Help Desk Analyst

33563 Plant City, Florida Robert Half

Posted 3 days ago

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Description
Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.
Duties and Responsibilities:
Active participation in the Help Desk 1 phone queue
Provide first-level contact to end users in a clear and professional manner
Create and accurately code service tickets
Identify and redirect urgent tickets to the appropriate resources
Work through assigned tickets and enter appropriate time entries
Troubleshoot and resolve end user or infrastructure technical issues
Follow up with customers and see problems through to resolution
Ensure proper recording, documentation, and closure of ticket information
Maintain awareness of ongoing issues and be proactive in customer notification
Recommend modifications or improvements to client environments
Properly escalate unresolved tickets to the next level of support
Preserve and grow your knowledge of Help Desk procedures, products, and services
Onsite dispatching as needed or directed
Active participation in the On Call rotation
Competencies:
Strong written and verbal communication skills
Basic understanding of computer systems, networks, and troubleshooting techniques
Ability to work independently and as part of a team
Customer-oriented mindset with a passion for helping others
Previous experience in a customer service or technical support role is a plus, but not required
Ability to lift equipment
Requirements
Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Cisco Firewall, Networking, Dell Workstations. Must be able to travel locally to client sites for networking and computer installs. Mileage will be covered.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Help Desk Analyst

33603 Tampa, Florida Robert Half

Posted 3 days ago

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Description
VIRTUAL INTERVIEWS STARTING THIS WEEK!
Ready to launch your tech career with a nationally recognized leader in construction and engineering? We're on the hunt for a Help Desk Analyst to be the frontline hero of our IT support team in Tampa, Florida. If you thrive on solving tech puzzles and keeping operations running smoothly, this long-term contract role is your chance to make an impact.
You'll dive into troubleshooting Android, Cisco, Citrix, Mac, and Microsoft technologies, ensuring seamless IT performance across our enterprise. Join us, and be part of a team that builds not just structures, but careers.
What You'll Do:
? Be the first point of contact for tech support via phone and email
? Diagnose and troubleshoot issues remotely with precision and efficiency
? Escalate complex problems to the right experts when needed
? Keep accurate records of IT issues and solutions
? Deliver top-tier customer service, ensuring users get back on track fast
? Identify and suggest process improvements to enhance IT support
If you're tech-savvy, customer-focused, and ready to grow in an industry that's shaping the future, we want you on our team. Apply today!
Requirements - Proficient in Android Development, with the ability to troubleshoot and resolve issues effectively.
- Expertise in Cisco Technologies, with a focus on networking and communication.
- Familiarity with Citrix Technologies, particularly in relation to virtualization and networking.
- Proficient in the use and troubleshooting of Mac Computers, ensuring smooth operations.
- Strong knowledge of Microsoft products and platforms, including Office Suite and Windows OS.
- Experience with Active Directory, with the ability to manage user accounts and access.
- Proficient in the use and support of Apple Devices, including iPhones and iPads.
- Knowledge of Computer Hardware, with the ability to diagnose and repair common issues.
- Experience with Configuration Management, ensuring systems are consistently maintained.
- Familiarity with Deployments, specifically in the context of software and hardware installations.
- Experience with the ServiceNow Platform, specifically for managing and prioritizing IT service requests.
- Proficient with Ticketing Systems, ensuring efficient tracking and resolution of issues. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Print Customer Support Representative

