278 Support Specialist jobs in Lisle

Job Type

Full-time

Description

We are seeking a reliable and proactive Help Desk Support Specialist to support our team of approximately 90 employees, including 20 in-office staff and 70 remote workers. This role is responsible for ensuring smooth IT operations by providing hands-on support in the office and remote assistance for distributed team members. Key responsibilities include maintaining the office network, supporting workstations and conference room technology, resolving day-to-day technical issues, and assisting in the implementation of security protocols and best practices.

Functions and Responsibilities

• Act as the first point of contact for all IT support requests from both in-office and remote employees.
• Provide onsite technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.
• Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.
• Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.
• Set up and configure hardware and user accounts for new hires - onsite and remotely.
• Manage and document support tickets in a timely and organized manner.
• Assist with device inventory tracking, procurement, and asset lifecycle management.
• Ensure remote staff have secure, efficient access to necessary systems and tools.
• Collaborate with external vendors for specialized support or equipment servicing.
• Promote IT best practices and provide informal training or guidance to end users.
• Support the implementation of company security strategies, including:
  • Enforcing multi-factor authentication (MFA) and strong password policies.
  • Ensuring endpoint protection and security updates are properly deployed.
  • Assisting with user access reviews and permission audits.
  • Educating users on phishing risks and secure computing practices.
• Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.

• 2+ years of experience in an IT support or help desk role, supporting both local and remote users.
• Experience with help desk ticketing systems (e.g., Zendesk) is preferred.
• Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, or built-in OS tools) is preferred.
• Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack.
• Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs.
• Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar) is preferred.
• Strong troubleshooting skills for printers, workstations, and A/V conferencing systems.
• Excellent verbal and written communication skills.
• Highly organized and able to manage multiple priorities and support requests.
• Team-focused attitude with a strong sense of ownership and urgency.
• Awareness of cybersecurity practices, especially for remote work environments.

• CT headquarters are located in Wheaton, Illinois
• Work Location: Onsite at our HQ office with hybrid flexibility
• Type: Full time, 37.5 hour workweek
• Classification: Salaried, Exempt FLSA status
• Benefits: CT offers a comprehensive benefits package - check out our careers page to learn more

Job Description

Insight Global's client is looking for a Customer Support Specialist to join their team. This role involves close collaboration with Account Managers and operational teams, advocating for clients & drivers, and executing their requests. A key focus of this position is on meticulous task management, ensuring all client and driver related activities are organized, tracked, and completed efficiently to meet client expectations and organizational goals. You will be expected to maintain a client caseload and ensure clients are responded to through written communication Salesforce in a timely manner.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

1-2 years of experience within a customer service, high volume multitasking role

General typing skills & computer literacy

Ability to utilize Microsoft Word, Excel, Power Point & Outlook

Excellent verbal & written communication skills

Previous experience working with a CRM Experience in the fleet management industry

Experience with Salesforce null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

• Converses with customers to obtain information, identify problem, and provide technical assistance.
• Answers customer's technical or scientific questions regarding products or services and operation or maintenance.
• Coordinates customer service needs with other departments to ensure customer service.
• Properly escalate unresolved issues to next level of support.
• Document calls and issues in the Streamline ticketing system.
• Meet with customer representatives regarding their issues
• Frequent communication and meetings with other team members including project managers, developers, testers and other internal staff.
• Identify customer needs and help customers use specific features
• Troubleshoot, analyze and report product defects
• Follow up with customers to ensure their technical issues are resolved
• Share feature requests and effective workarounds with team members
• Update our internal databases with information about technical issues and useful discussions with customers

• Bachelor's degree or higher in Computer Information Systems, Computer Science, Health Informatics, or Business, plus 1-3 years of comparable work experience. Other related fields may be considered in conjunction with comparable work experience.
• Able to work 8:00am - 5:00pm or 11:00am - 8:00pm Eastern Time
• Experience with Electronic Health Records preferred.
• Understanding of CRM Systems
• Knowledge of common call center processes and procedures
• Excellent interpersonal skills and effective written and oral communication skills.
• Strong analytical skills, problem solving abilities and sharp attention to detail.
• Sense of urgency and ability to prioritize work and daily tasks.
• Outstanding work ethic, drive, motivation and commitment to quality results.

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs-they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing.

Position Overview:

We're looking for a Customer Support Specialist who thrives in a fast-paced, customer-first environment and has a passion for technology, streaming, and sports.

This role is ideal for someone who is detail-oriented, resourceful, and excited about supporting customers using cutting-edge digital signage and streaming platforms. Flexibility and availability on weekends and evenings are essential to provide real-time support during high-impact events.

