12 State Of Hawaii jobs in Honolulu
MEDICAL TRANSCRIPTIONIST - HAWAII STATE HOSPITAL - KANEOHE, OAHU
Posted 1 day ago
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Job Description
The State of Hawaii is seeking applicants for various positions. Salary details are available in the position description. The job is located on the Island of Oahu within the Health department.
This recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.
Duties SummaryTranscribe and type a variety of medical reports including medical histories, discharge summaries, consultations, operative and radiologic reports dictated by physicians; verify questionable and unfamiliar terms; abstract information from patient records; and perform other related duties as assigned.
Minimum Qualification RequirementsApplicants must meet all the requirements for the position they are seeking as of the date of the application. To qualify, you must meet all of the following requirements:
Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Basic Education/Experience: A high school diploma, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation OR experience requiring the ability to read, comprehend and apply written directions and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis.
Clerical-Typing Experience: One year of progressively responsible work experience which involved the operation of a typewriter (or word processor) at the rate of 55 net words per minute in performing a variety of standard clerical work such as typing of correspondence, reports and other material. Such work must have demonstrated knowledge of English grammar, spelling, and punctuation; common office appliances and equipment; and the ability to read and understand oral and written instructions; carry out procedures in clerical work systems; speak and write simply and directly; observe differences in copy and proofread words and numbers quickly and accurately; and operate various kinds of office equipment.
Specialized Experience: One year of progressively responsible work experience in transcribing (from direct dictation, tapes or similar recording system) and typing (by typewriter or word processor) medical reports, progress notes, case summaries, or correspondence involving medical terminology. Such experience must have demonstrated knowledge of medical terms and the ability to use standard medical references to verify questionable terms.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements will apply.
Other InformationThe State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call for assistance.
Public Service Loan Forgiveness (PSLF) Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer.
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you.
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency.
Your Job Benefits with the State of HawaiiThe State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur. A summary of these benefits, which is based on full-time employment, is listed below:
Paid Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation: You may earn vacation leave at a rate that other employers find tough to match 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave: You may earn sick leave at the same rate as vacation 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves: Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance: The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website for coverage and options.
Group Life Insurance: The State provides a free life insurance policy for employees.
Retirement Plan: The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to
Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits: Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation: The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security: As an employer, the State also contributes to an employee's social security account.
Promotions & Transfers: For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education: The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses: The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards: The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws
MEDICAL RECORD TECHNICIAN V - HAWAII STATE HOSPITAL - KANEOHE, OAHU
Posted 7 days ago
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Job Description
Recruitment Number Salary: $3,484 to $4,409 per month (SR-11, Step C to I). Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.
Medical record technicians are responsible for para-professional medical record functions at hospitals or allied medical care facilities subject to departmental policies and regulations, or from any of its personnel to whom authority is delegated to act. Provide assistance to a higher-level medical record technician or to a medical record librarian by performing para-professional functions in a medical record department of a hospital or allied medical care facility; and perform other related duties as assigned.
To qualify, applicants must meet all of the following requirements:
Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
General Experience: Two and one-half (2-1/2) years of progressively responsible experience in a medical record department of a hospital or allied medical care facility, or in an allied health or medical program, which included such duties as filing medical records, posting data onto medical records, cross-indexing data, compiling numerical data from medical records or reports, typing medical reports, and work of a comparable nature. The experience must have demonstrated knowledge of medical terminology, office practices and procedures pertinent to medical records processing and maintenance, common office appliances and equipment; and the ability to perform arithmetic computations, follow oral and written instructions, operate various kinds of office equipment and deal tactfully and effectively with others.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.
The State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
State Government Relations Director
Posted 6 days ago
Job Viewed
Job Description
Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a **State Government Relations Director** .
***In order to be considered for this role, you are required to live in the state and be within commuting distance of the State Capital. *Honolulu, HI**
**The State Government Relations Director** is responsible for serving as the primary representative of the American Heart Association to the assigned state legislature and relevant state agencies to generate awareness and support for the American Heart Association's public policy agenda in Hawaii and remotely for Alaska. Strategically coordinate and oversee efforts to further the state public policy priorities of the American Heart Association. Responsible for working with American Heart Association staff, volunteers, coalitions, and partner organizations to build support for American Heart Association policy issues and to integrate advocacy messaging into relevant American Heart Association programs and events.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.
