612 Support Specialist jobs in Pompano Beach

Qualifications:

Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.

Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus.

Licensure: N/A

Registration: N/A

Certification: Preferred but not required: A+, N+, MCP, MCSE or any IT Security cert.

Job Description:

The Technology Support Specialist has a mix of responsibilities:

• Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less.
• User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols.
• Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned.
• End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company

The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include:

• Onsite technical support when remote support is not able to resolve an issue.
• Installation and support for OS and apps for PCs, laptops and mobile devices.
• Installation and support for printers, scanners and associated applications.
• Problem-solving user issues with hardware and various company applications.
• Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.
• Adherence to company policies and procedures.
• Performing other duties as assigned.

This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position.

Occupational Exposure:

• Low possibility of incidental exposure to blood borne pathogens or chemical hazards
• Low possibility of radiation hazard when working with X-Ray computer equipment
• Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.

Mental Demands:

Requires:

• Patience, resourcefulness and an ability to solve complex problems
• Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills.
• English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required.
• Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed.
• Mental agility to gracefully accommodate changing priorities and competing calls for support.

Physical Demands:

Requires the ability to:

• Move quickly in response to assignments
• Sit and stand for long periods
• Reach overhead and underdesk regularly
• Lift up to 40 lbs. occasionally and up to 10 lbs. frequently

Communication:

• Communicates effectively and professionally with fellow employees regarding issues
• Documents effectively in ticketing systems, following issues to resolution.
• Assists in sharing information to ensure successful completion of assigned projects.
• Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.

International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment.

This position is onsite (on-campus) only and is not eligible for remote work.

Purpose

The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education.

Responsibilities

System Administration and User Support

• Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features.
• Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings.
• Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access.
• Create bulk templates for new users/students in Typhon.

Network and Security Administration

• Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles.
• Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender.
• Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies.

On-Campus Technology Coordination

• Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation.
• On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers.

Vendor and Event Support

• Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations).
• Organize and support campus events with technical setup and troubleshooting.

Team Leadership and Training

• Train and coach support staff on systems and processes.
• Review support tickets, student meetings, and projects for quality and efficiency.
• Organize support staff scheduling for campus events and operational needs.

Qualifications

Education / Experience / Knowledge

• Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• 2+ years of experience in technical support, IT administration, or help desk roles.
• Strong interpersonal skills and a customer-oriented mindset
• Ability to work independently and as part of a team
• Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems.
• Strong troubleshooting, organizational, and communication skills.
• Proficiency in Microsoft Office Suite and remote desktop tools.
• Ability to train and support users with varying technical backgrounds.

Desired

• Bachelor's degree in related field.
• Experience in higher education or healthcare environments.
• Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms.
• Vendor management experience.

Job Description
+ Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
+ Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.
+ Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
+ Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.
+ Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
+ Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.
+ Escalation: Consult with team lead on escalated tickets and follow-ups.
+ Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
+ Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.
Skills
Customer support, computer, troubleshooting, email support, etc.
Additional Skills & Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or ServiceNow experience (think ticketing and resolution experience)
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, our team members are the heart of everything we do. We are searching for dynamic and talented professionals who align with our culture of innovative technology, continuous learning, and patient-centric care. If you are ready to elevate your career and seek a position that offers excellent earning potential with a stable, growing company, Sage Dental has the right opportunity for you!

Overview

Sage Dental is eager to welcome a skilled Dental Support Specialist to our team!

As a Dental Support Specialist, you will play a key role in assisting our General Dentist chairside in a fast-paced environment.

What Sage Dental Offers You:

• Competitive base pay - PLUS BONUSES!
• Opportunities for growth and advancement

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors.
• Ensure the sterilization of instruments and equipment.
• Conduct X-ray imaging.
• Enter patient treatment plans efficiently.
• Present cases and educate patients on insurance benefits.
• Skilled in making temporary crowns and bridges.
• Assist with packing cords as needed.
• Support the office and Dentist with daily operations.

Qualifications:

• Must hold Expanded Functions and Radiography certifications.

Join us and be part of a team that values your growth and success!

Join Fiserv as a Sales Support Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sales Support Specialist

What Does a Successful Sales Support Specialist Do at Fiserv?

The Sales Support Specialist provides essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Their primary goal is to deliver quick and accurate information and resolutions. They stay updated on the latest products and technologies, ensuring they are current on company implementations and changes. Sales teams rely on the specialist for their detailed knowledge of policies, procedures, and client operations. As liaisons between Business Consultants and other internal departments, Sale Support Specialist gain familiarity with various aspects of the business.

What You Would Do

• Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
• Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
• Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
• Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
• Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
• Provide Sales education & training on various Client products, systems, and equipment.

What You Would Need To Have

• High school diploma or equivalent.
• 1-3 years' experience working in the financial industry in either Customer Service, Sales Support or administration functions.

