6,693 Support Manager jobs in the United States

Position: Technical Support/Help Desk Manager

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing comprehensive services to professional athletes, teams, and organizations. Our mission is to support and enhance the careers of our clients through innovative and personalized strategies. We are dedicated to delivering exceptional results and building strong, long-lasting relationships with our clients.

Position Overview:

We are seeking a highly skilled and experienced Technical Support/Help Desk Manager to join our growing team. In this role, you will be responsible for managing and leading our technical support and help desk team, ensuring the smooth and efficient operation of our IT systems and providing exceptional customer service to our clients.

Key Responsibilities:

- Manage and lead a team of technical support and help desk professionals, providing guidance, training, and support to ensure the team's success

- Oversee the day-to-day operations of the technical support and help desk department, including monitoring performance, setting goals, and implementing strategies to improve efficiency and productivity

- Act as the primary point of contact for all technical support and help desk escalations, ensuring timely and effective resolution of issues

- Collaborate with other departments to identify and implement technology solutions that support the business's objectives

- Stay up-to-date with the latest industry trends and advancements in technology to continuously improve our systems and processes

- Manage relationships with external vendors and service providers to ensure the timely delivery of IT services and support

- Provide regular reports and updates to senior management on the performance of the technical support and help desk team and the overall status of our IT systems

Qualifications:

- Bachelor's degree in computer science, information technology, or a related field

- Minimum of 2 years of experience in a technical support or help desk role, with at least 2 years in a management or leadership position

- Proven experience managing and leading a team, with excellent communication, interpersonal, and leadership skills

- Ability to troubleshoot and resolve complex technical issues quickly and efficiently

- Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously

- Excellent customer service and problem-solving skills

- Knowledge of sports industry and experience working with athletes or sports organizations is a plus

If you are a highly motivated and skilled technical support professional with a passion for sports, we want to hear from you! Join our team at Evolution Sports Group and help us drive success for our clients through innovative and cutting-edge technology solutions.

Description
We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.
Responsibilities:
- Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.
- Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.
- Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.
- Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.
- Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.
- Collaborate with global teams to provide after-hours support for critical customer needs when required.
- Contribute to system optimization by identifying recurring issues and implementing long-term solutions.
- Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.
- Deliver technical expertise to support ongoing projects and initiatives as needed.
Requirements - A minimum of 5-7 years of experience in technical support, with 10 years preferred.
- Proficiency in managing and troubleshooting Windows and Linux systems.
- Hands-on experience with Microsoft SQL Server and Salesforce platforms.
- Familiarity with physical security systems and time and attendance systems is highly desirable.
- Strong problem-solving skills and the ability to manage multiple tickets simultaneously.
- Excellent communication skills to effectively interact with end users and internal teams.
- Availability to provide after-hours support for critical customer needs.
- Demonstrated ability to work in a global support environment and handle diverse technical challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Our client is seeking a results-oriented and customer-focused Technical Support Manager to lead their dedicated support team. This is a fully remote position, responsible for ensuring our customers receive prompt, effective, and high-quality technical assistance. You will manage the daily operations of the support desk, mentor and develop support staff, and implement strategies to improve customer satisfaction and operational efficiency. The ideal candidate will have a strong background in technical support, excellent leadership abilities, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Oversee the daily operations of the technical support team, ensuring timely and effective resolution of customer issues.
• Develop, implement, and refine support processes and procedures to enhance efficiency and customer satisfaction.
• Manage, train, coach, and mentor technical support representatives, fostering a high-performance culture.
• Monitor support queues and key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores.
• Act as a point of escalation for complex customer issues, providing advanced troubleshooting and problem-solving.
• Collaborate with other departments, including product development and quality assurance, to identify and address product issues and trends.
• Develop and maintain comprehensive support documentation, knowledge base articles, and training materials.
• Recruit and onboard new support staff, ensuring they are well-equipped to handle customer inquiries.
• Analyze support data to identify areas for improvement and implement proactive solutions.
• Ensure all customer interactions are handled with professionalism, empathy, and a focus on first-contact resolution.
• Manage and optimize the use of support tools and technologies, such as CRM and ticketing systems.
• Stay up-to-date with product updates and new releases to provide accurate technical guidance.
• Contribute to strategic planning for the support department, aligning goals with overall business objectives.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Champion a customer-centric approach throughout the support team.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role.
• Proven experience managing and developing a remote support team.
• Strong understanding of IT systems, software applications, and troubleshooting methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze data and implement process improvements.
• Proficiency in using help desk software, CRM systems, and other support tools.
• Ability to remain calm and effective under pressure, managing multiple priorities simultaneously.
• A customer-first mindset with a passion for problem-solving.
• Experience in creating and maintaining knowledge base content.

