57 Support Roles jobs in Perris
Customer Support Specialist
Posted 15 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide exceptional customer support via phone, email, and live chat, addressing inquiries, resolving technical issues, and guiding users through product functionalities.
- Listen attentively to customer concerns, diagnose problems accurately, and offer clear, concise, and actionable solutions.
- Escalate complex or unresolved issues to the appropriate internal teams (e.g., engineering, product development) and follow up to ensure timely resolution.
- Maintain comprehensive and accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and maintain an in-depth knowledge of our products, features, and common user issues to provide informed support.
- Create and update knowledge base articles, FAQs, and other self-help resources to empower users and reduce support volume.
- Identify recurring customer issues and trends, providing feedback to product and engineering teams for continuous improvement.
- Participate in ongoing training and development to stay updated on product changes and support best practices.
- Contribute to a positive team environment by sharing knowledge, collaborating with colleagues, and offering assistance when needed.
- Handle customer feedback, including complaints and compliments, in a professional and constructive manner, aiming for positive outcomes.
- Educate customers on product features they may not be utilizing, helping them maximize the value of our solutions.
- Adhere to established service level agreements (SLAs) and strive to exceed customer expectations with every interaction.
Qualifications:
- Associate's or Bachelor's degree preferred; high school diploma or equivalent required.
- Minimum of 2-3 years of experience in a customer support, helpdesk, or technical support role, preferably in a software or technology-driven environment.
- Proven ability to troubleshoot technical issues and explain complex information clearly to non-technical users.
- Excellent verbal and written communication skills, with a friendly, patient, and professional demeanor.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Strong problem-solving skills and a keen attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy and a genuine desire to help customers, ensuring a positive customer experience.
- Ability to work independently and as part of a collaborative team.
- Familiarity with common operating systems and web browsers.
- Experience with remote support tools is a plus.
- Flexibility to work occasional evenings or weekends as business needs dictate.
Customer Support Specialist - Bilingual
Posted today
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Job Description
Bilingual Customer Support Specialist
Pay from $25 to $0 per hour with significant growth and earning potential!
Includes 2 Shift Differential
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus , but if you are eager to learn, we will train you!
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-JW2
#LI-CA001
(#IN-CACS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore
Uline.jobs to learn more!Lead Customer Support Specialist
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Serve as a primary point of contact for complex customer inquiries and technical issues via phone, email, and chat.
- Troubleshoot and resolve advanced product-related problems, escalating to engineering teams when necessary.
- Provide guidance and mentorship to junior customer support specialists, assisting with challenging cases and knowledge sharing.
- Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Identify recurring customer issues and trends, providing feedback to product and development teams for continuous improvement.
- Monitor customer support queues and ensure service level agreements (SLAs) are met.
- Participate in the onboarding and training of new support team members.
- Contribute to the continuous improvement of customer support processes and tools.
- Act as a brand ambassador, ensuring a positive and professional customer experience at all times.
- Handle escalated customer complaints with tact and professionalism, aiming for swift and satisfactory resolutions.
Qualifications:
- Associate's or Bachelor's degree in a relevant field (e.g., Information Technology, Communications) or equivalent practical experience.
- 3-5 years of experience in customer support or helpdesk roles, preferably in a tech or software environment.
- Proven experience in a lead or senior support role is highly desirable.
- Exceptional problem-solving and troubleshooting skills, with a strong technical aptitude.
- Excellent verbal and written communication skills, with a patient and empathetic approach.
- Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to adapt to changing technologies and customer needs.
- Prior experience with software as a service (SaaS) products is a plus.
The ideal candidate will possess a strong passion for helping others and a proven ability to navigate complex technical issues. They will be a natural leader with excellent communication skills and the drive to deliver exceptional customer experiences. Our client values customer satisfaction, continuous learning, and teamwork, fostering a culture where support specialists are empowered to grow and make a significant impact on user success.
What We Offer:
- Competitive hourly wage and comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and access to training resources.
- Generous paid time off and holidays.
- A supportive and collaborative team environment.
- 401(k) retirement plan with company match.
- Opportunities for career advancement within the company.
This is an exceptional opportunity to play a key role in delivering outstanding customer support for an innovative tech company. If you are a dedicated professional looking for a challenging and rewarding career, we encourage you to apply. Join our team and help empower our users! We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. Apply today to become a part of our growing success story! We look forward to reviewing your application and potentially welcoming you to our team. This position offers a unique blend of strategic input and hands-on execution, ensuring a varied and engaging work experience. We are looking for someone who is not just seeking a job, but a career where they can truly make a difference. The successful candidate will report directly to the Customer Support Manager and collaborate closely with cross-functional teams to achieve strategic objectives. We believe in fostering a collaborative environment where ideas are shared freely and everyone's contribution is valued. Your expertise will be instrumental in driving key initiatives and achieving operational excellence within our organization. We provide the tools, resources, and support necessary for you to excel in your role and advance your career. Come grow with us! This position is critical to our operational success and offers a pathway for significant professional growth within a dynamic and supportive framework. We are excited to see how your skills and experience can contribute to our mission.
