60 Specialized Technical jobs in Hebron

Job Description

Are you the go-to problem-solver when it comes to tech questions? LCS is hiring Technical Support Specialists to join our Product Support team. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call.

If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

What You’ll Do

• Become an expert in Rent Manager and its related applications
• Troubleshoot software and technical issues via phone, email, and remote sessions
• Guide users with clear communication and best practices
• Document and track issues using ticketing software
• Collaborate with internal teams to improve processes and customer satisfaction

What You Bring

• Previous experience in technical support, help desk, or customer-facing service role
• Strong problem-solving, troubleshooting, and communication skills
• Familiarity with tools like ticketing systems, remote support, or softphones
• Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
• Accountability and adaptability in a fast-paced environment

Ideal Candidates

• IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
• Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
• Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.

Why Work at LCS

• Hybrid flexibility: 50% in-office, 50% remote
• Comprehensive training to set you up for success from day one
• Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
• Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
• Modern office campus: fitness center and nature trail

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We’ve been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.

️Candidates who are currently students and will graduate by December 2025 are encouraged to apply.

LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Hybrid

#L9C1S40

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• 10am - 7pm

Work Location: Hybrid remote in Cincinnati, OH 45249

Candidates must live in the Greater Cincinnati area or be willing to relocate.

• Provide advanced technical support and troubleshooting for software, hardware, and network issues for a wide range of clients.
• Serve as an escalation point for complex technical problems that cannot be resolved by junior support staff.
• Diagnose and resolve technical issues efficiently, minimizing downtime and ensuring customer satisfaction.
• Document technical solutions, troubleshooting steps, and workarounds in a comprehensive knowledge base.
• Create and update support documentation, FAQs, and user guides to empower customers and internal teams.
• Train and mentor junior technical support representatives, sharing knowledge and best practices.
• Identify recurring technical issues and collaborate with engineering and product teams to implement permanent solutions.
• Manage and prioritize support tickets, ensuring timely resolution according to service level agreements (SLAs).
• Conduct remote support sessions using various tools and techniques.
• Stay current with new technologies, products, and support methodologies.
• Contribute to the continuous improvement of support processes and tools.
• Assist in the onboarding and training of new support team members.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network connectivity issues.
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively in a team environment.
• Experience in scripting or basic programming for automation is a plus.
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are desirable.
• Commitment to providing exceptional customer service.

• Responding to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Guiding users through step-by-step solutions to resolve technical problems.
• Escalating complex issues to higher-level support teams when necessary.
• Documenting all support interactions, resolutions, and product issues accurately in the ticketing system.
• Creating and maintaining a knowledge base of common issues and their solutions.
• Providing feedback to the product development team on recurring issues and user experience concerns.
• Adhering to service level agreements (SLAs) and company policies.
• Continuously learning about new products, features, and support procedures.
• Contributing to a positive and collaborative team environment.

• Provide advanced technical support to customers via phone, email, and chat for our SaaS platform.
• Diagnose, troubleshoot, and resolve complex technical issues related to software bugs, configurations, and integrations.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) with detailed documentation.
• Create and maintain a knowledge base of technical documentation, FAQs, and troubleshooting guides.
• Assist in the onboarding and training of new support team members.
• Identify recurring customer issues and provide feedback to product and engineering teams for product enhancement.
• Manage customer expectations and ensure timely resolution of support tickets.
• Participate in cross-functional team meetings to discuss customer feedback and product issues.
• Contribute to the continuous improvement of support processes and tools.
• Proactively monitor system health and performance to prevent potential customer impact.
• Document all support interactions and resolutions accurately in the ticketing system.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, preferably for SaaS products.
• Strong understanding of web technologies, APIs, and database concepts.
• Proficiency in troubleshooting web-based applications and common technical issues.
• Excellent communication, active listening, and customer service skills.
• Ability to explain complex technical concepts clearly to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Experience with scripting or programming languages is a plus.
• Demonstrated ability to manage multiple priorities and deadlines effectively.

• Respond to and resolve escalated technical support issues via phone, email, and chat.
• Diagnose, troubleshoot, and repair hardware, software, and network issues.
• Provide in-depth technical guidance and support to customers and Tier 1 support staff.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Collaborate with engineering and product teams to identify recurring issues and contribute to product improvements.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Manage and prioritize incoming support tickets, ensuring timely resolution and customer satisfaction.
• Stay current with product updates, new technologies, and support best practices.
• Participate in on-call rotation as needed.
• Identify trends in support requests and provide feedback to management for proactive problem-solving.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of experience in technical support, preferably in a Tier 2 or higher role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Experience supporting SaaS products is highly desirable.