Senior Technical Support Specialist - Cloud Services
Posted 7 days ago
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Job Description
Responsibilities:
- Provide expert-level technical support for cloud-based systems and applications (e.g., AWS, Azure, Google Cloud).
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Manage and maintain cloud infrastructure, ensuring optimal performance, security, and availability.
- Develop and implement solutions for common technical problems, creating knowledge base articles and best practice guides.
- Escalate unresolved issues to senior engineers or third-party vendors, following up to ensure resolution.
- Collaborate with development and operations teams to identify root causes of recurring issues and implement preventive measures.
- Onboard and train new users on IT systems and cloud service functionalities.
- Contribute to the continuous improvement of IT support processes and customer service.
- Monitor system performance and proactively address potential issues.
- Participate in IT projects, including system upgrades and migrations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, with a strong focus on cloud environments.
- In-depth knowledge of major cloud platforms (AWS, Azure, GCP) and related services.
- Proficiency in operating systems (Windows, Linux) and common business applications.
- Experience with scripting languages (e.g., Python, PowerShell) for automation is highly desirable.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple priorities and work effectively under pressure.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified SysOps Administrator) are a plus.
This exciting opportunity is located in Miami, Florida, US , offering a hybrid work model. If you are a proactive problem-solver passionate about cloud technology and customer support, we encourage you to apply.
Senior Customer Service Representative - Services
Posted today
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Job Description
As an Office Professional. Office and Lead management - You will hold responsibility for customer communications while organizing work and managing schedules for our Service Professionals. Manage customer and team expectations - You'll communicate wi Customer Service Representative, Customer Service, Customer Experience, Representative, Service, Senior, Retail
Client Services Rep/Office Services
Posted today
Job Viewed
Job Description
We offer a great work environment and competitive total compensation package that includes:
* Base hourly pay rate + uncapped commission
* World class 401(k) - up to 8% company contribution
* Medical, dental, vision, and life insurance with company subsidies
* Up to 3 weeks of PTO and up to 9 paid holidays
You worked hard for the following:
* Your reputation as a successful sales professional who meets and exceeds sales goals
* Your high school diploma or equivalent
* One year of customer service or call center experience
It's time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.
What are you waiting for? Come join Shentel's Customer Care Team!
Client Services Rep/Office Services
Posted today
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Job Description
400 bonus for every referral hired with NO LIMIT *
Competitive hourly pay rates & team bonus
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
Proactively address customer concerns with confidence. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Maintain store-standards to support a flawless shopping experience.
Maintain a high standard of dress to meet the Dress Code policy.
Respond promptly to all customer questions providing product and service information.
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
Assist with all sales promotions and visual updates.
and talk to and hear customers . The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials: High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
Part Time Benefits Include: Team Bonus
Discounts for Home and Auto Insurance
Legal Benefits (MetLife Hyatt Legal Plans)
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. 6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity.
Technician, Facility Services, Irrigation Exterior Services
Posted 1 day ago
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Job Description
**What you'll do.**
At Walmart, we're committed to providing exceptional service to our customers. As a year - round Technician in Facility Services, Irrigation Exterior Services, you'll play a crucial role in maintaining our irrigation systems, ensuring efficient operation and a well-maintained outdoor environment. This hands-on role requires a collaborative mindset, attention to detail, and a passion for delivering quality work.
**Job Duties:**
+ Install, maintain, troubleshoot, and repair various irrigation system components, including wiring, controllers, valves, heads, rotors, main and lateral lines, drip lines, and bubblers.
+ Operate specialized equipment and vehicles to complete tasks such as pressure testing, trenching, and pipe installation.
+ Order irrigation supplies, spare parts, and equipment as needed, and obtain quotes from external contractors when required.
+ Recommend and assist in prioritizing upgrades and replacements of systems and equipment.
+ Respond promptly to work order requests and provide assistance through various communication channels.
