions and support.
- Create quotes and bids for customized or non-standard products and services.
- Evaluate customer systems for successful integration of company products.
- Prepare sales support materials, including proposals, contracts, and SLAs.
- Introduce, demonstrate, and promote new and existing products and services.
- Conduct market research and competitive analysis to inform strategy and tactics.
- Identify new product opportunities using existing technologies.
- Analyze and optimize market segment program effectiveness.
- Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
- Forecast customer needs to support budgeting and program development.
- Deliver product training to internal teams and customers.
- Minimum of 2 years of experience in Advanced Composites Manufacturing.
- Minimum of 2 years of experience with Closed Mold Manufacturing processes.
- Bachelor's Degree in Composites Engineering or a related field.
- Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.
- Proven ability to support or drive technical sales and customer engagement.
- Proficient in MS Office applications, particularly Word and Excel.
- Valid driver's license required.
- Experience with sales promotion techniques within the composites market.
- Familiarity with SAP or similar enterprise resource planning systems.
- Experience with Microsoft 365 and Outlook email platform.
- Demonstrated success in technical sales or customer-facing roles.
- Willing and able to travel both domestically and internationally up to 75% of the time to engage with customers, attend industry events, and support field operations.
The annual base salary range for this position is $115,000 - $140,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the base salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package.
Discover a Fulfilling Career:
At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.
We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.
Respect, Teamwork, and Communication are Woven into our Core Values:
Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.
Benefits :
Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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2
Technical Support Manager
55400 Minneapolis, Minnesota
QuVa Pharma
Posted 10 days ago
Job Viewed
Job Description
Our Technical Support Manager plays a vital role within our organization. Once you complete our training, your responsibilities will include leading the software support function, providing specialized assistance for products or services that require in-depth technical knowledge. It is a “player/coach” position that includes both people and technical leadership, and hands on work with customers and internal technologies. This position identifies, investigates, and resolves users’ problems with computer software. This person will diagnose and resolve technical problems related to the SaaS product, guiding customers through solutions and ensuring minimal disruption to their operations. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US.
This position is based in Minneapolis, MN. Local candidates only.
What the Technical Support Manager Does Each Day:
- Leading software support function, including managing support analysts
- Performing tier-1 (help desk) and tier-2 (analyst) support functions
- Coordinating with customer success, development, and software quality assurance to fix underlying issues and to enhance the supportability of the SaaS platform
- Identifying and resolving problems users experience with the SaaS platform, including login issues, data errors, feature malfunctions, and compatibility problems
- Responding to questions about the SaaS platform’s features, functionality, and best practices through various communication channels
- Listening to and analyzing customer feedback to identify recurring issues and propose product enhancements to the development team
- Establishing positive relationships with customers by providing excellent service and actively listening to their feedback
- Performing detailed root cause analysis on issues in the SaaS platform
- Identifying complex issues that require further investigation and escalating them to the development team when necessary
- Strong organizational skills
- Has a sense of urgency, accountability and resourcefulness (e.g., work in changing environment)
- Is a self-starter and independent learner
- Promotes active listening with team members; Contributes appropriately to conversations
- Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization
- Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform
- Is efficient in MS Office suite
- A bachelor's degree in a relevant field, such as Management Information Systems, Information Technology, or related field
- Minimum 6+ years’ relevant work experience
- Deep understanding of the SaaS product features and functionality
- Basic familiarity with Microsoft Azure and basic programming concepts
- Ability to troubleshoot technical issues and identify root causes
- 18+ years of age
- Able to successfully complete a drug and background check
- Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
- Experienced in software development processes
- Comprehensive health and wellness benefits including medical, dental and vision
- 401k retirement program with company match
- 22 paid days off plus 8 paid holidays per year
- National, industry-leading high growth company with future career advancement opportunities
- The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions
- Range: $98,891 - $130,000 Annually
- This role is also eligible for an annual incentive bonus, subject to program terms and guidelines
About Quva:
Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma’s multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva’s overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care.
Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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3
Technical Support Manager
78163 Bulverde, Texas
Futurex
Posted 16 days ago
Job Viewed
Job Description
Management Responsibilities:
- Leading a team of support engineers and recognizing inefficiency and driving process improvement to enhance the productivity
- Set vision and establish roadmap for new and existing support issues
- Provide technical and soft skill coaching to maintain a motivated and effective team.
