1290 Service jobs in North Miami

Location: This position can be located at any Seacoast Bank location within the state of Florida.

The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.
• Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.
• Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.
• Escalates issues for resolution to avoid reoccurrence or closes problem.
• Examines work queues for problems in jeopardy of missing service agreements and objectives.
• Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.
• Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
• Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.
• Develops ITIL process training material, process documentation, procedures and work instructions.
• Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.
• Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.
• Educates and advocates internal partners to use and leverage Service Management processes.

EDUCATION and/or EXPERIENCE:

• 8+ years of relevant ITIL service management experience
• 10+ years of experience within a technology environment is required
• A bachelor's degree or equivalent experience.
• ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred.
• Knowledge in ISO2000:2018 Service Management System requirements
• Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.
• Knowledge in Lean Six Sigma Methodology

#LI-PF1

Job DescriptionJob Description Location: This position can be located at any Seacoast Bank location within the state of Florida. The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management. Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives. Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues. Escalates issues for resolution to avoid reoccurrence or closes problem. Examines work queues for problems in jeopardy of missing service agreements and objectives. Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions. Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings. Develops ITIL process training material, process documentation, procedures and work instructions. Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics. Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement. Educates and advocates internal partners to use and leverage Service Management processes. EDUCATION and/or EXPERIENCE: 8+ years of relevant ITIL service management experience 10+ years of experience within a technology environment is required A bachelor’s degree or equivalent experience. ITIL v3 or v4 certification, minimum foundation level; advanced certification . Knowledge in ISO2000:2018 Service Management System requirements Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting. Knowledge in Lean Six Sigma Methodology #LI-PF1 #J-18808-Ljbffr

Join to apply for the IT Service Management Program Manager role at Seacoast Bank 21 hours ago Be among the first 25 applicants Join to apply for the IT Service Management Program Manager role at Seacoast Bank Direct message the job poster from Seacoast Bank Location: This position can be located at any Seacoast Bank location within the state of Florida. The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management. Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives. Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues. Escalates issues for resolution to avoid reoccurrence or closes problem. Examines work queues for problems in jeopardy of missing service agreements and objectives. Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions. Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings. Develops ITIL process training material, process documentation, procedures and work instructions. Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics. Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement. Educates and advocates internal partners to use and leverage Service Management processes. EDUCATION and/or EXPERIENCE: 8+ years of relevant ITIL service management experience 10+ years of experience within a technology environment is required A bachelor’s degree or equivalent experience. ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred. Knowledge in ISO2000:2018 Service Management System requirements Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting. Knowledge in Lean Six Sigma Methodology Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Banking Referrals increase your chances of interviewing at Seacoast Bank by 2x Get notified about new Information Technology Service Management Manager jobs in Fort Lauderdale, FL . PEPI Manager - IT M&A (Open to all US locations) Miami, FL $125,000.00-$90,000.00 2 weeks ago Manager – GFS Oracle GL and FA Functional Lead Miami-Fort Lauderdale Area $8 ,000.00- 143,700.00 5 days ago Miami, FL 137,700.00- 229,500.00 1 week ago Delray Beach, FL 33.67- 46.31 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Team:

The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.

About The Role:

This is an afternoon shift role: 1:00 PM est - 10:00 PM est

The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.

Responsibilities:

• Acknowledge incoming incidents via PagerDuty and spin-up a bridge

• Gather the initial information and document them in ServiceNow

• Adopt/Learn the internal automation tools for incident logging and tracking

• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms

• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.

• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident

• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)

• Learn the new product features for effective management of incident bridges

• Complete all organizational trainings timely

• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution

• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness

Basic Qualifications

• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment

• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base

• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment

• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)

• 2+ years of working in on-call support rotation model and PagerDuty experience

• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point

• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices

Preferred Qualifications:

• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha

• Experience working in an Agile technical environment

• Experience working in a Cloud environment

• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions

• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment

• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Pay found in job post Retrieved from the description. Base pay range $62,300.00/yr - $2,000.00/yr Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About The Team The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings. About The Role This is an afternoon shift role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives. Responsibilities Acknowledge incoming incidents via PagerDuty and spin-up a bridge Gather the initial information and document them in ServiceNow Adopt/Learn the internal automation tools for incident logging and tracking Learn various internal product & engineering team structures to effectively lead the bridges/war rooms Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents. Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc) Learn the new product features for effective management of incident bridges Complete all organizational trainings timely Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Basic Qualifications 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS) 2+ years of working in on-call support rotation model and PagerDuty experience 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Preferred Qualifications Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email The pay range for this position is $62,300 to $82,000, howe er, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at UKG by 2x Get notified about new Information Technology Manager jobs in Weston, FL . Manager Information Technology Support Services Deerfield Beach, FL $1 5,000 - 145,000 3 weeks ago Miami-Fort Lauderdale Area 115,000 - 130,000 2 weeks ago Director of Application Delivery & Integration Department of Defense Information Network (DoDIN) Operations Lead We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Live and exemplify the Five Principles of Mars, Inc. within self and team. •Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. •Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. •Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. •Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. •Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. •Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. •Conduct administrative function

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.

• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*

• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*