1431 Staples jobs in Framingham

• Lead, coach, and develop a high-performing store team, fostering a culture of excellent customer service and salesmanship.
• Manage daily store operations, ensuring smooth and efficient execution of all tasks.
• Oversee inventory control, including stock receiving, stockroom organization, and loss prevention strategies.
• Implement and maintain visual merchandising standards to create an attractive and engaging store environment.
• Drive store sales and profitability by analyzing performance metrics and implementing effective sales strategies.
• Ensure compliance with all company policies, procedures, and operational guidelines.
• Manage store budget, including payroll, expenses, and P&L responsibilities.
• Recruit, train, and onboard new store associates.
• Address customer inquiries and resolve issues promptly and professionally.
• Contribute to the overall success of the retail chain by sharing best practices and insights.

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 5 years of progressive retail management experience, with a strong focus on operations.
• Proven ability to lead and motivate teams to achieve sales and operational goals.
• Excellent understanding of retail KPIs, P&L management, and inventory control.
• Strong visual merchandising skills and a keen eye for retail presentation.
• Exceptional customer service skills and a passion for creating memorable shopping experiences.
• Proficiency in retail POS systems and inventory management software.
• Strong organizational and time management skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
• Excellent communication and interpersonal skills.

• Develop and implement strategic operational plans to achieve sales targets and profitability goals.
• Oversee day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
• Recruit, train, mentor, and manage store managers and their teams, fostering a high-performance culture.
• Implement and enforce company policies, procedures, and standards for customer service, visual merchandising, inventory management, and loss prevention.
• Monitor key performance indicators (KPIs) such as sales, customer satisfaction, conversion rates, average transaction value, and operational costs.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Manage store budgets, inventory levels, and staffing to ensure optimal resource allocation.
• Ensure compliance with all local, state, and federal regulations.
• Drive initiatives to enhance the customer shopping experience and build customer loyalty.
• Conduct regular store visits and performance evaluations, providing constructive feedback and support to store teams.
• Lead strategic projects aimed at improving operational efficiency, technology adoption, and team development.
• Act as the primary point of contact for store-level issues and resolutions.

• Bachelor's degree in Business Administration, Marketing, or a related field. An MBA is a plus.
• Minimum of 7-10 years of progressive experience in retail management, with at least 3-5 years in a multi-unit or regional management role.
• Proven track record of successfully managing store operations and driving sales performance.
• Strong understanding of retail operations, including inventory control, visual merchandising, loss prevention, and customer relationship management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to recruit, train, and develop high-performing teams.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving skills, with the ability to interpret financial data and sales reports.
• Ability to travel regularly to assigned store locations in the **Boston, Massachusetts, US** area.
• Passion for delivering exceptional customer service and creating memorable shopping experiences.

Why Guitar Center? Heres just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Operations Associate, you will be responsible shipping and receiving stock/shipments, administer daily tasks, and ensure product is merchandised for the customer to have a great experience in our stores.

A few special characteristics that make our Operations Associates successful :

• Collaboration : Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
• Customer Focus : Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Initiative : Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
• Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
• Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

As our Operations Associate, you will:

• Tasks related to inventory control
• Shipping and receiving of gear and other items
• Cycle Counting of Inventory (preparation and execution)
• Stocking and merchandising to a planogram
• Printing and placing of signage and price signs (POP)
• Cash Handling
• Shrink awareness and control
• Additional duties as assigned

Requirements:

• Basic understanding of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Must be able to work in a loud environment for 5-8 hours
• Must be able to work weekends, holiday, and evenings
• Must be able to lift up to 40 lbs

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job?related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1? ext. 2862 or by sending an email to

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.