395 Support Specialist jobs in Elk Grove

Description
WHAT WE ARE LOOKING FOR The ideal candidate for this position is familiar with Navien and/or the tankless industry. They have strong customer service skills, and the ability to troubleshoot over the phone. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and the ability to multitask and remain focused in high-pressure situations. In addition, must be highly self-motivated, have a positive attitude, be resourceful, and enthusiastic about customer service. Responsibilities: Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company's products. Troubleshoot water heater products and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly. At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues. Ability to clearly identify business vs. technical problems and either resolve or escalate appropriately. Enter product warranty information into the system and enter comprehensive notes into our system on every unit discussed. Follow-up with customer issues in a timely manner. Assist fellow technicians with high priority technical questions. Answer emails from company website in regards to product information and troubleshooting. May be asked or assigned to assist non-English speakers, speakers of other languages, or be part of a Spanish call queue. Complete any miscellaneous tasks/projects assigned by your supervisor.
Skills
Customer service, technical support, HVAC
Top Skills Details
Customer service,technical support,HVAC
Additional Skills & Qualifications
Requirements: 1+ year of customer service, phone support and/or related experience plus a minimum of 2 years of technical troubleshooting experience High School Diploma or equivalent. Ability to articulate product information concisely to all levels of customers: end-user, contractor, distributer, engineers and architects. Strong customer service skills and team player Occasional job site visits for troubleshooting. Familiar with Microsoft Office applications, particularly Microsoft Outlook. Availability to work any of the 7 days a week (including Holidays), and be flexible to work additional overtime when deemed necessary by Supervisor. Preferred Qualifications: Experience with HVAC hands-on field work. Completion of HVAC training/certificate program, or related field Experience in a call-center environment. Knowledge of Navien products or the tankless industry. A drive to help others and those that enjoy the troubleshooting puzzle. Bilingual skills a plus; Spanish, French, Mandarin or Korean
?#WestPriority25
Pay and Benefits
The pay range for this position is $20.65 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Irvine,CA.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

This role requires that all individuals on the team hold one of the following current/active certifications: California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).

This position is eligible for California licensing reimbursement if a current license is not held at time of application

About BioLife Plasma Services 
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. 

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. 

About the role: 
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS). 

How you will contribute 
You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE). 
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities. 
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility. 
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. 
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents. 
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs. 

What you bring to Takeda: 
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements 
Currently licensed or certified in the state where responsibilities will be assigned: Registered Nurse (RN), Nurse Practitioner (NP) or Physician Assistant (PA)
Current Cardiopulmonary Resuscitation (CPR) and AED certification 
Fulfill state requirements (in state of licensure) for basic IV therapy 
Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist 
Two years in a clinical or hospital setting 

Current license or certification in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT)

What Takeda can offer you: 
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.   At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment. 

More about us: 
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. 
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. 

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.  

For Location:

USA - CA - Roseville

U.S. Hourly Wage Range:

$38.64 - $53.13

The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.   The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.  

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.  

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations USA - CA - Roseville Worker Type Employee Worker Sub-Type Regular Time Type Full time

Job Exempt

No

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

This role requires that all individuals on the team hold one of the following current/active certifications: California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).

This position is eligible for California licensing reimbursement if a current license is not held at time of application

About BioLife Plasma Services 
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. 

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. 

About the role: 
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS). 

How you will contribute 
You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE). 
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities. 
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility. 
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. 
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents. 
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs. 

What you bring to Takeda: 
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements 
Currently licensed or certified in the state where responsibilities will be assigned: Registered Nurse (RN), Nurse Practitioner (NP) or Physician Assistant (PA)
Current Cardiopulmonary Resuscitation (CPR) and AED certification 
Fulfill state requirements (in state of licensure) for basic IV therapy 
Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist 
Two years in a clinical or hospital setting 

Current license or certification in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT)

What Takeda can offer you: 
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.   At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment. 

More about us: 
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. 
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. 

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.  

For Location:

USA - CA - Roseville

U.S. Hourly Wage Range:

$38.64 - $53.13

The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.   The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.  

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.  

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations USA - CA - Roseville Worker Type Employee Worker Sub-Type Regular Time Type Full time

