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19 Support Roles jobs in Davenport

Service Desk Support Specialist - Associate

61202 Rock Island, Illinois ZipRecruiter

Posted 1 day ago

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Job Description

Job DescriptionJob Description

IT Service Desk Support Specialist - Associate

Security Clearance Requirement: Current and Active DoD Secret

Salary Range: $55K - $60K

(The salary range provided is a general guideline. Nexagen Networks considers various factors when determining base salary offers, including the scope and responsibilities of the position, as well as the candidate’s experience, education, skills, and current market conditions.)

As a Computer Network Support Specialist (Service Desk Support Service Specialist) - Associate , you’ll join a high-performing team dedicated to excellence, innovation, and mission-critical support. At Nexagen, you will drive technological advancements and help secure our nation’s future. With outstanding benefits and unparalleled growth prospects, you’ll thrive in our collaborative and innovative environment. Leverage over two decades of industry expertise to drive transformative innovation and deliver exceptional services across diverse government sectors.

Nexagen Networks is a trusted partner to the Department of Defense (DoD) and other federal agencies, including the Army, Air Force, Marine Corps, Navy, and DHS. With more than 20 years of industry expertise, we deliver exceptional lifecycle professional services spanning Research and Development, Cloud Engineering, Digital Modernization, Systems and Software Engineering, DevSecOps, ITSM, Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, Exercises, COMSEC, and IT/Networking.

Job Description:

We are seeking a skilled Service Desk Support Specialist to analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. This position will be responsible for performing network maintenance to ensure networks operate correctly with minimal interruption. Project specific requirements: providing support to end-users for PC, server or mainframe applications, and hardware. You may interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Additionally, you will simulate or recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems. More complex problems will be referred to the intermediate and/or senior level.

Position Responsibilities:

· 24/7 SATCOM Monitoring & Support: Ensure continuous, round-the-clock support for satellite communication networks, monitoring system health and addressing issues as they arise.

· Incident Management & Ticket Resolution: Efficiently log, track, and resolve technical inquiries using HEAT ticketing (Ivanti IT Service Management) to maintain high service levels.

· Multi-Channel Service Support: Handle inbound calls and emails, providing timely responses and troubleshooting support specific to SATCOM platforms.

· Advanced Platform Support: Deliver specialized technical assistance, detailed troubleshooting, and optimization for advanced SATCOM systems.

· Proactive Issue Identification: Monitor system performance to preemptively identify potential failures or disruptions in SATCOM infrastructure.

· Continuous Process Improvement: Collaborate with cross-functional teams to refine support processes, ensuring sustained excellence in SATCOM support and ticket management.

Qualifications:

· BS degree + 5 years of experience, or AA degree with 2 years Tech School with 2-4 years of IT and/or Military experience

· Security+ Certification

· Strong understanding of SATCOM systems, network infrastructure, and troubleshooting methodologies.

· Familiarity with HEAT (Ivanti IT Service Management) or similar ticketing systems for incident tracking and resolution.

· Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.

· Experience working with cross-functional teams to drive process improvements and enhance service quality.

· Comfortable working in a fast-paced, 24/7 support environment with shifting priorities.

Company Benefits:

At Nexagen, we believe in taking care of our team from day one! Enjoy comprehensive benefits including health, dental, and vision insurance, generous paid time off, a matching 401k, and various support programs. We also offer professional development opportunities and additional perks to ensure you thrive both personally and professionally. Join us and experience the difference with benefits that start on your first day !

Our Culture:

Join our dynamic team and thrive in a culture that champions flexibility, professional growth, and work-life balance. At Nexagen, we support your continuous learning with comprehensive training and educational reimbursement. We celebrate your achievements and focus on delivering exceptional value to our customers. Be part of a supportive environment where your contributions directly impact our customers’ success and propel your career forward.

#ZR

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Nexagen Networks, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to , , , , , , , , or veteran status.