Key Responsibilities:

• Respond to inbound customer support tickets, guiding issues from initial contact through to resolution

• Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events-ensuring a high level of customer satisfaction throughout

• Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform

• Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality

• Bachelor's degree preferred

• Minimum of 2 years of experience in customer service, technical support, or operations

• Basic understanding of network connectivity, with a strong interest in sports and entertainment

• Self-motivated and able to work independently in a fast-paced environment

• Exceptional attention to detail and strong problem-solving skills

• Clear, patient, and professional communication skills

• Availability to work Wednesday-Sunday or Saturday-Wednesday , including evenings and hours outside of 9-5 ET schedule to support live events

• Fluent in spoken and written English

• Reliable high-speed internet connection capable of streaming up to 4K on multiple devices simultaneously

• Competitive Compensation
• Medical, dental, vision, life, and long-term and short-term disability insurance
• Professional Development Programs
• Access to senior management and mentoring opportunities
• Employee Recognition Program
• Unlimited PTO
• Paid Parental Leave
• Mental Health and Recharge Days
• 401k Match
• Pre-tax Transportation
• Employee Assistance Program
• Type of work: Hybrid
• Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

• Client and Driver Communication:
  • Collaborate with a diverse portfolio of clients.
  • Respond to client and driver communications related to tactical matters as instructed.
  • Follow up with clients and drivers to fulfill requests initiated by internal departments.
  • Address incoming replacement requests such as fuel, insurance, compliance, and MAP passports.
  • Answer multi-channel inquiries (telephony, email, FleetView, VIM application).
  • Provide backup for other associates as designated by leadership.

• Request and Task Management:
  • Enter and manage customer requests in CRM and internal systems.
  • Process and complete tasks including license and title requests, vehicle transportation, vehicle remarketing, mass driver/vehicle uploads, and more.
  • Assist with follow-up on tasks and requests, ensuring timely execution.
  • Review and suggest surplus/storage vehicles to minimize costs and vehicle aging.
  • Escalate issues to the Supervisor and appropriate personnel as needed.

• System and Data Management:
  • Maintain and update client profiles and standard operating procedures.
  • Execute and run reports as required.
  • Develop into demonstrating effective use of applications like Salesforce, VIM Application, FleetView, P2P Interim Rentals.
  • Maintain confidentiality of received information.

• Quality Standards
  • Maintain quality standards and metrics.
  • Meet Salesforce KPIs as set by Client Services.
  • Uphold established performance guidelines.
  • Support the organization's mission and goals.
  • Proactively identify client issues and notify the Supervisor in a timely manner.

• Perform other duties as assigned or required per the client profile.

• This position has no people leader responsibilities

• Excellent verbal and written communication skills.

• Intermediate proficiency in Microsoft Excel and Outlook.

• Strong time management skills and attention to detail.

• Ability to handle challenging and urgent customer issues with diplomacy and tact.

• Team player with strong collaborative skills.

• Flexibility and adaptability in a fast-paced environment.

• Energetic and proactive: a driven self-starter who can work independently and as part of a team.

• Proven professionalism in a dynamic work environment.

• Strong problem-solving, analytical, and critical thinking skills.

• Under the guidance of the Supervisor, the Client Services Specialist has the ability to gather, analyze, and organize complex data to draw appropriate conclusions.

• Under the guidance of the Supervisor, has the ability to apply tools to understand and improve business processes.

• Under the guidance of the Supervisor, has the ability to translate business needs into actionable, detailed business requirements.

• Bachelor's degree preferred

• Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.

• Provide internal and external customer support (e.g. order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
  
• Ensure company compliance to customer KPI's through high-level collaboration and communication
  

• Order Processing for OEM's
  
• Sea-freight management
  

• Ensures the resolution of customer issues (e.g., order, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
  
• Gathers and interprets relevant data (cost, quality, demand patterns, etc.) and provides analytical support e.g. site inventory and material stock out analysis and trends, material availability reports.
  
• Recommends appropriate solution for internal & external customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
  
• Coordinates market analyses and defines appropriate forecasts and plans. Evaluates and shares customer research, market conditions and competitor data.
  
• Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
  
• Prepares and analyses regular statistics (e.g. forecast) using available tools and collecting relevant information.
  
• Tracks regular target performance and provides results to management.
  
• Responsible for reviewing and processing orders
  
• Assist with general administration responsibilities
  
• Lead small continuous improvement project.
  

• Bachelor's degree, preferably in business related field.
  
• Strong Interpersonal & Communication Skills
  
• 2+ years of relevant work experience.
  
• Strong Analytical and Organizational skills
  
• Ability to multi-task and work under pressure in a fast-paced environment.
  
• Ability to communicate with coworkers and professionally represent company. Knowledge of English language.
  
• Proficiency in working with Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.).
  
• ERP knowledge in SAP S4/HANA (EPPM, PS, SD, MM), preferably Public Cloud Edition, Microsoft CRM, Power Platform
  
• Profound knowledge about the system set up for managing sales orders, procurement tasks and O2C processes, EDI to CAT
  
• Ability to use tools like Excel (advanced), Power Bi or other analysis tools
  
• Proficient in diagnosing issues in sales orders, payment delays, or procurement bottlenecks and implementing effective solutions.
  
