10,551 Support Representative jobs in the United States
Help Desk Support (Product Support Representative)
Posted 8 days ago
Job Viewed
Job Description
- ctual Job Title: Product Support Representative-Software Support Services
- The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
- This is rotating schedule job, 8am-8pm to be discussed during interview process.
- This is also Hybrid role, Typically 3 days/week TBD by hiring manager in the interview process.
- These data migration/installation activities include the following:
- Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
- Remote configuration of software according to customer specifications.
- Post install support within the product support call center.
- dditionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs. This position will also work closely with the software engineering team to resolve escalated customer issues and to determine requirements for future releases, as well as assist with testing future releases prior to launch.
- Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.
- Inform Product Managers on customer issues related to software utilization and software design.
- Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills.
- Conflict Management, Timely Decision Making, Process and Time Management Skills.
- Market foresight, learning agility and teaming
- bility to deal with multiple tasks and conflicting priorities
- n action/problem solving orientation including independent thought process and independent learning
- Maintain software and computer technical expertise
- Outstanding Interpersonal and communication skills
- bility to work within a team environment
- Define with their manager goals for personal and professional development
- Take accountability to execute their personal development plan to grow within current role and to prepare for future roles
- Minimum of an Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
- minimum of 3+ years of appropriate IT related customer service.
- Experience in the medical device industry highly desired.
- Professional phone skills and Customer Service Skills highly desired.
- Experience with use of software including Microsoft Office, Word, Excel and SAP required.
- Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting.
- demonstrated understanding of computer networks and database structure is also required to perform the role.
- Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
- Knowledge of Android and iOS mobile operating systems highly desired.
- Knowledge of SQL Server preferred.
- This position performs in a standard call center environment which includes a scheduled shift rotation covering 8am-8pm Monday through Friday. Limited travel (5%) which could require the setup of equipment up to 25 lbs.
- Requires a demonstrated proficiency in use of standard office equipment - including computers.
Client Support Representative
Posted 1 day ago
Job Viewed
Job Description
Are you a detail-oriented professional with a passion for customer service and administrative support? We're looking for a Client Support Specialist to join a growing team in Schaumburg, IL. In this role, you'll provide critical operational and administrative support to Account Managers, ensuring timely and accurate handling of customer service requests.
This is a fantastic opportunity to join a stable and expanding organization where you can grow your skills, prove your value, and potentially transition into a permanent role.
Key Responsibilities:
+ Enter and manage customer service requests using a web-based CRM system
+ Monitor open cases to ensure timely resolution and follow-up
+ Communicate with customers regarding non-strategic updates and next steps
+ Process driver and vehicle data changes, including:
+ License and title updates
+ Vehicle transportation and storage requests
+ Diverting vehicle orders
+ Mass uploads and maintenance enrollments
+ Vehicle terminations
+ Assist with internal follow-ups and data tracking
+ Generate reports and support recurring reporting needs
What You'll Need:
+ 2+ years of office-based customer service experience
+ Strong written and verbal communication skills
+ Proficiency in Microsoft Office (Outlook, Word, Excel)
+ Basic Excel skills with a willingness to learn more
+ High school diploma or equivalent
+ Strong attention to detail and organizational skills
Work Environment:
+ Business casual dress code
+ Two 15-minute breaks per day
+ Collaborative, professional office setting
+ Overtime opportunities available for those interested
Why Apply?
+ Join a stable and growing company with a strong reputation
+ Gain valuable experience in client support and operations
+ Work in a structured, supportive environment with room to grow
If you're ready to bring your customer service and administrative skills to a team that values precision and professionalism, apply today!
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client Support Representative
Posted 1 day ago
Job Viewed
Job Description
Are you a proactive, detail-oriented professional with a passion for delivering exceptional customer service? We're seeking a Client Support Representative to join a well-established manufacturing company that serves the custom framing and arts market. In this role, you'll be the first point of contact for a diverse customer base, helping to build strong relationships and ensure a seamless experience from inquiry to order fulfillment.
This is a full-time, onsite opportunity with a supportive team and a structured training program designed to set you up for long-term success.