+ Leverage technology (phones, tablets, laptops) to complete work orders, maintain records, logs, and documentation.
+ Ensure a safe work environment by adhering to all safety policies and procedures, and reporting any violations to management.
+ Perform seasonal maintenance tasks, such as winterizing irrigation systems and starting them up in the spring.
**Minimum Qualifications:**
+ 1-3 years of experience in the landscaping/irrigation industry, including plumbing and electrical troubleshooting.
+ 18 years of age or older.
+ Valid, state-issued driver's license.
+ Ability to work alternative shifts, including overnight and weekends.
**Education:**
While a formal degree is not required, relevant training or certifications in irrigation systems, landscaping, or related fields are highly desirable.
**Certifications:**
+ Irrigation system certifications or licenses are a plus.
+ Certifications in equipment operation or safety are advantageous.
+ Hold a valid state-issued driver's license with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
br> r>You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
r>For information about PTO, see .
r> r>Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
r>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
r>For information about benefits and eligibility, see One.Walmart ( .
r>The hourly wage range for this position is $19.00-$5.00*
r>*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
r>Additional compensation in the form of premiums may be paid in amounts ranging from 0.35 per hour to 3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
r> r> r> r>**Minimum Qualifications.**
_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._
18 years of age or older.
Valid, state-issued driver's license.
Ability to work alternative shifts, including overnight and weekends.
**Preferred Qualifications.**
_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._
Ability to interpret and apply relevant codes and regulations., Landscaping/irrigation industry, including plumbing and electrical troubleshooting., Prior work experience interpreting design drawing and specifications., Prior work experience with water conservation practices., Proficient in speaking and understanding Spanish., State/local licensing where required by authority having jurisdiction (for example, Florida, Texas, California).
**Primary Location.**
4301 S University Dr, Davie, FL , United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Tax Services Manager - Financial Services Organization - Private Client Services, EDGE
Posted 1 day ago
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Job Description
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
EY's FSO EDGE Private practice provides comprehensive and specialized tax assistance tailored to the unique needs of the high-net worth tax industry. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. In this role, you will work alongside our professionals who are knowledgeable and experienced with varied and specialized facets of high-net worth taxation.
Your key responsibilities
A Services Manager in FSO EDGE Private will be responsible for delivering and managing tax compliance and consulting work for clients. This will include managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals/families. That will make you a trusted advisor and role model for your clients and our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value.
Responsibilities include
+ Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution
+ Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables
+ Ability to lead projects and work independently, with guidance in only the most complex situations
+ Incumbent has specialized depth and/or breadth of expertise
+ Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
+ Support effective long-term relationships and manage workflow effectively with our clients
+ Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics
+ Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.
+ Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations
+ Provide effective leadership, formal and informal feedback, and coaching to team members
Skills and attributes for success
+ Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed
+ Experience presenting in client conversations regarding complex or difficult topics
+ Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations
+ Ability to manage multiple work assignments, team members and deadlines simultaneously
To qualify for the role you must have
+ Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
+ Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry
+ Broad exposure to federal income taxation and exposure to state and local tax
+ Proficient in the use of various tax and accounting technologies
+ Excellent teaming, leadership, organizational, and verbal/written communication skills
+ Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $87,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 122,600 to 212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
Sr Medical Services Recruiter - Veterans Evaluations Services
Posted 2 days ago
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Job Description
Maximus is currently hiring for a Sr Medical Services Recruiter to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Sr Medical Services Recruiter is responsible for managing the entire provider/DX facility recruitment process including sourcing, screening, interviewing, salary negotiations, offers, and compliance. The Sr Medical Services Recruiter would also be tasked with utilizing various sourcing methodologies to identify potential providers/facilities, including job boards, social media, professional networks, and conferences.
- Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Manage the entire provider/DX facility recruitment process, including sourcing, screening, interviewing, salary negotiations, offers, and compliance.
- Utilize various sourcing methodologies to identify potential providers/facilities, including job boards, social media, professional networks, and conferences.
