Store Manager

61764 Pontiac, Michigan Thorntons LLC

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Job Description

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements
Essential Job Functions (Responsible to)
-Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
-Create a place of welcoming and belonging for our Guests and Team Members
-Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion
-Engage and lead company initiatives
-Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
-Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
-Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
-Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts
-Train and empower Team Members to de-escalate Guest service issues
-Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
-Uses a point-of-sale cash register and other electronic equipment
-Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
-Perform additional duties as assigned
Key Relationships
-Region Manager
-General Manager
-Guest Service Representative
-Human Resource Manager
-Recruiter
-Trainer
-Auditor
Skills
-Demonstrates a commitment to leading by example, considering no tasks as below one's position.
-Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives
-Demonstrates a positive and approachable presence, even during stressful situations
-Recognizes positive performance, celebrates team achievements, and addresses poor performance
-Provides feedback effectively and with empathy
-Collaborates with GM to deliver high-quality Guest service
-Fosters team camaraderie, collaboration, and cohesion
-Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions
-Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
-Uses analytical skills to identify and solve a variety of business-related problems
-Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for displaying, promoting, and selling products or services
-Principles and procedures for personnel recruitment, selection, and training
Experience
-Minimum one (1) year of management in retail and/or food and beverage industries
-Experience with the following applications a plus;
oPeopleMatter, Workday, Reflexis
oPDI, ESO
Equipment/Special Expertise
-NA
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (required)
-Must have reliable transportation
-Valid driver's license (preferred)
-Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 50 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit
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STORE MANAGER

48321 Auburn Hills, Michigan Dollar Tree

Posted 1 day ago

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Job Description

Store Dollar Tree
Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today.
We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow.
**Store Managers** at Dollar Tree are responsible for the following:
+ Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising
+ Performing all opening and closing procedures
+ Implementing all operational and merchandising direction that is communicated from the Store Support Center
+ Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers
+ Assisting in the realization of your store's maximum profit contribution
+ Protecting all company assets
+ Maintaining a high level of good customer service
+ Creative problem solving in the areas of:
+ Associate Development
+ Maximizing Sales Potential
+ Controlling Expense and Shrink
+ Merchandise Display
+ Store Signage Placement
**What we need from you:**
+ Must possess minimum 3 years prior retail management experience
+ Background in dealing with hardlines or variety merchandise, BIG BOX experience a plus
+ Strong productivity management ability in freight processing
+ Strong communication, interpersonal and written skills
+ Ability to work in a high-energy team environment
Dollar Tree proudly offers our full-time store management Associates with an opportunity to earn a bonus each month if key performance goals are achieved.
We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people.
As we work towards a healthier future, we provide eligible associates with the following:
Health and welfare programs including medical, pharmacy, dental, and vision
Employee Assistance Program
Paid Time Off
Retirement Plans
Employee Stock Purchase Program
_NOTE: There are differences in job duties for our store types that may vary from this job posting. Review our job descriptions posted on our Career Center._
Dollar Tree is an equal opportunity employer.
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Store Manager

48307 Rochester Hills, Michigan Paper Source

Posted 2 days ago

Job Viewed

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Job Description

**83879BR**
**Title:**
Store Manager
**Location/Division:**
MI - Rochester Hills - Rochester Hills - 4624
**Job Summary:**
A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer's perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again.
**Auto req ID:**
83879BR
**Employment Type:**
Full-Time
**State:**
Michigan
**City:**
Rochester Hills
**What You Do:**
- Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience.
- Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
- Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same.
- Build your team through engagement, motivation and coaching; assess performance proactively and timely.
- Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes.
- Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company.
- Develop the store team based on their individual strengths and through engagement, coaching and feedback.
- Assess the store from the customer's perspective and use insight to seek and influence improvement with the market leaders and regional manager.
- Communicate with your store team respectfully and with urgency on key issues and messages.
- Ensure compliance to company standards as it pertains to safety, customer experience and all store operations.
- Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate.
- Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
- Understand issues of shrink and expenses, holding the store team accountable to do the same.
**Knowledge & Experience:**
- Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
- Experience in leading, managing and developing employees at all levels.
- Experience managing payroll and scheduling effectively.
- Experience driving positive key financial results.
- Ability to organize, plan and prioritize workload.
- Manage your own time efficiently and effectively.
- Able to delegate and to work through others well.
- Communicate clearly and comfortably across all levels of the business.
- Build collaborative working relationships at all levels.
- Deliver honest and constructive feedback, holding team members accountable when necessary.
- Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
- One to two years of supervisory experience required; two plus years retail experience preferred.
Expected Behaviors
- Prioritize customer experience above all else.
- Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result.
- Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity. - Drive results.
- Provide feedback, coaching and development.
- Exhibit genuine passion to deliver a unique and creative experience through our people. - Listen to others.
- Can empathize with and understand people acting through kindness and respect. - Demonstrate collaboration.
- Address issues proactively.
- Make good decisions and engage in solution-based problem solving.
- Is comfortable with ambiguity.
- Show adaptability and work with a sense of urgency all the time.
- Maintain positivity.
- Remain discreet and unbiased.
- When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity.
**EEO Statement:**
As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact ( . Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
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Assistant Store Manager

