289 Support Specialist jobs in District Heights

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Join Our Team: The Ultimate Customer Support Position!

• Minimal weekday hours - focus on weekends only!
• Enjoy a generous Team Member discount.
• $400 bonus for every referral hired - unlimited potential!
• Competitive hourly pay rates plus team bonuses.
• Get Paid Early!

At David's Bridal, we empower our customers and our employees to follow their dreams—whether it’s finding the perfect wedding dress or landing a rewarding career. Become part of a leading company in the industry, where we boast one of the highest customer service scores in retail!

Make dreams come true—apply today!

The Customer Support Specialist (CSS) is dedicated to providing an exceptional experience for all customers, interacting positively with a genuine, authentic, and empathetic approach. The CSS works closely with the Store Manager and the Operations Supervisor/Manager, contributing to the welcome desk, cash wrap, inventory management, and ensuring excellent daily routines for an outstanding shopping experience.

Key Responsibilities:

• Greet all customers enthusiastically via phone, virtual chats, and in-person, while effectively problem-solving their concerns.
• Utilize all systems to manage customer flow and ensure a Five-Star Customer Service experience.
• Uphold service vows—be prepared, welcoming, and attentive to all customer needs.
• Deliver exceptional service to multiple customers simultaneously, helping the store achieve Five-Star Customer service ratings.
• Address customer concerns proactively, knowing when to escalate issues to the leadership team.
• Communicate the importance of alterations in customizing dresses for events.
• Promote alteration services and personalization options.
• Maintain store standards to guarantee a flawless shopping experience.
• Adhere to the Dress Code policy.
• Respond quickly to customer inquiries regarding products and services.
• Build lasting relationships to enhance customer satisfaction and loyalty.
• Engage in inventory management by processing orders and ensuring merchandise quality standards.
• Support cash wrap processes, handling transactions accurately and making customers feel celebrated.
• Assist with sales promotions and visual merchandising updates.
• Other responsibilities as assigned.

Physical Demands:

• Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, or crouch; and effectively communicate with customers. Must lift to 25 pounds and have the ability to see up close, at a distance, and utilize phones and computer screens for prolonged periods.

Education & Credentials:

• High school diploma or equivalent, or 1-2 years of prior retail experience in apparel, service, or specialty store settings.

Ready to say 'I do' to this opportunity?

Part-Time Benefits Include:

• Rewarding environment and competitive pay.
• Team bonuses.
• Dayforce Wallet - Get Paid Early!
• Generous Team Member discount after the first pay period.
• Vision care options.
• Supplemental insurance options (Critical Illness, Hospital Indemnity, and Accidental Injury).
• 401K program.
• Discounts on Identity Theft Protection, Home and Auto Insurance, and Mobile services.
• Legal benefits.
• Pet insurance options.

Love Wins When Love Is for Everyone!

At David's Bridal, we celebrate diversity, equity, and inclusion in our workforce. We strive to reflect the customers we serve and foster a culture where all forms of diversity are valued.

David's Bridal welcomes applications from all qualified candidates and has a strong record of accommodating individuals with disabilities. If you need accommodation during the application process or have questions about our accommodation policies, feel free to reach out to our Human Resources team.

Disclaimer: The job description outlined above is intended to highlight the general nature and level of work performed. It is not comprehensive and does not encompass all duties and qualifications required for this position. Actual responsibilities may vary.

The starting pay rate may vary based on factors such as position, location, training, experience, and internal equity. For this role, the pay range is $17-21/hr, specific to the state where this position is posted.

Overview

SOSi is seeking a highly qualified Customer Support Specialist to join our team in support of our government customer. The Customer Support Specialist will provide technical assistance and support to end users to resolve issues related to the ARIMS family of applications.

Essential Job Duties

• Analyze, respond and resolve ARIMS application support requests and incidents submitted by end-users.

• Provide timely and courteous assistance to users, guiding them through troubleshooting steps and issue resolution.

• Diagnose, develop, resolve, and/or escalate ARIMS Tier 1/2 application support issues from end users.

• Assist users in effectively utilizing the ARIMS family of applications.

• Perform effective testing and training to end-users on support tools, applications, and best practices helping them become more efficient in the use of the application.

• Analyze and make recommendations for the improvement of processes, procedures, and technologies to better support the government customer environment.

• Provide technical support during product demonstrations, conduct training of government end users, and provide solutions to end user application problems.

• Provide feedback generated from problem/incident trend analysis to the application team to enhance application user experience.

Minimum Requirements

• Bachelor's degree or postgraduate degree in engineering, scientific, technical, or business management disciplines from an accredited college or university.

• A minimum of 2 years of customer support experience ideally in a DoD software/application environment.

• An active in scope Secret security clearance.

• Knowledgeable about the best practices for providing support to GOTS applications.

• Knowledge of Microsoft SQL, CA Siteminder, BizTalk 2006, and the .Net framework.

Preferred Qualifications

• Experience with cloud-based database technologies and services.

• Effective communication skills with the ability to interact with government clients and internal stakeholders of all levels.

• Ability to quickly adapt to new technologies, policies, and procedures.

• Possess baseline and computing environment certifications for IAT-II IAW DoD -M (CCNA-Security, CySA+, GICSP, GSEC, Security+, CND, or SSCP).

Work Environment

• Normal office conditions.

• Core hours of operation are Monday through Friday, 0600 - 1700.