**Responsibilities**
+ Meets one on one with members of the state legislature, their staff, and other state government officials to gain support for the American Heart Association's advocacy issues.
+ Monitors and engages on state-level legislative and regulatory issues of concern to the American Heart Association and apprises appropriate American Heart Association volunteers and staff of emerging advocacy issues.
+ Provides policy research, development of support materials, recruitment of spokespersons, preparation of testimony, and other activities as needed to advance the American Heart Association's legislative agenda.
+ Participates in coalition building efforts and collaborative partnerships to leverage opportunities that advance the American Heart Association's advocacy issues.
+ Recruits' membership for and provides staff support to volunteer state advocacy committee(s). Collaborates with the committee to develop an annual state legislative agenda.
+ Provides strategic direction on statewide grassroots and key contact, recruitment, retention and mobilization efforts. Provides strategic direction and support materials for state lobby days and/or local in-district meetings.
+ Collaborates with communications staff partners on development and timing of media advocacy efforts.
+ Prepares required reporting information including local, state and/or federal lobbying reports and other reporting as necessary.
+ Provides advocacy presentations and training opportunities to volunteers and staff as needed.
+ Attends and participates in relevant American Heart Association meetings throughout the year, including national and affiliate staff training, affiliate and state-level meetings with staff partners, and metro board meetings.
**Qualifications**
+ Bachelor's Degree in Public Policy, Political Science, Law, related field or equivalent work experience
+ Three (3) years of experience and success in legislative and regulatory lobbying
+ Three (3) years of demonstrated experience building and managing issue advocacy coalition(s)
+ Three (3) years of experience developing and implementing grassroots and media advocacy tactics
+ Exceptional oral and written communications skills
+ Policy analysis and technical (legislative and regulatory) writing skills
+ Ability to simultaneously manage multiple, complex projects in varying stages of development under time constraints
+ Knowledge of the principles and practices of strategic planning, budgeting, and managing work
**Preferred Qualifications**
+ Knowledge of voluntary health organizations or nonprofit organizations
+ Experience working in health care policy
+ Experience in volunteer management
+ Understanding and appreciation for the use of technology and information systems
**Compensation & Benefits**
The expected pay range will be $80,000 - $95,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
+ **Compensation** - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.
+ **Performance and Recognition** - You are rewarded for achieving success by merit increases and incentive programs; based on type of position
+ **Benefits** - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
+ **Professional Development -** You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
+ **Work-Life Harmonization -** The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
+ **Tuition Assistance** - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association's 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
**At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.**
**This position not a match with your skills?** Click here to see other opportunities.
In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
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**Default: Location : Location** _US-HI-Honolulu_
**Posted Date** _1 month ago_ _(7/24/ :11 PM)_
**_Requisition ID_** _ _
**_Job Category_** _Advocacy_
**_Position Type_** _Full Time_
Manager Public Sector Programs
Posted 4 days ago
Job Viewed
Job Description
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Manager Federal Programs provides solution delivery and guidance for the Department of Interior. Provides support and guidance for program personnel and direct management of other contracts. Coordinates management of work performed on tasks under contracts. Acts as central point of contact with customers. Exercises full authority to act for Lumen in performance of required work and services under Task Orders. Works independently, or under general direction of senior level company management, on all phases of performance including contract management, project/task order management, coordination of resource needs, coordination with corporate resources and management. Has a broad and deep knowledge of IT industry, business administration, and human resource management and has excellent oral and written communications skills.
**The Main Responsibilities**
-Direct coordination with customers is an essential element to success of program
-Perform interviews of candidates and process
-Communicate policies, purposes, and goals of organization to subordinates
-Directs development and implementation of processes and procedures to ensure program operates efficiently, and address problems and deficiencies swiftly
-Strategic planning and support for customer missions
-Provides comprehensive program reviews to internal and external customers
-Ensure contract deliverable line items are met
-Understand and adhere to Federal (FAR), customer and company policies and practices
-Manages complex spend plans and ensure all aspects of program are operating within established budgets
-Ensure requirements are fulfilled and schedules are met
-Assesses and mitigate operational risks and issues and escalates to upper management as required
-Develops customer required methodologies, procedures and systems to produce reports to measure program success and direction
-Ensure documented guidelines and operating procedures for quality assurance/control are followed.