- Monitoring and maintaining the team’s ability to meet or exceed the service level agreement (SLA)
- Written and verbal communication skills with the ability to describe complex information in a clear and concise manner
- Working with other departments to plan for the support of new offerings and services and improving support provided for existing ones.
- Developing and maintaining policies, procedures, and processes.
- Hiring, developing, and retaining talent.
- Reducing the instances of issues through process improvement and root cause analysis.
- Track and report on key results and initiatives being delivered by the team.
- Proven ability to operate in an entrepreneurial and dynamic, fast paced situation, successfully handle multiple priorities and possess a high level of discipline and professionalism
- An entrepreneurial spirit with the ability to drive innovation independently
- Time management and prioritizing skills with the ability to lead multiple projects simultaneously
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
- Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance.
- Responding to inquiries, escalations, and establishing partnerships with customers.
- Understand industry-specific APIs and protocols used when interfacing with external systems
- Contribute to knowledge base by creating and helping to manage documentation.
- Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems.
Technical Responsibilities
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
- Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance.
- Responding to inquiries, escalations, and establishing partnerships with customers.
- Understand industry-specific APIs and protocols used when interfacing with external systems
- Contribute to knowledge base by creating and helping to manage documentation.
- Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems.
Requirements
Required:
- Bachelor’s degree in cybersecurity, or a technical and/or business related major
- Broad information technology background
- Strong communication skills
- Strong problem-solving skills
- Motivated, entrepreneurial mindset, with eagerness to learn
- Flexibility to assist in several different departments of the company
- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Experience with multiple architectures and platforms
- Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
- Experience with technical support, sales, or quality assurance
Preferred:
- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Experience with multiple architectures and platforms
- Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
- Experience with technical support, sales, or quality assurance
Benefits
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Competitive compensation and opportunities for advancement
- Complimentary gym membership
- Retirement plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
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4
Technical Support Manager
78163 Bulverde, Texas
ZipRecruiter
Posted 16 days ago
Job Viewed
Job Description
Job DescriptionJob Description
Management Responsibilities:
- Leading a team of support engineers and recognizing inefficiency and driving process improvement to enhance the productivity
- Set vision and establish roadmap for new and existing support issues
- Provide technical and soft skill coaching to maintain a motivated and effective team.
- Monitoring and maintaining the team’s ability to meet or exceed the service level agreement (SLA)
- Written and verbal communication skills with the ability to describe complex information in a clear and concise manner
- Working with other departments to plan for the support of new offerings and services and improving support provided for existing ones.
- Developing and maintaining policies, procedures, and processes.
- Hiring, developing, and retaining talent.
- Reducing the instances of issues through process improvement and root cause analysis.
- Track and report on key results and initiatives being delivered by the team.
- Proven ability to operate in an entrepreneurial and dynamic, fast paced situation, successfully handle multiple priorities and possess a high level of discipline and professionalism
- An entrepreneurial spirit with the ability to drive innovation independently
- Time management and prioritizing skills with the ability to lead multiple projects simultaneously
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
- Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance.
- Responding to inquiries, escalations, and establishing partnerships with customers.
- Understand industry-specific APIs and protocols used when interfacing with external systems
- Contribute to knowledge base by creating and helping to manage documentation.
- Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems.
Technical Responsibilities
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
- Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance.
- Responding to inquiries, escalations, and establishing partnerships with customers.
- Understand industry-specific APIs and protocols used when interfacing with external systems
- Contribute to knowledge base by creating and helping to manage documentation.
- Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems.
Requirements
Required:
- Bachelor’s degree in cybersecurity, or a technical and/or business related major
- Broad information technology background
- Strong communication skills
- Strong problem-solving skills
- Motivated, entrepreneurial mindset, with eagerness to learn
- Flexibility to assist in several different departments of the company
- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Experience with multiple architectures and platforms
- Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
- Experience with technical support, sales, or quality assurance
:
- Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Experience with multiple architectures and platforms
- Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
- Experience with technical support, sales, or quality assurance
Benefits
- Health, dental, vision, life, and short/long-term insurance
- Paid vacation, holidays, and sick leave
- Competitive compensation and opportunities for advancement
- Complimentary gym membership
- Retirement plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
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5
Technical Support Manager
10261 New York, New York
Sigma Computing
Posted 16 days ago
Job Viewed
Job Description
About the role:
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
What you will be doing:
The base salary range for this position is $130k - $60k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
About us:
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface - no coding required.
Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its 200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth.