What Would Be Nice To Have

• Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
• Experience in all Microsoft Office Suite

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, our team members are the heart of everything we do. We are searching for dynamic and talented professionals who align with our culture of innovative technology, continuous learning, and patient-centric care. If you are ready to elevate your career and seek a position that offers excellent earning potential with a stable, growing company, Sage Dental has the right opportunity for you!

Overview

Sage Dental is eager to welcome a skilled Dental Support Specialist to our team!

As a Dental Support Specialist, you will play a key role in assisting our General Dentist chairside in a fast-paced environment.

What Sage Dental Offers You:

• Competitive base pay - PLUS BONUSES!
• Opportunities for growth and advancement

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors.
• Ensure the sterilization of instruments and equipment.
• Conduct X-ray imaging.
• Enter patient treatment plans efficiently.
• Present cases and educate patients on insurance benefits.
• Skilled in making temporary crowns and bridges.
• Assist with packing cords as needed.
• Support the office and Dentist with daily operations.

Qualifications:

• Must hold Expanded Functions and Radiography certifications.

Join us and be part of a team that values your growth and success!

Company Description

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Job Description

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.

• Technical support & internal product support by phone, emails, and web cases through Salesforce
• Provide step-by-step instructions to fix technological issues
• Access instruction manuals to help users utilize their software or hardware properly
• Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
• Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
• Accurately gather and record customer information, issues, and solutions using Salesforce and other software
• Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
• Work with Technical Support manager to ensure and find solutions to more complex issues
• Perform other duties assigned by the Technical Support Manager

Qualifications

• Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
• Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
• Bilingual Spanish and English preferred
• Proven experience with problem solving skills to deliver highest level of service excellence
• Ability to work both independently and as part of a best-in-class team
• Self- motivated, ability to thrive in a fast- moving, and constantly evolving environment
• Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
• Ability to multi-task, prioritize and manage time effectively
• Strong phone skills and active listening
• Accept constructive criticism and customer feedback regarding their experience
• Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
• Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
• Experience with CRM systems and practices (Salesforce, SAP)
• College or Bachelor's degree and/ or proven career path to excellence in customer support
• Experience in a product technical support role.
• Tech savvy (Android, IOS, Smart Home Technology)
• Proficiency in Windows and Office 365 suite

Additional Information

• $55-$65k salary range commensurate with experience
• 9-hour standard business hours (including 1 hour lunch), Monday through Friday
• Hybrid work model (Tuesday through Thursday in the office)
• Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
• Gain expertise in innovative access control and automation technologies.
• Opportunities for professional growth and training in a fast-evolving industry.
• A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
• We offer a full corporate benefits package, including a variety of options for our health plan. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more.

All your information will be kept confidential according to EEO guidelines.

The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, our team members are the heart of everything we do. We are searching for dynamic and talented professionals who align with our culture of innovative technology, continuous learning, and patient-centric care. If you are ready to elevate your career and seek a position that offers excellent earning potential with a stable, growing company, Sage Dental has the right opportunity for you!

Overview

Sage Dental is eager to welcome a skilled Dental Support Specialist to our team!

As a Dental Support Specialist, you will play a key role in assisting our General Dentist chairside in a fast-paced environment.

What Sage Dental Offers You:

• Competitive base pay - PLUS BONUSES!
• Opportunities for growth and advancement

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors.
• Ensure the sterilization of instruments and equipment.
• Conduct X-ray imaging.
• Enter patient treatment plans efficiently.
• Present cases and educate patients on insurance benefits.
• Skilled in making temporary crowns and bridges.
• Assist with packing cords as needed.
• Support the office and Dentist with daily operations.

Qualifications:

• Must hold Expanded Functions and Radiography certifications.

Join us and be part of a team that values your growth and success!

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, our team members are the heart of everything we do. We are searching for dynamic and talented professionals who align with our culture of innovative technology, continuous learning, and patient-centric care. If you are ready to elevate your career and seek a position that offers excellent earning potential with a stable, growing company, Sage Dental has the right opportunity for you!

Overview

Sage Dental is eager to welcome a skilled Dental Support Specialist to our team!

As a Dental Support Specialist, you will play a key role in assisting our General Dentist chairside in a fast-paced environment.

What Sage Dental Offers You:

• Competitive base pay - PLUS BONUSES!
• Opportunities for growth and advancement

Key Responsibilities:

• Deliver outstanding customer service to all patients and visitors.
• Ensure the sterilization of instruments and equipment.
• Conduct X-ray imaging.
• Enter patient treatment plans efficiently.
• Present cases and educate patients on insurance benefits.
• Skilled in making temporary crowns and bridges.
• Assist with packing cords as needed.
• Support the office and Dentist with daily operations.

Qualifications:

• Must hold Expanded Functions and Radiography certifications.

Join us and be part of a team that values your growth and success!