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Customer Service And Helpdesk - Customer Service

Premium Job
94101 San Francisco $20 - $35 per hour K12 Business Consulting Inc

Posted 2 days ago

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Job Description

Part Time Permanent
Job Summary:

We are seeking a friendly, solution-oriented Customer Service Representative to join our Helpdesk Support team. In this role, you will serve as the first point of contact for customers seeking assistance with products, services, or technical issues. Your ability to listen, troubleshoot, and resolve inquiries effectively is key to ensuring customer satisfaction and loyalty.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or ticketing system
  • Provide accurate, timely solutions to technical or service-related issues
  • Escalate unresolved issues to appropriate internal teams when necessary
  • Maintain detailed records of customer interactions in the CRM system
  • Guide users through basic troubleshooting steps
  • Follow up with customers to ensure issues are fully resolved
  • Uphold high service standards and represent the company positively
  • Stay updated on product knowledge and company procedures
Requirements:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)
  • 1+ year of customer service or helpdesk experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Familiarity with helpdesk software (e.g., Zendesk, Freshdesk, ServiceNow)
  • Ability to remain calm under pressure and handle multiple inquiries at once
  • Comfortable working independently and as part of a team
Preferred Qualifications:
  • Experience in a technical support or IT helpdesk role
  • Knowledge of basic networking, software, or hardware troubleshooting
  • Bilingual or multilingual skills are a plus

Company Details

K-12 Business Consulting, Inc. is a trusted leader in providing expert financial and operational consulting services to public school districts. Specializing in the unique needs of K-12 education, we offer tailored solutions in five key areas: long-range financial forecasting, strategic business planning, interim treasurer and business manager placements, superintendent and treasurer search services, and district operations and efficiency reviews. Founded by experienced education professionals, our team brings deep insight into school finance and district management. We help school boards, superintendents, and treasurers make informed decisions that promote fiscal responsibility, compliance, and long-term sustainability. Our proven forecasting models and strategic guidance are designed to support transparent budgeting, levy planning, and stakeholder engagement. With a commitment to integrity, innovation, and service, K-12 Business Consulting empowers school districts across Ohio and beyond to operate more effectively and deliver better outcomes for students and communities.
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Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Service Sectors Jobs View All Jobs in San Lorenzo
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