33603 Tampa, Florida CTG

Posted 3 days ago

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Job Description

CTG is assisting a client in Tampa, FL in staffing a Customer Service Representative for a Print Production facility.
Candidate needs to have Digital Print Industry experience.
**Hours** : 8 am to 5 pm, M-F
**Location:** Tampa, FL (33624)
**Pay:** $22.91/hr
**Job Type** : Hourly Consultant
**Duration:** Ongoing, potential to be hired on by client based on performance
**ESSENTIAL FUNCTIONS:**
The Customer Service Representative will act as the first point of contact, focused on supporting a specified customer base for all project discussions, job inquiries, and vendor support. Additionally focuses on improving customer experience and awareness of clients' needs.
Customer Support Rep. primary duties:
Handle Print Job Inquiries: Assist customers with questions about printing services, materials, formats, and turnaround times.
Provide Quotes and Estimates: Generate accurate pricing based on job specifications like paper type, quantity, color, and finishing.
Process Orders: Enter and manage print orders, ensuring all specifications are correctly captured.
Coordinate with Production: Communicate customer requirements to the vendor and monitor job progress.
Resolve Print Issues: Address concerns related to print quality, delays, or order discrepancies.
Track Shipments and Deliveries: Provide updates on order status and coordinate delivery logistics.
Maintain Customer Records: Keep detailed records of past orders, preferences, and communications.
Educate Customers: Explain printing options, file requirements (e.g., bleed, resolution), and best practices.
Support File Submission: Guide customers through uploading artwork and ensure files meet print-ready standards.
**EXPERIENCE:**
**- 3+ years relevant experience**
**Experience with Print Production in a copy center or Print Shop environment**
EDUCATION: Minimum High School diploma or equivalent
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Krista Eckard** at ** ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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Customer Support Engineer - Jacksonville, FL

33646 Tampa, Florida Revvity

Posted 7 days ago

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Job Title
Customer Support Engineer - Jacksonville, FL
Location(s)
US Remote - FL

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

Overview:

Revvity is seeking a Customer Support Engineer to join the Service Team in our Diagnostics Business Unit. The individual will be responsible for supporting our Newborn Screening Customer in Jacksonville, FL but other customers in the US also, as needed.
  • Travel requirements: 95% travel within Jacksonville, FL and 5% travel to other locations including Atlanta, GA, Columbia, SC, and Puerto Rico, PR.
Products Supporting:
  • Zephyr: Automated liquid handling workstation for high-throughput sample preparation
  • Janus: Automated workstation for liquid handling, sample preparation, and assay processing
  • Sciclone: Flexible liquid handling platform for genomic and cellular applications
Responsibilities:
The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at the customer site ensuring best-in-class service including:
  • Install, Maintain, and Repair all equipment at this customer site
  • Act as primary Service liaison for this customer building a strong relationship ensuring their satisfaction
  • Minimize downtime of all equipment onsite
  • Keep area Team Leader and Area Sales Manager informed of all issues
  • Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
  • Manage and complete all Service Order in a timely manner
  • Order and maintain appropriate inventory to support the account
  • Submit Quality Notifications in a timely manner
  • Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment
  • Complete company assigned training in a timely manner
  • Report potential quality issues via the corrective action process
  • Travel 5% by car/plane to other customers in the Southeast region
Basic Qualifications:
  • BS/BA in Chemistry, Biology, Engineering or another science-related field AND
  • A minimum of 2 years' experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation OR
  • Associate's degree and 4 years' experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Preferred Qualifications:
  • Experience with Automated Liquid Handling, Microfluidics, and motion control systems
  • Preference for previous Waters or Sciex products (LCMS, MSMS)
  • Previous manufacturer-related service experience (Waters, Sciex, Agilent)
  • Ability to troubleshoot and diagnose complex technical issues
  • Strong electro-mechanical skills.
  • Excellent organizational and communication skills.
  • Valid Driver's License
  • Experience in MS-Office products
#LI-JB1

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan


Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact
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Technical Support- INTL India

33646 Tampa, Florida Insight Global

Posted 5 days ago

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Job Description

Job Description

A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

  • 2+ years of experience providing technical support with enterprise and b2b e-commerce customers

   Phone support & Email support

 - Experience working in an agile environment

 - Must have good communication skills (Written & Verbal)

Must speak fluent English - Strong SQL skills (queries, stored procedures, triggers, functions)

 - Experience with relational databases (MSSQL, MySQL, PostgreSQL)

 - Debugging skills using web browser development tools

 - Experience with REST APIs

 - Familiarity with PHP, JavaScript, HTML, CSS, jQuery

Exposure to CRM and ERP systems (e.g., PRONTO, Microsoft Dynamics NAV/AX, NetSuite, SAP) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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