Customer Tech Support Specialist
Posted 5 days ago
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Job Description
Position at Prismatik
Essential Functions:
- Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.
- Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.
- Gathers support logs, files, images for escalation and triage to Level 2 and Level 3
- Collects and relay technical information to team members and CTS Analysts as necessary.
- Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.
- Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.
- Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.
- Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly.
- Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers' IT departments to resolve problems when necessary.
- Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.
- Creates procedure manuals, end-user documentation, and Knowledge Base Articles
- Utilizes remote desktop control tools to assist and resolve customer issues.
- Performs other related duties and projects as business needs require at direction of management.
- Bachelor's degree or certification in a computer related field, preferred.
- Minimum two (2) years' experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.
- Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications
Pay Range: $17.00-$20.00
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at (email protected). Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.
Customer Support Specialist - Bilingual - Overnights
Posted today
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Job Description
Bilingual Customer Support Specialist - Overnights
Pay from $27 to $2 per hour with significant growth and earning potential!
Includes 4 Shift Differential
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AM
Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)
Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus , but if you are eager to learn, we will train you!
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-JW2
#LI-CA001
(#IN-CACS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore
Uline.jobs to learn more!Technical Support Specialist (HVAC)
Posted 3 days ago
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Job Description
Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.
When you join Robertshaw, you're joining a company with over 125 years of experience and a global team with focus on innovation.
Role Description
We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and field technicians regarding HVAC systems, including troubleshooting, diagnosing, and resolving technical issues. Your goal will be to ensure high levels of customer satisfaction by delivering timely and accurate support.
Key Responsibilities
- Technical Assistance: Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone, email.
- Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
- Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
- Training and Support: Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
- Collaboration: Work closely with other departments to address and resolve customer and technical issues.
- Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.
- Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
- Relevant HVAC certifications (e.g., EPA Certification) preferred.
- Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
- Excellent communication skills with the ability to convey technical information to non-technical audiences.
- Proficiency in using support software and tools.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.
Learning Support Specialist
Posted 2 days ago
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Job Description
About Behavior Genius:
Behavior Genius is a community-forward, social-emotional learning center where science meets real-world needs. We are building a future where behavior science empowers families, strengthens communities, and creates lasting change.
About the Role:
Our Learning Support Specialists are builders at heart — committed to creating dynamic, relationship-centered learning environments. You’ll work hands-on with clients to support social-emotional development, communication skills, daily living skills, and behavior regulation within a collaborative, classroom-like structure in social-emotional center.
Responsibilities:
- Deliver individualized intervention plans within group and 1:1 learning environments.
- Embed social-emotional learning strategies into daily activities.
- Support skill development across communication, daily living, self-advocacy, and interpersonal growth.
- Collaborate with supervisors and families to track progress and refine intervention plans.
- Create engaging, supportive environments where clients feel safe to learn, grow, and belong.
This Role is For You If:
- You love building — programs, relationships, and community.
- You have experience working in group learning spaces (classrooms, camps, learning centers, etc.).
- You are passionate about supporting whole-child development, not just behavior reduction.
- You believe in real-world application of science to meet families where they are.
- You’re flexible, creative, and solutions-focused in your work.
Qualifications:
- High School Diploma or equivalent required; Associate’s or Bachelor's Degree preferred.
- Experience working with individuals who are at-risk or have specialized support needs, especially in structured settings.
- Registered Behavior Technician (RBT) credential preferred but not required (we offer paid training if eligible).
- CPR/First Aid Certification (or willing to obtain).
- Must be at least 18 years of age
Here Is What You'll Get
- Compensation: $20 – $22 per hour
- Paid training and certification assistance
- Career advancement opportunities—we love to promote from within!
- Flexible scheduling (part-time and full-time options available)
- A supportive, team-oriented work environment
- Minimum Availability Requirement:
We require all employees to be available to work a minimum of (10) hours per week within at least one* of our designated time slots. The designated time slots are as follows:-
8:00 am to 12:00 pm
12:00 pm to 3:00 pm
3:00 pm to 6:00 pm
5:00 pm to 8:00 pm
- *The full 10-hour requirement must fall into a one-time slot, however, a staff member can have more than a one-time slot available.