-Provide recommendations to customer to improve operations, as required.
-Deploy and maintain a technically proficient and professionally capable staff.
-Keep personnel turnover to a minimum and ensure individuals are motivated to achieve excellent performance.
-Ensure problems are minimized and unavoidable problems are resolved with minimal disruption to activities performed under task order.
-Obtain continuous feedback on performance from appropriate Government personnel and disseminating feedback to personnel on all areas of task order performance.
-Ensure resources necessary to perform task orders are identified with clearly defined roles and deployed on schedule.-Ability to present customer information on program status in various forms.
**What We Look For in a Candidate**
-Some local travel required and quarterly visit to 1 customer site in Tampa, FL
-Full life-cycle development, demonstrated ability to provide guidance and direction, proven expertise in management and control of funds and resources, and demonstrated ability to manage multiple tasks
-US Citizenship required
-CLEARANCE REQUIREMENT: TS/SCI or ability to obtain clearance
-Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation)
-EXPERIENCE REQUIREMENTS: Minimum 12 years of general experience and 6 years specialized
-Project Management Professional (PMP) certification desired
-ITIL v3 Foundations certification desired
-Bachelor of Science degree in Business, Computer Science, Information Systems, Engineering, or other related scientific or technical discipline
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$103,711 - $38,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
108,896 - 145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
114,082 - 152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
Learn more about Lumen's:
+ Benefits ( Bonus Structure
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**What to Expect Next**
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/23/2025
IT Project Manager - Public Sector
Posted 6 days ago
Job Viewed
Job Description
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
Senior Consultant / Project Manager will provide Project Management services to our public sector clients. The Consultant will work with the project team(s) to provide overall leadership and task coordination as well as direct responsibility for the deliverables and work products produced by the team(s). These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology.
**Required Duties**
+ Provides project management over small to large software development and other projects.
+ Oversee development of all deliverables, status reports and other work products.
+ Plan and oversee all project work and develop/manage any potential organizational change management strategies or processes that might be needed.
+ Advise our clients on processes, methodologies, standards and best practices to follow for their projects.
+ Develop, manage, and update Project Plan and other project documents (e.g., Project Management Plan, Communication Plan, Risk Plan, Stakeholder Register).
+ Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur.
+ Understand various software development life cycle methodologies and how they are used.
+ Participate in business development activities and assist with proposal development.
+ Provide management oversight of project budget.
+ Manage communications with clients, vendors, and project stakeholders.
+ Effectively address and resolve conflicts across teams.
+ Willingness to learn IV&V.
**Other Potential Duties:**
+ Perform IV&V tasks & develop IV&V reports
+ Manage and track the IV&V findings (risk and issue) log
+ Assisting our customers with business process reengineering
+ Supervise one or more staff members directly
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.**
**Mandatory Qualifications:**
+ Must reside in western region of US.
+ 7+ years of overall IT industry experience.
+ 5+ years of prior project management experience using both Agile and Waterfall techniques in IT related projects to include operations, infrastructure, and application development projects.
+ Excellent business writing skills.
+ Strong Microsoft Office applications skills, including MS Project.
+ Ability to use sound judgment in completing tasks and to seek guidance when needed.
+ Attention to detail and ability to work with large data sets with accurate results.
+ Ability to move projects forward within a specific timeline and budget.
+ Commitment to exceptional client service.
+ Creative problem-solving ability and a consultancy mindset.
+ Ability to effectively interact with various levels of management and with clients and make presentations to various audiences.
+ Flexible, self-starter possessing intellectual curiosity.
+ Enthusiasm for life-long learning and staying well-informed about current technology and business issues.
+ Able to follow, critically evaluate, and improve upon current processes.
+ Ability to recognize issues and identify solutions.
**Preferred Qualifications:**
+ Resides in Oahu, Hawaii.
+ Hawaii state agency experience.
+ Active Project Management Professional (PMP) Certification.
+ Active Certified Scrum Master (CSM) Certification
+ Ability to understand complex federal regulations and requirements.
**Education:**
+ Bachelor's degree required, master's degree preferred
Remote:
This position is remote with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company's success. To be successful in a remote work role at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.We are accepting applications on an ongoing basis until filled.
