973 Support Specialist jobs in Eastvale

Bilingual Customer Support Specialist

Pay from $25 to $0 per hour with significant growth and earning potential!

Includes 2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-JW2

#LI-CA001

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore

***POSITION IS ONSITE IN CORONA, CA***

Job Summary

The IT Support Specialist provides technical support and assistance across Navy operational systems and platforms to ensure mission readiness. This position supports software and hardware troubleshooting, system administration, and end-user support for Navy-specific applications. The specialist will assist in maintaining classified and unclassified systems, ensuring cybersecurity compliance, and documenting technical procedures.

As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.

Responsibilities

• Provide technical support for classified and unclassified Navy systems, including troubleshooting hardware, software, and network issues
• Perform daily system health checks, updates, patches, and backups to maintain system performance and compliance
• Manage user accounts, permissions, and credentials across multiple Navy systems (e.g., NIPRNet, SIPRNet)
• Support system documentation, technical manuals, and configuration change logs
• Install and configure end-user devices (laptops, printers, docking stations) and Navy-approved software
• Collaborate with Cybersecurity personnel to ensure compliance with Security Technical Implementation Guides (STIGs)
• Assist with onboarding new personnel by setting up system access and IT orientations
• Participate in incident response and ticket resolution using Navy's IT service management tools
• Provide support for video teleconferencing (VTC) systems and secure communications platforms
• Ensure accountability and proper handling of Controlled Unclassified Information (CUI) and other sensitive data

Basic Qualifications

• High School Diploma or equivalent
• 2+ years' experience with Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint
• 3+ years of experience in desktop support, system administration, or network troubleshooting
• Strong problem-solving and customer service skills
• Ability to obtain and maintain a DoD Security Clearance (minimum Secret)
• Familiarity with ticketing systems (e.g., Remedy, ServiceNow)
• Understanding of cybersecurity principles and best practices
• US Citizenship Required
• If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• 5+ years of experience supporting IT operations in a military or government setting
• CompTIA Security+ or other DoD 8570 IAT Level II certification
• Familiarity with Navy systems such as:
• NAVSISA / NTCSS (Naval Tactical Command Support System)
• CANES (Consolidated Afloat Networks and Enterprise Services)
• GCCS-M (Global Command and Control System - Maritime)
• DADMS (DoD IT Portfolio Repository)
• Navy ERP
• Experience supporting classified environments and compliance with RMF and STIGs

C ompany Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

About Behavior Genius:
Behavior Genius is a community-forward, social-emotional learning center where science meets real-world needs. We are building a future where behavior science empowers families, strengthens communities, and creates lasting change.

About the Role:
Our Learning Support Specialists are builders at heart — committed to creating dynamic, relationship-centered learning environments. You’ll work hands-on with clients to support social-emotional development, communication skills, daily living skills, and behavior regulation within a collaborative, classroom-like structure in social-emotional center.

Responsibilities:

• Deliver individualized intervention plans within group and 1:1 learning environments.
• Embed social-emotional learning strategies into daily activities.
• Support skill development across communication, daily living, self-advocacy, and interpersonal growth.
• Collaborate with supervisors and families to track progress and refine intervention plans.
• Create engaging, supportive environments where clients feel safe to learn, grow, and belong.

This Role is For You If:

• You love building — programs, relationships, and community.
• You have experience working in group learning spaces (classrooms, camps, learning centers, etc.).
• You are passionate about supporting whole-child development, not just behavior reduction.
• You believe in real-world application of science to meet families where they are.
• You’re flexible, creative, and solutions-focused in your work.
   

Qualifications:

• High School Diploma or equivalent required; Associate’s or Bachelor's Degree preferred.
• Experience working with individuals who are at-risk or have specialized support needs, especially in structured settings.
• Registered Behavior Technician (RBT) credential preferred but not required (we offer paid training if eligible).
• CPR/First Aid Certification (or willing to obtain).
• Must be at least 18 years of age

Here Is What You'll Get

1. Compensation: $20 – $22 per hour
2. Paid training and certification assistance
3. Career advancement opportunities—we love to promote from within!
4. Flexible scheduling (part-time and full-time options available)
5. A supportive, team-oriented work environment
6. Minimum Availability Requirement:
   We require all employees to be available to work a minimum of (10) hours per week within at least one* of our designated time slots. The designated time slots are as follows:

   • 8:00 am to 12:00 pm

   • 12:00 pm to 3:00 pm

   • 3:00 pm to 6:00 pm

   • 5:00 pm to 8:00 pm

   • *The full 10-hour requirement must fall into a one-time slot, however,  a staff member can have more than a one-time slot available.

