173 Support Specialist jobs in Buffalo

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

About the role:

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems. The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

What will you do?

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

• Experience reading Electrical Schematics.
• Experience working with 200 - 440-volt equipment (High Voltage).
• Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
• Must have hands on hardware troubleshooting and repair experience.
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.
• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 50 pounds at times.
• Travel may be required up to approximately 20% of the time.

• Technical Support Manager

• Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
• 5+ years of experience in field service or a similar technical support-related position
• Must have experience with HVAC and 460v
• Reading Electrical Schematics.
• Experience of working within Data Center environments required.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

About the role:

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems. The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

What will you do?

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

• Experience reading Electrical Schematics.
• Experience working with 200 - 440-volt equipment (High Voltage).
• Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
• Must have hands on hardware troubleshooting and repair experience.
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.
• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 50 pounds at times.
• Travel may be required up to approximately 20% of the time.

• Technical Support Manager

• Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
• 5+ years of experience in field service or a similar technical support-related position
• Reading Electrical Schematics.
• Experience of working within Data Center environments required.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Description

Hourly Pay Range: $21

Shift: Monday-Friday 8:00am-3:00pm

The Program Support Specialist at day program should emphasize proactive strategies and respond to needs of each individual. The Program Support Specialist will be responsible for coaching staff to work on skills in a functional setting. Model for staff the proactive and reactive skills. Provide programmatic support to the site, staff and participants. Ensure the health, safety and well-being of individuals.

ESSENTIAL FUNCTIONS/RESPONSIBILTIES

• Provide programmatic support where appropriate for site, staff and participants.

• Provide information and submits and monitors required documentation to Behavior Department on individual requiring more intensive behavior services.

• Create support profiles. Provides suggestions and collaboration for ongoing supports and safeguards and behavior plans as needed.

• Reviews training provided by the Behavior Department associated with behavior plans to staff as needed in collaboration with Senior Day Supervisor.

• Ensuring that the current BSP/MMP and semi-annual review is onsite

• Ensures fading plans from MMP’s/BSP’s are being followed and monitored.

• Reviews Therap Coaching Notes, SCIP-R Alerts, Therap RIA Alerts and Restrictive Intervention Applications (RIA) and ensures the use of this information to facilitate program planning in compliance with the Department of Behavioral Health Services Policies and Procedures.

• Completes monthly trending – including information from Behavior Tracking, Coaching Notes, and SCIP-R Alerts –

• Prepares, submits, and presents HRC packets for individuals without active BIS support

• Provides assistance with crisis intervention as needed to support the direct care staff

• Ensures supplies/supports are available to meet individual needs.

• Attends and participates in general staff meetings, in-service training, monthly support team meetings and other pertinent agency and community program meetings.

• May attend Life Plan meeting as needed.

• Assist in developing Day Habilitation staff action plans that will promote an individual’s valued outcome, independence and ability to contribute to the community for all assigned Day Hab individuals as needed.

• Complies with all agency policies and procedures

• Responsible for communication with transport providers and providing support as needed.

MINIMUM QUALIFICATIONS

• A./B.S. or Associates Degree in psychology or behavior management related field preferred and two years of experience or combination of Education and Human Service Experience.

• Minimum of 2 years related experience.

• Ability to meet physical requirement of the position when performing the following: Standing, walking, sitting, bending stooping, squatting, kneeling and climbing.

• Lifting requirements of 35 lbs.

• Ability to lift and transfer individuals manually and mechanically as required by prescribed program plan.

• Ability to move, reposition and place individual in pieces of equipment.

• Physical agility and ability to react to emergency situation including maintaining Required certifications (i.e. SCIP, CPR)

• CPR certification required.

• Valid NYS Driver’s license that meets agency policy.

• Medication certification preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Description

Hourly Pay Range: $21

Shift: Monday-Friday 8:00am-3:00pm

The Program Support Specialist at day program should emphasize proactive strategies and respond to needs of each individual. The Program Support Specialist will be responsible for coaching staff to work on skills in a functional setting. Model for staff the proactive and reactive skills. Provide programmatic support to the site, staff and participants. Ensure the health, safety and well-being of individuals.

ESSENTIAL FUNCTIONS/RESPONSIBILTIES

• Provide programmatic support where appropriate for site, staff and participants.

