578 Support Specialist jobs in Broomfield

• Provide customer service for the timely and cost-effective completion of all Distribution related functions in support of the IPS outside sales organization and our OEM partners. This includes but is not limited to:

• Processing customer inquiries and act as main point of contact for IPS Account Managers
• Sourcing equipment and parts
• Evaluate vendor quotations to select best offer for procurement Entering / processing orders
• Development proposals for required equipment
• Investigation and resolution of customer issues
• Supplier management

• Ensure that proposals are properly prepared with needed details and review with engineering as necessary for technical support
• Act as a technical resource to address and resolve inquiries and problems with assistance from the local engineering team and OEM partners
• Provide client and sales correspondence:

• Tracking of shipments and communicating order status as required
• Assist with inventory management
• Collect and disseminate feedback on quotations to inform IPS Leadership on our competitive position. Use trending feedback to make suggestions on ways to enhance strategy
  • Work effectively with the operations team to complete orders in a timely and accurate manner

• Interpret and ensure compliance with operating policies and procedures
• Utilize Continuous Improvement Process Solution tools to increase operational efficiency
• Establish and maintain relationships with external suppliers and outside sales team
• Maintain detailed notes in order files
• Work with Distribution Lead, IPS Sales, Marketing, Engineering and Service Centers to evaluate sales opportunities and engage with them on targets and initiatives to win new business
• Meet/beat assigned sales quota and profitability expectations annuall y
• Maintain high customer satisfaction and provide Voice of Customer input to IPS Team Leaders
• Work effectively internally as a communicator, business partner and leader across teams and co-workers

• Bachelor's Degree in Business/Engineering/Marketing
• 5+ years of experience in Customer Service/Sales in one or more of the following industries: electrical distribution, transformers , switchgear, or related industries
• Must be highly organized and capable of handling many projects at one time
• Technical background with electrical and/or mechanical products is a plus
• Project Management experience is a plus
• Sharp analytical thinking and reasoning abilities
• Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
• Ability to analyze and interpret data and take appropriate action
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Must exhibit excellent written and verbal skills
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
• Critical attention to detail

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Who We Are.
Spear Technologies is an exciting new software company in the Insurance sector.

Our Values.
In addition to skills, experiences, and cultural fit, we select and evaluate our team members based on these core values:
1. Problem Solver – Always striving to find a way
2. Accountable – Pride in ownership
3. Team player – Professional and humble

The Role.
The Technical Support Specialist is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. As a Technical Support Specialist, you will become a product expert and work with our clients to answer questions, deliver training, drive value, resolve technical issues, and help our clients configure their systems using Microsoft Power Platform and SQL. Our Technical Support Specialists are fluent in solving complex technical problems in Microsoft Power Platform and SQL and are skilled in managing client relationships.

As a Technical Support Specialist, you will be responsible for connecting with clients on a regular basis, understanding their issues and product configurations, and solving problems for end users requiring technical assistance using the software. An ideal candidate is adaptable and is interested in developing a dynamic skill set that includes both technical and client relationship proficiency.

The Technical Support Specialist will:

• Provide excellent customer service to all clients both over the phone and via email
• Solve technical issues in SQL and Microsoft Power Platform.
• Maintain relationships with clients
• High volume email correspondence
• Deliver support via email, phone, video conference, and thorough documentation of solutions
• Provide troubleshooting, coordination, issue resolution and follow up related to cases submitted by our customers.
• Lead customer training
• Review customer accounts and check for accuracy
• Maintain open lines of communication with Technical Services, Product and Sales to ensure the customer voice is heard throughout the organization.
• Complete lower-level technical services projects building and managing workflows and Power BI Reports.
• Participates in team projects that enhance the quality or efficiency of support.
• Can work extended hours and/or a flexible schedule as required by project demands.
• Performs any additional project work and other related duties as assigned by management.

• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
• Experience with SQL queries.
• Excellent analytical, organizational, and interpersonal skills; must be self-motivated and driven for results/outcomes.
• Detail-oriented, organized, flexible, high-energy and ability to learn quickly.
• Able to handle multiple tasks/projects simultaneously.
• Can organize and prioritize workload to meet deadlines.
• Excellent verbal and written communication skills, with ability to present to clients, co-workers and management.
• Works and maintains confidentiality with sensitive information.
• Legally eligible to work in the United States.

• Competitive compensation package including 100% paid Health coverage for the employee and 85% coverage for dependents. We pay for 80% coverage for Dental and Vision, for employees and dependents
• Flexible time off + 10 paid holidays! 
• Opportunity to work for an entrepreneurial company in an exciting phase of growth
• Great company culture and the office building has an onsite gym, full kitchen and is walking distance to restaurants and shops. The Culture Team hosts happy hours and celebrates holidays with company social events, and much more!
• 401(k) with matching

Total compensation for this role is market competitive, including a total compensation range $50,000 - $65,000.

In addition to our commitment to equal pay for equal work, Spear Technologies is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.

Primary Skills: Customer Support, Expert; Time Management, Advanced; Communication, Expert; Troubleshooting, Intermediate; Remote Working, Intermediate. Contract Type: W2 only Duration: 6+ Months with Possible Extension Location: Remote Pay Range: $18-$21 per hour on W2 Job Summary: We are seeking a dedicated SketchUp Technical Support Specialist to provide.

Job DescriptionJob Description Who We Are. Spear Technologies is an exciting new software company in the Insurance sector. Our Values. In addition to skills, experiences, and cultural fit, we select and evaluate our team members based on these core values: 1. Problem Solver – Always striving to find a way 2. Accountable – Pride in ownership 3. Team player – Professional and humble The Role. The Technical Support Specialist is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. As a Technical Support Specialist, you will become a product expert and work with our clients to answer questions, deliver training, drive value, resolve technical issues, and help our clients configure their systems using Microsoft Power Platform and SQL. Our Technical Support Specialists are fluent in solving complex technical problems in Microsoft Power Platform and SQL and are skilled in managing client relationships. As a Technical Support Specialist, you will be responsible for connecting with clients on a regular basis, understanding their issues and product configurations, and solving problems for end users requiring technical assistance using the software. An ideal candidate is adaptable and is interested in developing a dynamic skill set that includes both technical and client relationship proficiency. The Technical Support Specialist will: Provide excellent customer service to all clients both over the phone and via email Solve technical issues in SQL and Microsoft Power Platform. Maintain relationships with clients High volume email correspondence Deliver support via email, phone, video conference, and thorough documentation of solutions Provide troubleshooting, coordination, issue resolution and follow up related to cases submitted by our customers. Lead customer training Review customer accounts and check for accuracy Maintain open lines of communication with Technical Services, Product and Sales to ensure the customer voice is heard throughout the organization. Complete lower-level technical services projects building and managing workflows and Power BI Reports. Participates in team projects that enhance the quality or efficiency of support. Can work extended hours and/or a flexible schedule as required by project demands. Performs any additional project work and other related duties as assigned by management. Qualifications. Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate). Experience with SQL queries. Excellent analytical, organizational, and interpersonal skills; must be self-motivated and driven for results/outcomes. Detail-oriented, organized, flexible, high-energy and ability to learn quickly. Able to handle multiple tasks/projects simultaneously. Can organize and prioritize workload to meet deadlines. Excellent verbal and written communication skills, with ability to present to clients, co-workers and management. Works and maintains confidentiality with sensitive information. Legally eligible to work in the United States. Location: Denver, CO The Perks. Competitive compensation package including 100% paid Health coverage for the employee and 85% coverage for dependents. We pay for 80% coverage for Dental and Vision, for employees and dependents Flexible time off + 10 paid holidays! Opportunity to work for an entrepreneurial company in an exciting phase of growth Great company culture and the office building has an onsite gym, full kitchen and is walking distance to restaurants and shops. The Culture Team hosts happy hours and celebrates holidays with company social events, and much more! 401(k) with matching Total compensation for this role is market competitive, including a total compensation range $50,000 - $65,000. In addition to our commitment to equal pay for equal work, Spear Technologies is also committed to equal opportunity regardless of , , , ancestry, , , , genetic information, parental or status, , marital status, citizenship, , , or veteran status. Powered by JazzHR 4uJGD5SZDi #J-18808-Ljbffr

