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Join to apply for the Director of Store Operations- FUTURE OPPORTUNITIES role at Eataly

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Join to apply for the Director of Store Operations- FUTURE OPPORTUNITIES role at Eataly

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Company Description

• Eataly is the world’s largest artisanal Italian food and beverage marketplace! Each Eataly has its own character and theme, with the same goal for our guests to:
• SHOP high-quality Italian, local, and homemade products
• LEARN through classes and our team’s product knowledge

Job Description

The Director of Store Operations oversees all aspects of store operations, working with senior leadership to drive sales, increase profitability, and ensure a positive guest and team member experience. Reports to the VP of Operations and manages store leadership across various departments.

• Develops and implements strategic plans aligned with company objectives
• Ensures daily operations meet standards in guest service, safety, and financial goals
• Manages labor, costs, inventory, compliance, and merchandising
• Develops budgets and monitors KPIs to improve performance
• Analyzes data to inform decisions and promotes collaboration among departments
• Addresses store issues and motivates the team
• Partners with HR on hiring and performance management

Qualifications

• Bachelor’s Degree
• 8+ years management experience in high-volume restaurant or retail
• Passion for Italian food and hospitality
• Proficiency in Microsoft Office
• Strong leadership and communication skills
• Experience with Italian cuisine and wine preferred

The annual salary range is $100,000 - $140,000.

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off and Parental Leave
• RRSP with company match
• Bonuses, free meals, discounts, classes, referral programs, and more

Eataly is an equal opportunity employer committed to diversity and inclusion. Accommodation is available upon request.

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim. for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America.

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives.
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety.
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising.
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards.
• Establishes and monitors KPIs to measure and improve store performance.
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions.
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives.
• Serves as the final decision-making point of contact in addressing problems related to the store.
• Motivates, inspires, and develops team through setting clear expectations and leading by example.
• Partners with HR to be actively involved in hiring, performance reviews, and terminations.
• Represents the store to the community and guests.
• Performs other duties as required or assigned.

• Bachelor’s Degree.
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment.
• Passion for Italian food and hospitality.
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
• Exceptional communication, leadership, motivational, and team-building skills.
• Demonstrated problem-solving, organizational, analytical, and business management skills.
• Experience with Italian cuisine and wine highly preferred.

The annual compensation for this role is $100,000 - $140,000.

Benefits and Perks

• Medical, Dental, Vision Insurance.
• Paid Time Off.
• Paid Parental Leave.
• RRSP with company match.
• Bonus program.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

At Elements Massage Canton, we value our people and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration and provide the proper resources for everyone to excel.

Elements Massage in Canton is looking for an engaging, warm, outgoing personality to lead the sales and customer service of potential clients and our current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.

Our team members will earn commission for wellness plan and have opportunities to earn additional monthly bonuses.

Responsibilities and Duties:

Elements Massage in Canton is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.

• Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills:

Skills:

• Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits:

• $16+/hour depending on experience
• Monthly Bonuses (ongoing)
• Paid Time Off
• Holiday Pay
• A complimentary monthly massage at the studio
• Health Insurance
• Dental/Vision
• Retirement Savings (401-k or SImple IRA)

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Location: Canton, MA

Job Types: Full-time, Part-time

Pay: $6.50 - 17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

At Elements Massage Canton, we value our people and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration and provide the proper resources for everyone to excel.

Elements Massage in Canton is looking for an engaging, warm, outgoing personality to lead the sales and customer service of potential clients and our current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.

Our team members will earn commission for wellness plan and have opportunities to earn additional monthly bonuses.

Elements Massage in Canton is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.

• Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Skills:

• Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

• $16+/hour depending on experience
• Monthly Bonuses (ongoing)
• Paid Time Off
• Holiday Pay
• A complimentary monthly massage at the studio
• Health Insurance
• Dental/Vision
• Retirement Savings (401-k or Simple IRA)

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Location: Canton, MA

Job Types: Full-time, Part-time

Pay: $6.50 - 17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift