87 Support Specialist jobs in North Miami

Qualifications:

Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.

Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus.

Licensure: N/A

Registration: N/A

Certification: Preferred but not required: A+, N+, MCP, MCSE or any IT Security cert.

Job Description:

The Technology Support Specialist has a mix of responsibilities:

• Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less.
• User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols.
• Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned.
• End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company

The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include:

• Onsite technical support when remote support is not able to resolve an issue.
• Installation and support for OS and apps for PCs, laptops and mobile devices.
• Installation and support for printers, scanners and associated applications.
• Problem-solving user issues with hardware and various company applications.
• Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.
• Adherence to company policies and procedures.
• Performing other duties as assigned.

This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position.

Occupational Exposure:

• Low possibility of incidental exposure to blood borne pathogens or chemical hazards
• Low possibility of radiation hazard when working with X-Ray computer equipment
• Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.

Mental Demands:

Requires:

• Patience, resourcefulness and an ability to solve complex problems
• Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills.
• English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required.
• Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed.
• Mental agility to gracefully accommodate changing priorities and competing calls for support.

Physical Demands:

Requires the ability to:

• Move quickly in response to assignments
• Sit and stand for long periods
• Reach overhead and underdesk regularly
• Lift up to 40 lbs. occasionally and up to 10 lbs. frequently

Communication:

• Communicates effectively and professionally with fellow employees regarding issues
• Documents effectively in ticketing systems, following issues to resolution.
• Assists in sharing information to ensure successful completion of assigned projects.
• Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.

Important Notes:

1. Travel will only be a couple times a month at most. Majority of the times only to Miami, FL office. Few times between Miami to West Palm Beach, FL. Will be about 80% remote, from time to time will need to travel to customer sites which could be anywhere from south Miami to West Palm
2. Mileage / Gas will be reimbursed and they need to have their own vehicle.

Job Description:

• Looking for a jack of all trades in technical support, there are really no super specific technologies they need to know, just need to be seasoned in help desk
• Cisco, Windows, Client would be good to have
• They will be working closely with an account exec that is not super technical but knows the business side really well
• Must be bilingual (English/Spanish)
• Supporting all kinds of different customers from banks to logistics companies etc
• Will be about 80% remote, from time to time will need to travel to customer sites which could be anywhere from south Miami to West Palm
• Full time role
• Salary is flexible, open to seeing different levels as long as they are under 100k salary

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

**Job Title:** Customer Support and Order Processing
**Location:** Fort Lauderdale, Florida (100% onsite)
**Schedule:** Monday to Friday
**Pay rate:** $20.00/hr.
**Shift options** :
+ 8-5pm
+ 8:30am - 5:30pm
+ 9am - 6pm
**Summary**
We are looking for a detail-oriented and customer-focused professional to join our team as an Order Processing and Customer Support Specialist. This role involves managing the end-to-end order processing cycle, providing exceptional support to customers, and ensuring seamless communication between internal teams. The ideal candidate will have prior experience in a similar role, excellent problem-solving skills, and the ability to handle multiple priorities in a fast-paced environment.
**Duties and Responsibilities include the following.** Other duties may be assigned.
+ Process customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.
+ Verify pricing, product availability, and shipping methods with customers.
+ Monitor backorders and coordinate their release when items become available.
+ Collaborate with the Operations Manager to expedite backordered items as necessary.
+ Follow up with customers to obtain required shipping documentation.
+ Prepare, review, and audit export documentation (Commercial Docs) to ensure compliance with customs regulations.
+ Provide customers with timely updates on order confirmations, invoices, and tracking information.
+ Respond to customer inquiries regarding stock, pricing, and order-related matters.
+ Generate and issue daily invoices.
+ Maintain accurate shipping records to ensure Logistics can meet customer-specific requirements.
+ Answer customer calls and emails promptly, delivering professional support.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to work in a team structure.
+ Ability to communicate verbally and written with people inside and outside an organization.
+ Ability to plan, organize, and prioritize work.
+ Ability to obtain and process information.
+ Previous experience in order processing or customer support.
+ Strong communication and interpersonal skills to manage customer relationships.
+ Proficiency in ERP systems and Microsoft Office tools.
+ Detail-oriented with excellent organizational and problem-solving skills.
+ Ability to work effectively under pressure and meet deadlines.
**Education and/or Experience**
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in customer support or administration.
+ Strong communication and interpersonal skills.
+ Excellent organizational and time-management abilities.
+ Self-motivated with a results-oriented approach.
**Language Skills**
+ Strong ability to read, analyze, and interpret general business documents.
+ Proficient in writing reports, business correspondence, and procedure manuals.
+ Skilled in effectively presenting information and responding to inquiries from managers, clients, customers, and the general public.
+ Fluency in English and Spanish is required; proficiency in Portuguese is highly desirable.
**Computer Skills**
+ Proficiency with Microsoft applications (Windows, Outlook, Word, Excel).
Proficiency in ERP Order Processing Software and Microsoft Office Suite (Word, Excel, Outlook).
**Pay Details:** $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance

Enumerate Remote Customer Support Specialist

July 31, 2024

Enumerate is looking for a Customer Support Specialist to join our team!

Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?

Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional from the ground up. You will learn about property management, HOAs, a top performing accounting software, and much more!

This is a full-time hourly role, joining a supportive and collaborative team in our Clearwater, Florida or Knoxville, TN offices, while also being hybrid eligible. Salary range is 40-45k, depending on experience.

***Please note, this is an 'evergreen' position: we are continuously seeking qualified candidates for this role to support our ongoing growth. Applications are welcome at any time, and we will review them as opportunities become available.

Who will love this job

• Someone who is a customer service trailblazer
• Someone who loves learning and explaining complex systems
• Someone who loves a variety of situations and making peoples lives easier

What youll do

• Provide prompt, high-quality support.
• Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
• Give solutions advice and guide customers through the features and functions of a product.
• Use excellent communication skills to deal with difficult situations and find effective solutions to customer inquiries.
• Maintain a good working relationship with customers.
• Collaborate with other staff members to ensure that all company rules and regulations are consistently followed.
• Assess customers and communicate their feedback on the products with peers and leadership.
• Ensure appropriate customer follow-up to resolve their technical problems.
• Other duties as assigned.

You should have

• Required: 2 years experience in a contact center environment
• Preferred: proficiency in Microsoft Office and ZenDesk
• Preferred: experience with accounting and/or property management terminology
• Excellent interpersonal and communication skills, both written and verbal, with proficiency in de-escalation techniques
• Proven multitasker able to work in an omnichannel environment
• Independent problem solver with a mindset for troubleshooting
• Able to work in the US without sponsorship

Why Enumerate:

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJs Readers Choice Awards for our solutions and support.

Our approach to work is proactive, collaborative, and committed, and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks, and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience, and unique perspectives. This principle is embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.

#J-18808-Ljbffr

Senior Technical Support Specialist

Recruiting Location

US-FL-Miami

Department

Information Technology

Summary

The Senior Technical Support Specialist is responsible for providing Level II technical hardware and software support as well as escalation, guidance, and coordination of the Technical Support Specialists by performing the following duties:

Duties and Responsibilities

Assist users to resolve computer related problems such as inoperative hardware or software, including network connections.
• Assist with work projects such as converting to new hardware or software.
• Use and maintain call records in IT Service Management System.
• Review and prioritize open requests and incidents assigned to the local Desktop Support team.
• Provide technical and procedural guidance to team members for escalations to other IT groups, vendors, or authorized contractors to resolve problems and/or execute end-user requests according to Sidley's escalation procedures.
• Maintain personal computers, printers, monitors, and scanners (collectively "hardware") in good operating condition, correcting product malfunctions and failures.
• Hardware Support functions that include, but not limited to, end user support, desktop support, laptop support, visiting office setups, and smartphone tasks. Perform computer imaging and post image configurations, and basic printer troubleshooting.
• Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
• Provide preventive hardware and software maintenance on hardware at regularly scheduled intervals, perform diagnostics and adjust electronic components or update new software releases as necessary.
• Provide break/fix support for telephone hardware at end-users' desktops, including handsets, telephone cords and telephone base-units.
• Software support functions that include, but not limited to, minimal troubleshooting of applications that are standard within Sidley's environment. Installation and configuration of software, and support of third party applications in coordination with vendors.
• Install business-related software and resolve hardware and software problems on personal computers owned by Sidley and used for Sidley business purposes.
• Ensure the visiting lawyers can access Firm data and outside visitors can connect to the Internet, as well as, ensure visitor equipment is setup and functioning prior to the visitor's arrival.
• Manage the assets both deployed and in inventory, maintaining accurate inventory records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
• Perform other duties as required.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

Target Salary Range

$85,000 - $100,000 if reporting to a supervisor in New York.

Qualifications

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).

