843 Support Specialist jobs in District Heights

Technical Support Specialist

Category: Service Desk / End User Services

Main location: United States, Virginia, Fairfax

Position ID: J0625-1718

Employment Type: Full Time

Position Description:

CGI Federal is actively seeking a highly motivated and customer-focused Technical Support specialist to join our growing team. In this role, you will be the first point of contact for our customers and internal team members, providing exceptional technical assistance, and resolving their issues efficiently and effectively. If you have a passion for technology and a knack for problem-solving, we want to hear from you.

This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Provide timely and accurate technical support to customers and the project team members

• Diagnose and troubleshoot hardware, software, and network issues

• Walk customers through problem-solving processes, providing clear and concise instructions.

• Document customer interactions and technical solutions in our ticketing system.

• Escalate complex issues to senior support state or development teams as needed.

• Maintain a thorough understanding of our products and services

• Contribute to the development of knowledge base articles and FAQs

• Participate in team meetings and training sessions

• Proactively identify and report recurring issues or trends

• Provide excellent customer service, ensuring customer satisfaction

Required qualifications to be successful in this role:

Required qualifications to be successful in this role:

5 years’ experience as a technical support specialist or similar role

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

• Proven experience in a technical support role

• Strong understanding of cloud based systems (Google, AWS, Azure), hardware, and networking concepts

• Excellent troubleshooting and problem-solving skills

• Strong communication and problem-solving skills

• Ability to explain technical concepts to non-=technical users

• Experience with ticketing systems such as Azure DevOps (ADO)

• Ability to work independently and as a part of a team

• Patient and empathetic demeanor

• Ability to multitask and prioritize tasks efficiently

• Experience with Kubernetes or other container platforms

Desired qualifications/non-essential skills required:

Relevant certifications (e.g., CompTIA A+, Network+)

• Experience with ITIL processes

• Experience with Google Cloud Platform based services

• Bilingual or multilingual abilities

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57,100.00 - $134,100.00.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits

#CGIFederalJob

#LI-RT1

Skills:

• Azure DevOps

• Kubernetes

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

• Evaluate system potential by testing compatibility of new programs with existing programs.
• Evaluate expansions or enhancements by studying work load and capacity of computer system.
• Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Place software into production by loading software into computer; entering necessary commands.
• Place hardware into production by establishing connections; entering necessary commands.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Maintain system capability by testing computer components.
• Prepare reference for users by writing operating instructions.
• Maintain historical records by documenting hardware and software changes and revisions.
• Maintain client confidence and protects operations by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Vendor Relationships
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

Position Overview

XLA is seeking a highly organized and self-motivated Technical Support Specialist to support the DEA's Finance Division software engineering team. This role will drive software development initiatives, and ensure seamless delivery of services. The ideal candidate will have a strong background in software requirement, testing, issue tracking, release management, and documentation.

Key Responsibilities

Issue & Request Tracking and Resolution

• Facilitate the assignment, resolution, and communication of support tickets for the Finance Software Development (FNE) team using JIRA.
• Facilitate the process for tracking incoming enhancement request and help manage the pipeline of new work.
• Act as a liaison between stakeholders and the development team to ensure timely issue resolution.

Release Management

• Coordinate application releases with the Finance Systems Section (FNS) and other stakeholders.
• Ensure compliance with internal policies, effective communication, and DevOps best practices throughout the release process.

Core Documentation

• Maintain, review, and update core FNE product documentation using Confluence.
• Ensure documentation is accurate and up to date.

Status Reporting

• Track ongoing initiatives and provide standardized status reports and metrics.
• Deliver detailed monthly reports to DEA section chief, highlighting progress and showcasing key performance indicators.

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• Proven experience supporting web application development projects, preferably in a government or contracting environment.
• Hands-on experience with issue/requirement tracking using tools like JIRA, Github, or AzureDevOps.
• Hands-on experience with knowledge management system like Confluence.
• Familiarity with software release management processes and coordination.

Skills:

• Exceptional organizational and time-management skills.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Strong communication skills to liaise with technical teams, stakeholders, and leadership.
• Proficiency in status reporting and delivering detailed metrics-driven reports.
• Experience working with federal agencies, particularly in finance or IT support contracts.

Additional Requirements

• Ability to work onsite at the DEA facility.

Must pass background checks and security clearance requirements as mandated by the DEA contract.

EEO Statement

XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere.

We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at or via email at For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

We are proud to be an EEO/VETERAN EMPLOYER.

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category

• Azure DevOps
• Kubernetes

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.

This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.

Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.

The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users.

• Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence.
• Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs.
• Software support functions include, but are not limited to, troubleshooting applications standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
• Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration.
• Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges.
• Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units.
• Assist with projects such as hardware or software upgrades, office moves, and special events.
• Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors.
• Maintain accurate records of user requests and incidents in the IT Service Management System.
• Perform other duties as required.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).  