What You'll Love About Behavior Genius

• BHCOE Accreditation: This recognition highlights our dedication to continuous improvement in applied behavior analysis. BHCOE Accreditation is a trusted source that recognizes top-performing behavioral health providers for clinical quality, consumer satisfaction, and staff qualifications. Read more here.
• Our Community! Behavior Genius is committed to building a culture of inclusivity, belonging, and friendships for all of our staff.
• Our Team! Any company's ultimate win is creating a safe and empowering workplace that raises empowered people. We will continue to raise the bar in the name of diversity for our staff and for the families that we serve.
• Our Environment! We celebrate success and believe in transparency and teamwork to get us there. Learn more here or check out our Great Places to Work Certification.
• Professional Development: Gallup Strengths Coaching is a program that focuses on doing what you naturally do best and navigating your strengths in the workplace.  Learn more here. 
• Our Values: Mission-Focused, People-Obsessed, Strengths-Based, and Results-Driven. 

Behavior Genius is an equal-opportunity employer. We support and encourage diversity.  Learn more about what it means to be an Equal Opportunity Employer.  Additional information can be found  here .

All staff must demonstrate the legal right to work in the United States. All applicants offered a role must also pass a background check.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodations while seeking employment, please email or call ( with the nature of your request.

Mechanics Bank is currently searching for an IT Support Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will work onsite in Roseville, California.

This person will be a first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve issues for on premise employees ranging from basic requests to complex issues. In addition, this person will collaborate with other internal IT teams and act as remote hands for complex implementations and troubleshooting. This person must be extremely detail-oriented, able to multi-task in a demanding environment, and possess exceptional communication and organizational skills.

What you will do

• Installs, configures, troubleshoots and resolves computer, telephone and peripheral issues for end users.
• Completes and creates Service Desk work orders for issues that arise or are reported via call or walk-up and ensures they are completed within the previously agreed Service Level Agreement guidelines.
• Builds rapport with client base to provide quality customer service to staff.
• Responsible for communicating and coordinating with users on required work orders and/or any other related duties.
• May act as upper level support to clients to support more complex projects or customer service issues.
• Performs all other job duties as assigned by manager.
• Provide remote hands support and onsite deployment of new technology equipment including, servers, computers, routers, switches, mobile devices, new applications, etc.
• Implements software and hardware changes on workstations, servers, routers, and switches on-site in collaboration with other IT teams.
• Responsible for maintaining accurate inventory information, and overseeing Information Technology.
• Maintains functioning spare equipment in in order to supply rapid response times to hardware failures.
• May be assigned to document, coordinate, plan, and execute project initiatives.
• Responsible for providing accurate data for monthly/yearly reporting of metrics to management.
• Responds to emergency network outages in accordance with business continuity and disaster recovery plans.

• 3 years of IT Support / technician experience preferred.
• Knowledge of job skills, company and department policies and procedures to complete most situations ordinarily encountered.
• Able to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Researches non-routine inquires. Exercises good judgment within defined procedures and practices to determine appropriate action.
• Experience with installing equipment, including but not limited to desktop printers, UPS and servers. Must be able to lift/manage equipment up to 50 pounds.
• High School Diploma or GED required.
• A+ or N+ or Security+ (Other certifications that meet or exceed this criteria may be considered on a case-by-case basis).

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
  
  California Privacy Policy for Prospective Employees | Mechanics Bank

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function:

Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.

Requirements/Qualifications:

• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes

• Proficient knowledge of basic computer hardware

• Bachelor's degree in field of specialty or equivalent IT Support experience

• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems

• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise

• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels

• Familiar with department policies, processes and procedures

• Consistently treat others with respect and maintain professional attitude and behavior

• Ability to work a variety of shifts

• Ability to safely lift and carry as much as 35 pounds

• Experience working in a team-oriented, collaborative environment

• Highly self-motivated and self-directed

• Organized and detail oriented

• Ability to work in a fast-paced, regulatory, and time sensitive environment

• Ability to triage and identify when escalation is necessary

• Problem solving skills and critical thinking

• Maintain or ability to obtain ITIL foundation certification within 1 year of start date

Duties:

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner

• Attain performance goals set by management for resolving incidents and requests.

