50,041 Support Center jobs in the United States

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues. Perform remote troubleshooting using diagnostic tools and guided questioning. Install and configure computers (Windows and Mac), printers, VOIP phones, and peripheral devices. Triage all tickets in the Help Desk queue in a timely manner and escalate to the appropriate resource as needed. Answer incoming calls on the Help Desk phone line and log all calls in Connectwise ticket queue. Participate in the IT On-Call rotation. Maintain accurate inventory in Help Desk database. Work afterhours as required to support projects and events. Update all relevant and required documentation. Work with vendors as required to resolve issues in a timely manner. Work with the IT Security Manager to make sure the Help Desk is following defined security protocols and procedures. Troubleshoot wired and wireless networking, computer, AV, software, mobile devices, digital devices, and other technologies as required. Performs other duties as assigned.

Must have an excellent working knowledge of the following: Ability to analyze, diagnose and resolve reported problems on hardware, software, OS, applications and device compatibility. Installing/troubleshooting peripheral devices such as scanners, cameras, card readers, etc. Candidate must have experience troubleshooting PC's and printers in a large network environment. Excellent people and proactive communication skills. Experience with a ticket documentation system preferred. Excellent verbal and written communication skills required.

A minimum of three years' Support Center/ Help Desk experience. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus. Willingness to learn new technologies. Associate's or Bachelor's degree in related field preferred OR an equivalent combination of experience, education and related certifications from which comparable and demonstrable knowledge, skills and abilities have been achieved.

The MFAH is an organization comprised of 600+ employees and 1,000+ docents and volunteers. The museum is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance, with 1M visitors annually. Our multifaceted institution includes multiple gallery buildings, a sculpture garden, two art schools, three eateries and two house museums for decorative arts. The encyclopedic collection numbers more than 70,000 works of art in a wide range of media.

As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.

• Answer incoming calls in a professional and courteous manner.
• Thoroughly document and escalate potential problems via helpdesk support software and phone system.
• Contact on-call based on Standard Operating Procedure
• Perform other work related tasks as required and as assigned
• Comply with all NOV company and HSE procedures and policies.

• Document and escalate potential problems via helpdesk system
• Use helpdesk, tracking system and website information to ensure all customer data is up to date
• Have an awareness of information security when working on and with customer information
• Monitor and maintain computer systems and complex networks
• Diagnose hardware/software issues

• 3 to 5 years experience in a customer support role
• Experience with M/D Totco data acquisition and visualization technologies strongly preferred
• A record of successful resolution of customer support issues as an individual contributor.
• A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
• Experience with Jira service desk
• Excellent written and oral communication.
• Detail orientated with the ability to provide analytical reports and concise feedback

Join to apply for the Client Support Center role at Horizontal Talent

Join to apply for the Client Support Center role at Horizontal Talent

Direct message the job poster from Horizontal Talent

Join our dynamic team as a Client Support Specialist, where your technical expertise and customer service skills will shine. This remote role offers the opportunity to work collaboratively in a fast-paced environment, ensuring seamless customer interactions and support.

Responsibilities

• Provide exceptional customer support by quickly mastering and navigating various software and CRM systems.
• Efficiently handle and resolve support tickets using IT service management platforms.
• Collaborate with team members using communication tools to ensure timely issue resolution.
• Generate and manage reports using Microsoft Office Suite to track performance metrics.
• Utilize live chat and remote support tools to troubleshoot technical issues in real time.
  
  

• 1-2 years of experience in technical support with strong communication skills.
• Proficiency in Microsoft Office Suite and CRM systems like Salesforce or Zendesk.
• Ability to adapt quickly to new technologies and changing priorities.
  
  

• Experience with ServiceNow or similar IT service management platforms.
• Familiarity with data entry and reporting tools such as Excel or Google Sheets.
• Knowledge of live chat and remote support tools like Intercom or TeamViewer.
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Other
• Industries Staffing and Recruiting

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• Respond to customer issues with speed, find answers promptly, and address concerns in a polite, empathetic, and professional manner.
• Manage incoming calls and provide accurate information to customers.
• Possess the ability to quickly memorize, recall, or research answers to customer inquiries.
• Demonstrate excellent customer care and focus by assessing customers' needs and providing appropriate solutions, troubleshooting steps, or guidance for a positive customer experience.
• Learn and adhere to all customer service procedures and policies.
• Strive to exceed personal and team targets, goals, and quotas.
• Aim for swift resolution of customer inquiries.
• Maintain records of customer interactions, organizing and filing profile/account changes.

• Previous customer service experience
• Previous call center experience preferred, but not required.
• Excellent verbal communication skills with a polite, empathetic, and professional demeanor.
• Strong customer-centric approach and the ability to assess customer needs accurately.
• Strong demonstrated computer skills
• Ability to work a flexible schedule.

• Contract Length: 3 months with temp to hire opportunity.
• Start Date: January 8
• Schedule: Candidates must work a 10am or 12pm start time. Shifts are 9 hours each with lunch and 2 15-minute breaks. Candidates must be avaialble for 4 weekdays and 1 weekend shift weekly.
• Training: Training is the first two weeks on assignment.
• • Training Schedule: Monday-Friday, 8-5p.
  • Candidates can NOT be late or miss any training opportunities.

• Pay Range: $19/HR

Job Title: Customer Service Specialist Reports To: Sr Manager Customer Care Status: Full-Time Location Name: Service Experts Headquarters Location Address: 3400 N. Central Expy, Richardson, TX 75080

Join the team of experts and realize your true potential! Why you should join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Job Summary The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquiries, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned

Required Qualifications: High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment

ADP is hiring bilingual Associate Client Support Consultants. Position is hybrid (3 days in the Alpharetta, GA office/2 days working from home).

Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not changeyour #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Fluently speak, read and write both English and Spanish.
• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Able to work overtime hours during peak seasons.
• Call center experience is highly preferred.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• Experience noted above, OR
• Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

DH Pace Company is a distribution, construction, and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

DH Pace Company, Inc. is growing and aspires to hire a full-time Customer Support Representative to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns.

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI's).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)