455 Servicenow Csm jobs in Santa Clara

2 days ago Be among the first 25 applicants Dice is the leading career destination for tech experts at every stage of their careers. Our client, Workday, Inc., is seeking the following. Apply via Dice today! Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and orchestrates effective agile development and resilient IT Operations. You will be joining a highly skilled and innovative team that is aiming to improve efficiency by streamlining processes and developing more intuitive and scalable solutions. About The Role As a Principal Asset Manager you will lead the design and adoption of software and hardware asset management practices. Your mission is to ensure the effective management of assets throughout their lifecycle, with the aim of enhancing value, minimizing costs, and contributing to strategic business goals. You will be responsible for processes and solutions that facilitate the efficient and effective management of IT assets. You will play a vital role in driving efficiency, reducing risk, and promoting long-term sustainability. Responsibilities: Partner with business stakeholders and the Asset Governance team to understand business objectives and align asset management procedures with those goals. Implement policies and procedures for asset acquisition, maintenance, and disposal. Establish key performance indicators (KPIs) to track asset performance and ensure compliance. Maintain accurate, and up-to-date records of all IT assets (hardware and software), including details like location, ownership, contract and license information, etc. Lead all aspects of data collection, cleaning, and migration processes to ensure accurate and complete asset information and conduct regular audits. Provide training and support to users on using the asset management system effectively. Continuously analyze system performance, gather feedback, and refine processes to enhance efficiency and value. Identify asset-related risks, including operational, financial, and compliance risks and propose mitigation actions. Develop strategies to optimize asset lifecycle costs and improve ROI. Find opportunities for cost saving by removing duplicative capabilities. Ensure compliance with relevant industry regulations and internal policies. Evaluate existing asset management systems and identify areas for improvement. Develop and generate reports on IT asset inventory, compliance, utilization, and costs. Maintain accurate and complete documentation of ITAM processes, policies, and procedures. Maintain open communication with stakeholders, providing regular updates on asset management initiatives. About You Required Qualifications: 12+ years of experience in technical IT Asset Management and Governance role, ideally within a large technology company. 12+ years of experience managing software and hardware assets. Bachelor's degree in a computer related field or equivalent work experience. Other Qualifications: Extensive experience designing IT hardware and software management processes. Proficiency in ServiceNow Asset Management solutions. Experience in vendor management. Excellent organizational, teamwork, presentation, and interpersonal skills. Demonstrated experience leading and successfully delivering cross-functional projects. Demonstrated experience handling challenging priorities and customer expectations. Ability to work independently and proactively in a fast-paced, multifaceted environment. Strong analytical and problem-solving skills. Solid focus on delivering exceptional user experiences through technology. Familiarity with SOX compliance standard processes. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $158,400 USD - $37,600 USD Additional US Location(s) Base Pay Range: 133,800 USD - 237,600 USD If performed in Colorado, the pay range for this job is 140,800 - 211,200 USD based on min and max pay range for that role if performed in CO.If performed in Colorado, the pay range for this job is 140,800 - 211,200 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 07/25/2025 Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Manager Asset Management jobs in Pleasanton, CA . 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Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Principal Product Marketing Manager, Service Management Solutions Join to apply for the Principal Product Marketing Manager, Service Management Solutions role at Atlassian Continue with Google Continue with Google Principal Product Marketing Manager, Service Management Solutions 2 days ago Be among the first 25 applicants Join to apply for the Principal Product Marketing Manager, Service Management Solutions role at Atlassian Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Collaborate closely with the the rest of the product marketing team to articulate the narrative for our most significant announcements, maintaining consistency across all channels and ensuring the messaging resonates with our target audience Positioning and Messaging: Craft differentiated, value-based positioning and messaging that clearly articulates the needs of executive audiences and how Atlassian service management solutions works with the broader Atlassian exosystem to meet those needs. Tailor value propositions, ensure message consistency across all touchpoints, and adapt based on customer and market feedback throughout the product lifecycle. Customer Advocacy: Partner with customer marketing to identify and elevate key executive customers as references, champions, and storytellers. Use their stories to build credibility in-market and gather qualitative insights for messaging refinement. Sales and Partner Tools and Enablement: Equip Atlassian’s field teams with the content, tools, and training needed to sell service management solutions at the executive level. Develop and maintain messaging guides, customer presentations, battle cards, objection handling, and persona-specific materials that evolve with the product’s maturity. Strategic Analyst Engagement: Work with the AR team to engage with strategic industry analysts around service management topics including ITSM, HR Service management, IT Operations Management, Incident Management etc. PMM Craft and Mentorship: Serve as a role model for product marketing excellence, mentoring junior PMMs and contributing to the evolution of best practices across the team. Qualifications 10+ years of B2B product marketing. Ideally with at least 2 years of solution level product marketing and/or enterprise solution sales experience Proven experience in developing and executing solution narratives and go-to-market strategies for exec decision makers of B2B enterprise software Experience with marketing strategy and execution, across various demand-generation teams, to help build awareness and demand generation activities for C-level decision makers of service management solutions Exceptional cross-functional collaboration skills, with a track record of influencing and partnering across diverse teams Strong project management and prioritization skills, with the ability to balance strategic vision with tactical execution Excellent written and verbal communication skills, with the ability to present ideas clearly to stakeholders at all levels Proof of deep knowledge of story telling and solution selling techniques Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $173,300 - $31,000 Zone B: 155,900 - 207,900 Zone C: 143,800 - 191,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Marketing and Sales Industries Software Development Referrals increase your chances of interviewing at Atlassian by 2x Continue with Google Continue with Google Sr. Product Marketing Manager, New Business Line San Francisco Bay Area 100.00 - 115.00 3 weeks ago Stanford, CA 109,294.00 - 177,137.00 2 weeks ago Senior Product Marketing Manager, Enterprise Mountain View, CA 135,600.00 - 200,900.00 1 week ago Stanford, CA 109,294.00 - 177,137.00 2 weeks ago San Jose, CA 180,000.00 - 210,000.00 4 hours ago San Jose, CA 145,000.00 - 175,000.00 2 months ago Venture Capital Content Marketing Specialist (Remote) San Francisco Bay Area 121,000.00 - 163,000.00 4 hours ago Milpitas, CA 105,000.00 - 120,000.00 2 weeks ago VP/Sr. Director of Marketing – Coherent DSP ASIC Principal Product Marketing Manager - Identity Protection (Remote) Sunnyvale, CA $1 5,000.00 - 270,000.00 6 days ago Santa Clara, CA 100,000 - 500,000 9 hours ago Manager, Media Planning & Brand Strategy Staff Product Manager, Consumer Growth & Retention Staff Product Manager, Consumer Growth & Retention Live Session Instructor - Digital Marketing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Head of GBS Engagement & Service Management page is loadedHead of GBS Engagement & Service Management Apply remote type Remote locations San Diego, California time type Full time posted on Posted 3 Days Ago job requisition id JR112954