• Be logged into the support queue defined hours; provide escalation support and satisfactory customer service

• Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials

• Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management

• Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff

• Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk

• Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed

• Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changed to IT procedures to improve productivity and/or reduce costs

• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.

• Manage time to adhere to SLAs while maintaining service excellence

• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base

• Utilize ITIL best practices

• Use and improve upon existing tools, services, and procedures

• Other duties as assigned

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:

• Medical, Dental and Vision

• Company 401(k)and ESOP contribution

• Generous sick, vacation, and maternity/parental leave

• Paid holidays

• Professional Development Opportunities

• Tuition Reimbursement ($15,000 lifetime cap)

• Charitable gift-matching program

• Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

The potential base pay hiring range for this role is $5.00 to 32.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. This role is eligible to participate in applicable D.A. Davidson variable compensation programs.

25 - 32 an hour

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.

Come care with us at American Career College! As a member of a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. At American Career College you will have the opportunity to share your success story with the next generation of nurses! You will make an impact by: Collaborating with Instructor on activities to achieve optimal success for students. Demonstrating enthusiasm for the teaching/learning process for individual students. Creating educational support materials such as PowerPoints, bulletin boards, posters, etc. Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture. Maintaining scholarly activities. Participating in professional growth and service in accordance with university policies. Your Experience Includes: Experience with Canvas LMS, Zoom, MS Office preferred Must be currently working as a Radiologic Technician Must have a minimum of one (1) year of in-field practical experience in the educational area they will be assisting in. Education: Associate’s degree Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates. #J-18808-Ljbffr

Join to apply for the IT SUPPORT SPECIALIST role at VSolvit 10 hours ago Be among the first 25 applicants Join to apply for the IT SUPPORT SPECIALIST role at VSolvit Get AI-powered advice on this job and more exclusive features. This range is provided by VSolvit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $4.00/hr POSITION IS ONSITE IN CORONA, CA*** POSITION IS ONSITE IN CORONA, CA*** Job Summary The IT Support Specialist provides technical support and assistance across Navy operational systems and platforms to ensure mission readiness. This position supports software and hardware troubleshooting, system administration, and end-user support for Navy-specific applications. The specialist will assist in maintaining classified and unclassified systems, ensuring cybersecurity compliance, and documenting technical procedures. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provide technical support for classified and unclassified Navy systems, including troubleshooting hardware, software, and network issues Perform daily system health checks, updates, patches, and backups to maintain system performance and compliance Manage user accounts, permissions, and credentials across multiple Navy systems (e.g., NIPRNet, SIPRNet) Support system documentation, technical manuals, and configuration change logs Install and configure end-user devices (laptops, printers, docking stations) and Navy-approved software Collaborate with Cybersecurity personnel to ensure compliance with Security Technical Implementation Guides (STIGs) Assist with onboarding new personnel by setting up system access and IT orientations Participate in incident response and ticket resolution using Navy's IT service management tools Provide support for video teleconferencing (VTC) systems and secure communications platforms Ensure accountability and proper handling of Controlled Unclassified Information (CUI) and other sensitive data Basic Qualifications High School Diploma or equivalent 2+ years’ experience with Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint 3+ years of experience in desktop support, system administration, or network troubleshooting Strong problem-solving and customer service skills Ability to obtain and maintain a DoD Security Clearance (minimum Secret) Familiarity with ticketing systems (e.g., Remedy, ServiceNow) Understanding of cybersecurity principles and best practices US Citizenship Required If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered Preferred Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field 5+ years of experience supporting IT operations in a military or government setting CompTIA Security+ or other DoD 8570 IAT Level II certification Familiarity with Navy systems such as: NAVSISA / NTCSS (Naval Tactical Command Support System) CANES (Consolidated Afloat Networks and Enterprise Services) GCCS-M (Global Command and Control System – Maritime) DADMS (DoD IT Portfolio Repository) Navy ERP Experience supporting classified environments and compliance with RMF and STIGs Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at VSolvit by 2x Sign in to set job alerts for “Information Technology Support Specialist” roles. Corona, CA $50,000.00-$ 0,000.00 2 weeks ago Fullerton, CA 50,000.00- 60,000.00 19 hours ago IT/OT Services Support & Operations Manager Information Technology Supervisor (Application Development/Support Section) Irvine, CA 186,096.00- 350,000.00 1 week ago Risk Consulting - Oracle - Risk Tech - Senior - Multiple Locations 1 Irvine, CA 87,800.00- 160,900.00 1 week ago Non-Tenure Professor of Practice in Educational Technology We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

