832 Service Representative jobs in Pleasanton

ESSENTIAL FUNCTIONS:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people-as well as awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The hourly range for this position is **$20 to $30.**
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

**Location:** 718 El Camino Real, San Carlos, CA 94070
Located in the heart of San Carlos, CA, VCA San Carlos Animal Hospital has proudly served the San Francisco Peninsula for over 40 years. Now operating from our new state-of-the-art facility, we provide advanced veterinary care using the latest technology to ensure pets receive the highest quality treatment.
We're proud to be part of San Carlos' rich history-from its railroad origins to its growth as a hub of innovation and compassion. Our dedicated team is committed to delivering exceptional care, fostering collaboration, and advancing
veterinary medicine.
At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities
enrich our collective mission. Whether administering compassionate care or pioneering new advancements in
veterinary medicine, our diverse team stands at the forefront of excellence.
Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's
embark on a journey where every pet receives the utmost care and attention they deserve.
**Why We Need You**
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
**Essential Functions**
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
**Qualifications**
- At least one year of proven past experience helping customers.
- High School Diploma/GED or equivalent.
- Excellent listening and communication skills.
- Compassion for pets and people-as well as awareness and understanding of others' reactions.
- Proven decision-making skills to choose the most appropriate course of action.
- The ability to integrate new information into problem-solving.
- Proficiency in Microsoft Office.
- Willingness to work non-traditional hours, including nights, weekends and holidays.
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
**Benefits**
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Pay 21-23/hr depending on experience
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

VCA Veterinary Specialists of the Valley ( is seeking a Client Service Representative to complement our talented team in **Woodland Hills, California.** We have full-time or part-time positions available, 8hr shifts, day, evening and/or overnight with the flexibility to work at least one weekend shift.
Do you want to be part of a newly remodeled beautiful hospital that delivers an atmosphere of well-being to their associates as much as to their clients and patients? Do you enjoy every opportunity to exceed a client's expectations? We are looking for a personable and highly professional "service extraordinaire" who enjoys delivering excellent customer service with a unified, supportive like-minded team and dedicated hospital leadership.
The hourly range for this position is $18-$23, with a shift differential for overnight shifts. Compensation is negotiable based on education, experience, and other relevant credentials.
**_If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs_**
Why We Need You
As the face of **VCA Veterinary Specialists of the Valley** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.
**Why choose VCA?**
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive and comprehensive benefits package, including:
_Health & Wellness_
+ Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
+ 401k retirement savings plan with company match
+ Health/dental/vision insurance, which includes infertility benefits, gender affirmation services
+ Paid parental, vacation and sick leave
_Professional Development_
+ Continuing Education Allowance for Credentialed Technicians
+ WOOF University - offering abundant CE for Doctors and Staff
_Additional Benefits_
+ Up to 100% Pet Care Discount for your own pets
+ Wide range of discount programs from pet food, cell phone services and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Opening Statement
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
+ Live and exemplify the Five Principles of Mars, Inc. within self and team.
+ Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
+ Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
+ Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
+ Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
+ Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
+ Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
+ Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
+ Conduct administrative functions as necessary.
+ Other job duties as assigned.
THE FIVE PRINCIPLES
+ Quality - The consumer is our boss, quality is our work and value for money is our goal.
+ Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
+ Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
+ Efficiency - We use resources to the full, waste nothing and do only what we can do best.
+ Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIESLeadership- Customer Focus- Peer Relationships- Integrity & Trust- Action Oriented- Listening
Functional- Preventative care and OWPs- Communication Skills- Client Service Skills- Priority Setting- Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
+ Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
+ Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
+ Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
+ Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
+ Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
+ Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
+ Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
+ Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILL DO)
+ Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
+ Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
+ Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
+ Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
+ Independence - Able and willing to perform tasks and duties without supervision.
+ Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
+ Ability to work at a computer for long periods of time.
+ Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
+ Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
+ Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
+ The noise level in the work environment is moderately high.
+ Requires sufficient ambulatory skills in order to perform duties while at hospital.
+ Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
+ Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
+ High School Diploma or equivalent preferred.
+ Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
+ One year related experience required with customer service preferred.
+ Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Pay Range: $16.93 - $21.63 Hourly
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:?
+ Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
+ Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
+ Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
+ Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
+ Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
+ Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
+ Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
+ Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
+ Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
+ Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
+ Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
+ Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
+ Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
+ Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
+ Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
+ Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
+ Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
+ Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
+ Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
+ Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*)?

SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
+ Live and exemplify the Five Principles of Mars, Inc. within self and team.
+ Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
+ Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
+ Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
+ Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
+ Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
+ Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
+ Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
+ Conduct administrative functions as necessary.
+ Other job duties as assigned.
THE FIVE PRINCIPLES
+ Quality - The consumer is our boss, quality is our work and value for money is our goal.
+ Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
+ Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
+ Efficiency - We use resources to the full, waste nothing and do only what we can do best.
+ Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIESLeadership- Customer Focus- Peer Relationships- Integrity & Trust- Action Oriented- Listening
Functional- Preventative care and OWPs- Communication Skills- Client Service Skills- Priority Setting- Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
+ Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
+ Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
+ Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
+ Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
+ Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
+ Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
+ Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
+ Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILL DO)
+ Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
+ Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
+ Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
+ Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
+ Independence - Able and willing to perform tasks and duties without supervision.
+ Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
+ Ability to work at a computer for long periods of time.
+ Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
+ Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
+ Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
+ The noise level in the work environment is moderately high.
+ Requires sufficient ambulatory skills in order to perform duties while at hospital.
+ Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
+ Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
+ High School Diploma or equivalent preferred.
+ Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
+ One year related experience required with customer service preferred.
+ Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Pay Range: $16.93 - $21.63 Hourly
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:?
+ Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
+ Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
+ Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
+ Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
+ Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
+ Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
+ Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
+ Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
+ Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
+ Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
+ Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
+ Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
+ Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
+ Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
+ Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
+ Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
+ Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
+ Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
+ Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
+ Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*)?

To apply via text, text 9079 to

Position Summary : The Service Coordinator (Client Service Representative) will conduct in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Pay range: $27.00/HR - $32.00/HR

Hours: Full-Time Monday through Friday 8:00 am to 5 pm. Some field visits are after hours and on weekends.

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Monitor client's condition and performance of duties by Home Care Aides
• Maintain all company and State specific program rules, regulations and standards
• Conduct home visits to new clients to welcome and review the Welcome Packet
• Observe and evaluate Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepare and complete accurate home visit and home safety evaluation reports as needed
• Maintain schedule to assure timely completion of all assigned home visits
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Compliance with all Medicare, Medicaid, and HIPAA regulations and requirements
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Abides by all regulations, policies, procedures, and standards.
• Performs other duties as assigned.

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• Preferred additional education such as a diploma from an accredited vocational school or college.
• Must have 2 years of recent experience working in a healthcare environment, preferably home care.
• Understanding of basic medical terminology
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to MS Office, MS Excel and Scheduling program
• Must be willing to travel (road warrior)
• Must have reliable transportation, valid driver license, and state required insurance

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Location: 718 El Camino Real, San Carlos, CA 94070

Located in the heart of San Carlos, CA, VCA San Carlos Animal Hospital has proudly served the San Francisco Peninsula for over 40 years. Now operating from our new state-of-the-art facility, we provide advanced veterinary care using the latest technology to ensure pets receive the highest quality treatment.

We're proud to be part of San Carlos' rich history-from its railroad origins to its growth as a hub of innovation and compassion. Our dedicated team is committed to delivering exceptional care, fostering collaboration, and advancing

veterinary medicine.

At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities
enrich our collective mission. Whether administering compassionate care or pioneering new advancements in
veterinary medicine, our diverse team stands at the forefront of excellence.
Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's
embark on a journey where every pet receives the utmost care and attention they deserve.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

•Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

•Scheduling and confirming appointments.

•Placing outbound calls for follow-ups and reaching out to prospective clients.

•Presenting and explaining fees, including processing payments.

•Recommending, selecting, and obtaining products and services, including prescriptions.

•Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

•Managing medical records, charts, reports and correspondence.

•Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Essential Functions

•Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

•Scheduling and confirming appointments.

•Placing outbound calls for follow-ups and reaching out to prospective clients.

•Presenting and explaining fees, including processing payments.

•Recommending, selecting, and obtaining products and services, including prescriptions.

•Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

•Managing medical records, charts, reports and correspondence.

Qualifications

•At least one year of proven past experience helping customers.

•High School Diploma/GED or equivalent.

•Excellent listening and communication skills.

•Compassion for pets and people-as well as awareness and understanding of others' reactions.

•Proven decision-making skills to choose the most appropriate course of action.

•The ability to integrate new information into problem-solving.

•Proficiency in Microsoft Office.

•Willingness to work non-traditional hours, including nights, weekends and holidays.

•The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay 21-23/hr depending on experience

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.