This is a fully remote opportunity, offering flexibility and the chance to make a significant impact from anywhere. We are committed to building a strong, supportive remote work environment.

Our client is seeking an experienced and dynamic Technical Support Manager to lead their customer service operations from **San Francisco, California, US**. This is a pivotal role focused on building and managing a world-class support team that provides exceptional technical assistance to our diverse customer base. You will be responsible for setting support strategies, optimizing support processes, and ensuring customer satisfaction through timely and effective issue resolution. The ideal candidate will have a proven track record in managing support teams, a deep understanding of IT support best practices, and a passion for delivering outstanding customer experiences.

Key responsibilities include:

• Leading, training, and mentoring a team of technical support specialists to achieve departmental goals and performance metrics.
• Developing and implementing support policies, procedures, and service level agreements (SLAs) to ensure efficient and high-quality customer service.
• Managing incoming support requests via multiple channels (phone, email, chat, ticketing system), ensuring prompt response and resolution times.
• Analyzing support data and trends to identify areas for improvement in products, services, and support processes.
• Collaborating with product development, engineering, and sales teams to escalate complex issues and provide customer feedback.
• Creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides for both internal teams and external customers.
• Overseeing the management of support ticketing systems and other relevant support tools.
• Ensuring a high level of customer satisfaction through proactive communication and effective problem-solving.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Staying up-to-date with product updates, new features, and industry best practices in technical support.

The ideal candidate will possess a Bachelor's degree in a relevant field and at least 7 years of experience in technical support, with a minimum of 3 years in a management or supervisory role. Demonstrated experience in managing remote or hybrid support teams is highly desirable. Strong technical aptitude, excellent communication skills, and a customer-centric approach are essential. Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. This is a fully remote position, offering flexibility and the opportunity to work from anywhere in the US.

Our client, a rapidly growing technology company, is looking for a dedicated and experienced Senior Customer Support Manager to lead their Technical Support team in San Antonio, Texas, US . This role is essential for ensuring exceptional customer service and resolving complex technical issues efficiently. The ideal candidate will have a strong background in technical support management, excellent leadership skills, and a deep understanding of customer service best practices. You will be responsible for managing a team of support specialists, optimizing support processes, and enhancing the overall customer experience.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists, fostering a high-performance culture.
• Develop and implement strategies to improve customer satisfaction, first-call resolution rates, and response times.
• Oversee the day-to-day operations of the technical support department, ensuring adherence to service level agreements (SLAs).
• Identify trends in customer issues and collaborate with product development and engineering teams to implement solutions and prevent recurrence.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Manage escalated customer issues, providing timely and effective resolutions.
• Analyze support metrics and key performance indicators (KPIs) to identify areas for improvement and report on team performance.
• Implement and refine support processes and workflows to enhance efficiency and customer experience.
• Train and onboard new support team members, ensuring they have the necessary technical skills and product knowledge.
• Contribute to product feedback by gathering insights from customer interactions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5-7 years of experience in customer support or technical support roles, with at least 2-3 years in a management or supervisory capacity.
• Proven experience managing technical support teams and driving performance improvements.
• Strong understanding of customer support best practices and methodologies.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in the technology sector is highly desirable.
• A passion for customer advocacy and delivering outstanding service.

This is an excellent opportunity for a customer-focused leader to make a significant impact on customer satisfaction and loyalty at a growing tech company. Our client offers a collaborative work environment and opportunities for career advancement.