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The GBS Strategy and Service Management team has diverse responsibilities and impactful accountabilities as GBS evolves from an ‘Enabling Platform’ to a ‘Value Partner’ for the enterprise. The team collaborates with key enterprise stakeholders and the GBS leadership team to accelerate the achievement of key outcomes through high-priority transformation initiatives. Key focus areas include stakeholder engagement, value creation & realization, service design & management, business intelligence & analytics, business transformation and business systems.

Where you come in:

You will be responsible for leading a team of Engagement and Service Management Leads, building strong, trust-based relationships with stakeholders. Your focus will be to support the creation and execution of a stakeholder-focused GBS Engagement Strategy to help leaders achieve improved value and business outcomes. By partnering with GBS Leadership, Business Transformation, and Service Delivery teams, you will drive integrated Service Design & Management to enhance the efficient and effective use of GBS for impactful business results.

You will be responsible for Strategic Engagement and Value Creation:

• Understand strategic imperatives and develop comprehensive Engagement and Value Creation Plans for functional business partners.
• Ensure GBS delivers on stakeholder OKRs and be accountable for achieving value creation objectives and stakeholder satisfaction metrics.

You will drive Service Design Excellence:

• Ensure compliance with the overall Dexcom GBS Service Design & Management Strategy.
• Deliver high-quality service design that achieves outcomes beyond labor arbitrage, including voice of transition and stable ongoing performance.

You will be accountable for Service Management Compliance:

• Establish robust frameworks, measurement systems, and ongoing monitoring of service performance.
• Provide recommendations for corrective measures and collaborate with Site & Operations leaders as needed to ensure service excellence.

You will be an inspirational leader:

• Build and lead a high-performing team of GBS Engagement and Service Management Leads in global locations.
• Foster a culture of continuous improvement, innovation, and excellence.