The IT Support Specialist provides technical support and assistance across Navy operational systems and platforms to ensure mission readiness. This position supports software and hardware troubleshooting, system administration, and end-user support for Navy-specific applications. The specialist will assist in maintaining classified and unclassified systems, ensuring cybersecurity compliance, and documenting technical procedures. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.

• Provide technical support for classified and unclassified Navy systems, including troubleshooting hardware, software, and network issues
• Perform daily system health checks, updates, patches, and backups to maintain system performance and compliance
• Manage user accounts, permissions, and credentials across multiple Navy systems (e.g., NIPRNet, SIPRNet)
• Support system documentation, technical manuals, and configuration change logs
• Install and configure end-user devices (laptops, printers, docking stations) and Navy-approved software
• Collaborate with Cybersecurity personnel to ensure compliance with Security Technical Implementation Guides (STIGs)
• Assist with onboarding new personnel by setting up system access and IT orientations
• Participate in incident response and ticket resolution using Navy's IT service management tools
• Provide support for video teleconferencing (VTC) systems and secure communications platforms
• Ensure accountability and proper handling of Controlled Unclassified Information (CUI) and other sensitive data

• High School Diploma or equivalent
• 2+ years' experience with Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint
• 3+ years of experience in desktop support, system administration, or network troubleshooting
• Strong problem-solving and customer service skills
• Ability to obtain and maintain a DoD Security Clearance (minimum Secret)
• Familiarity with ticketing systems (e.g., Remedy, ServiceNow)
• Understanding of cybersecurity principles and best practices
• US Citizenship Required
• If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• 5+ years of experience supporting IT operations in a military or government setting
• CompTIA Security+ or other DoD 8570 IAT Level II certification
• Familiarity with Navy systems such as:
• NAVSISA / NTCSS (Naval Tactical Command Support System)
• CANES (Consolidated Afloat Networks and Enterprise Services)
• GCCS-M (Global Command and Control System Maritime)
• DADMS (DoD IT Portfolio Repository)
• Navy ERP
• Experience supporting classified environments and compliance with RMF and STIGs

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communitiesand giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function: Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.

Requirements/Qualifications:

• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes
• Proficient knowledge of basic computer hardware
• Bachelor's degree in field of specialty or equivalent IT Support experience
• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems
• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise
• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
• Familiar with department policies, processes and procedures
• Consistently treat others with respect and maintain professional attitude and behavior
• Ability to work a variety of shifts
• Ability to safely lift and carry as much as 35 pounds
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and self-directed
• Organized and detail oriented
• Ability to work in a fast-paced, regulatory, and time sensitive environment
• Ability to triage and identify when escalation is necessary
• Problem solving skills and critical thinking
• Maintain or ability to obtain ITIL foundation certification within 1 year of start date

Duties:

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner
• Attain performance goals set by management for resolving incidents and requests.
• Be logged into the support queue defined hours; provide escalation support and satisfactory customer service
• Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials
• Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
• Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff
• Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk
• Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed
• Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changes to IT procedures to improve productivity and/or reduce costs
• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.
• Manage time to adhere to SLAs while maintaining service excellence
• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base
• Utilize ITIL best practices
• Use and improve upon existing tools, services, and procedures
• Other duties as assigned

What we offer:

• Competitive salary plus excellent benefits and perks including, but not limited to:
• Medical, Dental and Vision
• Company 401(k)and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Charitable gift-matching program
• Davidson Day of Giving Our tradition of positively impacting communities in which we live and work.

The potential base pay hiring range for this role is $5.00 to 32.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. This role is eligible to participate in applicable D.A. Davidson variable compensation programs.

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.