11 Support Roles jobs in Girard

Endpoint Support Specialist I

44431 Leetonia, Ohio Pennex Aluminum Co.

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Consider joining the Pennex family as an Endpoint Support Specialist - Level I at our Leetonia, OH location. The purpose of the Manufacturing Endpoint Support Specialist - Level I is to support our manufacturing operations by providing hands-on technical assistance to plant employees. This role is integral to maintaining and improving IT support on the plant floor, ensuring that employees who may have limited computer experience receive the help they need to keep operations running smoothly.

Responsibilities

Essential Duties and Responsibilities:
  • Provide frontline IT support on the plant floor, ensuring end-users receive timely assistance.
  • Support and maintain handheld scanners, mobile carts, and other endpoint devices critical to operations.
  • Manage battery replacements and troubleshoot hardware-related issues.
  • Assist with tasks related to the ERP project, including user support and system troubleshooting.
  • Work closely with manufacturing employees to ensure they understand and can effectively use IT tools.
  • Walk extensively throughout the plant, potentially reaching 10,000 steps per shift while providing on-site support.
  • Document and track IT issues, resolutions, and trends to improve future support efforts.
  • Coordinate with IT teams to escalate and resolve complex technical issues.
  • Maintain and update IT hardware inventory as needed.
  • Travel between Greenville, PA and Leetonia, OH locations. (10%)
  • Work on projects as assigned by supervisor.
  • Other duties as needed.
Qualifications

Ideal Candidate Will Have:

Education
  • High school diploma or equivalent is required
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience
  • Certification in ITIL Foundation and A+ or Network+ or similar preferred
Experience
  • Two or more years of experience in IT support is required.
  • Three or more years of combined education an experience, preferably within a manufacturing environment.
  • Strong troubleshooting skills for hardware, software, and network-related issues.
  • Familiarity with ERP systems and ability to assist with ERP-related tasks.
  • Ability to communicate effectively with non-technical users and provide patient, hands-on support.
  • Physical ability to walk extensively and perform hands-on technical work in a manufacturing setting.
  • Self-motivated with the ability to work independently and manage time effectively.
  • Willingness to travel between plant locations as required.
  • Detail oriented
  • Good interpersonal skills
  • Ability to Multitask
  • Commitment to excellence
  • Critical Thinking
  • Strong communication skills
  • Problem Solving skills
  • Must be able to pass pre-employment physical and drug screen
  • Must be eligible to work in the United States, visa sponsorships are not available
  • Regular attendance required
About Us

Perks of the Job:
  • Medical, dental and vision insurance
  • Disability and life insurance
  • 401(k) with matching contribution
  • Generous allotment of paid vacation and paid holidays
  • Competitive wages plus performance-based bonus opportunities
  • Employee Assistance Program (EAP)
  • Ongoing training and professional development
  • Ample opportunity for career growth and advancement
  • Daily pay available
Why Our People Love Working Here:
  • Purpose-driven, friendly, open, and respectful culture
  • Shared core values of safety, integrity, caring, and growth
  • Tuition reimbursement
  • Employee discount program with hundreds of partner brands
  • Wellness incentive program
  • Regular employee celebrations and events


Who We Are:

Founded nearly half a century ago, Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we're proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.

But it's not just what we do that sets us apart, it's how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it's driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex may be the perfect place for you to grow your career. To learn more, please visit Pennex.com or check out other opportunities within the MX Holdings family of companies at MXHoldings.com.

Our Commitment to Inclusion: We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status. MX Holdings and our family of brands, including Metal Exchange and Pennex, are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Confidentiality Agreement Required: Yes

Posted Min Pay Rate

USD $49,000.00/Yr.

Posted Max Pay Rate

USD $62,000.00/Yr.
View Now

Endpoint Support Specialist I

44431 Leetonia, Ohio Pennex

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Endpoint Support Specialist - Level I

Consider joining the Pennex family as an Endpoint Support Specialist - Level I at our Leetonia, OH location. The purpose of the Manufacturing Endpoint Support Specialist Level I is to support our manufacturing operations by providing hands-on technical assistance to plant employees. This role is integral to maintaining and improving IT support on the plant floor, ensuring that employees who may have limited computer experience receive the help they need to keep operations running smoothly.