What makes you successful:

• You have expertise in Global Business Services (GBS), with a strong track record in engagement strategy, service design & management, and business partnering - gained through senior roles in internal GBS organizations or leading consulting firms.
• You have experience in the Healthcare and Medical Devices sectors, with a deep understanding of business and functional processes within GBS frameworks.
• You are passionate about data, process, technology, and demonstrated success in engaging senior leaders to transform business outcomes.
• You have great communication and executive presence, with the ability to influence and engage diverse stakeholder groups across cultures, geographies, and functions.
• You have built and scaled high-performing teams, including recruiting top talent, designing effective organizational structures, and aligning capabilities with strategic goals.
• You are collaborative with an inclusive leadership style, fostering a culture of trust, transparency, and accountability that empowers teams and encourages innovation.
• You are recognized for being results-oriented and agile, with the discipline and motivation to lead through complexity and scale impact in dynamic, fast-paced environments.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 15+ years of industry experience
• 9+ years of successful management experience in relevant industry

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The GBS Strategy and Service Management team has diverse responsibilities and impactful accountabilities as GBS evolves from an ‘Enabling Platform’ to a ‘Value Partner’ for the enterprise. The team collaborates with key enterprise stakeholders and the GBS leadership team to accelerate the achievement of key outcomes through high-priority transformation initiatives. Key focus areas include stakeholder engagement, value creation & realization, service design & management, business intelligence & analytics, business transformation and business systems.

Where you come in:

You will be responsible for leading a team of Engagement and Service Management Leads, building strong, trust-based relationships with stakeholders. Your focus will be to support the creation and execution of a stakeholder-focused GBS Engagement Strategy to help leaders achieve improved value and business outcomes. By partnering with GBS Leadership, Business Transformation, and Service Delivery teams, you will drive integrated Service Design & Management to enhance the efficient and effective use of GBS for impactful business results.

You will be responsible for Strategic Engagement and Value Creation:

• Understand strategic imperatives and develop comprehensive Engagement and Value Creation Plans for functional business partners.
• Ensure GBS delivers on stakeholder OKRs and be accountable for achieving value creation objectives and stakeholder satisfaction metrics.

You will drive Service Design Excellence:

• Ensure compliance with the overall Dexcom GBS Service Design & Management Strategy.
• Deliver high-quality service design that achieves outcomes beyond labor arbitrage, including voice of transition and stable ongoing performance.

You will be accountable for Service Management Compliance:

• Establish robust frameworks, measurement systems, and ongoing monitoring of service performance.
• Provide recommendations for corrective measures and collaborate with Site & Operations leaders as needed to ensure service excellence.

You will be an inspirational leader:

• Build and lead a high-performing team of GBS Engagement and Service Management Leads in global locations.
• Foster a culture of continuous improvement, innovation, and excellence.

What makes you successful:

• You have expertise in Global Business Services (GBS), with a strong track record in engagement strategy, service design & management, and business partnering - gained through senior roles in internal GBS organizations or leading consulting firms.
• You have experience in the Healthcare and Medical Devices sectors, with a deep understanding of business and functional processes within GBS frameworks.
• You are passionate about data, process, technology, and demonstrated success in engaging senior leaders to transform business outcomes.
• You have great communication and executive presence, with the ability to influence and engage diverse stakeholder groups across cultures, geographies, and functions.
• You have built and scaled high-performing teams, including recruiting top talent, designing effective organizational structures, and aligning capabilities with strategic goals.
• You are collaborative with an inclusive leadership style, fostering a culture of trust, transparency, and accountability that empowers teams and encourages innovation.
• You are recognized for being results-oriented and agile, with the discipline and motivation to lead through complexity and scale impact in dynamic, fast-paced environments.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 15+ years of industry experience
• 9+ years of successful management experience in relevant industry

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:

Job Category : Executive Management

Requisition Number : ASSOC007296

Apply now

• Posted : July 18, 2025
• Full-Time
• Hybrid

Showing 1 location

• Pay or shift range: $108,547 USD to $33,500 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Compensation We Offer

• The initial compensation for this position ranges from 108,547.76 - 133,500.06 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications. *
• 7.5% Bilingual Differential for qualified positions*
• *Must meet company policy eligibility requirements.