Key Responsibilities:
+ Handle inbound and outbound calls with retailers, distributors, OEMs, and the general public
+ Provide accurate product information, pricing, availability, and sample details
+ Enter and manage customer data and orders using Salesforce and internal systems
+ Support sales and marketing campaigns through targeted outreach
+ Assist regional sales teams with order placement, reporting, and customer qualification
+ Own customer issues and follow through to resolution with professionalism and care
+ Maintain up-to-date knowledge of the full product line and company offerings
What You'll Need:
Must-Haves:
+ 1-2 years of experience in B2B or B2C customer service or sales support
+ Strong order entry and data entry skills
+ Experience with ERP systems and general computer proficiency
+ High attention to detail and ability to manage repetitive tasks efficiently
+ Excellent written and verbal communication skills
+ High school diploma or equivalent
Nice-to-Haves:
+ Experience with Salesforce or JD Edwards
+ Background in consumer or industrial products
+ Energetic, goal-oriented, and eager to learn
Training & Development:
+ Structured onboarding with product and system training
+ Gradual transition to phone support based on readiness
+ Ongoing development through weekly training sessions and team collaboration
+ Full independence typically achieved within 9-12 months
Why Apply?
+ Join a family-owned business with over 120 years of industry leadership
+ Be part of a team that values craftsmanship, creativity, and customer satisfaction
+ Enjoy a stable, long-term opportunity with potential for growth
+ Work in a collaborative, supportive environment with hands-on training
+ Access to benefits through the staffing partner
If you're ready to bring your customer service skills to a company that values quality, tradition, and innovation-apply today!
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wheeling,IL.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support Representative
Posted today
Job Viewed
Job Description
Technical Support Representative
Managed Solutions Group
1 Positions
ID: 74614
Posted On 07/17/2025
Job Overview
The Technical Support Representative will work cooperatively with the Technical Services Manager and other members of the team assisting with the delivery and management of technology-based services and solutions for new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-
Manage customers’ business systems with a focus on maximizing uptime, utilization and optimization.
-
Installs, maintains, repairs, upgrades and troubleshoots computer hardware, servers, printers, software and peripherals.
-
Designs, implements and supports new and existing networks and solutions utilizing the latest technologies.
-
Work in different technological environments and learn new applications on a daily basis.
-
Responds to problem tickets, telephone calls, e-mail and personal requests for technical support.
-
Facilitate for initial setup of new managed services customers.
-
Assist other site team members in supporting customers ongoing fleet operations.
-
Engage coworkers and/or third-party resources to provide proactive and ongoing maintenance to ensure service levels are met.
-
Works with OEM’s, software providers and third-party vendors
-
Communicate account business process opportunities to sales team.
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE: Degree in a related field or 2+ years' experience in a professional technical business or operations support company.
OTHER SKILLS AND ABILITIES:
Requires strong computer skills including knowledge of hardware, printers, web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.
Must possess strong analytical and problem-solving skills.
Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.
Must be an effective time manager; prioritize tasks in a fast-paced environment.
Requires a valid, restriction-free driver's license along with reliable transportation.
Some physical effort is required and ability to lift or move items weighing up to 50 pounds.
Managed Solutions Group offers competitive pay and an excellent benefits package.
To apply, send resume to:
Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003
Or
E-mail to:
Primary Contact
12284
Human Resources
,
Phone
Phone
Phone
Fax
True
False
True
Job Details
Categories
Information Technology/Telecommunications
Technical
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Company ID
1130
Job REQ #
# Positions
1
Start Date
20250717
End Date
20250816
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Managed Solutions Group
About the Company
Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.
Technical Support Representative
Posted 3 days ago
Job Viewed
Job Description
Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foremen, dealership technicians, or warranty analysts. They will assist in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will join a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
REQUIRED SKILLS AND EXPERIENCE
- High School diploma or GED
- Bilingual - French & English
- Automotive Industry Experience: 1+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
The pay range for this role is between $25-$30/hr depending on skills and experience
Technical Support Representative
Posted 3 days ago
Job Viewed
Job Description
Corporate Tools is looking to add more tech savvy people to our web services super team. In this role, you will be responsible for providing customer service and technical support to clients of our domain and web hosting branch of services. You will serve as a primary point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our services. Your expertise and attention to detail will be crucial in delivering a seamless customer experience.
We've coded this job as "Flex," which means that it can be performed remotely, providing flexibility for our team members. The shift is Monday-Friday 8:00am-4:30pm and that is PST. If you are in a different time zone, you must adjust to this schedule.
Wage:
$18.50/hour
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
- The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Maternity and Paternity Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself. really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar oh yeah
- Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future.
- Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services.
- Guide customers through the process of registering, transferring, and managing their domain names.
- Assist customers with website setup, domain configuration, and troubleshooting website-related issues.
- Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution.
- Educate customers on best practices for domain management, DNS setup, and web hosting configurations.
- Maintain accurate customer records, update account information, and document all customer interactions in the CRM system.
- Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs.
- Stay up to date with industry trends and advancements in domain and web hosting technologies.
- Other client support duties as needed.
- Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help.
- Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP).
- Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly).
- Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup.
- Excellent communication skills, both verbal and written, with a friendly and personalized approach.
- Technical aptitude and the ability to quickly learn and adapt to new technologies and processes.
- Experience working with CRM systems and proficiency in using support tools and ticketing systems.
- Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays.
- Strong attention to detail with a no-exception approach to protecting account privacy.
Technical Support Representative
Posted 6 days ago
Job Viewed
Job Description
We're obsessed with growth!
From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.
We change the game by prioritizing fun in our workplace. By joining our team, you'll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
What does a day in the life of a Technical Support Representative look like?
- Provide basic technical support to customers who are experiencing technical issues with their products or services
- Identify and troubleshoot technical problems, and provide timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Ensure accurate ticket triaging
- Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
- Escalate complex issues to higher-level team members as necessary
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide excellent customer service to ensure customer satisfaction and loyalty
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
- Previous technical support experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- Previous experience in the call center environment
- Experience in the SaaS industry
- Experience supporting customers via phone calls, chat and email
- Familiar with CRM systems and practices
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Technical Support Representative
Posted 6 days ago
Job Viewed
Job Description
Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Technical Support Representative
Posted 8 days ago
Job Viewed
Job Description
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.
- Problem solving skills while working well under pressure
- Ability to handle escalated issues
- Ability to navigate all systems used within the Technical Support Department
- Representative should have a good working knowledge of the industry
- Representative must have a good rapport with co-workers and supervisors
- Must show dependability (good attendance history)
- Must be able to multi task
- Must show good phone skills etiquette
- Must show initiative and display good teamwork
- Knowledge and understanding of how various POS equipment's functionality and troubleshooting
- Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
- Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
- Provide consistent and accurate information to our merchants and agents
- Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
- Must understand and comply with company and department's attendance and punctuality policy and procedure
- Must have basic knowledge of Windows based programs
- Must understand and be able to navigate all systems used within the Technical Support Department
- Must be familiar with download procedures and functions for all supported terminals
- Must understand how to build and edit a download file
- Representative should be meeting all current position requirements
- Must hold an average of 95% or better on all quality Monitors
Technical Support Representative
Posted 8 days ago
Job Viewed
Job Description
Reports To: Director of Technical Support
Summary:
The Technical Support Representative works in a call center environment as part of the customer support team is knowledgeable of all technical aspects of equipment to assist customers and outside technicians by phone and email. The Technical Support Representative works directly with customers and other technicians over the phone to resolve issues on field equipment and provide parts. While most of the calls are inbound, this position will also be responsible for proactively assisting customers by making outbound calls to address technical needs. Equipment and phone training are offered. Travel to customer locations to assist with repairs or installations may be required.
Essential Functions:
- Maintain current knowledge of company's equipment, primarily spray booths and extraction units (full training is provided).
- Answer customer calls and emails to determine possible issues and hardships that they are experiencing with equipment.
- Diagnose errors or technical problems and determine proper solutions
- Utilize CRM and parts order entry systems (full training is provided).
- Assist customers with parts ordering, process refunds and credits.
- Assist with packing and shipment of spare parts as needed.
- Assist sales team with technical information.
- Assist with parts assembly and quality testing as needed.
- When required, travel to provide repair services at customer accounts or install new equipment in accordance with established procedures, using proper tools and spare parts
- Other job responsibilities as assigned.
- High School diploma or GED required.
- Technical or mechanical background preferred
- Competency in problem solving.
- Confidence and professionalism to interact with customers and technicians over the phone.
- Good working knowledge of Microsoft Office Applications (Word, Excel, etc.) and Windows environment. Ability to type minimum of 25 words per minute is important to create logs into CRM.
- Strong communication skills.
- Ability to work independently and within a team.
- Must have the ability to move 40 to 60 pounds continuously.
- Must have the ability to position self to bend, twist, and remain stationary for the duration of the shift depending on assigned task.