As required by applicable law, PCG provides the following reasonable range of compensation for this role: $115,000-$135,000.
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**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
SAP Technical Consultant - Public Sector
Posted 6 days ago
Job Viewed
Job Description
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
PCG is hiring a Senior Consultant to lead technical oversight on a public sector state government modernization project while continuing to support building the team and portfolio of projects in our Technology Consulting Practice Area.
This Senior consultant will serve as the primary point of contact for providing expert advice, assistance, and guidance to support a major ERP Migration project and ensure all project requirements are met. The Sr. Consultant will lead the work with the support of the project team to provide Independent Verification and Validation (IV&V) services to the ERP migration project. Direct responsibility for the system and stage gate level assessment deliverables and work products produced along with the team. These deliverables and work products will be completed in accordance with our practice area's overall strategy, approach, and methodology. The consultant ensures all assessments and deliverables are high-quality and comprehensive, providing meaningful insights into the ERP Migration project in all dimensions. The consultant must be in SC, GA, or NC.
Broad experience in selected industries (e.g., healthcare, finance, education, etc.), technical competencies (e.g., technical writing, cloud/SaaS services, industry-leading ERP software products ), and management approaches (e.g., Agile, Waterfall) are required.
Project Delivery -
+ Proactively solve complex client problems from pursuit through execution using a consultative mindset.
+ Anticipate issues and blockers proactively.
+ Identify and surface patterns to peers and leadership about the root causes of problems.
+ Assimilate research and complex data to objectively inform recommendations.
+ As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance and progress.
+ Manage project teams focused on architecture, software design, development, configuration, testing, implementation, and project assurance/oversight.
+ Apply your financial acumen to make business recommendations that improve the success of your projects.
Business Development -
+ Support proposal responses for RFPs, including participating in the response writing.
+ Understand our competitors and develop strategies to differentiate our approach against them in the marketplace.
+ Gain a deep understanding of most products and services within the practice and help drive the strategy for aligning them with the market.
+ Effectively review RFPs, champion bid decisions on opportunities, and influence the decisions.
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.**
**Required Qualifications:**
+ The consultant must be in SC, GA, or NC.
+ Experience with either the implementation of a large-scale cloud-based ERP system or Experience with technical project management of a cloud-based ERP system (preferably an SAP ECC to SAP S/4HANA RISE Migration)
+ Quality Assurance or Independent Verification and Validation (IV&V) experience with large HR/Financial system implementation projects
+ Must be based in one of the following locations (North Carolina, South Carolina, Florida, Georgia)
+ 5+ years of relevant experience providing a combination of the following services: Implementation, IV&V, project management, quality assurance (QA), and other project oversight services for State governments, preferably in programs related to Enterprise HR/Financial Systems, Health/Human Services, Government Operations, Education, Finance, Systems Integration, Corrections, and similar systems.
+ Excellent writing skills and ability to make presentations to various audiences.
+ Ability to work effectively with various stakeholders
+ Experience working with systems in large-scale integrated/modular environments.
+ Ability to interact with all levels of personnel, from technical to executive management, and influence stakeholders to get things done.
+ Exceptional communication skills.
+ Must be a self-starter, enthusiastic, and have political savvy to accomplish objectives while maintaining a likable presence.
+ Bachelor's Degree from an accredited University.
+ Ability to travel 25% regionally and, in some cases, across the country, approximately twice a year.
+ Also serves as a Subject Matter Expert on S/4HANA RISE migration.
**Preferred Technical Skills**
5+ years of experience in the following
+ Technical Expertise: Deep knowledge of various SAP modules (e.g., S/4HANA, ECC, BW, FICO, MM, SD) and their integration.
+ SAP Architecture: Strong understanding of SAP architecture frameworks, methodologies, system landscapes, and data modeling concepts.
+ Cloud Solutions: Experience with cloud-based SAP solutions (e.g., SAP RISE Platform, SAP Business Technology Platform) and cloud migration strategies.
+ Integration: Proficiency in SAP integration tools and techniques, including APIs, middleware solutions (e.g., SAP PI/PO, CPI), and cloud connectors.
+ Databases: Solid knowledge of database technologies, particularly SAP HANA and SQL.