Job Exempt

No

Job Description
Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end users for various software applications. You'll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you'll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
5+ years of experience in an application support/help desk role, with experience in a law firm setting
Experience supporting the following applications:
Microsoft Office 365 Suite
§ Extensive knowledge in Word (advanced numbering and styles)
Adobe Acrobat DC or pdfDocs
iManage Work or NetDocs
Redlining program experience (ex. CompareDocs or workshare)
Understanding of macro packages
Excellent verbal and written communication skills Bachelor's Degree in Computer Science, Information Systems, or in a related field
Document comparison applications
Zoom & Microsoft Teams null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**Overview**
**GEL Support Specialist**
**Imagine your future with us!**
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.
**About the role:**
**General Accountability:**
This position will be part of the GEL support team, responsible for the support and resolution of support issues and escalating unresolved issues quickly as needed. The position will work closely with GEL support team and our clients to understand their business needs and applying technical solutions when needed.
**Responsibilities**
**About you:**
+ Monitor ServiceDesk ticketing system.
+ Monitor GEL dashboards for handler and print server failures.
+ Support users with GEL configuration and usage.
+ Configure GEL items that regular users do not have permission to access.
+ Intake and review support requests before escalating to next level.
+ Investigate GEL calculation errors, unexpected behaviour from Service Tickets and determine if bugs need to be written.
+ Execute SQL queries.
+ Assist with Custom Report Mappings (CRM) and other GEL data population tasks.
+ Escalate support issues to the next level that cannot be resolved.
+ Update technical documentation and KBA (Knowledge base articles) to reduce the frequency of repetitive tickets.
+ Other duties as assigned.
**Required Qualifications:**
+ Bachelor of Science degree in Chemistry or related discipline (required);
+ Minimum 6 months of experience in an environmental analytical laboratory preferred.
+ Able to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
+ Able to use and view a computer screen for up to 8 hours per day.
+ Able to communicate via telephone and email without assistance.
**Qualifications**
**Working at ALS:**
Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
**Our benefits include:**
+ Structured wage increases
+ Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
+ Additional vacation days for years of service
+ Business support for education or training after 9 months with the company
+ Learning & development opportunities (unlimited access to e-learnings and more)
**About ALS:**
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
**Everyone matters:**
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click Here ( to view the EEO is the Law poster
Click Here ( to view the FMLA Law poster
Click Here ( to view the EPPA Law Poster
Click Here to view the Pay Transparency Provision
Click Here ( to view company E-Verify Participation Poster
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
**Location** _US-CA-Irvine_
**Job ID** _2025-11200_
**# Positions** _2_
**Posted Date** _1 month ago_ _(6/9/2025 7:28 PM)_
**Category** _Information Technology_
**Type** _Regular Full-Time_
**OC** _ALSENV_

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
**This role requires that all individuals on the team hold one of the following current/active certifications: California Certified Phlebotomy Technician 1 License (CPT1), a California Certified Phlebotomy Technician 2 License (CPT2), a California Clinical Laboratory Scientist License (CLS), or a California Medical Laboratory Technician License (MLT).**
_This position is eligible for California licensing reimbursement if a current license is not held at time of application_
About BioLife Plasma Services?
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations?
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd?
About the role:?
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS)?
How you will contribute?
You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE)?
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities?
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility?
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable?
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents?
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs?
What you bring to Takeda:?
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements?
Currently licensed or certified in the state where responsibilities will be assigned: Registered Nurse (RN), Nurse Practitioner (NP) or Physician Assistant (PA)
Current Cardiopulmonary Resuscitation (CPR) and AED certification?
Fulfill state requirements (in state of licensure) for basic IV therapy?
Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist?
Two years in a clinical or hospital setting?
Current license or certification in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT)
What Takeda can offer you:?
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases? At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment?
More about us:?
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work?
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world?
**BioLife Compensation and Benefits** **Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - CA - Roseville
**U.S. Hourly Wage Range:**
$38.64 - $53.13
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job? The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - CA - Roseville
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
No

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1-2 years of experience in information technology, systems administration or other IT related field.
+ Work hours are 10P - 7A CT (11P-8A ET) including weekends
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
**Primary Duties and Responsibilities**
+ Diagnosing and resolving problems in response to customer reported incidents
+ Planning and analysis of work processes
+ Researching and reporting trends and patterns of problems
+ Defining business process into cloud-based processes
+ recommending cloud solutions
+ Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases
+ Consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses
+ Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
+ May be required to support DLA's eProcurement system(s)
**Other Duties and Responsibilities**
+ Plan and implement complex changes on production systems.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
+ Deploys complex system build outs and leads backup strategies.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
+ Monitors vendors' release notes and plans necessary upgrades and patches as required.
+ Creates and reviews technical system recovery plans.
+ Coaches less experienced staff in the supported products and best practice for production support.
+ Performs major upgrades of systems and associated products/software solutions.
+ Acts as a technical lead for one or more client services.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
+ Six (6) years of progressive experience in the field of Information Processing
+ three (3) of which are specialized in Cloud technologies
+ two (2) of which are concentrated, hand-on experience, diagnosing problems, defining cloud solutions, and training customers in the use of cloud based solutions.
**Security Clearance**
+ Active Secret level clearance
+ Sensitivity Level: IT-II
**Certifications:**
Security+ or similar
8570.01-M Baseline Certification: One of the following Azure or AWS cloud-based certifications per DLA Approved CE
Amazon Web Services Certified Cloud Practitioner AWS Certified Security - Specialty
AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional AWS Certified SysOps Administrator - Associate Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51hr - $43.27/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.