Come join us!
Benefits For Our Full-Time Employees:
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, and London.
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
What you will be doing:
- Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
- Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
- Hire, develop and train a strong team of Support Engineers on an ongoing basis.
- Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales and Marketing ensuring delivery of a great customer experience.
- Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR).
- Continuously refine processes to optimize efficiency, elevating customer support operations.
- Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement.
- Develop a reputation for excellence, high credibility and integrity with peers across the org.
- 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
- Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
- Comfortable with CDW environment/concepts.
- Proficient in SQL and data modeling concepts.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Are curious, love to learn and to dig into new technologies and can pick them up quickly.
- Excellent verbal and written communication skills.
- Managed a team supporting a SaaS product.
- Experience working with Snowflake, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
The base salary range for this position is $130k - $60k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
About us:
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface - no coding required.
Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its 200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth.
Come join us!
Benefits For Our Full-Time Employees:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, and London.
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6
Technical Support Manager
19020 Rosemont, Pennsylvania
Medihill
Posted 16 days ago
Job Viewed
Job Description
Job Description
The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.
Requirements
Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively. Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety. Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality. Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction. Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards. Manage complex or escalated customer interactions, providing expert-level support and ensuring issues are resolved promptly. Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement. Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support. Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management. Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.
Benefits
The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.
Requirements
Benefits
- 1 week vacation
- dental insurance
- major holidays
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7
Technical Support Manager
43224 Columbus, Ohio
Regent, L.P.
Posted 22 days ago
Job Viewed
Job Description
Technical Support Manager
MCO is a shared operational infrastructure of Regent's portfolio companies and an integral part of the firm's overall approach to value creation. Our core mission is to transform businesses for our stakeholders by developing and delivering transformed and sustainable performance within our portfolio. We work with improvement-oriented executives to assist in making strategic decisions, translate those decisions into actions and deliver the lasting success they need. Regent is a global private equity firm focused on acquiring distressed businesses and realizing their exponential growth through operational improvements and strategic capital deployment. Some of our portfolio brands include Club Monaco, La Senza, Sassoon, Drybar, Sunset Magazine, and more.
We're looking for a Technical Support Manager to play a pivotal role for our IT department. This individual will sit onsite at our Columbus, Ohio headquarters and oversee a support team of 7 individuals, focusing primarily on remote support for our portfolio companies. We are still in the early stages of building out our shared-services IT support function - so this would be a great opportunity for someone who thrives in a startup environment, enjoys establishing best practices and procedures, and gets excited about building something from the ground up. This individual will report to our Director of IT Operations and their responsibilities will include, but are not limited to:
• Delegate, prioritize, and resolve tickets in our JIRA ticketing system.
• Lead and mentor the IT support team (training, guidance, etc.) across various timezones, primarily EST to PST, but may expand to GMT from time to time.
• Analyze and identify opportunities for process improvements, workflow efficiencies.
• Remotely troubleshoot different technical issues submitted from field team such as POS registers, wireless workstations, printers, etc.
• Monitor, notify and track network outages across retail locations using different monitoring tools.
• Reaching out to field team by phone to troubleshoot and communicate issues and updates.
• Escalation point for Service Desk team after-hours and weekends
Requirements:
• Bachelor's Degree in Information Technology or a related field preferred. Retail support experience is a plus.
• 5-10 years of experience with IT support in a large, multi-location environment. Technologies skillsets desired include but not limited to are:
o Meraki or Palo Alto support experience
o MDM (Intune and/or JAMF)
o Dynamics 365 or other ERP systems
o Windows/Mac OSX/Office365/Azure
• JIRA Admin experience is a requirement, supporting buildout of projects and optimizing workflow.
• Technical troubleshooting skills, preferably strong phone/remote troubleshooting experience
• Experience leading and mentoring junior IT support analysts and guiding them through trouble tickets as needed.
• Ability to diagnose issues and provide solutions in a timely manner. This will include ways to optimize processes.
• Ability to effectively work independently or within a team. The ability to communicate both up and down the corporate hierarchy is desired.
• Excellent time management and organizational skills.
• Excellent client facing communication skills. This will consist of working internally with other divisions and vendors.
• Ability to support and modify employee work schedules to support 24x7 operations as the company continues to grow.
• Other duties as assigned.