Education and/or Experience:

Required:

• BA/BS degree or equivalent work experience
• A minimum of 3 years of experience providing end-user support for corporate technology
• Proven success supporting technology and delivering quality customer service in a high performance culture
• Experience with windows compatible personal computers, and Microsoft Operating Systems
• Experience with mobile devices in a corporate setting, e.g., iPhone, Android, MiFi
• Proficiency with Microsoft Office, Citrix and legal specific applications

Preferred:

• Law firm experience
• Microsoft Office certifications

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer

#LI-EC1

Sage Dental, the leading Dental Support Organization (DSO) in the Southeast, is on an exciting growth trajectory! Our focus is on people, and we are seeking talented and dynamic professionals who embody our commitment to innovative technology, continuous learning, and patient-centered care. If you are ready to elevate your career with a role that offers excellent earning potential in a stable and expanding organization, Sage Dental is the place for you.

Position Overview

We are looking for a Dental Support Specialist to join our enthusiastic team!

In this role, you will play a critical part in supporting our General Dentist in a fast-paced clinical setting.

What Sage Dental Offers You:

• Competitive base salary plus bonuses!
• Opportunities for professional growth
• Excellent benefits including Health & Dental Insurance, Paid Holidays, Paid Time Off, 401K, and more!

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors
• Ensure the sterilization of instruments and equipment
• Perform X-ray imaging
• Enter and manage patient treatment plans
• Present treatment plans and educate patients about insurance benefits
• Accurately create temporary crowns and bridges
• Assist with packing cord as necessary
• Support daily operations of the office and collaborate with the Dentist

Qualifications:

• Valid certifications in expanded functions/expanded duties and radiography

Join us at Sage Dental and become part of a team dedicated to transforming patient experiences!

Sage Dental, the leading Dental Support Organization (DSO) in the Southeast, is on an exciting growth trajectory! Our focus is on people, and we are seeking talented and dynamic professionals who embody our commitment to innovative technology, continuous learning, and patient-centered care. If you are ready to elevate your career with a role that offers excellent earning potential in a stable and expanding organization, Sage Dental is the place for you.

Position Overview

We are looking for a Dental Support Specialist to join our enthusiastic team!

In this role, you will play a critical part in supporting our General Dentist in a fast-paced clinical setting.

What Sage Dental Offers You:

• Competitive base salary plus bonuses!
• Opportunities for professional growth
• Excellent benefits including Health & Dental Insurance, Paid Holidays, Paid Time Off, 401K, and more!

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors
• Ensure the sterilization of instruments and equipment
• Perform X-ray imaging
• Enter and manage patient treatment plans
• Present treatment plans and educate patients about insurance benefits
• Accurately create temporary crowns and bridges
• Assist with packing cord as necessary
• Support daily operations of the office and collaborate with the Dentist

Qualifications:

• Valid certifications in expanded functions/expanded duties and radiography

Join us at Sage Dental and become part of a team dedicated to transforming patient experiences!

Sage Dental, the leading Dental Support Organization (DSO) in the Southeast, is on an exciting growth trajectory! Our focus is on people, and we are seeking talented and dynamic professionals who embody our commitment to innovative technology, continuous learning, and patient-centered care. If you are ready to elevate your career with a role that offers excellent earning potential in a stable and expanding organization, Sage Dental is the place for you.

Position Overview

We are looking for a Dental Support Specialist to join our enthusiastic team!

In this role, you will play a critical part in supporting our General Dentist in a fast-paced clinical setting.

What Sage Dental Offers You:

• Competitive base salary plus bonuses!
• Opportunities for professional growth
• Excellent benefits including Health & Dental Insurance, Paid Holidays, Paid Time Off, 401K, and more!

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors
• Ensure the sterilization of instruments and equipment
• Perform X-ray imaging
• Enter and manage patient treatment plans
• Present treatment plans and educate patients about insurance benefits
• Accurately create temporary crowns and bridges
• Assist with packing cord as necessary
• Support daily operations of the office and collaborate with the Dentist

Qualifications:

• Valid certifications in expanded functions/expanded duties and radiography

Join us at Sage Dental and become part of a team dedicated to transforming patient experiences!

Join Fiserv as a Sales Support Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sales Support Specialist

What Does a Successful Sales Support Specialist Do at Fiserv?

The Sales Support Specialist provides essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Their primary goal is to deliver quick and accurate information and resolutions. They stay updated on the latest products and technologies, ensuring they are current on company implementations and changes. Sales teams rely on the specialist for their detailed knowledge of policies, procedures, and client operations. As liaisons between Business Consultants and other internal departments, Sale Support Specialist gain familiarity with various aspects of the business.

What You Would Do

• Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
• Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
• Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
• Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
• Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
• Provide Sales education & training on various Client products, systems, and equipment.

What You Would Need To Have

• High school diploma or equivalent.
• 1-3 years' experience working in the financial industry in either Customer Service, Sales Support or administration functions.

What Would Be Nice To Have

• Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
• Experience in all Microsoft Office Suite

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.