9,456 Support Center jobs in the United States

Position: Full-Time Customer Support Center Agent I Location: Janesville, WI
Job Id: 4017 # of Openings: 1 At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements. At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. Responsibilities include, but are not limited to:

• Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
• Service customers over the phone with accuracy and efficiency within policy guidelines.
• Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
• Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
• Adheres to all bank compliance, security and operational policies and procedures.
• Performs changes to existing accounts as requested by the customer.
• Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
• Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to management.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
• Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
• Identifies and recommends products and/or services to best meet the needs of the customer.
• Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
• Complete other specified duties as assigned.

Qualifications Education:

• High School Diploma/GED required.

Experience:

• 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
• Previous contact center experience preferred.

Skills:

• Bilingual (Spanish and English speaking) strongly preferred.
• Proficient in usage of Microsoft Office and computer application
• Strong organizational and communication skills, both oral & written.
• High level of interpersonal skills to interact with customers and potential customers in professional manner.
• Ability to work additional hours or hours outside of the departmental operating hours as needed.

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT LP123
Pay Range: $16.50 - $18.50 per hour Apply for this Position

Responsive Recruiter

Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in downtown Spokane. Our growing team of customer service representatives work together in our Support Center to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.

Role and Responsibilities:

• Answering inbound calls, emails, and Teams messages from customers and franchise owners
• Scheduling jobs for technicians
• Assisting franchise owners with administrative tasks
• Using online software to manage details
• Working closely with the Support Center Team
• Answering questions from customers about repairs
• Supporting salespeople in the field nationwide
• Taking part in regular meetings and trainings

Required Qualifications:

• High School Diploma, or GED equivalent
• Experience working in a fast-paced environment
• Call Center Experience is a plus

Benefits include:

• Full time - 40 hours
• Variety of shifts offered, between 6:00 am and 5:00 pm
• No nights or weekends
• Paid holidays, sick leave, and vacation days
• Health Reimbursement Account with monthly company contributions
• Monthly performance-based bonuses, in addition to base pay
• Paid parking at our downtown location
• Paid lunch breaks
• Advancement opportunities & internal growth
• Welcoming, open-minded, and low-stress office environment
• Consistent customers that are happy with our services and book with us often
• Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website at and apply, or apply on here!

Our Core Values:

• Serve Others
• Put relationships first
• No jerks
• Integrity
• Be humble
• Be a Problem Solver
• Be curious
• Seek to understand the cause of the problem
• Work smart
• Constantly improve
• Trust the Process
• Be organized
• Be teachable
• Prioritizes business needs

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time in-person/on-site.
• The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at

Compensation: $20.00 per hour

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Deposita is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills and background. You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience.
**HYBRID Position** **in Jupiter, Florida** **: Remote Work possible after successfully completing 45 days in office training and meeting required metrics!**
**Starting Rate at $17.00 per hour**
+ **Must possess a minimum of one (1) year of experience in a technical support role or equivalent experienc** e
+ **Two (2) Year previous call center experience required**
**RESPONSIBILITIES:**
+ Provide timely, efficient, and professional service to all customers and partners
+ Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices
+ Organize and prioritize outbound calls related to device connectivity and device health.
+ Receive Customer Support escalations for hardware or software troubleshooting
+ Proactively evaluate and troubleshoot device issues
+ Manage device configuration settings
+ Pull and analyze reports to track specific issues and trends in our device estate
+ Various projects requested by supervisor
+ Process enhancements
+ Authorize access to devices and escalations to manufacturers
+ Make recommendations for updates to Standard Operating Procedures
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Ability to obtain and maintain all necessary state or federal licensing requirements.
+ Must possess a minimum of two (2) year of experience in a technical support role or equivalent experience
+ Stable work history must demonstrate each of the following:
+ Strong understanding of customer service and customer relations
+ Ability to exercise good judgment and decision-making
+ You are a highly motivated individual with a strong desire to learn
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Planning, organizing, time management skills
+ Proficiency with Microsoft Office applications
+ Problem solving skills; advanced creativity in developing solutions
+ Active listening skills
+ Attention to detail; able to identify critical issues quickly and accurately and assess and evaluate situations effectively
+ Multi-tasking skills
+ Able to synthesize facts, concepts, principles; compile, sort, and interpret data
+ Research, investigate, compile information
+ Able to adapt in a changing environment
+ Setting and achieving goals
+ Skilled in encouraging effective teamwork
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Experience in a call center environment
+ Experience working fully remotely and the ability to train remotely
+ Ability to speak, read, and write fluently in French (Canadian dialect)
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1401883-4
**Location:** United States-Florida-Boca Raton
**Job Category:** Administrative