• On government site within Ft. Belvoir, VA.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware offerings.
• Provide clear and concise instructions and guidance to customers experiencing difficulties.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ section.
• Gather customer feedback and relay it to product development and management teams to drive service improvements.
• Assist in training new team members on support protocols and best practices.
• Proactively identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with sales and technical teams to ensure a unified customer experience.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in a customer service or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with (mention specific relevant technologies, e.g., SaaS products, mobile applications, cloud services) is advantageous.
• Must be comfortable working in a hybrid model, balancing remote work with regular office attendance in Washington, D.C.
• A proactive attitude and a commitment to delivering exceptional service.

• Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
• Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution
• Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
• Enter and track tickets for the requesting organization
• Responsible for attending meetings that affect Help Desk Process and procedures
• Effectively communicate ticket follow-ups, system updates, improvements and outages to the customers to ensure they are well informed of current status
• Solve problems using documented Standard Operating Procedures (SOP)
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc
• Provides support for the escalation and communication of status to agency management and global customers

• A current and active TS/SCI Clearance with a MD Polygraph required. No CCA's will be accepted at this time.

• Current Security+ CE certification.
• 3 - 7 years of experience.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service skills and the ability to work in a team-oriented, collabroative environmentBe sensitive to unique dialects as our customers may speak English as a second language.
• Willing to work evening shift from Tuesday - Saturday.

Description:

Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues. Enter and track tickets for the requesting organization. Responsible for attending meetings that affect Help Desk Process and Procedures. Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status. Solve problems using documented Standard Operating Procedures (SOP)Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and global customers.

Qualifications:

• 5-10 years of experience
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service skills and the ability to work in a team-oriented, collaborative environment. Be sensitive to unique dialects as our customers may speak English as a second language.
• Availability to work weekends and holidays. Willing to work evening shift from Tuesday - Saturday.

Requirements:

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification

This position requires an active Security Clearance with appropriate Polygraph.

About us:

Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits
represent what matters most to CTP: Our People.

Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

Our salary ranges are based on the following key factors:

• Job Role and Responsibilities : The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
• Market Research and Industry Benchmarks : We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
• Experience and Qualifications : An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
• Location : Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
• Company Performance : Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together .

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.

Vision + Dental: Both free to you + paid in full by CTP.

Retirement: 401k - 6% company contribution

PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.

Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.

Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.

Profit Sharing Bonus: End of year cash gets added to your bottom-line.

Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $,000- 20,000, if your referral joins the team.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!

Company Overview:

At CaryHealth, we are committed to transforming the digital health landscape with a focus on expanding our digital pharmacy ecosystem. CaryHealth was founded in 2017 as a direct to consumer digital pharmacy experience and has since expanded to be an expansive platform serving pharmaceutical manufacturers, health plans and health systems. The CaryHealth platform includes our digital pharmacy experience CaryRx, OneDash for population management and Clair our proprietary AI-powered clinical solution. As a fast-growing company, we are looking for energized and adaptable team members that are passionate about improving outcomes for patients through our platform.

CaryRx Pharmacy provides seamless end-to-end services through the mobile app where it allows customers to skip the pharmacy line & order their medications directly to their door. Our full service pharmacy supports the CaryRx app & CaryHealth generally by combining cutting edge technology & outstanding people to provide a highly rated service that our customers love.

Position Overview:

We are seeking a service-focused and conscientious Customer Support Specialist to join our growing team based in Washington, D.C. As a Customer Support Specialist, you will be collaborating with fellow pharmacy team members as well as cross functional teams within CaryHealth; contributing ideas leading to improvement of CaryRx services, and executing high standards of professional conduct that promote patient care and retention.

As a Customer Support Specialist, you'll start by assisting customers and supporting daily pharmacy operations. We provide a clear development path to becoming a licensed Pharmacy Technician within your first 90 days, including training, resources, and guidance from our team. This is a great opportunity to launch your pharmacy career and quickly grow into a licensed role with expanded responsibilities.

We're looking for dedicated team members willing to take the extra step to help our patients. Once licensed, your work will consist of normal pharmacy technician duties and you'll have the opportunity to work with patients (via phone call) to assist them with prior authorizations, approvals, and setting up delivery.

While pharmacy experience is preferred, it is not required. We are looking for motivated team members to help us change pharmacy for the better. Licensing assistance offered and contingent for employment.

Description:

Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues. Enter and track tickets for the requesting organization. Responsible for attending meetings that affect Help Desk Process and Procedures. Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status. Solve problems using documented Standard Operating Procedures (SOP)Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and global customers.

Qualifications:

• 3-7 years of experience
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service skills and the ability to work in a team-oriented, collaborative environment. Be sensitive to unique dialects as our customers may speak English as a second language.
• Availability to work weekends and holidays. Willing to work evening shift from Tuesday - Saturday.

Requirements:

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification

This position requires an active Security Clearance with appropriate Polygraph.

About us:

Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits
represent what matters most to CTP: Our People.

Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

Our salary ranges are based on the following key factors:

• Job Role and Responsibilities : The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
• Market Research and Industry Benchmarks : We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
• Experience and Qualifications : An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
• Location : Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
• Company Performance : Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together .

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.

Vision + Dental: Both free to you + paid in full by CTP.

Retirement: 401k - 6% company contribution

PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.

Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.

Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.

Profit Sharing Bonus: End of year cash gets added to your bottom-line.

Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $,000- 20,000, if your referral joins the team.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!