• Ability to work seamlessly with procurement, sales, finance, and customer service teams
  
• Customer-oriented communication for handling inquiries, disputes, or escalations
  
• Experience in project management
  
• Completed education/studies in Economics or in a related field (Sales, Order management, Business administration, Project Management)
  
• Self-driven, decision focused, team player, good organizational skills
  
• Excellent communication skills (at all levels, ability to act as moderator)
  
• Strong character, capable to deal with change management
  
• Good command of English spoken and written
  
• Strong problem-solving and analytical skills
  
• Leadership and team training capabilities
  

• Experience in Service of industrial equipment
  
• Experience with data analytics (power query), low code application (e.g. power app).
  
• International Business experience and intercultural competence.
  
• Ability to travel to Baden up to 10%
  

• $64,600/year - $88,770/year
  

• Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
  
• Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
  
• Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.
  

• Competitive Salary: We offer market-competitive pay with regular reviews.
  
• Retirement Plan: 401(k) plan with company matching to help you save for the future.
  
• Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.
  

• Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
  
• Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
  
• Parental Leave: Paid leave for new parents to bond with their child.
  

• Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
  
• Tuition Reimbursement: Support for continuing education and professional certifications.
  
• Career Advancement: Opportunities for career development, internal mobility, and leadership training.
  

• Employee Discounts: Discounts on products, services, or memberships.
  
• Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
  
• Social Events: Company-sponsored events and activities to build a sense of community
  
  

• Maintain good relationship between customers and the company.
• Provide detailed information about the products and services offered.
• Communicate effectively with the customers.
• Listen to the customer and provide adequate solutions for their problem.
• Achieve the sales targets productively.
• Train the junior staff if required.
• Keep the record of customers and follow-up with them on a timely basis.

• Degree in Business Administration will be prefered
• 2 years of experience in customer services.
• Excellent verbal and written communication skills.
• Familiar with CRM Software like Zoho, Hubspot and Salesforce.
• Proficient in MS Office.
• Quick decision making skills.
• Excellent time management skills.

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.

HYBRID 3 days in office, 2 days WFH

Work schedule:  Monday through Friday 10:30 am- 7:00 pm

Starting rate: $20.50-$22.50 an hour

What you'll do:

• Professionally handle 50-60 inbound calls for multiple lines of service.
• Assist and resolve customer requests and inquiries.
• Maintain and retain existing customers with an opportunity to grow the business.
• Assist with data entry, reports, and other assignments to support our sales team.
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
• Create work order requests and email proper groups based on priority issues.
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
• Other duties as assigned.

What you can expect:

• This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.
• Significant daily interaction with customers, other internal team members and members of the sales team.
• Work is performed in an office environment with a moderate noise level and regular distractions.
• Regular use of computer, keyboard, and mouse.

What you already have:

• Strong multi-tasking, attention to detail and problem-solving skills.
• Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel).
• Keep a positive attitude under stressful situations is a must.
• High energy level and enjoys a fast-paced environment.
• Punctual.
• Possess a strong work ethic, team player mentality and customer service driven.
• At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus.
• Ability to lift 25lbs.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

AwardSpring is a growing Software as a Service (SaaS) company that partners with colleges and foundations to streamline scholarship management, helping students apply for and receive scholarship funds easily while supporting institutions in managing donor relationships and raising funds for future scholarships. We've just raised a fresh round of investor funding, and are investing in expanding our sales team to accelerate our growth.

The Customer Support Specialist delivers responsive, empathetic support to AwardSpring's users—both administrators and students—while also supporting implementation projects behind the scenes. This role combines front-line customer service with hands-on configuration work during onboarding.

This role is currently fully remote, with a preference given to Chicago based candidates who will be able to commute to our West Loop based office for the occasional company event, training session, and collaboration opportunity.

• Respond to customer inquiries via email, chat, and phone with clarity and care
• Troubleshoot platform issues and escalate as needed
• Document support cases and contribute to knowledge base articles
• Identify and communicate trends or bugs to internal stakeholders

Assist the Onboarding team as needed with site setup, including configuring applications, adjusting workflows, and importing or transferring data.

**

• 0–2 years in SaaS support or customer service role
• Strong written and verbal communication skills
• Basic technical comfort with web-based platforms and tools like Zendesk or HubSpot
• Willingness to participate in a fast paced, high growth environment
• Bachelor's degree required

• Base Salary: $45,000-50,000, based on experience
• Annual Bonus Opportunity: 10% of Earnings, based on Company Performance ***

**

VISION: To broaden access to educational opportunity.

MISSION: To help scholarship administrators connect donor funds to the students who need them.

VALUES:

• ACTION: Take initiative, be accountable, and share your knowledge.
• DETERMINATION: Simplify and improve processes, overcoming obstacles with creativity and persistence.
• HUMANITY: Show empathy and kindness in every interaction.
• IMPROVEMENT: Strive to grow daily and add value to clients and teammates.

Equal Opportunity Statement

AwardSpring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and foster a welcoming environment for all team members.