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Deposita is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills and background. You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience.
**HYBRID Position** **in Jupiter, Florida** **: Remote Work possible after successfully completing 45 days in office training and meeting required metrics!**
**Starting Rate at $17.00 per hour**
+ **Must possess a minimum of one (1) year of experience in a technical support role or equivalent experienc** e
+ **Two (2) Year previous call center experience required**
**RESPONSIBILITIES:**
+ Provide timely, efficient, and professional service to all customers and partners
+ Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices
+ Organize and prioritize outbound calls related to device connectivity and device health.
+ Receive Customer Support escalations for hardware or software troubleshooting
+ Proactively evaluate and troubleshoot device issues
+ Manage device configuration settings
+ Pull and analyze reports to track specific issues and trends in our device estate
+ Various projects requested by supervisor
+ Process enhancements
+ Authorize access to devices and escalations to manufacturers
+ Make recommendations for updates to Standard Operating Procedures
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Ability to obtain and maintain all necessary state or federal licensing requirements.
+ Must possess a minimum of two (2) year of experience in a technical support role or equivalent experience
+ Stable work history must demonstrate each of the following:
+ Strong understanding of customer service and customer relations
+ Ability to exercise good judgment and decision-making
+ You are a highly motivated individual with a strong desire to learn
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Planning, organizing, time management skills
+ Proficiency with Microsoft Office applications
+ Problem solving skills; advanced creativity in developing solutions
+ Active listening skills
+ Attention to detail; able to identify critical issues quickly and accurately and assess and evaluate situations effectively
+ Multi-tasking skills
+ Able to synthesize facts, concepts, principles; compile, sort, and interpret data
+ Research, investigate, compile information
+ Able to adapt in a changing environment
+ Setting and achieving goals
+ Skilled in encouraging effective teamwork
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Experience in a call center environment
+ Experience working fully remotely and the ability to train remotely
+ Ability to speak, read, and write fluently in French (Canadian dialect)
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1401883
**Location:** United States-Florida-Jupiter
**Job Category:** Administrative

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Deposita is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills and background. You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience.
**HYBRID Position** **in Jupiter, Florida** **: Remote Work possible after successfully completing 45 days in office training and meeting required metrics!**
**Starting Rate at $17.00 per hour**
+ **Must possess a minimum of one (1) year of experience in a technical support role or equivalent experienc** e
+ **Two (2) Year previous call center experience required**
**RESPONSIBILITIES:**
+ Provide timely, efficient, and professional service to all customers and partners
+ Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices
+ Organize and prioritize outbound calls related to device connectivity and device health.
+ Receive Customer Support escalations for hardware or software troubleshooting
+ Proactively evaluate and troubleshoot device issues
+ Manage device configuration settings
+ Pull and analyze reports to track specific issues and trends in our device estate
+ Various projects requested by supervisor
+ Process enhancements
+ Authorize access to devices and escalations to manufacturers
+ Make recommendations for updates to Standard Operating Procedures
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Ability to obtain and maintain all necessary state or federal licensing requirements.
+ Must possess a minimum of two (2) year of experience in a technical support role or equivalent experience
+ Stable work history must demonstrate each of the following:
+ Strong understanding of customer service and customer relations
+ Ability to exercise good judgment and decision-making
+ You are a highly motivated individual with a strong desire to learn
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Planning, organizing, time management skills
+ Proficiency with Microsoft Office applications
+ Problem solving skills; advanced creativity in developing solutions
+ Active listening skills
+ Attention to detail; able to identify critical issues quickly and accurately and assess and evaluate situations effectively
+ Multi-tasking skills
+ Able to synthesize facts, concepts, principles; compile, sort, and interpret data
+ Research, investigate, compile information
+ Able to adapt in a changing environment
+ Setting and achieving goals
+ Skilled in encouraging effective teamwork
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Experience in a call center environment
+ Experience working fully remotely and the ability to train remotely
+ Ability to speak, read, and write fluently in French (Canadian dialect)
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1401883-2
**Location:** United States-Florida-Port Saint Lucie
**Job Category:** Administrative

