165 Support Specialist jobs in Broomfield

Job Type

Full-time

Description

As a Team Member of the Rhino Rack, we look first for teammates with strong "Life Values", such as, high integrity, a team player, respectful towards others, highly motivated, strives for excellence, embraces change, looks for continuous improvement, and a desire to do better today than yesterday. These values are important to our culture and are fundamental in building and maintaining a fun and high performing team!

If the above sounds like you, then this job is for you! Your responsibilities would include; Handling a high call volume, responding to customer inquiries, multi-tasking, and problem solving. The tasks should be completed in a manner that meets company standards for safety, quality, security, and productivity.

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate and helpful information and Rhino-Rack products, services and warranties.
• Assist customers in placing orders, processing returns and resolving any issues related to their purchases.
• Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive ones.
• Collaborate with other departments to address complex customer issues.
• Stay up to date with Rhino Rack product knowledge to provide informed and expert assistance to customers.
• Contribute to the continuous improvement of customer service processes and procedures.
• Strive to achieve individual and team targets for customer satisfaction and for excellence.
• Participate in ongoing training and development programs to enhance customer service skills and product knowledge.

• Respond to customer inquiries via email and phone in a timely, professional, and empathetic manner.
• Provide accurate product and service information to clients.
• Utilize internal systems with attention to detail to ensure rapid and precise inquiry resolution.
• Identify and escalate complex issues to the appropriate teams.
• Maintain accurate records of customer interactions and support cases.
• Assist with quality control checks to uphold operational standards.
• Provide feedback to improve workflows, documentation, and overall customer experience.

• Bachelor's degree required, degree in Biological Sciences or related field preferred.
• 13 years of customer service or client support experience (help desk, ticketing, or client-facing role).
• Strong analytical and problem-solving skills; approaches issues like a detective.
• Excellent written and verbal communication skills with a proactive, solutions-oriented mindset.
• Ability to thrive in a fast-paced startup environment, working both independently and collaboratively.
• Experience with ticketing tools (Service Hub, Zendesk, Service Cloud, etc.).
• Experience with CRM systems such as HubSpot or Salesforce is a plus.

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

About the Role
We are seeking a Customer Success Specialist to deliver a world-class experience for clients and providers. In this role, you'll build rapport, research billing and claims, answer inquiries, set expectations, and provide basic technical support for our platform. This is a highly collaborative team where you'll make a direct impact by supporting clients and providers with accuracy, empathy, and professionalism.

This position involves managing a high volume of forms, emails, and outbound calls while meeting individual performance metrics. The ideal candidate will bring call center experience, knowledge of commercial insurance and Medicare, and strong communication skills.

What You'll Do

• Manage a high volume of client and provider inquiries across email, forms, and inbound/outbound calls
• Consistently demonstrate a positive, empathetic, and professional attitude
• Provide accurate, complete, and timely information using the appropriate tools and resources (CRM systems, case management platforms, and communication tools)
• Resolve complaints effectively by offering solutions and alternatives within established timeframes, following through to ensure resolution
• Accurately document all interactions, transactions, feedback, and complaints
• Collaborate with colleagues and cross-functional teams to support client and provider needs
• Meet and maintain performance standards, including a QA average of 90%+ and a case activity average of 7 cases per hour
• Manage sensitive client interactions with professionalism and care, providing clear guidance and connecting clients to the proper resources

• First 30 days: Gain a strong understanding of the client and provider journey, learn the technology platform, and begin resolving customer and provider requests while maintaining accountability and professionalism.
• First 60 days: Independently support client and provider requests via chat, email, and phone with efficiency and quality. Aim to resolve 9 cases per hour with a QA score of 90% or higher.
• First 90 days: Demonstrate confidence in handling a wide range of inquiries, consistently meeting and exceeding performance goals. Take on more complex cases with curiosity and resourcefulness.

• 2-3 years of experience in a high-volume billing support or customer service role
• Experience handling inbound and outbound calls in a metric-driven environment
• Proven ability to navigate multiple platforms when resolving cases
• Excellent written and verbal communication skills
• Availability to work shifts Monday-Friday between 7am-6pm MST

• Previous call center or billing experience working with insurance and claim processing
• Experience with a ticketing system or CRM software
• Background in basic troubleshooting and technical support
• Start-up experience is a plus

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

We started Vehlo in 2019 with a simple goal: to be the industrys favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. Were out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, were reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits packageour biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day every Veep is moving the ball forward day in, day out for our customers or for each other.

We are seeking a skilled and customer-focused Customer Support Representative to join our support team support our Scott Systems business unit. In this role, you will be the primary point of contact for customers experiencing technical and software-related issues. You will provide advanced troubleshooting, collaborate with technical teams for escalations, and deliver an outstanding customer experience.

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Troubleshoot and resolve issues related to automotive software, providing step-by-step guidance.
• Support customers with technical issues, including:
• Windows security settings
• Networking and connectivity problems
• Microsoft Office programs (Excel, Word, Outlook)
• Accurately log support interactions, resolutions, and follow-ups in the ticketing system.
• Collaborate with technical teams to escalate and resolve complex issues efficiently.
• Maintain a high level of customer satisfaction by delivering exceptional service and empathetic support.

• 2+ years of customer support or technical support experience.
• Strong troubleshooting skills across Windows operating systems, networking, and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts clearly and patiently to non-technical users.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow, or similar).
• Strong organizational skills and attention to detail.
• Background in automotive software or related technology fields preferred, not required.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Who We Are

At PostNet Belmar, we make everyday tasks easier and better for our customers. From designing custom wedding invitations and printing business cards, to shipping packages worldwide and offering essential services like fingerprinting for background checks, we’re here to help. As a locally owned and operated business, we take pride in delivering personalized service and building lasting relationships with our community.