• Provide information and submits and monitors required documentation to Behavior Department on individual requiring more intensive behavior services.

• Create support profiles. Provides suggestions and collaboration for ongoing supports and safeguards and behavior plans as needed.

• Reviews training provided by the Behavior Department associated with behavior plans to staff as needed in collaboration with Senior Day Supervisor.

• Ensuring that the current BSP/MMP and semi-annual review is onsite

• Ensures fading plans from MMP’s/BSP’s are being followed and monitored.

• Reviews Therap Coaching Notes, SCIP-R Alerts, Therap RIA Alerts and Restrictive Intervention Applications (RIA) and ensures the use of this information to facilitate program planning in compliance with the Department of Behavioral Health Services Policies and Procedures.

• Completes monthly trending – including information from Behavior Tracking, Coaching Notes, and SCIP-R Alerts –

• Prepares, submits, and presents HRC packets for individuals without active BIS support

• Provides assistance with crisis intervention as needed to support the direct care staff

• Ensures supplies/supports are available to meet individual needs.

• Attends and participates in general staff meetings, in-service training, monthly support team meetings and other pertinent agency and community program meetings.

• May attend Life Plan meeting as needed.

• Assist in developing Day Habilitation staff action plans that will promote an individual’s valued outcome, independence and ability to contribute to the community for all assigned Day Hab individuals as needed.

• Complies with all agency policies and procedures

• Responsible for communication with transport providers and providing support as needed.

MINIMUM QUALIFICATIONS

• A./B.S. or Associates Degree in psychology or behavior management related field preferred and two years of experience or combination of Education and Human Service Experience.

• Minimum of 2 years related experience.

• Ability to meet physical requirement of the position when performing the following: Standing, walking, sitting, bending stooping, squatting, kneeling and climbing.

• Lifting requirements of 35 lbs.

• Ability to lift and transfer individuals manually and mechanically as required by prescribed program plan.

• Ability to move, reposition and place individual in pieces of equipment.

• Physical agility and ability to react to emergency situation including maintaining Required certifications (i.e. SCIP, CPR)

• CPR certification required.

• Valid NYS Driver’s license that meets agency policy.

• Medication certification preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

• Provide programmatic support where appropriate for site, staff and participants.
• Provide information and submits and monitors required documentation to Behavior Department on individual requiring more intensive behavior services.
• Create support profiles. Provides suggestions and collaboration for ongoing supports and safeguards and behavior plans as needed.
• Reviews training provided by the Behavior Department associated with behavior plans to staff as needed in collaboration with Senior Day Supervisor.
• Ensuring that the current BSP/MMP and semi-annual review is onsite
• Ensures fading plans from MMP's/BSP's are being followed and monitored.
• Reviews Therap Coaching Notes, SCIP-R Alerts, Therap RIA Alerts and Restrictive Intervention Applications (RIA) and ensures the use of this information to facilitate program planning in compliance with the Department of Behavioral Health Services Policies and Procedures.
• Completes monthly trending - including information from Behavior Tracking, Coaching Notes, and SCIP-R Alerts -
• Prepares, submits, and presents HRC packets for individuals without active BIS support
• Provides assistance with crisis intervention as needed to support the direct care staff
• Ensures supplies/supports are available to meet individual needs.
• Attends and participates in general staff meetings, in-service training, monthly support team meetings and other pertinent agency and community program meetings.
• May attend Life Plan meeting as needed.
• Assist in developing Day Habilitation staff action plans that will promote an individual's valued outcome, independence and ability to contribute to the community for all assigned Day Hab individuals as needed.
• Complies with all agency policies and procedures
• Responsible for communication with transport providers and providing support as needed.

• A./B.S. or Associates Degree in psychology or behavior management related field preferred and two years of experience or combination of Education and Human Service Experience.
• Minimum of 2 years related experience.
• Ability to meet physical requirement of the position when performing the following: Standing, walking, sitting, bending stooping, squatting, kneeling and climbing.
• Lifting requirements of 35 lbs.
• Ability to lift and transfer individuals manually and mechanically as required by prescribed program plan.
• Ability to move, reposition and place individual in pieces of equipment.
• Physical agility and ability to react to emergency situation including maintaining Required certifications (i.e. SCIP, CPR)
• CPR certification required.
• Valid NYS Driver's license that meets agency policy.
• Medication certification preferred

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

About the role:

The Chiller Technical Support Specialist will be responsible for providing onsite and remote technical services in support of Mission Critical Cooling Systems focusing on the Motivair Chillers.