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Deposita is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills and background. You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience.
**HYBRID Position** **in Jupiter, Florida** **: Remote Work possible after successfully completing 45 days in office training and meeting required metrics!**
**Starting Rate at $17.00 per hour**
+ **Must possess a minimum of one (1) year of experience in a technical support role or equivalent experienc** e
+ **Two (2) Year previous call center experience required**
**RESPONSIBILITIES:**
+ Provide timely, efficient, and professional service to all customers and partners
+ Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices
+ Organize and prioritize outbound calls related to device connectivity and device health.
+ Receive Customer Support escalations for hardware or software troubleshooting
+ Proactively evaluate and troubleshoot device issues
+ Manage device configuration settings
+ Pull and analyze reports to track specific issues and trends in our device estate
+ Various projects requested by supervisor
+ Process enhancements
+ Authorize access to devices and escalations to manufacturers
+ Make recommendations for updates to Standard Operating Procedures
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Ability to obtain and maintain all necessary state or federal licensing requirements.
+ Must possess a minimum of two (2) year of experience in a technical support role or equivalent experience
+ Stable work history must demonstrate each of the following:
+ Strong understanding of customer service and customer relations
+ Ability to exercise good judgment and decision-making
+ You are a highly motivated individual with a strong desire to learn
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Planning, organizing, time management skills
+ Proficiency with Microsoft Office applications
+ Problem solving skills; advanced creativity in developing solutions
+ Active listening skills
+ Attention to detail; able to identify critical issues quickly and accurately and assess and evaluate situations effectively
+ Multi-tasking skills
+ Able to synthesize facts, concepts, principles; compile, sort, and interpret data
+ Research, investigate, compile information
+ Able to adapt in a changing environment
+ Setting and achieving goals
+ Skilled in encouraging effective teamwork
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Experience in a call center environment
+ Experience working fully remotely and the ability to train remotely
+ Ability to speak, read, and write fluently in French (Canadian dialect)
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1401883-3
**Location:** United States-Florida-Delray Beach
**Job Category:** Administrative

Customer Support Specialist-Call Center

This is a contract position. This is an on-site position in Providence, RI.

Job Description

This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming calls for payment inquiries, assistance with website management and inquiries for declined applications.

Job Responsibilities

• Respond to customer issues with speed, find answers promptly, and address concerns in a polite, empathetic, and professional manner.
• Manage incoming calls and provide accurate information to customers.
• Possess the ability to quickly memorize, recall, or research answers to customer inquiries.
• Demonstrate excellent customer care and focus by assessing customers' needs and providing appropriate solutions, troubleshooting steps, or guidance for a positive customer experience.
• Learn and adhere to all customer service procedures and policies.
• Strive to exceed personal and team targets, goals, and quotas.
• Aim for swift resolution of customer inquiries.
• Maintain records of customer interactions, organizing and filing profile/account changes.

Skills/Requirements

• Previous customer service experience
• Previous call center experience preferred, but not required.
• Excellent verbal communication skills with a polite, empathetic, and professional demeanor.
• Strong customer-centric approach and the ability to assess customer needs accurately.
• Strong demonstrated computer skills
• Ability to work a flexible schedule.