+ Programming: Proficiency in ABAP, Fiori, Java, or other relevant programming languages for custom development and enhancements.
This position is hybrid with travel/onsite requirements. To be successful in a remote work role at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled.
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $88,000-$140,000
#LI-AH1
#LI-remote
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
Senior Director, PMO, Public Sector
Posted 6 days ago
Job Viewed
Job Description
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
We are seeking a strategic results driven leader to own the planning execution and delivery of complex cross-functional programs for the Public Sector. This role is responsible for aligning program objectives with organizational goals managing program teams and ensuring successful outcomes across multiple initiatives using PM best practices processes and policies to ensure alignment with corporate strategy and goals.
**Location**
This is a remote opportunity open to candidates located anywhere in the U.S.
**The Main Responsibilities**
+ Lead the end-to-end lifecycle of large/complex Public Sector strategic programs and technical initiatives, workflow management and investment optimization functions from strategic planning through execution and delivery.
+ Define and track performance metrics to support the Service Level Agreements (SLAs) with business stakeholders
+ Develop and maintain program roadmaps, timelines, budgets, and risk mitigation plans.
+ Lead business-planning efforts and build governance frameworks ensuring compliance with government policies to support effective communications of project updates, changes and dependencies
+ Implement best practices in program governance, change management, and stakeholder engagement. Monitor and report on program performance, using data to drive continuous improvement.
+ Foster a culture of accountability, innovation, and operational excellence.
+ Establish budget control guidelines and processes, and work with finance teams, delivery organizations and project managers to prepare accurate capital budgets, operating expense budgets and forecasts
+ Report on programs including program risks, performance status and resolution plans to senior management and the customer.
+ Plan and execute programs to strict deadlines and within the program budget to include acquiring and managing resources and coordinating the efforts of team members and third-party contractors or consultants to deliver programs according to plan.
+ Contribute to the development of the strategic business plan and work effectively within the team to achieve planned goals/objectives.
**What We Look For in a Candidate**
+ Bachelor's degree or equivalent education and relevant experience, MS preferred
+ 12+ years of related experience including leadership experience, managing and/or directing a complex, dynamic technology workforce, including offshoring and outsourcing of work/resource
+ Must have software, engineering and/or product experience
+ Experience leading others in a large, highly complex and ever-changing organization.
+ High level of comfort managing competing priorities, crystallizing ideas and thoughts into plans and activities, handling ambiguity constructively, and rationalizing on strategic and managerial levels.
+ Able to build relationships with business and technology partners to influence and collaborate across the organization, strengthen the role of technology, implement initiatives and plans, and deliver projects on time and on budget.
+ Demonstrate a sense of urgency, accountability and holds same standards for the department.
+ High achiever, results-oriented, and decisive hands-on manager with strong project management in a technology environment and business acumen.
+ Top Secret Security Clearance
+ PMP/PMI and/or Lean Six Sigma Certification, preferred
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$171,447 - $28,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
180,020 - 240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
188,592 - 251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
#LI-KG1
#LI-Remote
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/06/2025
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Strategic Customer Success Manager - Public Sector
Posted 8 days ago
Job Viewed
Job Description
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months. Interns will be paid through the Skillbridge Program by the Department of Defense.
About the RoleThe Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of "Customer Love".
What You Will Do- Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team
- Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts
- Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent's solutions
- Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent
- Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment
- Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products
- Proactively identify issues/risks and escalate internally for prompt resolution
- Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent
- Work across the organization as the customer's champion to advocate for their needs and ensure company alignment in support of existing account base
- Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals
- Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events
Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent
Experience with the sales discovery process and customer service escalation models
Experience running Executive level reviews in person
Ability to command a room - public speaking experience a plus
Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
Honest and transparent partner to customers, winning and keeping their trust
Exceptionally well organized / detail-oriented with outstanding oral and written skills
Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition
Experience in tracking sales activities, customer data, and customer status
Ability to drive synergy and accountability across cross functional teams
Collaborative inventive team player
Experience implementing and supporting large-scale technology solutions at Fortune 500 companies
Bachelor's degree or equivalent experience
B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies
Currently holds or has held a clearance
Ready to build what's next? Let's get in motion.
