60,449 Service Writer jobs in the United States

**Position Summary:**
A Penske Customer Service Coordinator at our Pasco branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
**Major Responsibilities:**
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
**Qualifications:**
- 2 years of customer service experience required
- At least 1 year of hands on mechanical experience required
- 2 years of supervisory experience preferred
- At least 2 years of service department administration preferred
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
- ASE certification preferred
- Prior experience with service scheduling programs and diagnostic programs preferred
- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
**Physical Requirements:** The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
- The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
- The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
- The associate must be able to safely work in all weather conditions.
- Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
- The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
**Schedule:** Monday - Friday 7:00am- 3:30pm
**Salary:** $28.50.
**Benefits:** Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit is an Equal Opportunity Employer.
**About Penske Truck Leasing/Transportation Solutions**
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Common
Address: 1522 E Hillsboro St
Primary Location: US-WA-Pasco
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2507958

Job Type

Full-time

Description

As a Commercial Truck Dealer Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will serve as the liaison between customers and the service team, ensuring exceptional customer service, accurate documentation, and efficient communication. This position requires excellent organizational skills, strong attention to detail, and exceptional communication abilities.

Key Responsibilities:

1. Customer Interaction:

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their service needs.
• Provide updates to customers regarding the status of their vehicles and any recommended services.

2. Service Documentation:

• Create detailed service orders and accurately document all relevant information.
• Input customer and vehicle information into the dealership's database system.
• Ensure all documentation complies with dealership and manufacturer guidelines.

3. Scheduling and Coordination:

• Schedule service appointments based on customer preferences and service availability.
• Coordinate with the service team to ensure timely completion of repairs and maintenance.
• Prioritize work orders based on urgency and customer needs.

4. Technical Knowledge:

• Develop a basic understanding of commercial truck systems and components.
• Communicate effectively with technicians to relay customer concerns and service requirements.
• Assist customers in understanding recommended services and repairs.

5. Customer Satisfaction:

• Address customer inquiries and concerns promptly and professionally.
• Follow up with customers to ensure satisfaction with completed services.
• Strive to exceed customer expectations through exceptional service delivery.

6. Sales Support:

• Identify opportunities to upsell additional services or products to customers.
• Communicate service promotions and offerings to customers.

Requirements

• High school diploma or equivalent; additional education or training in automotive technology is a plus.
• Previous experience in a customer service or automotive service role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in computer systems and database management.
• Ability to work efficiently in a fast paced environment and handle multiple tasks simultaneously.
• Flexibility to work weekends, nights or evenings as needed.