- Review resumes and applications to identify qualified candidates.
- Conduct initial phone screens and interviews to assess candidates' qualifications and fit for the role.
- Ensure timely collection and submission of all required documents to the credentialing team, adhering to company compliance policies.
- Maintain accurate records and provide regular reports on provider recruitment activities and outcomes.
- Ensure all hiring decisions comply with employment laws and regulations.
- Develop and implement innovative provider/DX facility recruitment strategies to attract top talent.
- Partner with operational leaders to address workforce and provider recruitment challenges.
- Assist with training new provider/DX facility recruiters and cross-training of existing lower level recruiters.
- Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
- Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to (1) Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous medical services and/or business development related recruiting experience highly preferred.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
83,900.00
Maximum Salary
$
83,900.00
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Lead Customer Service & Technical Support Specialist
Posted 7 days ago
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As a remote employee, you will leverage advanced support tools and collaborate closely with internal teams (e.g., engineering, product) to escalate and resolve issues. You will also be responsible for training and mentoring junior support agents, developing knowledge base articles, and identifying trends to improve customer experience and product functionality. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a passion for helping others. A strong technical aptitude and problem-solving capability are essential. This is an excellent opportunity to lead a dedicated support function and make a direct impact on customer satisfaction in a fully remote capacity.
Key Responsibilities:
- Provide Tier 2/3 technical support and exceptional customer service to clients via phone, email, and chat.
- Diagnose and resolve complex technical issues related to software, hardware, or services.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to appropriate internal departments (e.g., engineering, product development) and follow up to ensure resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor new and existing customer support representatives.
- Monitor customer feedback and identify areas for service improvement.
- Contribute to the development and implementation of support processes and policies.
- Ensure all customer interactions are logged accurately and efficiently in the CRM system.
- Act as a product expert and advocate for customer needs within the organization.
- Associate's or Bachelor's degree in a technical field or equivalent work experience.
- 5+ years of experience in customer service and technical support, with a focus on IT or software products.
- Proven ability to diagnose and resolve complex technical issues.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and critical-thinking abilities.
- Experience with CRM systems and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Experience leading or mentoring a support team is a plus.
Client Services Representative
Posted today
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Job Description
Position: Client Services Coordinator
Schedule: Full-Time, Monday – Friday, 9:00 AM – 5:00 PM
Location: Ft. Lauderdale— based out of our new showroom
About the Role
We are a swimming pool company seeking a motivated and energetic Client Services Coordinator to join our team. This role is the hub of communication between customers, field technicians, and management. Based out of our newly opened showroom, you will be the first point of contact for customers, helping to ensure their service experience is seamless and professional.
Key Responsibilities
- Assist customers in the showroom.
- Answer incoming phone calls and respond to customer inquiries promptly.
- Provide updates to customers on service status, bookings, and project confirmations.
- Schedule service appointments, repairs, and installations.
- Communicate daily with field technicians to relay schedules, updates, and instructions.
- Track and confirm completion of service visits.
- Assist with locating and ordering parts for technicians in the field.
- Support project timelines by coordinating resources effectively.
- Maintain accurate records of services, parts, and customer interactions.
Qualifications & Skills
- Basic knowledge of pool systems and equipment preferred (training available).
- Strong phone etiquette and customer service skills.
- Excellent organizational and multitasking abilities.
- Ability to communicate clearly, both verbally and in writing.
- Some operations or office coordination experience a plus.
- Proficient in scheduling tools and basic computer applications.
- Must have a clean driving record.
- Articulate, professional, and high-energy personality.
Benefits & Compensation
- Competitive pay (based on experience).
- Opportunity for growth within operations and service management.
- Supportive team environment.
- 401(k)
Client Services Coordinator
Posted today
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Job Description
Franklin Street is currently seeking a Client Services Coordinator to join our team in Miami, FL.
