862 Service Sector jobs in Streamwood

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.

Position Summary

It's an exciting time to be a part of SunSource, we are a growing company seeking a highly talented and passionate Service Desk Analyst to assist with managing incidents, service requests and communication for our associates. This position will support our associates to improve our user experience and optimize user productivity. A successful candidate must be customer focused, be a strong problem solver and an effective communicator in a fast-paced environment.

Responsibilities & Qualifications

Key Responsibilities

• Diagnose and resolve incidents for diverse environment of hardware, software, and applications platforms Creating incidents and service requests on behalf of customers.

• Execute provisioning activities associated with onboarding and off boarding employees.

• Administration of active directory, 0365 environment, CRM applications and ERP platforms.

• Contribute to the development of knowledge base information to improve self-service portal.

• Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone.

• Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents.

• Triage incidents accordingly and bringing them to a resolution in accordance with established enterprise service desk SLA's.

• Participate in complex, specialized technical investigations to determine system and design standards and performance parameters for new products, platforms and associated network technologies, software, and systems.

• Administration of all computer hardware and software procurement.

Key Competencies

Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals and timetables to achieve maximum productivity. Self-starter with excellent organization, administrative, interpersonal skills and project management

Collaborative Leadership: Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that results.

Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind.

Customer Focus: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. ("Customers" can be co-workers, peers or management as well as external consumers of a service such as students, parents, or community members.)

Communication: Creates an atmosphere in which timely and high quality information flows smoothly both up and down the organization, inside the organization; encourages open expression of ideas and opinions. Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents

General Education and Experience

• Associates Degree or higher in computer science, information systems, or related field, or equivalent work experience

• 3 to 5 years of Hands-on experience in Helpdesk supporting Active Directory, O365 environment, Equipment, printers/other peripherals and different Software set ups.

• Experience working in highly diverse product environments

• Experience participating on IT project teams and post project support.

• Experience supporting and administering Microsoft stack of products, CRM and ERP environments

• Preferably experience in Distribution and/or Manufacturing

• Preferably experience with ITIL Service Desk best practices

• In-depth and current knowledge of computer and mobility hardware and software

• ERP Administrator/Operator experience a plus

• Demonstrate ability to learn new application platforms

• Ability to Multitask and work well under pressure in a team environment.

• Advanced collaboration, communication, and interpersonal skills

• Excellent analytical and problem-solving skills

• After hours availability and travel may be required

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Qualifications/Requirements:

• College degree in Computer Science preferred or equivalent work experience.
• Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
• Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.
• Must have excellent knowledge of Microsoft Office applications and be able to support them.
• Must have excellent customer service skills.
• Must be self-directed and have the ability to problem solve.
• Must have ability to be disciplined and self sufficient
• Ability to lift up to 25 lbs.
• Must have valid driver's license.
• Preferred to have Managed Service Provider experience

IDR is seeking a Help Desk Analyst to join one of our top clients for an Onsite Position ! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview & Responsibilities for the Help Desk Analyst:
One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills!

Required Skills:

• 1+ years' experience working in an IT Service Desk/Support role
• 1+ years' experience configuring and troubleshooting Windows & Mac laptops
• 1+ years' experience with Intune for Endpoint Management
• Knowledge of remote support
• Hands on experience building laptops and re-imaging laptops
• Experience troubleshooting with Mac users & end users over the phone
• Basic Knowledge of Active Directory & Microsoft Teams

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.

Position Summary

It's an exciting time to be a part of SunSource, we are a growing company seeking a highly talented and passionate Service Desk Analyst to assist with managing incidents, service requests and communication for our associates. This position will support our associates to improve our user experience and optimize user productivity. A successful candidate must be customer focused, be a strong problem solver and an effective communicator in a fast-paced environment.

Responsibilities & Qualifications

Key Responsibilities

•Diagnose and resolve incidents for diverse environment of hardware, software, and applications platforms Creating incidents and service requests on behalf of customers.

•Execute provisioning activities associated with onboarding and off boarding employees.

•Administration of active directory, 0365 environment, CRM applications and ERP platforms.

•Contribute to the development of knowledge base information to improve self-service portal.

•Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone.

•Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents.

•Triage incidents accordingly and bringing them to a resolution in accordance with established enterprise service desk SLA's.

•Participate in complex, specialized technical investigations to determine system and design standards and performance parameters for new products, platforms and associated network technologies, software, and systems.

•Administration of all computer hardware and software procurement.

Key Competencies

Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals and timetables to achieve maximum productivity. Self-starter with excellent organization, administrative, interpersonal skills and project management

Collaborative Leadership: Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that results.

Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind.

Customer Focus: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. ("Customers" can be co-workers, peers or management as well as external consumers of a service such as students, parents, or community members.)

Communication: Creates an atmosphere in which timely and high quality information flows smoothly both up and down the organization, inside the organization; encourages open expression of ideas and opinions. Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents

General Education and Experience

•Associates Degree or higher in computer science, information systems, or related field, or equivalent work experience

•3 to 5 years of Hands-on experience in Helpdesk supporting Active Directory, O365 environment, Equipment, printers/other peripherals and different Software set ups.

•Experience working in highly diverse product environments

•Experience participating on IT project teams and post project support.

•Experience supporting and administering Microsoft stack of products, CRM and ERP environments

•Preferably experience in Distribution and/or Manufacturing

•Preferably experience with ITIL Service Desk best practices

•In-depth and current knowledge of computer and mobility hardware and software

•ERP Administrator/Operator experience a plus

•Demonstrate ability to learn new application platforms

•Ability to Multitask and work well under pressure in a team environment.

•Advanced collaboration, communication, and interpersonal skills

•Excellent analytical and problem-solving skills

•After hours availability and travel may be required

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

Sentinel is seeking a Tier 2 Help Desk professional to support one of our partners in Northbrook. You will be primarily responsible for fielding help desk tickets and lending support to their ongoing laptop refresh project. The ideal candidate will be personable with great customer service skills and attention to detail. This is a 3 month contract position located onsite in Northbrook, IL.

• Experience working a busy Help Desk handling Tier 1 and Tier 2 tickets
• Candidate should be familiar with Windows 11 devices
• Ability to reimage devices
• Possess exceptional customer service skills and attention to detail.
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range: 

$25.00/hr-$30.00/hr

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

MOTIVATED….make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:    

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact

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