MCO is a shared operational infrastructure of Regent's portfolio companies and an integral part of the firm's overall approach to value creation. Our core mission is to transform businesses for our stakeholders by developing and delivering transformed and sustainable performance within our portfolio. We work with improvement-oriented executives to assist in making strategic decisions, translate those decisions into actions and deliver the lasting success they need. Regent is a global private equity firm focused on acquiring distressed businesses and realizing their exponential growth through operational improvements and strategic capital deployment. Some of our portfolio brands include Club Monaco, La Senza, Sassoon, Drybar, Sunset Magazine, and more.
We're looking for a Technical Support Manager to play a pivotal role for our IT department. This individual will sit onsite at our Columbus, Ohio headquarters and oversee a support team of 7 individuals, focusing primarily on remote support for our portfolio companies. We are still in the early stages of building out our shared-services IT support function - so this would be a great opportunity for someone who thrives in a startup environment, enjoys establishing best practices and procedures, and gets excited about building something from the ground up. This individual will report to our Director of IT Operations and their responsibilities will include, but are not limited to:
• Delegate, prioritize, and resolve tickets in our JIRA ticketing system.
• Lead and mentor the IT support team (training, guidance, etc.) across various timezones, primarily EST to PST, but may expand to GMT from time to time.
• Analyze and identify opportunities for process improvements, workflow efficiencies.
• Remotely troubleshoot different technical issues submitted from field team such as POS registers, wireless workstations, printers, etc.
• Monitor, notify and track network outages across retail locations using different monitoring tools.
• Reaching out to field team by phone to troubleshoot and communicate issues and updates.
• Escalation point for Service Desk team after-hours and weekends
Requirements:
• Bachelor's Degree in Information Technology or a related field preferred. Retail support experience is a plus.
• 5-10 years of experience with IT support in a large, multi-location environment. Technologies skillsets desired include but not limited to are:
o Meraki or Palo Alto support experience
o MDM (Intune and/or JAMF)
o Dynamics 365 or other ERP systems
o Windows/Mac OSX/Office365/Azure
• JIRA Admin experience is a requirement, supporting buildout of projects and optimizing workflow.
• Technical troubleshooting skills, preferably strong phone/remote troubleshooting experience
• Experience leading and mentoring junior IT support analysts and guiding them through trouble tickets as needed.
• Ability to diagnose issues and provide solutions in a timely manner. This will include ways to optimize processes.
• Ability to effectively work independently or within a team. The ability to communicate both up and down the corporate hierarchy is desired.
• Excellent time management and organizational skills.
• Excellent client facing communication skills. This will consist of working internally with other divisions and vendors.
• Ability to support and modify employee work schedules to support 24x7 operations as the company continues to grow.
• Other duties as assigned.
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8
Technical Support Manager
78163 Bulverde, Texas
Futurex
Posted today
Job Viewed
Job Description
Management Responsibilities: Leading a team of support engineers and recognizing inefficiency and driving process improvement to enhance the productivity Set vision and establish roadmap for new and existing support issues Provide technical and soft skill coaching to maintain a motivated and effective team. Monitoring and maintaining the team’s ability to meet or exceed the service level agreement (SLA) Written and verbal communication skills with the ability to describe complex information in a clear and concise manner Working with other departments to plan for the support of new offerings and services and improving support provided for existing ones. Developing and maintaining policies, procedures, and processes. Hiring, developing, and retaining talent. Reducing the instances of issues through process improvement and root cause analysis. Track and report on key results and initiatives being delivered by the team. Proven ability to operate in an entrepreneurial and dynamic, fast paced situation, successfully handle multiple priorities and possess a high level of discipline and professionalism An entrepreneurial spirit with the ability to drive innovation independently Time management and prioritizing skills with the ability to lead multiple projects simultaneously Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions. Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance. Responding to inquiries, escalations, and establishing partnerships with customers. Understand industry-specific APIs and protocols used when interfacing with external systems Contribute to knowledge base by creating and helping to manage documentation. Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems. Technical Responsibilities Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions. Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance. Responding to inquiries, escalations, and establishing partnerships with customers. Understand industry-specific APIs and protocols used when interfacing with external systems Contribute to knowledge base by creating and helping to manage documentation. Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems. Required: Bachelor’s degree in cybersecurity, or a technical and/or business related major Broad information technology background Strong communication skills Strong problem-solving skills Motivated, entrepreneurial mindset, with eagerness to learn Flexibility to assist in several different departments of the company Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Preferred: Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Complimentary gym membership Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals #J-18808-Ljbffr
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9