Come As You Are. Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Senior Program Control Consultant - Public Sector
Posted 3 days ago
Job Viewed
Job Description
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen is seeking a Lead Program Control Consultant to support our Government Program Control Office (PCO). In this key role, you'll contribute to the financial and operational success of federal programs by supporting pricing strategies, budget planning, and performance analysis.
This is an expanded role within Lumen's PCO group, which will be taking unmanaged accounts and transforming them into program controlled accounts. Experience with developing projects from conception and using innovation to design are key.
You'll work with multiple systems, extracting data, and creating standard reporting dashboards for various customers. Expertise with managing large data sets and converting data into functional reporting and accurate forecasting is essential.
You'll work closely with cross-functional teams to ensure compliance, deliver accurate financial insights, and help drive value for our government customers. This position is ideal for a detail-oriented professional with strong analytical skills and a passion for supporting mission-driven work.
**The Main Responsibilities**
+ Financial Support & Analysis: Responsible for developing cost models, analyzing financial data, and supporting pricing strategies for proposals and contract modifications. Emphasis on forecasting, funding, budgeting, data collection and detailed data analysis.
+ Team Leadership & Contribution: Collaborate with senior consultants and program managers on large-scale federal programs. Be the subject matter expert (SME), provide training and guidance across functional teams. Manage assigned tasks and contribute to team success. Be accountable to an assigned team, section, unit, function, or project.
+ Cross-Functional Collaboration: Work with Finance, PMO, Sales, and Offer Management to support problem-solving efforts and align financial planning with program goals.
+ Reporting & Presentations: Prepare and deliver financial reports and presentations for internal stakeholders and support Program Management Reviews (PMRs).
+ Customer Value Focus: Identify opportunities to improve cost efficiency and service delivery in support of customer objectives. Emphasis on establishing customer deliverables and building customer relationships.
+ Contract Knowledge: Apply working knowledge of federal contract types (FFP, T&M, CPAF, CPFF, hybrid) to ensure accurate financial planning and compliance.
+ Compliance & Documentation: Ensure adherence to internal controls and federal regulations. Be responsible for providing the required financial details for audits and after-action reporting.
**What We Look For in a Candidate**
**Location:** WFH, US
**Clearance:** This position may require a U.S. government security clearance (e.g., Secret, Top Secret, TS/SCI). Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)
+ Bachelor's degree in Business Administration, Finance, or a related field
+ 6-10 years of experience in program control, financial analysis, or federal contracting
+ Professional certifications (CPA, PMP, CPCM) are a plus
+ Strong proficiency in Power BI and Microsoft Excel; familiarity with SQL is beneficial
+ Experience with SAP and Dassian systems preferred
+ Experience with Earned Value Management (EVM) on U.S. government contracts, in compliance with FAR/DFARS requirements preferred
+ Effective communication and presentation skills
+ Strong analytical mindset and attention to detail
+ Ability to travel occasionally to the Washington, D.C. area
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
#LI-MR1
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/12/2025
Strategic Customer Success Manager - Public Sector
Posted 6 days ago
Job Viewed
Job Description
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Job Fairs & Work Programs, Skillbridge
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months. Interns will be paid through the Skillbridge Program by the Department of Defense.
**About the Role:**
The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of "Customer Love".
**What You Will Do:**
+ Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team
+ Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts
+ Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent's solutions
+ Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent
+ Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment
+ Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products
+ Proactively identify issues/risks and escalate internally for prompt resolution
+ Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent
+ Work across the organization as the customer's champion to advocate for their needs and ensure company alignment in support of existing account base
+ Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goalsIncrease customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events
**What You Will Bring:**
+ Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent
+ Experience with the sales discovery process and customer service escalation models
+ Experience running Executive level reviews in person
+ Ability to command a room - public speaking experience a plus
+ Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
+ Honest and transparent partner to customers, winning and keeping their trust
+ Exceptionally well organized / detail-oriented with outstanding oral and written skills
+ Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition
+ Experience in tracking sales activities, customer data, and customer status
+ Ability to drive synergy and accountability across cross functional teams
+ Collaborative inventive team player
+ Experience implementing and supporting large-scale technology solutions at Fortune 500 companies
**What Gives You an Edge:**
+ Bachelor's degree or equivalent experience
+ B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies
+ Currently holds or has held a clearance
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.