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We offer comprehensive medical, dental & vision benefits, voluntary life insurance, flexible spending, health savings account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Schedule: Mon - Fri, 9-5pm

JOB SUMMARY

The Associate Director of Customer Service (CSD) and Health Information Management (HIM) oversees daily operations of the agencys centralized customer service and health information functions. This role ensures accurate entry of client data (e.g., insurance, SOGIE, interoperability calls, admissions/discharges, etc.) and timely referral processing; both critical for medical record integrity, reporting requirements, and Heath Information Exchange (HIE) readiness. The AD CSD/HIM plays a key role in delivering responsive, accurate, and compassionate support to members, health plans, and county partners, while collaborating closely with Clinical Administration and Clinical Operations departments.

They manage how service needs are received and addressed across phone, email, and referral systems, while ensuring staff have the tools, workflows, and training needed. This includes oversight of agency and county EHR systems, Salesforce CRM and other technologies, as well as tracking key metrics such as: authorizations and timely access.

The AD also drives system improvements, policy development, and operational readiness to support CalAIM and other strategic initiatives. Success in this role requires strong knowledge of behavioral health documentation, data system accuracy, and customer service, along with the ability to collaborate cross-functionally to enhance both clinical administration and clinical operations.

RESPONSIBILITIES AND DUTIES

Customer Service & Health Information Management Oversight

• Supervise manager(s) and leads across the customer service and health information functions, fostering a culture of learning, accountability and service excellence, while maintaining a positive & mission-aligned department culture that reflects the agency's service values and commitment to equity.
• Lead & manage a centralized customer service team to ensure timely, accurate data entry, and compassionate response to existing members & incoming referrals from members, health plans and county partners.
• Develop, implement, and monitor service-level expectations, including response timelines, call handling protocols, and quality standards.
• Create and maintain efficient workflows for triaging and escalating service requests to the appropriate internal programs.
• Ensure the department consistently meets required service metrics outlined by county partners (e.g., authorization entry, timely access entry, etc.).
• Oversee regular review and resolution of billing violations and unbilled service reports to address issues related to claims tied to Customer Service and Health Information Management functions.
• Manage workflows for maintaining client charts from enrollment through discharge, including timely enrollment/discharge entries, Medi-Cal eligibility checks, detailed data entry, proper execution of web calls, etc.
• Train staff on the importance of cross-functional collaboration - emphasizing the synergy between Customer Service, HIM Specialists, Clinical Programs, and the QA department to ensure seamless compliant service delivery & transition from referral to service delivery.
• Participate and collaborate on various Audit preparation, documentations request, subpoenas and corrective action planning related to client records.
• Oversee compliance with health records entries and documentation standards across platforms.

Leadership

• Maintain strong cross-departmental partnerships with IT, QA, and Claims Operations to ensure effective integration of Salesforce CRM, E.H.R. platforms, and other technologies that streamline workflows and enhance service coordination.
• Actively contribute to agency-wide initiatives focused on capacity building, contract compliance, and equitable access to care, including participation in NPC meetings and cross-functional projects.
• Lead and manage assigned project management responsibilities, ensuring deliverables are met on time and aligned with departmental and organizational priorities.
• Serve as a strategic thought partner in advancing the agencys mission, contributing to organizational planning, goal setting, and execution of key initiatives.

JOB SPECIFIC COMPETENCIES

• Customer Service Management
• CalAIM and Medi-Cal Operational Understanding
• Regulatory Compliance and Documentation Standards
• Cross-Functional Leadership
• Project Management
• Managing Multiple Priorities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• Masters degree in business management/administration, Public Health, Mental or Behavioral Health, Health Administration or a related field required.
• Plus, minimum 5 years in a healthcare or related field customer service center environment, with at least 2 years' experience managing supervisors, team leads, or departmental leadership roles.

OR

• Bachelors degree in business management/administration, Public Health, Mental or Behavioral Health, Health Administration or a related field required.
• Plus, minimum 7 years in a healthcare or related field customer service center environment, with at least 3 years' experience managing supervisors, team leads, or departmental leadership roles.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.

Yes . Must possess a valid CA Drivers' license and active insurance.

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Driver License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.  

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.

If you are unable to view the video, click this link .

Required

• 6 months of customer service or community service experience.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Must be able to push/pull 50 lbs. 
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.  

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.

If you are unable to view the video, click this link .

Required

• 6 months of customer service or community service experience.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Must be able to push/pull 50 lbs. 
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 
(2) Ensure that employment decisions are based only on valid job requirements; and 
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.