45 Shared Services Lead jobs in Worcester

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
+ Overall store management, supervision, and policy implementation
+ Sales and inventory management
+ Employee staffing, training, and development
+ Financial management
+ Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
**Required Qualifications**
+ Deductive reasoning ability, advanced analytical skills and computer skills.
+ Advanced communication skills, leadership, supervision, and influencing skill
+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
**Preferred Qualifications**
+ Experience as a retail manager or supervisor
**Education**
High School diploma or equivalent preferred but not required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $31.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/15/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Description
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Overview**
We are currently lookingfor an energetic and motivated Operations Manager to play a pivotal role in the success of our company by managing multiple key operational areas of our business.
**Responsibilities**
+ Assist with the day to day operations of a local Customer Service Center (CSC), focusing on service, distribution, and storage activities
+ Design and execute service processes including preparing work orders, requisition of parts and instruments, repairs and service work, completion of job folders, production schedules, dispatch activities, route forecasting and preparation and scheduling of work hours
+ Maintain the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing
+ Maintain fuel, distribution and service-related inventory quality compliance and control
+ Oversee and manage the daily distribution and/or service workload, project workforce and material needs to ensure seasonal demand coverage and service
+ Recruit and retain employees who possess knowledge, experience and behavioral skills that will help the company reach its goals
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts, and more!
For eligibility and a full list of our benefit offerings please visit: .
**Qualifications**
+ Minimum of 3 years of related experience
+ Bachelor's Degree preferred or equivalent work experience
+ Understanding of distribution, fuel industry concepts, practices, and procedures preferred
+ Ability to motivate employees in a challenging and dynamic business environment
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**Applications will be accepted until the position is filled.**
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_
_make strides toward a sustainable, clean energy future!_
_At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
For more information about our hiring process, please visit: to a friend
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**Job Location** _US-MA-Marlborough_
**Posted Date** _4 months ago_ _(3/24/2025 3:43 PM)_
**_Job ID_** _2025-15121_
**_Category_** _Operations Management_
**_Position Type_** _Full-time Regular_

**Company Description**
Initial hiring pay range (based on location, experience, etc.): $ / hour
At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States.
**Benefits offered for all Full-time Restaurant Managers:**
+ Medical, Dental, Vision & Pharmacy Benefits
+ Dependent Care & Healthcare Flexible Spending Accounts
+ Company-provided Life and Disability insurance
+ Hospital Indemnity, Accident and Critical Illness
+ 401(k) With Employer Match (age 21 & older)
+ Access to financial advisors for budget and retirement planning
+ One Pass Gym Membership Program
+ Tuition Reimbursement
+ Crewmember Assistance Program
+ Pet Insurance
Perks & Rewards for Restaurant Managers:
+ Weekly Pay!*
+ Competitive pay + monthly bonus
+ Paid Time Off & Sick time
+ 8 paid Holidays a year**
+ Early closure for company events
+ Casual Work Attire
+ Perkspot Employee Discount Programs
+ *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
+ **Some locations may vary
**Job Description**
**Your Role at Raising Cane's:**
The **Operations Manager** is responsible for supporting the Restaurant Leader in leading operational excellence of the restaurant and upholding Raising Cane's standards and culture in all areas of restaurant operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
**Your Impact and Responsibilities:**
+ Purpose of the position:
+ Executes restaurant operations functions
+ Acts as manager on duty and opens and closes the restaurant
+ Manages cash handling and ensures accountability
+ General to the role:
+ Enforces Raising Cane's policies and standards
+ Executes shift management meeting Raising Cane's operations and safety standards
+ Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
+ Deploys crewmembers during a shift
+ Provides exemplary customer service
+ Utilizes reward and recognition program for the crewmembers in the restaurant
+ Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
+ Ensures cleanliness of the restaurant and ensures the facility is in good working order
+ Completes other duties as assigned
**Qualifications**
**Requirements for Success:**
+ Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
+ Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
+ Able to work effectively and efficiently both independently and collaboratively
+ Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
+ Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
+ Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
+ Must complete all required Raising Cane's company training programs
+ 3+ years of restaurant or retail management experience
+ New restaurant opening experience preferred
+ Must be 18 years of age or older
+ High school diploma or equivalent preferred
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
Terms of Use ( Policy
Candidate Privacy Notice ( is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._