-
What You'll Love About Behavior Genius
- BHCOE Accreditation: This recognition highlights our dedication to continuous improvement in applied behavior analysis. BHCOE Accreditation is a trusted source that recognizes top-performing behavioral health providers for clinical quality, consumer satisfaction, and staff qualifications. Read more here.
- Our Community! Behavior Genius is committed to building a culture of inclusivity, belonging, and friendships for all of our staff.
- Our Team! Any company's ultimate win is creating a safe and empowering workplace that raises empowered people. We will continue to raise the bar in the name of diversity for our staff and for the families that we serve.
- Our Environment! We celebrate success and believe in transparency and teamwork to get us there. Learn more here or check out our Great Places to Work Certification.
- Professional Development: Gallup Strengths Coaching is a program that focuses on doing what you naturally do best and navigating your strengths in the workplace. Learn more here.
- Our Values: Mission-Focused, People-Obsessed, Strengths-Based, and Results-Driven.
Behavior Genius is an equal-opportunity employer. We support and encourage diversity. Learn more about what it means to be an Equal Opportunity Employer. Additional information can be found here .
All staff must demonstrate the legal right to work in the United States. All applicants offered a role must also pass a background check.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email or call ( with the nature of your request.
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IT Support Specialist
Posted 3 days ago
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Job Description
Mechanics Bank is currently searching for an IT Support Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will work onsite in Roseville, California.
This person will be a first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve issues for on premise employees ranging from basic requests to complex issues. In addition, this person will collaborate with other internal IT teams and act as remote hands for complex implementations and troubleshooting. This person must be extremely detail-oriented, able to multi-task in a demanding environment, and possess exceptional communication and organizational skills.
What you will do
- Installs, configures, troubleshoots and resolves computer, telephone and peripheral issues for end users.
- Completes and creates Service Desk work orders for issues that arise or are reported via call or walk-up and ensures they are completed within the previously agreed Service Level Agreement guidelines.
- Builds rapport with client base to provide quality customer service to staff.
- Responsible for communicating and coordinating with users on required work orders and/or any other related duties.
- May act as upper level support to clients to support more complex projects or customer service issues.
- Performs all other job duties as assigned by manager.
- Provide remote hands support and onsite deployment of new technology equipment including, servers, computers, routers, switches, mobile devices, new applications, etc.
- Implements software and hardware changes on workstations, servers, routers, and switches on-site in collaboration with other IT teams.
- Responsible for maintaining accurate inventory information, and overseeing Information Technology.
- Maintains functioning spare equipment in in order to supply rapid response times to hardware failures.
- May be assigned to document, coordinate, plan, and execute project initiatives.
- Responsible for providing accurate data for monthly/yearly reporting of metrics to management.
- Responds to emergency network outages in accordance with business continuity and disaster recovery plans.
- 3 years of IT Support / technician experience preferred.
- Knowledge of job skills, company and department policies and procedures to complete most situations ordinarily encountered.
- Able to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Researches non-routine inquires. Exercises good judgment within defined procedures and practices to determine appropriate action.
- Experience with installing equipment, including but not limited to desktop printers, UPS and servers. Must be able to lift/manage equipment up to 50 pounds.
- High School Diploma or GED required.
- A+ or N+ or Security+ (Other certifications that meet or exceed this criteria may be considered on a case-by-case basis).
Pay Range: $24.50 - $33.00 hourly
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
- Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
IT Support Specialist
Posted 11 days ago
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Job Description
The intent of this job description is to provide a summary of the major duties and responsibilities performed of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The IT Support Specialist is responsible for providing user support to employees located in our Riverside County and Ventura County clinic locations. In addition, they will be responsible for performing regular installations, upgrades and maintenance for our existing hardware and computer systems, as well as executing project-based tasks. This position will report to the IT Manager at Headquarters in
Temecula, CA. Position location is in Ventura, CA.
Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be the first point of contact for internal customers over the phone, chat, email or directly.
- Triage support through our Managed Service Provider and assist in resolving all support issues.
- Establish documentation and support procedures for handling support incidents in house.
- Identify, recommend, and implement improvements in process and systems.
- Support Office 365 applications and user management.
- Perform hardware / software installations and upgrades.
- Perform regular maintenance to existing hardware and computer systems.
- Perform project-based tasks and other IT related duties as assigned.
Minimum Education (or substitute experience) required:
- High school graduate or equivalent (GED).
- Bachelor's Degree in technical capacity or equivalent experience / certifications preferred.
- Minimum 3-5 years of professional IT experience.
- Minimum 2-5 years administering an enterprise domain.