Education and/or Experience:

Required:

• Bachelor’s degree or equivalent work experience
• A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including:
  • Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow
  • Experience supporting Windows-based computers, including Microsoft Windows 10/11
  • Experience supporting iOS, Android and MDM solutions
  • Experience working with vendors on support cases

Preferred:

• Law Firm or Professional Services experience
• A+, ITIL and Microsoft Office Application certifications
• PowerAutomate/PowerShell/Python scripting
• Experience with RPA tools, Microsoft Graph and Microsoft PowerApps
• Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer

#LI-Hybrid

#LI-EC1

CGI Federal is actively seeking a highly motivated and customer-focused Technical Support specialist to join our growing team. In this role, you will be the first point of contact for our customers and internal team members, providing exceptional technical assistance, and resolving their issues efficiently and effectively. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable.

Provide timely and accurate technical support to customers and the project team members
Diagnose and troubleshoot hardware, software, and network issues
Walk customers through problem-solving processes, providing clear and concise instructions.
Document customer interactions and technical solutions in our ticketing system.
Escalate complex issues to senior support state or development teams as needed.
Maintain a thorough understanding of our products and services
Contribute to the development of knowledge base articles and FAQs
Participate in team meetings and training sessions
Proactively identify and report recurring issues or trends
Provide excellent customer service, ensuring customer satisfaction

Required qualifications to be successful in this role:
5 years experience as a technical support specialist or similar role
Associate or Bachelors degree in Information Technology, Computer Science, or related field
Proven experience in a technical support role
Strong understanding of cloud based systems (Google, AWS, Azure), hardware, and networking concepts
Excellent troubleshooting and problem-solving skills
Strong communication and problem-solving skills
Ability to explain technical concepts to non-=technical users
Experience with ticketing systems such as Azure DevOps (ADO)
Ability to work independently and as a part of a team
Patient and empathetic demeanor
Ability to multitask and prioritize tasks efficiently
Experience with Kubernetes or other container platforms
Desired qualifications/non-essential skills required:
Relevant certifications (e.g., CompTIA A+, Network+)
Experience with ITIL processes
Experience with Google Cloud Platform based services
Bilingual or multilingual abilities
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57,100.00 - $134,100.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits

#CGIFederalJob
#LI-RT1

• Azure DevOps
• Kubernetes

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

• Evaluate system potential by testing compatibility of new programs with existing programs.
• Evaluate expansions or enhancements by studying work load and capacity of computer system.
• Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Place software into production by loading software into computer; entering necessary commands.
• Place hardware into production by establishing connections; entering necessary commands.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Maintain system capability by testing computer components.
• Prepare reference for users by writing operating instructions.
• Maintain historical records by documenting hardware and software changes and revisions.
• Maintain client confidence and protects operations by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Vendor Relationships
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

• Azure DevOps
• Kubernetes

About Us: Faddom is experiencing rapid growth, having expanded 3X over the past 12 months—and this is just the beginning. Operating in the IT Operations and Cyber market, our cutting-edge technology and platform have already generated significant revenue and traction with customers worldwide. The Role: Technical Support Specialist : We are seeking a Technical Support Specialist to join our Technical Services Department. This role is ideal for someone passionate about helping customers, solving technical issues, and enabling successful evaluations of our product during the sales process. You'll be at the forefront of our customer interactions, ensuring every user gets the assistance and guidance they need—from initial contact to successful onboarding. Key Responsibilities: Act as the main point of contact for all incoming technical support tickets—identify, troubleshoot, and resolve technical issues or escalate when needed. Maintain our support ticketing system, ensuring timely responses and follow-ups that meet our service-level expectations. Create and maintain support documentation, videos and knowledge base content. Support the presales process by helping to manage POC's and technical deployment sessions with the sales team and answering technical questions from prospects during Zoom calls. Collaborate closely with the product, sales, and R&D teams. Deliver a consistent and friendly customer experience through email and Zoom calls. Qualifications: 3+ years of experience in technical support, IT helpdesk, or customer support role: Preferably in a SaaS or B2B environment. 3+ years of hands-on experience with network infrastructure (troubleshooting routers, switches, firewalls) and hypervisors (deploying VMware, Hyper-V, etc.) – Mandatory. Experience working with Linux-based and Windows-based systems. Working with cloud platforms (AWS, Azure, GCP) is a strong plus. Experience working with ticketing systems (e.g., Zendesk, Intercom, or Jira)- Mandatory Strong troubleshooting and analytical technical skills. High proficiency in English (written and oral) is a MUST. Proficiency in Hebrew is a plus. More about the position: Full-time role, based in our Ramat Gan (Bursa) office. Primarily in-office work with some flexibility for work from home. Regular working hours with flexibility. You’ll be joining a high-impact team where your contributions directly affect customer satisfaction and product success. Why Join Us? Competitive compensation, excellent employment terms, and a stock option plan. A chance to work in a fast-paced, growing tech company with global customers. Collaborative and fun team-oriented environment. Direct impact on customer experience and success. How to Apply Qualified candidates will be invited for an interview. Please send your CV and/or any questions to #J-18808-Ljbffr