Join to apply for the Technical Support Specialist role at STACK Infrastructure Join to apply for the Technical Support Specialist role at STACK Infrastructure Get AI-powered advice on this job and more exclusive features. THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost- effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. THE COMPANY: STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost- effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. THE POSITION: The Technical Support Specialist provides front line technical support for all computer hardware, software, and networking issues to employees at our Denver headquarters. This role acts as the first point of contact for troubleshooting and resolving issues, ensuring smooth daily operations across all end-user devices. The specialist will manage requests through an internal ticketing system, in person, by phone, and through email, maintaining a high standard of customer service while effectively addressing technology-related needs. KEY RESPONSIBILITIES: Provide Technical Support: Offer hands-on support for desktops, laptops, printers, smartphones, and other office automation tools on both Windows and Mac platforms. End-User Device Management: Deploy, configure, and troubleshoot end-user devices, including desktops, laptops, and tablets, ensuring all are updated and functioning properly. Software Installation & Maintenance: Manage installing and maintaining operating systems, business applications, and other required software. Manage Microsoft 365 access, software updates, deployment and support any installation issues. Troubleshoot Hardware & Network Issues: Diagnose and resolve hardware problems, from basic desktop troubleshooting to complex issues involving printers, AV equipment, and office networking devices (LAN/WAN). Manage User Requests: Act as the main point of contact for all incoming help desk tickets, including secure access requests. Efficiently track and prioritize tasks, escalating critical issues when necessary. Collaborate on IT Projects: Assist with office expansions, moves, and department relocations. Help implement small-scale upgrades and installations in coordination with internal IT teams and external vendors. Network Support: Assist with remote hands for the Network and Infrastructure teams with basic maintenance tasks such as troubleshooting network connectivity, managing switches, and supporting Wi-Fi issues. Hardware Life-cycle Management: Support the annual replacement process for outdated technology, including desktops, printers, and network equipment, ensuring minimal disruption to daily operations. Documentation & Communication: Maintain clear and detailed documentation of procedures, solutions, and system updates. Communicate issues and resolutions effectively to both technical and non-technical staff. Off-Hours Availability: Be available for occasional on site and remote after-hours work for emergency support when required. THE DETAILS: Location: Denver, CO Travel: Compensation: $60,000 - $5,000 Must be eligible to work in the United States Must pass comprehensive background screening MUST-HAVE QUALIFICATIONS: 2+ years of experience in IT support, helpdesk roles, or a related technical field. Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not required). Good knowledge of common business applications and tools such as Microsoft 365, Azure/EntraID, documentation software, and remote access tools Experience with ITSM tools such Fresh Service, ServiceNow or other ticket tracking systems. THIS MIGHT BE RIGHT FOR YOU IF: You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making. You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables. You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team. You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning. WHY STACK? We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy. We foster a culture of appreciation, including peer-to-peer recognition and rewards programs. Fun is part of our DNA, with events, game nights, happy hours, and barbecues. We’re growing – this is a great time to join and make an impact! STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure will not be accepted or considered as a submission without a signed agreement in place. - JJ1 Job ID: 10072 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at STACK Infrastructure by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Denver, CO $65,000.00-$68,0 0.00 2 weeks ago Golden, CO 89,060.00- 106,705.00 1 day ago Boulder, CO 70,000.00- 85,000.00 1 week ago Customer Technical Support Representative Englewood, CO 49,560.00- 69,380.00 1 week ago Boulder, CO 50,000.00- 55,000.00 1 day ago Denver, CO 65,000.00- 81,000.00 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Description We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition. Responsibilities & Expectations: Integrated Power Services (IPS) is seeking a skilled and dedicated Support Specialist for our Denver Transformer Center of Excellence. In this role, you will be focused primarily on the sale of new/surplus transformers and components though you will also be called upon to support the sale of breakers and switchgear components. You will partner with the Distribution Team Leader to increase sales and customer service for IPS's U.S. power management distribution business. Provide customer service for the timely and cost-effective completion of all Distribution related functions in support of the IPS outside sales organization and our OEM partners. This includes but is not limited to: Processing customer inquiries and act as main point of contact for IPS Account Managers Sourcing equipment and parts Evaluate vendor quotations to select best offer for procurement Entering / processing orders Development proposals for required equipment Investigation and resolution of customer issues Supplier management Ensure that proposals are properly prepared with needed details and review with engineering as necessary for technical support Act as a technical resource to address and resolve inquiries and problems with assistance from the local engineering team and OEM partners Provide client and sales correspondence: Tracking of shipments and communicating order status as required Assist with inventory management Collect and disseminate feedback on quotations to inform IPS Leadership on our competitive position. Use trending feedback to make suggestions on ways to enhance strategy Work effectively with the operations team to complete orders in a timely and accurate manner Interpret and ensure compliance with operating policies and procedures Utilize Continuous Improvement Process Solution tools to increase operational efficiency Establish and maintain relationships with external suppliers and outside sales team Maintain detailed notes in order files Work with Distribution Lead, IPS Sales, Marketing, Engineering and Service Centers to evaluate sales opportunities and engage with them on targets and initiatives to win new business Meet/beat assigned sales quota and profitability expectations annuall y Maintain high customer satisfaction and provide Voice of Customer input to IPS Team Leaders Work effectively internally as a communicator, business partner and leader across teams and co-workers Qualifications and Competencies: Bachelor's Degree in Business/Engineering/Marketing 5+ years of experience in Customer Service/Sales in one or more of the following industries: electrical distribution, transformers , switchgear, or related industries Must be highly organized and capable of handling many projects at one time Technical background with electrical and/or mechanical products is a plus Project Management experience is a plus Sharp analytical thinking and reasoning abilities Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat Ability to analyze and interpret data and take appropriate action Excellent time management Ability to communicate technical data in a clear and concise manner Must exhibit excellent written and verbal skills Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers Critical attention to detail You'll thrive at IPS if you. * Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. * Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. * Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. * Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. * Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. * Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are : At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Benefits: Paid Time Off (PTO) 401k Employer Match Bonus Incentives Tuition Reimbursement Program Medical, Dental and Vision plans Employee Assistance Program (EAP) And more! Pay Rate Details: up to $90,000 per year IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre- employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI - CH1 #J-18808-Ljbffr

