108 Support Roles jobs in Eastvale

Bilingual Customer Support Specialist

Pay from $25 to $0 per hour with significant growth and earning potential!

Includes 2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-JW2

#LI-CA001

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore

• Serve as a primary point of contact for complex customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve advanced product-related problems, escalating to engineering teams when necessary.
• Provide guidance and mentorship to junior customer support specialists, assisting with challenging cases and knowledge sharing.
• Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
• Identify recurring customer issues and trends, providing feedback to product and development teams for continuous improvement.
• Monitor customer support queues and ensure service level agreements (SLAs) are met.
• Participate in the onboarding and training of new support team members.
• Contribute to the continuous improvement of customer support processes and tools.
• Act as a brand ambassador, ensuring a positive and professional customer experience at all times.
• Handle escalated customer complaints with tact and professionalism, aiming for swift and satisfactory resolutions.

• Associate's or Bachelor's degree in a relevant field (e.g., Information Technology, Communications) or equivalent practical experience.
• 3-5 years of experience in customer support or helpdesk roles, preferably in a tech or software environment.
• Proven experience in a lead or senior support role is highly desirable.
• Exceptional problem-solving and troubleshooting skills, with a strong technical aptitude.
• Excellent verbal and written communication skills, with a patient and empathetic approach.
• Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing technologies and customer needs.
• Prior experience with software as a service (SaaS) products is a plus.

• Competitive hourly wage and comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and access to training resources.
• Generous paid time off and holidays.
• A supportive and collaborative team environment.
• 401(k) retirement plan with company match.
• Opportunities for career advancement within the company.

Unlock a rewarding career as a Registered Behavior Technician where you will have the opportunity to work with children with autism spectrum disorder and their families.

This unique role offers a challenging and fulfilling experience that combines skill development with personal growth.

Benefits of Being a Registered Behavior Technician:

• $20.00 - $24.50 / hour
• Paid training program
• Paid drive time/mileage reimbursement
• Paid time off earned for every hour worked
• Premium pay for evenings, weekends, and holidays
• Cell phone stipend
• 401(k) plus 4% company match, full immediate, vesting, funded every pay period
• Referral bonus program
• Free continuing education opportunities
• Free CPR and safety training
• LAUNCH career path milestones with bonuses, hourly increases, and promotion eligibility
• Connection and support (free financial advice, free counseling support, mental health resources, and fun events with local colleagues)

What You Will Do:

• Follow treatment plan specific to that child
• Observe, play, and collect data so you can write a progress note
• Help the child cover essential life skills such as motor skills, personal hygiene, daily living, potty training, and social/emotional skills
• Work on goals with child that help shape challenging behaviors into communication skills
• Make a difference in the life of a child

Skills/Qualities We Are Looking For:

• Lots of energy, playful, creative, able to think on your feet
• Ability to constantly get up/down off floor, move quickly
• Tech savviness- need to be comfortable learning our data collection software and use Microsoft Office 365 (Excel, Outlook, Teams)
• Desire to learn, work independently, and provide the best quality care to the kids
• Interested in working afternoon hours: 8a-1p, 9a-2p or 8a-5p; Some positions may also have weekend options
• Active RBT certification through the BACB

If this sounds like a position that you would enjoy, we would love to talk to you

Who We Are:

• Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated
• We commit to an evolving understanding of diversity as we learn from one another
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

CA Job Applicant Privacy Notice

IRBTI

Position at Prismatik

Essential Functions:

• Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.
• Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.
• Gathers support logs, files, images for escalation and triage to Level 2 and Level 3.
• Collects and relay technical information to team members and CTS Analysts as necessary.
• Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.
• Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.
• Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.
• Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly.
• Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers' IT departments to resolve problems when necessary.
• Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.
• Creates procedure manuals, end-user documentation, and Knowledge Base Articles
• Utilizes remote desktop control tools to assist and resolve customer issues.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Bachelor's degree or certification in a computer related field, preferred.
• Minimum two (2) years' experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.
• Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications

Pay Range: $17.00-$20.00

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition, the following generous employee benefits are offered: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.

• Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.
• Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.
• Gathers support logs, files, images for escalation and triage to Level 2 and Level 3
• Collects and relay technical information to team members and CTS Analysts as necessary.
• Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.
• Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.
• Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.
• Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly.
• Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers' IT departments to resolve problems when necessary.
• Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.
• Creates procedure manuals, end-user documentation, and Knowledge Base Articles
• Utilizes remote desktop control tools to assist and resolve customer issues.
• Performs other related duties and projects as business needs require at direction of management.

• Bachelor's degree or certification in a computer related field, preferred.
• Minimum two (2) years' experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.
• Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications

Bilingual Customer Support Specialist - Overnights

Pay from $27 to $2 per hour with significant growth and earning potential!

Includes 4 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM

Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-JW2

#LI-CA001

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore

Bilingual Customer Support Specialist - Overnights Pay from $27 to $2 per hour with significant growth and earning potential! Includes 4 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months) Why Customer Service at Uline? Learn: In-depth training helps you sharpen communication and problem-solving skills. Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. Connect: Build strong relationships in our collaborative in-person setting with regular team events. Position Responsibilities Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus , but if you are eager to learn, we will train you! Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center and nearby walking path. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-CA001 (#IN-CACS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! #J-18808-Ljbffr

Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.

When you join Robertshaw, you're joining a company with over 125 years of experience and a global team with focus on innovation.

Role Description

We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and field technicians regarding HVAC systems, including troubleshooting, diagnosing, and resolving technical issues. Your goal will be to ensure high levels of customer satisfaction by delivering timely and accurate support.

Key Responsibilities

• Technical Assistance: Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone, email.
• Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
• Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
• Training and Support: Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
• Collaboration: Work closely with other departments to address and resolve customer and technical issues.
• Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.

• Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
• Relevant HVAC certifications (e.g., EPA Certification) preferred.
• Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Proficiency in using support software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.

***POSITION IS ONSITE IN CORONA, CA***

Job Summary

The IT Support Specialist provides technical support and assistance across Navy operational systems and platforms to ensure mission readiness. This position supports software and hardware troubleshooting, system administration, and end-user support for Navy-specific applications. The specialist will assist in maintaining classified and unclassified systems, ensuring cybersecurity compliance, and documenting technical procedures.

As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.

Responsibilities

• Provide technical support for classified and unclassified Navy systems, including troubleshooting hardware, software, and network issues
• Perform daily system health checks, updates, patches, and backups to maintain system performance and compliance
• Manage user accounts, permissions, and credentials across multiple Navy systems (e.g., NIPRNet, SIPRNet)
• Support system documentation, technical manuals, and configuration change logs
• Install and configure end-user devices (laptops, printers, docking stations) and Navy-approved software
• Collaborate with Cybersecurity personnel to ensure compliance with Security Technical Implementation Guides (STIGs)
• Assist with onboarding new personnel by setting up system access and IT orientations
• Participate in incident response and ticket resolution using Navy's IT service management tools
• Provide support for video teleconferencing (VTC) systems and secure communications platforms
• Ensure accountability and proper handling of Controlled Unclassified Information (CUI) and other sensitive data

Basic Qualifications

• High School Diploma or equivalent
• 2+ years' experience with Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint
• 3+ years of experience in desktop support, system administration, or network troubleshooting
• Strong problem-solving and customer service skills
• Ability to obtain and maintain a DoD Security Clearance (minimum Secret)
• Familiarity with ticketing systems (e.g., Remedy, ServiceNow)
• Understanding of cybersecurity principles and best practices
• US Citizenship Required
• If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• 5+ years of experience supporting IT operations in a military or government setting
• CompTIA Security+ or other DoD 8570 IAT Level II certification
• Familiarity with Navy systems such as:
• NAVSISA / NTCSS (Naval Tactical Command Support System)
• CANES (Consolidated Afloat Networks and Enterprise Services)
• GCCS-M (Global Command and Control System - Maritime)
• DADMS (DoD IT Portfolio Repository)
• Navy ERP
• Experience supporting classified environments and compliance with RMF and STIGs

C ompany Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.