344 Store Manager jobs in Maryland

6300 Georgetown Blvd Sykesville Maryland, 21784,

Starting Pay:
$70,000.00 Annual

This position is eligible for a monthly bonus, based on performance goals.

Position Description:

Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Essential Duties and Responsibilities:

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Transfers to different stores at any time due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent
• Two years' work experience in Retail Management, preferably thrift
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at , option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.
**Job Description**
**Core Responsibilities**
+ Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
+ Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.
+ Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
+ In-store owner for merchandising, brand, resets and all associated training compliance.
+ Coaches and develops team members on how to position all company products with customers.
+ Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
+ Responsible for appropriate staffing levels and efficient scheduling.
+ Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
+ Reviews and analyzes operational and financial reports to improve operational performance and metrics.
+ Builds collaborative relationships with market, region and division stakeholders.
+ Follows and administers cash handling policies and procedures.
+ Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.
+ May participate in retail test and pilot experiences related to product, store design and operational improvements.
+ Typically manages a team of 8-12 direct reports.
+ Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
+ Consistent exercise of independent judgment and discretion in matters of significance.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Respect and promote inclusion & diversity.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer Experience (CX); Sales; People Management
**Salary:**
Primary Location Pay Range: $53,077.50 - $8,462.50
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: 25,000
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Sales

Our client is seeking an experienced and highly motivated Senior Retail Store Manager to oversee operations at their flagship store located in the vibrant heart of Baltimore, Maryland . This is a critical role responsible for driving sales, managing staff, and ensuring an exceptional customer experience. The ideal candidate will possess a strong understanding of retail dynamics, visual merchandising, inventory control, and loss prevention strategies. You will be responsible for setting sales targets, analyzing performance metrics, and implementing initiatives to achieve and exceed financial goals. Your leadership will be instrumental in recruiting, training, and developing a high-performing team of sales associates and assistant managers. This position requires a proactive approach to problem-solving, excellent communication skills, and the ability to foster a positive and productive work environment. Key responsibilities include daily operational oversight, managing store budgets, ensuring compliance with company policies and procedures, and maintaining visual presentation standards across the sales floor. The Senior Retail Store Manager will also liaise with corporate headquarters on merchandising, marketing, and operational matters. We are looking for a candidate with a proven track record in retail management, demonstrating consistent success in driving profitability and customer loyalty. A passion for our client's brand and a commitment to delivering outstanding service are essential. If you are a strategic thinker with a hands-on approach and a desire to lead in a dynamic retail setting, we encourage you to apply. This role offers the opportunity to make a significant impact within a growing organization.

Our client, a renowned fashion retailer, is seeking a highly motivated and experienced Senior Retail Store Manager to lead their flagship store located in the heart of Baltimore, Maryland, US . This is an exciting opportunity to drive sales, cultivate exceptional customer experiences, and manage a high-performing team. As the Senior Store Manager, you will be responsible for all aspects of store operations, including visual merchandising, inventory management, staff recruitment, training, and development. You will ensure that sales targets are met and exceeded through effective sales strategies and customer engagement. The ideal candidate will possess a strong understanding of retail KPIs, a passion for fashion, and proven leadership abilities. You will create an inspiring work environment that motivates employees and fosters a positive store culture. Responsibilities include managing staff schedules, overseeing daily operations, handling customer inquiries and resolving complaints, and ensuring the store adheres to brand standards and operational procedures. You will also be responsible for managing store budgets, controlling expenses, and minimizing loss. The ability to analyze sales data, identify trends, and implement proactive strategies to drive performance is crucial. We are looking for a dynamic individual with excellent communication and interpersonal skills, capable of building strong relationships with both customers and team members. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding results. This is a fantastic opportunity for an ambitious retail leader to advance their career within a respected organization.

Responsibilities:

• Drive store sales and achieve all revenue targets.
• Manage daily store operations, ensuring smooth and efficient functioning.
• Lead, train, and motivate a team of retail associates to deliver exceptional customer service.
• Implement visual merchandising standards to create an attractive store environment.
• Oversee inventory management, including stock levels and loss prevention.
• Develop and execute sales strategies to maximize customer engagement and conversion.
• Handle customer inquiries, feedback, and resolve complaints effectively.
• Manage store budgets, expenses, and profitability.
• Recruit, onboard, and develop talented retail staff.
• Ensure compliance with all company policies and procedures.
• Analyze sales reports and KPIs to identify areas for improvement.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in Business or related field preferred.
• Minimum of 5 years of retail management experience, with a proven track record of success.
• Demonstrated leadership skills with the ability to inspire and motivate a team.
• Strong understanding of retail sales principles, merchandising, and inventory control.
• Excellent customer service and communication skills.
• Proficiency in retail management software and POS systems.
• Ability to analyze sales data and make data-driven decisions.
• Experience in budget management and loss prevention.