**Job Description:**
The **International Technical Support Manager** is responsible for facilitating the relationship between Miller Electric and our global partners for service and technical assistance. A large portion of this position is the creation and presentation of international service training content - both digitally and in person. They work closely alongside our ITW Global Offices' service teams, Miller's internal service teams, our Technical Publication group, and our Export Sales team to ensure customer satisfaction with warranty work or technical assistance. A typical working day is spent in an office atmosphere, but this position does spend time in lab and training settings as needed. The position will have international travel up to 10% as required.
**Duties & Functions:**
· Support the business relationships of ITW Welding and their customers through technical guidance, communication as a representative of Miller, and direction toward resolution of significant service events
· Coordinate the international warranty claim process by educating and assisting the ITW Welding service network
· Direct resolution of issues with international warranty claims and part shipments
· Advocate for the common and unique needs of the international ITW Welding regional offices in Miller service teams meetings
· Facilitate international access to Miller resources (customer portal / Warranty Connect, technical publications, online/virtual content, Miller division service teams)
· Maintain technical familiarity with existing and new exported products.
· Participate in new product service reviews
· Coordinate and conduct Appleton introductions and service training (onboarding) for new international ITW Welding service personnel
· Produce, provide, and present service training materials on existing and new exported products
· Travel as needed to present service training or assist with product evaluation/fault resolution at customer locations
**Qualifications**
**Education & Experience:**
· Bachelor's degree preferred.
· Strong technical aptitude
· Prior experience with servicing welding equipment is preferred
· A quick learner with a "Can-Do" attitude and strong prioritization skills
· Exceptional customer service skills
· Strong computer skills (Excel, Word, PowerPoint)
· Ability to learn new software
· Valid Passport
**Skills:**
· Microsoft Office skills required
· Work in a fast-paced environment
· Work with minimal guidance or direction
· Detail oriented and organized
· Identify and implement process improvement opportunities
· Effectively manage change
· Work in multi-cultural corporate business setting
· Excellent interpersonal skills and communications
· Excellent verbal and written communication skills, judgment, creativity, flexibility, and excellent motivation
· Strong analytical and problem-solving skills
**Why ITW Welding?**
At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!
Here are some benefits we offer to help you build the future you want:
+ **Generous Retirement Benefits** - 401(k) match PLUS an additional retirement contribution to help you plan for the future.
+ **Paid Time Off** - 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
+ **Company-Paid Insurance** - Life, AD&D, Short-Term &Long-Term Disability insurance to give you peace of mind.
+ **Family-Friendly Benefits** - 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
+ **Education Assistance** - tuition reimbursement, because we believe in investing in your personal and professional development.
Company Description:
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue®," is inspired by the blue color of Miller equipment. The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
Additional Information:
ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
**Compensation Information:**
Pay Range: $83,250-$105,450
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Customer Support Manager
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**