Main Responsibilities :

• Executes installation, startup, commissioning support, remedial and preventative maintenance services.
• Provides remote technical support to field service personnel and/or customers by assisting in fault isolation of electro-mechanical systems.
• While providing remote technical support, identifies and sources necessary parts to resolve customer issues.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for repairs, Preventative Maintenance visits, delivery of installation and startup services.
• Maintains accurate customer service records and reports within the service call management system.
• Creates and maintains knowledge base/technical documentation.
• Serves as a resource to sales personnel.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and field service personnel.
• Maintains knowledge of new products.
• Other duties as assigned.

• EPA 608 Certification required
• Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline
• Or equivalent combination of education and at least 5 years of experience to successfully execute the role.
• Experience working in Data Center environments
• Strong professional and organizational skills, attention to detail, and ability to work independently
• Willingness to travel up to 20% to customer locations worldwide

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Job Description

Job Title: Specialist, Technical Sales Support

Job Summary/Overview

The Specialist, Technical Sales Support will be responsible for the daily processing of request for Quotations for aftermarket parts. This position will also include providing technical support to distributors and end users on our various product lines.

Essential Duties and Responsibilities

• Support of overall aftermarket parts sales.
• Research operating manuals, serial records, and technical documents.
• Assist customers in identifying and pricing aftermarket parts associated with our various products.
• Provide technical support to distributors and end users for our product lines.
• Work closely with manufacturing, purchasing, logistics, and other organizations to provide accurate lead-times for aftermarket parts.
• Responsible for entering product data in our internal ERP’s and electronic tools to provide formal estimates to distributors.
• Performs other related duties as assigned.

Knowledge, Skills, Competencies, and Abilities

• Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to read, analyze, and interpret parts & operating manuals, internal serial records, and technical procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong data collection and analytical skills; strong organization, computer, and communication skills
• Ability to prioritize and approach assignments with sense of urgency.
• Organized with excellent time management skills.
• Demonstrated ability to work in a team atmosphere.
• Demonstrated ability to multitask and work under pressure.
• Demonstrated ability to learn and adapt in fast- paced environment.
• Must be punctual and possess a strong work ethic.
• Initiative-taker with a positive attitude.

Required Qualifications

• High School Diploma
• Bachelor's Degree
• 1-3+ years of customer service or sales experience
• SAP knowledge

Compensation

$21.00/HR – $26.00/hour+ benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team.

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of , , , ancestry, , , , , , expression, , physical or mental , medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

Job Title: Specialist, Technical Sales Support

Job Summary/Overview

The Specialist, Technical Sales Support will be responsible for the daily processing of request for Quotations for aftermarket parts. This position will also include providing technical support to distributors and end users on our various product lines.

Essential Duties and Responsibilities

• Support of overall aftermarket parts sales.
• Research operating manuals, serial records, and technical documents.
• Assist customers in identifying and pricing aftermarket parts associated with our various products.
• Provide technical support to distributors and end users for our product lines.
• Work closely with manufacturing, purchasing, logistics, and other organizations to provide accurate lead-times for aftermarket parts.
• Responsible for entering product data in our internal ERPs and electronic tools to provide formal estimates to distributors.
• Performs other related duties as assigned.

Knowledge, Skills, Competencies, and Abilities

• Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to read, analyze, and interpret parts & operating manuals, internal serial records, and technical procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong data collection and analytical skills; strong organization, computer, and communication skills
• Ability to prioritize and approach assignments with sense of urgency.
• Organized with excellent time management skills.
• Demonstrated ability to work in a team atmosphere.
• Demonstrated ability to multitask and work under pressure.
• Demonstrated ability to learn and adapt in fast- paced environment.
• Must be punctual and possess a strong work ethic.
• Initiative-taker with a positive attitude.

Required Qualifications

• High School Diploma
• Bachelor's Degree preferred
• 1-3+ years of customer service or sales experience
• SAP knowledge preferred

Compensation

$21.00/HR $26.00/hour+ benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years proud of our heritage, where we come from, and where were going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team.

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.