207 Support Specialists jobs in San Antonio

• Operate the TMS machine like a boss, following clinical protocols.
• Chat with patients, keep their spirits up.
• Stay sharp and professional in our upscale office.
• Learn how to engage them in activities that heal their brain.
• Team up with our squad to make sure patients are thriving.

• 2+ years in a legit customer service environment. (Full time experience is required)
• Mad interpersonal skills-warm, calm, and always professional.
• Gotta stay steady and focused, even on tough days.
• 100% committed to patient privacy and keeping things confidential.
• No political activism or anything that could mess with our neutral patient vibe.
• Ready to ace a background check and bring strong references.

• Come embrace the vibes of a cutting-edge office with a tight-knit team.
• Grow your skills in a place that's all about excellence.
• Help patients see real progress with game-changing treatment.

Hi,

Greetings!

This is Sarita, IT Recruiter at Jconnect Inc.

I'm looking for a Regular Help Desk with our client. Please find job description below .

Job Title :- Regular Help Desk

Location :- San Antonio, TX (Onsite)

Type :- Contract (C2C / W2 / 1099 )

Responsibilities :-

• Image and deploy hardware/software for new hires and acquisitions.
• Recover and re-image existing hardware for re-deployment.
• Follow all escalation procedures according to service level agreement
• Use remote control tool to assist end users when needed
• Provide an accurate record of each call in incident management tracking tool
• Anticipate customer needs and proactively identifies solutions
• Plan, prioritize, organize and complete work to meet established objectives

• ITIL
• Service Desk, ITSM
• Hardware Deploy and Maintenance
• Troubleshoot
• Nice to have
• Communication skills with non IT People
• Ability to work autonomously.

• Provide exceptional customer service and technical support to customers via phone, email, and chat, primarily in both English and Spanish.
• Listen actively to customer concerns, diagnose issues, and provide accurate, timely, and effective solutions.
• Navigate multiple systems and tools to research information, process requests, and document interactions.
• Educate customers on products, services, and self-service options.
• Escalate complex issues to appropriate internal teams when necessary, ensuring a seamless customer experience.
• Maintain a high level of professionalism, empathy, and patience in all customer interactions.
• Adhere to established service level agreements (SLAs) and performance metrics, including average handle time, first call resolution, and customer satisfaction scores.
• Document all customer interactions accurately and thoroughly in the CRM system.
• Identify and recommend opportunities for process improvements to enhance the overall customer experience.
• Participate in ongoing training and development to stay updated on product knowledge and service procedures.

• High school diploma or equivalent; some college or Associate's degree preferred.
• Minimum of 1-3 years of experience in a customer service or call center environment.
• Fluency in both English and Spanish (verbal and written) is required.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
• Excellent verbal communication skills, with a clear, professional, and courteous phone manner.
• Strong written communication skills, with accurate grammar and spelling.
• Proven problem-solving abilities and a strong attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathy, patience, and a positive attitude towards customer interactions.
• Strong computer literacy and ability to learn new software quickly.
• Flexibility to work various shifts, including some evenings or weekends, as needed.

About the job Customer Support Agent - (Remote)

Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description :

DISCLAIMER

This position is eligible to work from home. You must live in Arizona, Arkansas, Idaho, Tennessee, or Utah to be eligible for consideration for this position.

PAY RANGE:

$16.50 - $18.00/hr DOE

EDUCATION EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
• 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Our client, a rapidly growing tech company specializing in innovative software solutions, is seeking a dedicated and experienced Senior Customer Support Representative to join their expanding team in San Antonio, Texas, US . This role is crucial for providing exceptional service and technical assistance to a diverse customer base, ensuring high levels of satisfaction and retention. We are looking for a proactive problem-solver with excellent communication skills, a strong technical aptitude, and a passion for helping others. The ideal candidate will also possess leadership potential, capable of mentoring junior team members and contributing to continuous improvement initiatives. Our client prides itself on its customer-centric approach, collaborative work environment, and commitment to employee development. If you are ready to elevate your customer service career and make a tangible impact, this is an outstanding opportunity.

• Provide expert-level customer support and technical assistance via phone, email, and chat for complex product inquiries and issues.
• Troubleshoot and diagnose technical problems, guiding customers through solutions or escalating to appropriate teams when necessary.
• Document all customer interactions and technical issues accurately and comprehensively in the CRM system.
• Act as a subject matter expert for specific product features or advanced technical issues.
• Mentor and coach junior customer support representatives, assisting with complex cases and knowledge transfer.
• Develop and update knowledge base articles, FAQs, and internal documentation to improve support efficiency.
• Identify recurring customer issues and provide feedback to product development and engineering teams for continuous improvement.
• Participate in quality assurance reviews of customer interactions and provide constructive feedback.
• Contribute to a positive team environment by sharing knowledge and collaborating effectively.
• Stay up-to-date with product updates, new features, and industry trends.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 3+ years of experience in a customer service or technical support role, preferably in a software or tech company.
• Proven ability to troubleshoot technical issues and explain complex information clearly.
• Excellent verbal and written communication skills, with a patient and empathetic approach.
• Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience mentoring or leading junior team members is a plus.
• Flexibility to work occasional evenings or weekends, if required.

The ideal candidate will be a highly motivated and resourceful individual, dedicated to delivering an outstanding customer experience and supporting team growth. You will be instrumental in maintaining customer loyalty and enhancing the overall reputation of our client's brand. Our client offers a dynamic and supportive work environment, emphasizing teamwork, continuous learning, and career advancement opportunities. This role is based in San Antonio, Texas, US , offering a vibrant city experience along with a rewarding career. Join a company that values its employees and empowers them to excel in customer satisfaction.

• Competitive hourly wage with opportunities for performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Professional development and training programs.
• Casual and collaborative work environment.

• Handle customer inquiries through voice, email, and online chat, providing professional assistance.
• Research knowledge articles to resolve inquiries related to DoD products and services.
• Record interactions in ServiceNow and escalate complex inquiries as needed.
• Document and report recurring issues to management and government leads.

• Active TS/SCI clearance
• Associate degree, 2+ years of help desk/technical support experience can be substituted in lieu of education requirements.
• IAT level I certification.
• Familiarity with IT service management tools such as ServiceNow and Jira.
• Experience with software applications troubleshooting & tiered escalation process.
• Familiarity with general networking and software applications.

• Handle customer inquiries through voice, email, and online chat, providing professional assistance.
• Research knowledge articles to resolve inquiries related to DoD products and services.
• Record interactions in ServiceNow and escalate complex inquiries as needed.
• Document and report recurring issues to management and government leads.

• Active TS/SCI clearance
• Associate degree, 2+ years of help desk/technical support experience can be substituted in lieu of education requirements.
• IAT level I certification.
• Familiarity with IT service management tools such as ServiceNow and Jira.
• Experience with software applications troubleshooting & tiered escalation process.
• Familiarity with general networking and software applications.