Our diverse range of services includes:

Shipping: Domestic & international shipping via FedEx, UPS, DHL, USPS and other carrier partners

Printing & Design: Custom solutions for business cards, banners, brochures, and more

Business Support: Notary services, fingerprinting, passport photos, shredding, faxing, scanning, and more

At PostNet Belmar, we’re not just a service provider – we’re your partner in getting things done.

About the Role

Join our team as a Customer Support Specialist and be the friendly, go-to person who helps our customers with their printing, shipping, and business service needs. We’re looking for energetic, customer-focused individuals who thrive in a fast-paced environment and love delivering exceptional service.

As a Customer Support Specialist, you’ll play a key role in ensuring the smooth operation of our center. You’ll greet customers, be the expert who provides personalized solutions, and contribute to the overall success of the business. This hands-on role requires excellent attention to detail, strong communication skills, and a positive, customer-first mindset.

Spanish-speaking candidates encouraged to apply!

Responsibilities

Greet and assist customers with shipping, printing, and business services

Be an expert on available products/services and recommend personalized solutions

Operate printing and shipping software and equipment

Coordinate with vendors to fulfill design and printing jobs

Maintain store appearance and manage inventory

Support with administrative tasks and general store operations

Requirements

Friendly, dependable, and a clear communicator

Comfortable using and learning about new technology and tools

Detail-oriented with strong organizational skills

Able to multitask in a fast-paced environment

Able to support community initiatives

Able to prioritize and cultivate customer relationships

Good listener, proactive in anticipating needs, can earn sales commission

Positive, collaborative attitude

Curious and motivated to expand skill set with new opportunities (i.e. design, 3D printing, etc.)

Growth mindset and interest in career development (mentoring and training available to help employees grow their technical skills and advance into management and leadership roles (program manager, store manager, and multi-unit general manager)

Bilingual plus (proficient in English and Spanish)

Ability to lift packages up to 50 lbs as needed.

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

• Shipping: Domestic & international shipping via FedEx, UPS, DHL, USPS and other carrier partners
• Printing & Design: Custom solutions for business cards, banners, brochures, and more
• Business Support: Notary services, fingerprinting, passport photos, shredding, faxing, scanning, and more

• Greet and assist customers with shipping, printing, and business services
• Be an expert on available products/services and recommend personalized solutions
• Operate printing and shipping software and equipment
• Coordinate with vendors to fulfill design and printing jobs
• Maintain store appearance and manage inventory
• Support with administrative tasks and general store operations

• Friendly, dependable, and a clear communicator
• Comfortable using and learning about new technology and tools
• Detail-oriented with strong organizational skills
• Able to multitask in a fast-paced environment
• Able to support community initiatives
• Able to prioritize and cultivate customer relationships
• Good listener, proactive in anticipating needs, can earn sales commission
• Positive, collaborative attitude
• Curious and motivated to expand skill set with new opportunities (i.e. design, 3D printing, etc.)
• Growth mindset and interest in career development (mentoring and training available to help employees grow their technical skills and advance into management and leadership roles (program manager, store manager, and multi-unit general manager)
• Bilingual plus (proficient in English and Spanish)
• Ability to lift packages up to 50 lbs as needed.

Location: Hybrid (San Francisco, CA,  West Coast)
Schedule: 10:00 AM 6:00 PM
Compensation: $65,000 $73,000 (Full-time, no visa sponsorship available)

We're seeking a Customer Support Specialist to serve as the first point of contact for our customers delivering fast, empathetic, and solutions-oriented Tier 1 support.

This is a newly created role offering the opportunity to shape workflows, improve processes, and enhance the overall customer experience. You'll play a critical part in ensuring our clients feel supported and confident at every step of their journey.

• Respond promptly and professionally to customer inquiries via email and phone.

• Provide accurate product and service information with empathy and clarity.

• Utilize internal systems and tools to ensure timely and precise resolution of inquiries.

• Identify, troubleshoot, and escalate complex issues to the appropriate teams.

• Maintain detailed records of all customer interactions and support cases.

• Assist with quality control and operational checks to maintain service standards.

• Collaborate cross-functionally to refine workflows, documentation, and customer communication.

• Contribute insights and feedback to continuously improve the customer experience.

• Bachelor's degree required, degree in Biological Sciences or related field preferred.

• 1 - 3 years of experience in customer service or client support (help desk, ticketing, or client-facing role).

• Strong analytical and problem-solving mindset approaches issues like a detective.

• Excellent written and verbal communication skills with a proactive, solutions-oriented approach.

• Ability to thrive in a fast-paced startup environment , both independently and as part of a team.

• Experience with ticketing systems such as Service Hub, Zendesk, or Service Cloud .

• Familiarity with CRM platforms such as HubSpot or Salesforce is a plus.

• Hybrid schedule: 3 days in-office per week (San Francisco HQ).

• Hours: 10:00 AM 6:00 PM PT, Monday through Friday.

• Provide technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate unresolved issues to appropriate technical teams.
• Guide users through step-by-step solutions and provide clear instructions.
• Maintain a high level of customer satisfaction and professionalism.
• Identify trends in support requests and recommend preventative solutions.
• Assist with the setup and configuration of user accounts and software.
• Contribute to the knowledge base with FAQs and troubleshooting guides.
• Stay current with product updates and technical advancements.

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2+ years of experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications and hardware troubleshooting.
• Basic understanding of networking protocols and concepts.
• Experience with helpdesk ticketing software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric approach with a focus on user satisfaction.