Responsibilities

Essential Duties and Responsibilities:

  • Provide frontline IT support on the plant floor, ensuring end-users receive timely assistance.
  • Support and maintain handheld scanners, mobile carts, and other endpoint devices critical to operations.
  • Manage battery replacements and troubleshoot hardware-related issues.
  • Assist with tasks related to the ERP project, including user support and system troubleshooting.
  • Work closely with manufacturing employees to ensure they understand and can effectively use IT tools.
  • Walk extensively throughout the plant, potentially reaching 10,000 steps per shift while providing on-site support.
  • Document and track IT issues, resolutions, and trends to improve future support efforts.
  • Coordinate with IT teams to escalate and resolve complex technical issues.
  • Maintain and update IT hardware inventory as needed.
  • Travel between Greenville, PA and Leetonia, OH locations. (10%)
  • Work on projects as assigned by supervisor.
  • Other duties as needed.
Qualifications

Ideal Candidate Will Have:

Education

  • High school diploma or equivalent is required
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience
  • Certification in ITIL Foundation and A+ or Network+ or similar preferred

Experience

  • Two or more years of experience in IT support is required.
  • Three or more years of combined education and experience, preferably within a manufacturing environment.
  • Strong troubleshooting skills for hardware, software, and network-related issues.
  • Familiarity with ERP systems and ability to assist with ERP-related tasks.
  • Ability to communicate effectively with non-technical users and provide patient, hands-on support.
  • Physical ability to walk extensively and perform hands-on technical work in a manufacturing setting.
  • Self-motivated with the ability to work independently and manage time effectively.
  • Willingness to travel between plant locations as required.
  • Detail oriented
  • Good interpersonal skills
  • Ability to Multitask
  • Commitment to excellence
  • Critical Thinking
  • Strong communication skills
  • Problem Solving skills
  • Must be able to pass pre-employment physical and drug screen
  • Must be eligible to work in the United States, visa sponsorships are not available
  • Regular attendance required
About Us

Perks of the Job:

  • Medical, dental and vision insurance
  • Disability and life insurance
  • 401(k) with matching contribution
  • Generous allotment of paid vacation and paid holidays
  • Competitive wages plus performance-based bonus opportunities
  • Employee Assistance Program (EAP)
  • Ongoing training and professional development
  • Ample opportunity for career growth and advancement
  • Daily pay available

Why Our People Love Working Here:

  • Purpose-driven, friendly, open, and respectful culture
  • Shared core values of safety, integrity, caring, and growth
  • Tuition reimbursement
  • Employee discount program with hundreds of partner brands
  • Wellness incentive program
  • Regular employee celebrations and events

Who We Are:

Founded nearly half a century ago, Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania, we're proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.

But it's not just what we do that sets us apart, it's how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it's driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, Pennex may be the perfect place for you to grow your career. To learn more, please visit Pennex.com or check out other opportunities within the MX Holdings family of companies at MXHoldings.com.

Our Commitment to Inclusion: We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status. MX Holdings and our family of brands, including Metal Exchange and Pennex, are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Confidentiality Agreement Required: Yes

Posted Min Pay Rate

USD $49,000.00/Yr.

Posted Max Pay Rate

USD $62,000.00/Yr.

View Now

Residential Support Specialist I

44514 Poland, Ohio TruGreen

Posted today

Job Viewed

Tap Again To Close

Job Description

100810
8529 South Ave, Poland, Ohio 44514
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
**Position Overview**
Follows standard procedures to input text and numerical business data (such as sales, production, or accounts receivable) into a computer or other business machine. Resolves routine questions and problems and refers more complex issues to higher levels.
**Responsibilities**
+ Uses basic computer skills to key customer names, addresses, statistical information, business information, account numbers, or other data.
+ Operates a variety of office machines to ensure the efficient and accurate handling of information.
+ Works under the direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
+ Performs other clerical duties as needed.
**Education and Experience Requirements**
+ High school diploma/GED required and One (1) to three (3) years of administrative experience or equivalent combination of education and experience required
+ Experience with MS Office applications (Word, Outlook, PowerPoint, and Excel) required
+ Experience with standard office equipment (computer, fax, scanner) required
**Knowledge, Skills, and Abilities**
+ Ability to use office equipment with a high degree of accuracy and efficiency
+ Ability to use honesty and discretion when handling business information
+ Dependable and adaptable to fast-paced work environment conditions
+ Computer skills with Microsoft Office applications (Word, Excel, Outlook, - PowerPoint)
+ Data entry skills
+ Organizational skills
+ Time management skills, including punctuality for on-time attendance
+ Written and verbal communication skills
+ Attention to detail
+ Ability to operate independently and collaboratively within a team
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Regularly required to:**
+ Sit, stand, and walk
+ Use hands and arms to handle, feel or reach
+ Speak and hear
+ Use close vision abilities
**Occasionally required to:**
+ Lift or move up to 10lbs
+ Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Noise level**
+ Low to moderate
**Adverse Conditions**
+ Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$24,060.00 - $44,511.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,
View Now

Agency Liaison, Investigations Support Specialist

16148 Hermitage, Pennsylvania Maximus

Posted today

Job Viewed

Tap Again To Close

Job Description

General information

Job Posting Title

Agency Liaison, Investigations Support Specialist

Date

Wednesday, July 2, 2025

City

Boyers

State

PA

Country

United States

Working time

Full-time

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group.   We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.


Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).


This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.


Why Join Maximus?


Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more 

• Opportunities for career advancement and professional development

• collaborative, respectful work environment with supportive leadership and mentorship


This position would be full-time and onsite in Boyers, PA and  Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Job-Specific Essential Duties and Responsibilities: 

  • Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases. 
  • Reports to the Department head or Team Lead.
  • Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet. 
  • Communicate missing case data/information to agencies. 
  • Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.


Job-Specific Minimum Requirements: 

  • Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process. 
  • High School diploma or equivalent with 1-2 years working in a mail room or document sorting experience. 
  • Have experience utilizing scanning and sorting equipment.
  • Ability to go on-site to location within Boyers, PA
  • Must have basic computer
  • Good written and oral communication skills


Job-Specific Preferred Skills & Experience: 

  • Ability to work as part of a team. 
  • Problem/situation analysis. 
  • Detail oriented. 
  • Ability to meet deadlines. 
  • Attentiveness.



#FEDDODBPS #techjobs #clearance 

Minimum Requirements


- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.27

Maximum Salary

20.27

View Now

Agency Liaison, Investigations Support Specialist

16108 New Castle, Pennsylvania Maximus

Posted today

Job Viewed

Tap Again To Close

Job Description

General information

Job Posting Title

Agency Liaison, Investigations Support Specialist

Date

Wednesday, July 2, 2025

City

Boyers

State

PA

Country

United States

Working time

Full-time

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group.   We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.


Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).


This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.


Why Join Maximus?


Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more 

• Opportunities for career advancement and professional development

• collaborative, respectful work environment with supportive leadership and mentorship


This position would be full-time and onsite in Boyers, PA and  Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Job-Specific Essential Duties and Responsibilities: 

  • Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases. 
  • Reports to the Department head or Team Lead.
  • Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet. 
  • Communicate missing case data/information to agencies. 
  • Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.


Job-Specific Minimum Requirements: 

  • Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process. 
  • High School diploma or equivalent with 1-2 years working in a mail room or document sorting experience. 
  • Have experience utilizing scanning and sorting equipment.
  • Ability to go on-site to location within Boyers, PA
  • Must have basic computer
  • Good written and oral communication skills


Job-Specific Preferred Skills & Experience: 

  • Ability to work as part of a team. 
  • Problem/situation analysis. 
  • Detail oriented. 
  • Ability to meet deadlines. 
  • Attentiveness.



#FEDDODBPS #techjobs #clearance 

Minimum Requirements


- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.27

Maximum Salary

20.27

View Now

Agency Liaison, Investigations Support Specialist

16148 Hermitage, Pennsylvania Maximus

Posted today

Job Viewed

Tap Again To Close

Job Description

General information

Job Posting Title

Agency Liaison, Investigations Support Specialist

Date

Wednesday, July 2, 2025

City

Boyers

State

PA

Country

United States

Working time

Full-time

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group.   We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.


Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).


This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.


Why Join Maximus?


Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more 

• Opportunities for career advancement and professional development

• collaborative, respectful work environment with supportive leadership and mentorship


This position would be full-time and onsite in Boyers, PA and  Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Job-Specific Essential Duties and Responsibilities: 

  • Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases. 
  • Reports to the Department head or Team Lead.
  • Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet. 
  • Communicate missing case data/information to agencies. 
  • Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.


Job-Specific Minimum Requirements: 

  • Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process. 
  • High School diploma or equivalent with 1-2 years working in a mail room or document sorting experience. 
  • Have experience utilizing scanning and sorting equipment.
  • Ability to go on-site to location within Boyers, PA
  • Must have basic computer
  • Good written and oral communication skills


Job-Specific Preferred Skills & Experience: 

  • Ability to work as part of a team. 
  • Problem/situation analysis. 
  • Detail oriented. 
  • Ability to meet deadlines. 
  • Attentiveness.



#FEDDODBPS #techjobs #clearance 

Minimum Requirements


- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.27

Maximum Salary

20.27

View Now

Agency Liaison, Investigations Support Specialist

16108 New Castle, Pennsylvania Maximus

Posted today

Job Viewed

Tap Again To Close

Job Description

General information

Job Posting Title

Agency Liaison, Investigations Support Specialist

Date

Wednesday, July 2, 2025

City

Boyers

State

PA

Country

United States

Working time

Full-time

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group.   We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.


Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).


This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.


Why Join Maximus?


Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more 

• Opportunities for career advancement and professional development

• collaborative, respectful work environment with supportive leadership and mentorship


This position would be full-time and onsite in Boyers, PA and  Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Job-Specific Essential Duties and Responsibilities: 

  • Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases. 
  • Reports to the Department head or Team Lead.
  • Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet. 
  • Communicate missing case data/information to agencies. 
  • Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.


Job-Specific Minimum Requirements: 

  • Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process. 
  • High School diploma or equivalent with 1-2 years working in a mail room or document sorting experience. 
  • Have experience utilizing scanning and sorting equipment.
  • Ability to go on-site to location within Boyers, PA
  • Must have basic computer
  • Good written and oral communication skills


Job-Specific Preferred Skills & Experience: 

  • Ability to work as part of a team. 
  • Problem/situation analysis. 
  • Detail oriented. 
  • Ability to meet deadlines. 
  • Attentiveness.



#FEDDODBPS #techjobs #clearance 

Minimum Requirements


- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.27

Maximum Salary

20.27

View Now
Be The First To Know

About the latest Support roles Jobs in Girard !

Customer Support Service Analyst

43065 Warren, Ohio Rose International

Posted today

Job Viewed

Tap Again To Close

Job Description

Date Posted: 07/22/2025

Hiring Organization: Rose International

Position Number: 485842

Industry: Insurance

Job Title: Customer Support Service Analyst

Job Location: Columbus, OH, USA, 43215

Work Model: Hybrid

Work Model Details: 2 Days Onsite/3 Days Remote

Shift:

Training Hours:

Monday-Friday, 9:00-5:30 EST

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 7

Min Hourly Rate ($): 19.00

Max Hourly Rate ($): 19.00

Must Have Skills/Attributes: Banking/Financial, Customer Service, Hospitality, Insurance

Experience Desired: Experience in customer service, sales, banking, or financial occupations (1+ yrs)

Required Minimum Education: Associate degree

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

Required Education:

• Associate degree or bachelor's degree

• Fresh graduates are welcome to apply

Required Experience, Knowledge & Skills:

• Excellent verbal and written communication skills for effectively communicating with others

• Proficiency with computers and common office software

• Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers

Preferred Experience, Knowledge & Skills:

• One year of experience in customer service, sales, insurance or finance related occupations is a plus

• Knowledge of various insurance products and the sales process

• Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states

• Understands the consequences of not following the FINRA rules and regulations

Required Training:

• Client will provide training, and training will be paid (Need to attend 100%)

Required Availability:

• Training Hours: Monday-Friday, 9:00-5:30 EST

• After Training Hours: Variable Schedule, Monday - Friday 8:00-8:00 EST

As a Representative, you will provide extraordinary care to our members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts; plan fees or plan inquiry questions will be key to success. Additionally, you will effectively interpret and articulate the Client's marketing strategies when communicating with customers.

Customer Support Service Analyst Responsibilities:

• Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics and understands the different product suites, including current line-up and products no longer sold that still require servicing

• Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications

• Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper

• Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws

• Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract

• Analyzes problems to determine proper course of action, striving for first time final resolution

• When necessary, works with internal partners to resolve escalated issues

• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles

• Develops and grows through monthly individual meetings with leadership to set in place a career path strategy

• Setting goals and expectations to achieve success in the role as well as future opportunities

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

View Now

Customer Support/Sales Consultant Remote

44505 Youngstown, Ohio Reid Agency

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
We are seeking a motivated and entrepreneurial Customer Support/Sales Consultant to join our remote team. The ideal candidate will have excellent customer service skills, a strong work ethic, and the ability to work independently. As a Customer Support/Sales Consultant, you will be responsible for providing top-notch customer service and sales support to our clients. This is a great opportunity for someone who is self-motivated and thrives in a remote work environment. Responsibilities: Provide exceptional customer service to clients via phone, email, and chat Assist clients with product inquiries, sales, and support issues Consult with clients to match them with best options for their needs and budget Maintain a high level of professionalism at all times Collaborate with team members to improve overall customer experience Requirements Requirements: 1-3 years of experience in customer service or sales Computer literacy and proficiency in Microsoft Office Self-motivated and able to work independently Entrepreneurial mindset with a drive to succeed Excellent customer service skills and professionalism Strong work ethic Excellent listening skills  Servant mindset  Salary: $60,000 - $145,000 This is a 1099 - 100% Commission opportunity where you can finally earn what you KNOW you are worth!BenefitsMentorship Outstanding training Life Insurance Trips Outstanding income opportunity Bonuses
Apply Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Support Roles Jobs View All Jobs in Girard