**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Sales / marketing - Sales
**Job title**
Customer Support Manager
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
- Develop strong relationships with SafranHE USA customers in which the following can be accomplished:
- Promote and sell Safran HE products and services
- Develop customer loyalty
- Ensure customer satisfaction
- Provide accurate and timely reporting on SafranHE support, market indices and sales activities
- Acts as lead liaison for the customers, coordinating with internal SafranHE teams and other Safran teams to support customers as well as contract requirements (when applicable)
- Responsible to lead the SafranHE team's effort to meet customer expectations through development and leadership of action plans.
- Provide follow-up to customer questions and concerns, preferably anticipate them and manage the fulfillment of SafranHE/Customer respective and agreed commitments.
- Negotiate, manage, record and track commercial gestures and discount with the customer in accordance with SafranHE requirements
- Maintain and Report Customer Metrics (KPI's) as well as sales and account management
- Record all meaningful customer interactions and associated action items in SafranHE's FLY customer resource management tool.
- Ensure that the assigned customers in the CSM territory are denoted correctly in FLY and that the data is reviewed quarterly for correctness based on customer activity, fleet changes and personnel changes.
- Promote and sell SafranHE products and services to new, existing and potential SafranHE customers utilizing the Sales Support Kit and other SafranHE programs available. Track potential sales opportunities and report monthly on progress.
- Ensure all bill backs for the customers in the assigned territory are handled quickly and efficiently.
- Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned.
- Represent SafranHE in customer program reviews, key industry related conferences and interface meetings.
- Review solicitations, request for quotes, warranty and provisioning request and assure responses consistent with existing contract by supporting SafranHE team.
- Develop commercial proposals as requested by customer with support of corporate teams.
- Monitors and reviews production and MRO schedules to ensure contractual delivery schedules are met.
- Identify opportunities to develop new business with existing and potential Customers.
- Customer Service Managers will be required to report on their assigned territory on a quarterly basis. At a minimum, the CSM will demonstrate ample customer interaction based on site visits, email and telephone conversations. The subject of these interactions is to be reflected in FLY reports, sales activity reports and financial data regarding the customer's activity with SafranHE. A large part of the CSM's yearly performance will be based on the deliverables presented quarterly.
- Works with managers, Customer Service Representatives, Field Service Representatives and Service engineering to ensure customer s
**Candidate skills & requirements**
- Minimum five years' experience directly related to customer support preferably in aerospace products and services.
- Strong leadership and initiative.
- Culture of change and continuous improvement.
- Capacity to negotiate in a very sensitive environment with multiple decision makers.
- Strategic vision on how to impact relationship and customer satisfaction.
- Ability to develop meaningful scorecards / KPIs to ensure that performance (financial, support .) as well as customer satisfaction are well measured and driven to expectation.
- Capacity to develop action plans to meet KPIs target.
- Ability to anticipate and react to potential issues in a timely manner and develop needed action plans through the complete Safran community.
- Advanced Professional - Knowledge of professional practices, sources of information, and rules and regulations can be applied immediately.
- Experience in contract negotiation and contract management would be appreciated.
- Advanced - Microsoft Office: Outlook, Word, Excel, PowerPoint
**Annual salary**
To be confirmed
**Job location**
**Job location**
North America, United States, Texas
**City (-ies)**
Grand Prairie
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 5 years
**ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency**
No

Description We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.
Responsibilities:
- Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.
- Train new team members on our customer service policies and best practices.
- Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.
- Regularly review customer interactions for quality assurance and identify areas for improvement.
- Keep the team updated on changes to company products and services.
- Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.
- Identify and recommend improvements to our customer service procedures to senior management.
- Support both internal and external customers as needed.
- Ensure all customer inquiries and issues are resolved promptly and professionally.
- Monitor team performance and conduct regular quality control to minimize errors.
Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service. Requirements
- Proven experience in a Customer Support Manager role for a minimum of 3 years
- Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
- Proficiency in Microsoft Excel
- Experience with Oracle and QuickBooks
- Familiarity with SAP and Salesforce Configuration
- Exceptional customer service skills
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to handle difficult situations with customers
- Strong organizational skills and attention to detail
- Proficiency in English language, both written and spoken
- Ability to work independently and as part of a team
- Bachelor's degree or equivalent in a relevant field is preferred.
For more information on this Customer Support Manager role and other full-time accounting and finance opportunities, please contact us at and reference JO# .
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Our client is looking for a seasoned and empathetic Customer Support Manager to lead their dedicated support team. This on-site role is pivotal in ensuring exceptional customer service and maintaining high levels of customer satisfaction. You will be responsible for managing daily support operations, coaching and developing a team of customer service representatives, implementing efficient support processes, and analyzing customer feedback to identify areas for improvement. The ideal candidate possesses a strong background in customer service management, with a proven ability to motivate teams, resolve complex customer issues, and drive operational excellence. Key responsibilities include overseeing ticket management systems, ensuring timely and accurate responses to customer inquiries, developing training materials, setting performance metrics, and reporting on key support KPIs to senior management. A Bachelor's degree in Business Administration, Communications, or a related field, along with a minimum of 5 years of experience in customer service management, is required. Excellent communication, interpersonal, and problem-solving skills are essential. Experience with CRM software and helpdesk ticketing systems is a must. The ability to lead by example, foster a positive team environment, and advocate for the customer is crucial. This role offers a significant opportunity to impact customer loyalty and the overall success of the business. You will work closely with other departments to ensure a seamless customer experience. We seek a dedicated and passionate individual who is committed to delivering outstanding service and fostering a customer-centric culture within our client's organization in Columbus, Ohio, US .