48225 Harper Woods, Michigan Community Choice Financial Family of Brands

Posted today

Job Viewed

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Job Description

Overview:

As an Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by driving recovery processes , customer outreach, and risk management. You will assist in overseeing, training, and coaching customer service representatives where applicable while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. 

Responsibilities:

Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.


Maximize customer success by offering ancillary products that fit their needs.


Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.


Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards, safety procedures.


Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.


Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.


Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.


Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 


Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.


Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*


*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year experience in customer service, sales, or retail
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Leadership in a sales or customer service-oriented position
  • Management experience in retail, convenience store, grocery, financial, service, or related industries
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locations
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Educational Reimbursement Program
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers!

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart® website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot® Visa® Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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Assistant Store Manager

48035 Clinton Township, Michigan Community Choice Financial Family of Brands

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview:

As an Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by driving recovery processes , customer outreach, and risk management. You will assist in overseeing, training, and coaching customer service representatives where applicable while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. 

Responsibilities:

Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.


Maximize customer success by offering ancillary products that fit their needs.


Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.


Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards, safety procedures.


Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.


Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.


Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.


Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 


Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.


Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*


*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year experience in customer service, sales, or retail
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Leadership in a sales or customer service-oriented position
  • Management experience in retail, convenience store, grocery, financial, service, or related industries
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locations
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Educational Reimbursement Program
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers!

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart® website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot® Visa® Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

View Now

Assistant Store Manager

48225 Harper Woods, Michigan Community Choice Financial Family of Brands

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview:

As an Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by driving recovery processes , customer outreach, and risk management. You will assist in overseeing, training, and coaching customer service representatives where applicable while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. 

Responsibilities:

Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.


Maximize customer success by offering ancillary products that fit their needs.


Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.


Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards, safety procedures.


Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.


Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.


Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.


Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 


Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.


Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*


*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year experience in customer service, sales, or retail
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Leadership in a sales or customer service-oriented position
  • Management experience in retail, convenience store, grocery, financial, service, or related industries
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locations
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Educational Reimbursement Program
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers!

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart® website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot® Visa® Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

View Now

Assistant Store Manager

48035 Clinton Township, Michigan Community Choice Financial Family of Brands

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview:

As an Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by driving recovery processes , customer outreach, and risk management. You will assist in overseeing, training, and coaching customer service representatives where applicable while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. 

Responsibilities:

Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.


Maximize customer success by offering ancillary products that fit their needs.


Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.


Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards, safety procedures.


Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.


Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.


Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.


Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 


Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.


Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*


*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year experience in customer service, sales, or retail
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Leadership in a sales or customer service-oriented position
  • Management experience in retail, convenience store, grocery, financial, service, or related industries
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locations
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Educational Reimbursement Program
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers!

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart® website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot® Visa® Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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ASSISTANT STORE MANAGER

48043 Mount Clemens, Michigan Family Dollar

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Job Description

Store Family Dollar
**General Summary** **:**
Work where you love to shop! Family Dollar is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today.
We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow.
As a Family Dollar Assistant Store Manager you will be responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork.
**Principal Duties & Responsibilities** **:**
+ Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
+ Maintains a presence in the store by providing excellent customer service.
+ Ensures a clean, well-stocked store for customers.
+ At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
+ Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
+ Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
+ Supports Store Manager in loss prevention efforts.
+ Assumes certain management responsibilities in absence of Store Manager.
+ Follows all Company policies and procedures.
**Position Requirements** **:**
+ **_Education_** **:** Prefer completion of high school or equivalent. Ability to read, interpret and explain to other's operational directives (e.g., merchandise schematics, etc).
+ **_Experience_** **:** Prefer store management experience in retail, grocery, or drug store environments.
+ **_Physical Requirements:_** Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
+ **_Availability_** **:** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
+ **_Skills & Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people.
As we work towards a healthier future, we provide eligible associates with the following:
Health and welfare programs including medical, pharmacy, dental, and vision
Employee Assistance Program
Paid Time Off
Retirement Plans
Employee Stock Purchase Program
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is situated to provide certain detailed background information necessary to obtain a license to sell alcoholic beverages / tobacco products. Failure to comply and/or qualify for such license can lead to demotion or separation of employment.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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