889 Service jobs in Tinley Park

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Customer Service Agent I

Frankfort, IL

1st shift, M-F

Position Overview

The Customer Service Specialist I reports to the NA Customer Service Supervisor and acts as the single point of contact for their assigned customers. The individual will ensure customer satisfaction is achieved; and assists the company in meeting its set goals for revenue, profit, receivables, on-time and fill rate, quality and safety.

Primary Duties

This role will have primary responsibility for:

• 75% - Customer Account Management
• For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
• Beginning to build lasting relationships with customers through knowledgeable communication and meeting requirement for proactive calls to ensure service expectations are met.
• Ensure domestic orders are entered on-time and review daily.
• Manage all aspects of order cycle including any troubleshooting to ensure customer satisfaction and hassle-free interface. (I.e. orders should have accurate prices, terms, customer information, dates, item numbers, quantities, shipping instructions, etc.).
• Perform all functions of job position using various computer applications and channels of communication.
• Effectively manage work situation of basic degree of complexity, which could impact company image and/or sales dollars and cost.
• Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales where necessary using independent judgment.
• Handle assigned projects in addition to daily tasks independently
• Liaise regularly with other functions such as Credit, Logistics, Supply chain, Operations & Sales, to ensure shipped in full and on time (SIFOT) delivery to our customers.
• Coordination with supervisors to authorize additional expenditures when appropriate to ensure service delivery and customer satisfaction levels are maintained

• 25% - Service, Communication and Teamwork
• Improving service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer's needs, new products, product availability and the production plans.
• Meeting phone coverage requirements to provide world class customer service.
• Actively participating on teams by contributing skills and appropriate knowledge to continually achieve better solutions and results.
• Knowledge and compliance to all pertinent processes, policies and standards, both departmental and company-wide, needed to perform your primary responsibilities.

• Bachelor's degree preferred or combination of related years of college and/or 1 year of customer service/sales experience.
• Basic PC skills; include Microsoft Office suite, and ERP systems.
• Individuals in the position must be results orientated, organized, able to multi-task, work in a fast-paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with people, service oriented, and a positive attitude.
• Action oriented and high energy to work in a challenging, changing and flexible environment.
• Ability to prioritize and manage workload to meet customer demands and deadlines.
• Strong communication skills; written, telephone, speaking, reading and listening
• Effective problem-solving skills and ability to make decisions independently.

• This is an office position with a majority of time spent at a desk on the phone and computer - MINIMUM TRAVEL REQUIRED (<5%)

• Provide support to the Loss Prevention, Legal, Stores, DC's, E-Comm, Loyalty and Corporate Office (Executives) to resolve guests concerns and issues by assisting with resolution, resources and escalation as well as recommending changes to processes when necessary.
• Provide support and ensure compliance to our policies and SOPs (Standard Operating Procedures) with the field teams, corporate and third-party partners, including the intake of complex issues such as harassment and discrimination and address the issue with the guest and/or escalate to the proper functional area as well as HR/LP/Legal when necessary
• Lead the continuous process improvement process working with the Guest Services Analyst, third party contact center and internal customers to assess trends to identify opportunities and issues and provide solution recommendations and changes to processes when applicable.
• Assist customers by providing excellent customer services on highly escalated issues by being an active listener who can show empathy and patience in a non-scripted environment
• Support Business Development initiatives and contributes by serving as the Guest Services SME as well as support the execution and implementation of new projects.
• Partner with third party contact center and internal business partners to support and ensure targets on overall Service Level Agreements, quality and customer satisfaction are met
• Ensure proper documentation for all communications with third party contact center including proper information is disseminated to all partners related to our extensive knowledge base, FAQs, updates to promotions and products to ensure most up to date information is provided to our specialists and guests, to deliver quality customer service.
• Support accountability and development of specialist and leadership performance by providing feedback to the 3rd party contact center when procedures are not followed correctly and/or to enhance the guest experience.
• Attend cross functional department meetings to proactively identify guest impacting issues and ensure that company decisions are made with a full understanding of how the guest will be affected
• Responsible for monitoring, identifying, assigning level of urgency, escalating guest impacting issues and driving issue resolution in one of four main areas of focus including Ecommerce, Loyalty, Stores, or Social Media.

• Associates degree preferred
• 3 yrs. relevant work experience in customer service
• 1 year retail experience
• Knowledge of Microsoft Word, Excel, and Outlook required. SAP desired.
• Outstanding customer service skills.
• Excellent interpersonal and communication skills.
• Proven problem-solving skills.
• Ability to successfully multi-task.
• Weekend and evening availability required
• Strong leadership, analytical, problem solving and decision-making skills
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Who We Are:
At VMS (Velocity Merchant Services) , we provide smart, reliable payment processing and point-of-sale systems  to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

What We're Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent  who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.

What You’ll Do:

• Help our merchants with tech support, billing, product info, and updates
• Troubleshoot quickly and communicate clearly — by phone, email, or chat
• Provide top-notch service in both Spanish and English
• Upsell and educate customers on new services (hello, commissions )
• Keep things organized — log tickets, track follow-ups, and close the loop

The Details:
 Schedule:  Monday–Friday, 8:00 AM to 4:30 PM