Who We Are. Spear Technologies is an exciting new software company in the Insurance sector. Our Values. In addition to skills, experiences, and cultural fit, we select and evaluate our team members based on these core values: 1. Problem Solver – Always striving to find a way 2. Accountable – Pride in ownership 3. Team player – Professional and humble The Role. The Technical Support Specialist is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. As a Technical Support Specialist, you will become a product expert and work with our clients to answer questions, deliver training, drive value, resolve technical issues, and help our clients configure their systems using Microsoft Power Platform and SQL. Our Technical Support Specialists are fluent in solving complex technical problems in Microsoft Power Platform and SQL and are skilled in managing client relationships. As a Technical Support Specialist, you will be responsible for connecting with clients on a regular basis, understanding their issues and product configurations, and solving problems for end users requiring technical assistance using the software. An ideal candidate is adaptable and is interested in developing a dynamic skill set that includes both technical and client relationship proficiency. The Technical Support Specialist will: Provide excellent customer service to all clients both over the phone and via email Solve technical issues in SQL and Microsoft Power Platform. Maintain relationships with clients High volume email correspondence Deliver support via email, phone, video conference, and thorough documentation of solutions Provide troubleshooting, coordination, issue resolution and follow up related to cases submitted by our customers. Lead customer training Review customer accounts and check for accuracy Maintain open lines of communication with Technical Services, Product and Sales to ensure the customer voice is heard throughout the organization. Complete lower-level technical services projects building and managing workflows and Power BI Reports. Participates in team projects that enhance the quality or efficiency of support. Can work extended hours and/or a flexible schedule as required by project demands. Performs any additional project work and other related duties as assigned by management. Qualifications. Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate). Experience with SQL queries. Excellent analytical, organizational, and interpersonal skills; must be self-motivated and driven for results/outcomes. Detail-oriented, organized, flexible, high-energy and ability to learn quickly. Able to handle multiple tasks/projects simultaneously. Can organize and prioritize workload to meet deadlines. Excellent verbal and written communication skills, with ability to present to clients, co-workers and management. Works and maintains confidentiality with sensitive information. Legally eligible to work in the United States. Location: Denver, CO The Perks. Competitive compensation package including 100% paid Health coverage for the employee and 85% coverage for dependents. We pay for 80% coverage for Dental and Vision, for employees and dependents Flexible time off + 10 paid holidays! Opportunity to work for an entrepreneurial company in an exciting phase of growth Great company culture and the office building has an onsite gym, full kitchen and is walking distance to restaurants and shops. The Culture Team hosts happy hours and celebrates holidays with company social events, and much more! 401(k) with matching Total compensation for this role is market competitive, including a total compensation range $50,000 - $65,000. In addition to our commitment to equal pay for equal work, Spear Technologies is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status. #J-18808-Ljbffr