Company DescriptionNexagen Networks, Inc. is a leading provider of innovative IT solutions and services. We specialize in delivering cutting-edge technology, exceptional customer service, and comprehensive support to our clients. Our team is dedicated to driving innovation, ensuring security, and fostering growth in a dynamic and collaborative environment. Join us to be part of a company that values excellence, integrity, and professional development.Company DescriptionNexagen Networks, Inc. is a leading provider of innovative IT solutions and services. We specialize in delivering cutting-edge technology, exceptional customer service, and comprehensive support to our clients. Our team is dedicated to driving innovation, ensuring security, and fostering growth in a dynamic and collaborative environment. Join us to be part of a company that values excellence, integrity, and professional development.

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

52804 Davenport, Iowa Bayer

Posted 7 days ago

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Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
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TECHNICAL SUPPORT SPECIALIST - US Residence based position

61264 Milan, Illinois Bayer

Posted 13 days ago

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

61254 Geneseo, Illinois Bayer

Posted 13 days ago

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

52761 Muscatine, Iowa Bayer

Posted 13 days ago

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Tier 1 IT User Support Specialist

52800 Davenport, Iowa MAXIMUS

Posted 1 day ago

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Job Description

Description & Requirements

Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.

The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

Resolve Tier 0/1 tickets within 48 hours.
Provide support for username/password issues, basic troubleshooting.
Support and escalate issues related to Chatbot, Knowledge base and common issues.

Job-Specific Minimum Requirements:

1+ years of work experience is required.
Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

#techjobs #veteransPage #clearance

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

22.93

Maximum Salary

$

22.93

View Now

Family Support Specialist - Davenport or Clinton

52800 Davenport, Iowa Lutheran Services in Iowa

Posted 2 days ago

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Job Description

Davenport, IA, USA | Early Childhood | Full Time

If you're looking for a way to make a positive change in your community, LSI is looking for you. Join our team today!

What We Do

As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children and families for more than 150 years. Our Early Childhood Services provide critical care, guidance, and education to parents of young children across the state. Whether we're meeting with families through in-home weekly visits, connecting them to local resources in their community, or hosting support groups for parents to bond, this team makes a direct impact on the lives of the Iowans we are privileged to serve. You can join us on our mission to provide hope and healing.

What You'll Do

Want to make a difference in the life of children and families? Family Support Specialists (FSS) offer home visits to expectant parents and caregivers of small children, providing parenting education, support, and advocacy. Family Support Specialists link parents to resources, promote optimal child health and development, and problem solve with parents. Family needs and abilities are evaluated on an ongoing basis. Family Support Specialists assist families in designing individualized support plans and empower families overtime to achieve their chosen goals. Our home visitation program is part of a nationwide initiative designed to empower families to become and remain healthy and strong.

This position will primarily meet with clients in the home in Clinton and Scott Counties.

What You'll Need

Preferred: Bachelor's degree in health or human service-related field or education.

Required: Associates degree in health and human service-related field or education and 2 years of experience.

How We'll Support You

On top of joining the best team around, you can also receive:

A competitive salary
Comprehensive benefits
A flexible work schedule
A 401(k)
Generous paid time off
Health, dental, life, and vision insurance
Career-building opportunities
Special Team LSI perks like gym discounts, pet insurance, and cell phone discounts through Verizon

It's their life. It's your career.

Make a difference in both at LSI!

This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.

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Tier 1 IT User Support Specialist

52801 Davenport, Iowa Maximus

Posted 3 days ago

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Job Description

Permanent

Description & Requirements

Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.

The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

Resolve Tier 0/1 tickets within 48 hours.
Provide support for username/password issues, basic troubleshooting.
Support and escalate issues related to Chatbot, Knowledge base and common issues.

Job-Specific Minimum Requirements:

1+ years of work experience is required.
Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

#techjobs #veteransPage #clearance

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

22.93

Maximum Salary

$

22.93

Apply Now

Help Desk Technician 1

52801 Davenport, Iowa Maximus

Posted 6 days ago

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Job Description

Permanent

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Apply Now

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19 Support Roles jobs in Davenport

Service Desk Support Specialist - Associate

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

Job Description

Tier 1 IT User Support Specialist

Job Description

Family Support Specialist - Davenport or Clinton

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Tier 1 IT User Support Specialist

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Help Desk Technician 1

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