**Company Description**
Initial hiring pay range (based on location, experience, etc.): starting at $26.50 / hour + a monthly bonus.
At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States.
**Benefits offered for all Full-time Restaurant Managers:**
+ Medical, Dental, Vision & Pharmacy Benefits
+ Dependent Care & Healthcare Flexible Spending Accounts
+ Company-provided Life and Disability insurance
+ Hospital Indemnity, Accident and Critical Illness
+ 401(k) With Employer Match (age 21 & older)
+ Access to financial advisors for budget and retirement planning
+ One Pass Gym Membership Program
+ Tuition Reimbursement
+ Crewmember Assistance Program
+ Pet Insurance
Perks & Rewards for Restaurant Managers:
+ Weekly Pay!*
+ Competitive pay + monthly bonus
+ Paid Time Off & Sick time
+ 8 paid Holidays a year**
+ Early closure for company events
+ Casual Work Attire
+ Perkspot Employee Discount Programs
+ *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
+ **Some locations may vary
**Job Description**
**Your Role at Raising Cane's:**
The **Restaurant Manager** is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in shift management responsibilities of restaurant operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
**Your Impact and Responsibilities:**
+ Purpose of the position:
+ Ensures operations meet Raising Cane's standards in all restaurant zones during a shift
+ Acts as manager on duty and opens and closes the restaurant
+ Manages cash handling and ensures accountability
+ General to the role:
+ Enforces Raising Cane's policies and standards
+ Executes shift management meeting Raising Cane's operations and safety standards
+ Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
+ Directs crewmembers during a shift
+ Provides exemplary customer service
+ Utilizes reward and recognition program for the crewmembers in the restaurant
+ Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
+ Ensures cleanliness of the restaurant and ensures the facility is in good working order
+ Completes other duties as assigned
**Qualifications**
**Requirements for Success:**
+ Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
+ Self-driven, flexible, and highly energetic with strong written and verbal communication skills
+ Able to work effectively and efficiently both independently and collaboratively
+ Able to recognize problems, set goals, execute and convert plans into action to solve problems
+ Knowledge and skills in staffing, scheduling, people and cost management
+ Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
+ Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
+ Must complete all required Raising Cane's company training programs
+ 1+ years of restaurant or retail management experience
+ Must be 18 years of age or older
+ High school diploma or equivalent preferred
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
Terms of Use ( Policy
Candidate Privacy Notice ( is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._

Description
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Operations Manager
Location: Hudson, MA (On-site)
Employment Type: Full-time

Position Summary

We are seeking an experienced Operations Manager to join a well-established specialty contracting company. In this fully on-site role at our Hudson, MA facility, you will oversee and coordinate daily office and field operations to ensure efficient project delivery, strong team support, and exceptional customer service.

Key Responsibilities

• Oversee daily operations across office administration, field technicians, and

  shop/warehouse functions
• Supervise and support staff in customer service, scheduling, and field leadership roles
• Monitor and review scheduling to optimize routes and ensure rapid responsiveness

• Manage procurement and inventory for active and upcoming projects

• Resolve customer escalations and maintain a high level of service quality

• Assist with workflow planning, job readiness checks, and dispatch coordination

• Step in to support deliveries, materials handling, or shop operations as needed

• Ensure safety, compliance, and operational consistency across all departments

• Review job estimates and service quotes for accuracy and alignment with project scope

• Coordinate daily preparation to maximize technician efficiency

Must-Have Qualifications

• Proven supervisory or leadership experience in trades, construction, or residential/commercial service industries

• Hands-on familiarity with office and field operations in a contracting environment

• Ability to lift and move up to 70 lbs as needed

• Valid drivers license and reliable transportation

Company Description

Initial hiring pay range (based on location, experience, etc.): $26.50 - $27.25 / hour

At Raising Canes Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Its our ONE LOVE. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Canes is growth focused and were on the path to being one of the top 10 restaurant companies in the United States.

Benefits offered for all Full-time Restaurant Managers:

• Medical, Dental, Vision & Pharmacy Benefits
• Dependent Care & Healthcare Flexible Spending Accounts
• Company-provided Life and Disability insurance
• Hospital Indemnity, Accident and Critical Illness
• 401(k) With Employer Match (age 21 & older)
• Access to financial advisors for budget and retirement planning
• One Pass Gym Membership Program
• Tuition Reimbursement
• Crewmember Assistance Program
• Pet Insurance

Perks & Rewards for Restaurant Managers:

• Weekly Pay!*
• Competitive pay + monthly bonus
• Paid Time Off & Sick time
• 8 paid Holidays a year**
• Early closure for company events
• Casual Work Attire
• Perkspot Employee Discount Programs
  • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
  • **Some locations may vary

Job Description

Your Role at Raising Canes:

The Operations Manager is responsible for supporting the Restaurant Leader in leading operational excellence of the restaurant and upholding Raising Canes standards and culture in all areas of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes restaurant operations functions
  • Acts as manager on duty and opens and closes the restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Canes policies and standards
  • Executes shift management meeting Raising Canes operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the crewmembers in the restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Qualifications

Requirements for Success:

• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Must complete all required Raising Canes company training programs
• 3+ years of restaurant or retail management experience
• New restaurant opening experience preferred
• Must be 18 years of age or older
• High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Terms of Use

Privacy Policy

Candidate Privacy Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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