Apply Online

The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.

• The Technical Support Specialist should be able to:
• Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows
• Operating Systems, using Microsoft SQL Databases.
• Provide first tier support for technical issues.
• Respond to client requests for service by priority according to published policies.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
• Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
• Adapt to changing product and environments.
• Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and
• future products and services by means of self-study, supplemented by formal education.
• Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
• Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:
• Remote support of client's mission critical financial server(s)
  • Operating system administration for Windows or Web servers
  • Network & local printing
  • Point of sale hardware configuration and troubleshooting
  • Tyler program release and third party software upgrades
  • Database administration (Microsoft SQL)
• Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
• Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
• Manage open calls by identifying and prioritizing issues according to published policies.
• Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.
• Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
• Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.
• May contribute to company knowledge library.
• May conduct training for end-users.

Billings, Montana | Lakewood, Colorado | Lubbock, Texas

0-5%

• Bachelor's degree in computer science, MIS, or equivalent experience
• Experience administering Windows servers.
• Working knowledge of server hardware and network configurations, including web servers.
• Ability to troubleshoot PC configurations and connectivity issues.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Strong analytical and problem-solving skills.
  Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude
• Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM

Salary will generally fall between $46,185 - $68,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online

Requisition Number:2025-7077

#INDSS

#LI-Hybrid

#LI-NT1

Posting Type

Remote

Job Overview

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Use SQL applications and tools to run basic SQL queries

• Respond to client questions, problems, and work requests on a daily basis

• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers

• Partner with senior level team members as needed to troubleshoot and resolve customer incidents

• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities

Policy and Procedure Skills

• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

• Monitor assigned open tickets, contact customers, and update tickets on a timely basis

• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff

• Complete all daily tasks and projects

• Track time daily

Expectations of the Role

• Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management

• Able to work the 11am-8pm CST for a minimum of 12 months

• Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

• Provide excellent customer service using the communication methods designated by Relativity

• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

• Meet identified goals regarding customer service tech support metrics

• Commitment to and consistent demonstration of core company values

Your Skills

• Customer support experience

• Client-focused and ability to understand expectations

• Direct experience supporting clients as a primary contact or lead using phone and email

• Experience troubleshooting complex issues

• SQL and Windows platform experience

• Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.