The ideal candidate must possess 3 years of administrative experience or Bachelor’s Degree in a related field. Intermediate knowledge of Adobe Creative Suite, including InDesign, Photoshop, and Acrobat Pro is required. Professional level proficiency in computer skills including MS Office applications (Excel, Word, Outlook) and internet/application software required along with a willingness and ability to learn new software programs is required to be successful in this role.
Position Overview:
The Client Services Coordinator relieves the Real Estate agents of administrative, research and analytical functions in order to increase the time the agents have available for production. The Client Services Coordinator manages a wide variety of situations and conflicts involving the clerical and administrative functions of the team and business line, relies on experience and judgment to plan and accomplish goals, and may direct or lead the work of others with creativity and latitude.
Contract/Transaction Management
- Types and supports the production of general correspondence, memos, charts, tables, graphs, site plans, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
- Manages creation and execution of Listing Agreements, Letters of Intent/Offer Letters, Commission Agreements, Lease Agreements, Purchase & Sale Agreements, etc. Upon receipt of same, store in client/deal folder and executes appropriate checklists/processes.
- Enters all transactions and required documentation into Frankie. Complete the necessary steps in Frankie to create/send out commission invoices and process payments.
- Monitors commission demand letters and balances for the sales teams. Coordinate with legal on past due commission invoices.
Database Management
- Manages the creation and storage of client/deal folders.
- Maintains company database by adding or verifying contact information and property databases to ensure orderly information, files, and accessibility.
- Maintains any pipeline reports and tracking spreadsheets.
Marketing
- Performs market research for general information, comps, tenant write-ups, etc.
- Assists the Business Line’s marketing person, if applicable, in the creation of demographic maps, aerials, target area maps and reports using Regis, ESRI, and/or CoStar.
- Assists the Business Line’s marketing person, if applicable, in the execution of marketing projects, including but not limited to coordinating and creating direct mailings and eblasts, orders property signs, booking property photos/drone videos with vendor, executive summaries, brochures, placemats, pitch packages, market/tenant rep packages, and press releases.
- Assists in the creation of collateral including but not limited to property brochures, market surveys, market tours, proposal packages and business development initiatives.
- Ensures all listings are properly displayed on all necessary websites and/or advertising outlets. (i.e. Company website, LoopNet, CoStar Crexi, etc.)
Miscellaneous
- Works independently to support team members on special nonrecurring and ongoing projects.
- Maintains strict confidentiality regarding company marketing, business matters and broker information.
- Works on special projects and performs other duties as assigned.
Requirements:
- High-level data entry skills are required.
- Intermediate knowledge of Adobe Creative Suite – InDesign, Photoshop, Acrobat Pro
- 3 years of administrative experience or Bachelor of Science or Bachelor of Arts; paralegal background helpful, not required.
- Professional level proficiency in computer skills including MS Office applications (Excel, Word, Outlook) and internet/application software required along with a willingness and ability to learn new software programs.
- Should have experience working in databases.
- Experience utilizing a variety of marketing/media communication vehicles including web, email promotion, and traditional service/product collateral a plus
- Must be able to calculate figures and amounts such as basic financial math, commissions, deposits, interest, and percentages.
- Prior experience or coursework in Real Estate is preferred.
- Should possess the ability to read, analyze, and interpret general real estate contracts, professional journals/publications, and/or governmental regulations, and abstract leases.
- Must possess demonstrated administrative organizational skills and the ability to multi-task in a fast-paced setting.
- Strong written and verbal communication skills (professional level English). Must be able to speak clearly and concisely. Must possess the ability to represent the company professionally both in person and over the phone with a pleasant demeanor and customer service focus. Professional business attire is required.
- Must be able to work independently with minimal direction/supervision.
- Must possess problem-solving ingenuity, conflict resolution skills and team player qualities.
- Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
- Work requires continuous attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
About Franklin Street:
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you’ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.
Learn more about Franklin Street and our award-winning culture at .
Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.
Must be able to successfully pass pre-employment (post-offer) drug screen and background check.
Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.