Additional Information

• Contract Length: 3 months with temp to hire opportunity.
• Start Date: January 8
• Schedule: Candidates must work a 10am or 12pm start time. Shifts are 9 hours each with lunch and 2 15-minute breaks. Candidates must be available for 4 weekdays and 1 weekend shift weekly.
• Training: Training is the first two weeks on assignment.
• Training Schedule: Monday-Friday, 8-5p.
• Candidates can NOT be late or miss any training opportunities.

Pay Range: $19/HR

YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

Customer Support Specialist-Call Center

Join Zeal Credit Union as a Full-Time Customer Support Specialist and immerse yourself in an exciting, dynamic work environment. Located in Livonia, you'll be part of a forward-thinking team that prioritizes collaboration and member satisfaction. This onsite position offers a unique opportunity to engage directly with our valued members, providing solutions with empathy and character.

At Zeal, every day is an invitation to innovate and elevate the customer experience. You'll thrive in a culture that celebrates passion, high performance, and fun, making every interaction an opportunity to excel. The support you provide is pivotal in fostering member loyalty and trust.

You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Sick Time, and 11 Paid Holidays. Step into a role where your problem-solving skills will shine, and contribute to a strategic vision that propels both you and the credit union forward. Your journey starts here!

Are You Excited About This Customer Support Specialist Job?

As a Full-Time Customer Support Specialist at Zeal Credit Union, you will play a crucial role in assisting members with their accounts, ensuring their financial needs are met with efficiency and care. Your ability to identify cross-sell opportunities will enhance member satisfaction while helping to drive the union's growth. You will also be responsible for distributing essential documents to verified members, resolving any issues they may encounter, and collaborating with other departments to provide comprehensive solutions.

Regular onsite attendance and punctuality are vital in maintaining the high standards of service that our members expect. By embracing these responsibilities, you will contribute significantly to fostering lasting relationships and a positive member experience at Zeal.

Requirements for This Customer Support Specialist Job

To excel as a Full-Time Customer Support Specialist at Zeal Credit Union, you'll need a blend of essential skills and experience. A high school diploma and 1-3 years of customer service experience are foundational requirements, ensuring you possess a solid understanding of member needs. Excellent communication skills are vital, as you'll be interacting with diverse clientele, resolving their issues empathetically and efficiently.

Proficiency in Microsoft Office is also necessary, enabling you to manage documentation and data effectively. Your strong customer service skills will play a key role in identifying cross-sell opportunities and delivering exceptional support to our members. By combining these competencies, you will not only enhance the member experience but also contribute to a collaborative team environment that reflects Zeal's core values.

Knowledge and skills required for the position are:

• 1-3 years of experience
• High school diploma or GED
• Excellent customer service skills
• Excellent communication skills
• Microsoft Office
• Strong analytical and research skills
• Make reasonable independent decisions and works successfully in an independent environment
• Speed, efficiency, and able to handle high stress situations

Make Your Move

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Company Federal Reserve Bank of Minneapolis

Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete

Responsibilities:

• Answer incoming calls and emails from customers, financial institutions, and legal professionals.
• Advise customers on U.S. Treasury financial products, regulations, and forms.
• Support account setup and navigation for U.S. Treasury websites and applications
• Aim to exceed established metrics for accuracy, timeliness, and completeness
• Provide prompt, efficient, detailed, customer-oriented service
• Act as an advocate for our customer; reporting and/or acting on areas for improvement
• Establish and maintain accurate records and documentation
• Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:

• Associates degree in business or an equivalent combination of education and experience.
• Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
• Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
• Basic computer and MS Office proficiency.

* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401(k) match, and a fully-funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training, and conferences
• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.

 

Full Time / Part Time Full time

Regular / Temporary Regular

Job Exempt (Yes / No) No

Job Category Customer Service

Work Shift First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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