Required
- Knowledge and experience with Microsoft Windows ecosystem including, but not limited to --- O365, operating systems, Active Directory, Windows Server, DNS and DHCP.
- Office 365 administration experience.
- Administration, maintenance and troubleshooting of LAN, WAN, WIFI, Security & Telecom management and operations.
- Administration, maintenance and troubleshooting of Firewalls, Access Points, Routers and Switches.
- Experience working with various vendors to resolve complex issues.
- Operations of major cloud services such as Google, AWS or Azure.
- Familiarity with ticketing systems (Jira, ServiceNow, ConnectWise or other).
- Good practice and efficient operations of general IT Infrastructure.
- Familiar with HIPAA Compliance.
- Experience supporting Mac iOS and other Apple products.
- Familiarity with cloud hosted VoIP system operations and concepts.
- Familiarity with Athena and Epic EHR a plus.
- User and Customer Support.
- Network, Telecom, Wireless and Mobility.
- Risk Management, Security and Info Assurance.
- Compliance.
- Critical and Analytical Thinking.
- Problem Solving and Decision Making.
- Planning and organizing.
- Teamwork.
- Working with Tools and Technology.
- A good understanding of or willingness to acquire further skills as needed.
- Ability to quickly assess and resolve issues.
- Strong communication and follow-up.
- Documentation creation and management.
Expected Hours of Work -
Workdays : This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Able to work flexible hours, including weekends, if needed.
Travel : Travel is primarily local to our Ventura County office locations during the business day, although some out-of-the-area and overnight travel may be expected.
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Able to work flexible hours, including weekends, if needed.
Project Support Specialist

Posted today
Job Viewed
Job Description
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**Opportunity**
We are seeking a highly organized and detail-oriented Project Support Specialist to support the Real World Project. This role involves managing VIP and external user access, maintaining dashboards, databases, and ensuring seamless coordination for key project initiatives. The ideal candidate will have strong technical proficiency and excellent communication skills to facilitate project operations efficiently.
**Key Responsibilities**
-Executive Support: Provide comprehensive assistance to the Real World Lead by managing their calendar, scheduling meetings, and coordinating availability. Serve as the primary point of contact for team members requesting calendar appointments, securing conference rooms, and submitting necessary forms for badge access. Ensure seamless communication and scheduling efficiency. Attend meetings to track action items related to customer requests and provide meeting support for special events as needed.
-User Access & Registration: Collaborate with CCRN to manage VIP registrations and support self-registrations, ensuring access to the Real World Dashboard and its products.
-Data & Dashboard Management: Maintain and update a comprehensive spreadsheet tracking external user access, including site traffic data from the Tableau database on the classified network. Enter event and system analysis data into relevant databases or spreadsheets for ingestion into the Real World Dashboard
-Presentation Support: Format Tableau data into and Excel spreadsheet then use Power BI to create slides that will be presented by your customer to the Real World Leads.
-System Monitoring & Communication: Monitor Dashboard functionality daily, promptly notifying external account holders via SIPRnet in case of downtime.
-User Assistance: Provide support to external account holders experiencing access issues; coordinate updates with CCRN as new account lists are recreated.
-Content Management in Confluence: Create and manage pages supporting Real World events, maintaining the products page, and integrating event-specific information from the ADEPT Database.
-Project Coordination: Ensure requested products are updated on Confluence pages based on directives from leadership.
**Required Qualifications**
- Strong proficiency in Microsoft 365 applications, including Excel, Power BI, and Teams.
-Experience working with Tableau, Confluence, and will be trained in ADEPT database.
-Excellent organizational skills with attention to detail in maintaining records and dashboards.
-Ability to communicate effectively with customers at various levels and external account holders.
-Problem-solving mindset and ability to navigate technical access issues.
This position requires a proactive approach, strong multitasking ability, and the ability to ensure smooth project operations while maintaining accurate documentation and communication.
Must be a U.S. Citizen
Must be willing to work on site in Norco, California
Must be able to obtain and maintain a DoD SECRET clearance
Must be able to lift 50 pounds
**Preferred Qualifications**
Familiarity with Power BI for data visualization and dashboards
Basic scripting knowledge (e.g., PowerShell or Python)
Microsoft Certifications (e.g., PL-900, Microsoft 365 Fundamentals)
Experience working in a technical or government project environment
**Key Competencies**
Strong communication and coordination skills
Detail-oriented with the ability to manage multiple tasks
Comfortable learning and adapting to new digital tools and systems
Proactive and solutions-focused mindset
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range:**
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location?
**Minimum Req** **uired Hourly Wage:**
$25.27
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._