346 Support Specialists jobs in San Antonio

Job description

We’re seeking a Customer Support Specialist with a working knowledge of the current desktop Microsoft Operating System and other software utilized at DHA or Government offices to provide day-to-day management and support of the BAMC desktop computing environment.

Responsibilities and Duties:

• Provide on-site hardware maintenance services on Government-Owned equipment utilizing Customer Support Service Specialists.
• The equipment to be serviced includes but is not limited to, mini/microcomputers, handheld computing devices, optical technology, various controllers, plotters, printers, scanning devices, CD-ROM, video display units, information processing equipment, related network devices and software, and mobile devices like cell phones, smartphones, and pagers.
• Create a support request in the ticketing system during initial contact with the customer, except on weekends and holidays, in accordance with the local service level agreements.
• Participate in the flow of information by documenting all facets of support from initial contact, problem definition, problem resolution, and final disposition in the ticketing system, which will always be available to the government.
• Workstations shall be tested in a standalone mode and as part of a network if initially connected. Any hardware repairs, additions, deletions, or modifications to the equipment shall include all necessary hardware and software (including network software configuration or installation).
• Participate in developing and sustaining the ticketing system knowledge management system for internal and external use.
• Install, configure, and troubleshoot standard Network Protocols at DHA sites, including, but not limited to, TCP/IP and wireless protocols.
• Identify and resolve problems with all automation hardware, software, systems, and peripherals at the customer service support center, the customer site, or by utilizing remote tools.
• Respond to all repair requests by making initial contact with the customer by phone, email, or in person within four (4) work hours of the documentation of the malfunction if the equipment is located on the local campus. All other response times will be negotiated based on the customer's location at the discretion of the Government for the most efficient and complete service for the customer.
• Identify when a device connected to the facility LAN must be repaired, added, deleted, or modified. The contractor shall take into consideration the interaction with the network of all components and/or software of the information system to be repaired or modified. The contractor shall not interfere with the connectivity of a network device except as required for the period during which the repair or modification is being performed.
• Identify when a peripheral, such as a printer, point device, video monitor, scanner, etc., is to be repaired, added, or modified; the contractor shall configure the peripheral to function with the system hardware and software. This may include setting or resetting hardware settings through an interactive process with the peripheral or elsewhere in the system. It may also be necessary to modify CMOS settings on some computers, and the process may also include the installation of software drivers and the modification of operating system or application software configurations.
• Create, modify, and delete Active Directory user accounts.
• Manage hand receipts and maintain government-owned hardware and software accountability controls.
• Work as part of a team to deploy new computer systems and peripherals to users spread throughout San Antonio and the outlying areas.

Qualifications:

• Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system.
• At least two (2) years of experience troubleshooting and repairing hardware and software-related issues.
• At least one (1) year after introducing a new or updated Microsoft certification to ensure that all contract customer support technicians have up-to-date certifications.
• Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.
• Experienced in workstation maintenance and support.
• Experienced in troubleshooting and repairing standard peripherals for a workstation in an enterprise medical environment.
• Familiarity with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting mobile pagers and other remote communications devices.
• Demonstrate high standards of customer support and produce high customer satisfaction.
• Meet the requirements for an IAT Level II position as defined in DOD -M.

Related experience and/or education and experience:

Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You'll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach.

This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply-even if you don't meet every requirement.

Key Responsibilities

Order Management

• Process product and service orders via direct customer contact or sales input

• Monitor and maintain order backlog; communicate proactively about order status and changes

• Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines

• Maintain customer files with contracts, quotes, and relevant documentation

Customer Billing Resolution

• Investigate and resolve billing disputes in coordination with A/R collections team

Sales Support

• Provide product availability, pricing, and formal quotations

• Support sales teams and customers with both pre- and post-order needs

Team Collaboration

• Provide backup coverage within the team and across departments as needed

• Participate in new initiatives and contribute to process improvements

Role Focus

• Not a call center role

• Heavy involvement in project order entry, issue resolution, and internal order handling

• Orders often span long lead times and may require engagement until start-up-sometimes up to two years later

Qualifications & Skills

Required:

• 0-2+ years of experience in customer service, order management, or sales support

• Strong customer service background with proactive communication skills

• Technical aptitude and problem-solving mindset

• Strong verbal and written communication skills

• Ability to work cross-functionally in a matrixed organization

• Proficiency in Microsoft Office applications

Preferred:

• Experience with CRM systems (Salesforce.com preferred)

• Familiarity with ERP systems (AS/400 and Select Configure Price Quote (SCPQ) tools)

• Mechanical aptitude

Key Competencies

• Customer-centric mindset with a strong focus on service quality

• Willingness to ask questions and take initiative

• Continuous improvement orientation

• Ability to collaborate across boundaries and functions

Compensation & Benefits

The estimated pay for this position is $20.00/hour. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans; 401(k) with company contribution; paid time off; paid parental leave; and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable working both independently as well as part of a team.

The ideal candidate has familiarity with driver-based budgeting and accounting principles, and is interested in helping our clients succeed with technology. The role is focused on supporting clients in daily product and technical requests. Having a degree in a Business concentration, and Corporate Finance / Accounting / FP&A experience will be highly valued but not required.

• Respond to client requests through our ticketing system (Zendesk) and email with professionalism, urgency, and clarity.
• Investigate and troubleshoot technical and product-related issues—ranging from login errors to data processing inconsistencies.
• Translate FP&A concepts and workflows into clear solutions for end users.
• Perform data reviews and assist clients in validating actuals and budget data within the system.
• Collaborate with internal teams to escalate, document, and resolve complex issues.
• Identify trends and propose process or documentation improvements.
• Contribute to our Help Center by writing articles or creating short how-to videos based on common client questions.
  

Tough problems are fun to you. Solving complex problems and looking back on ways to simplify the process makes you tick. You enjoy bridging the gap between FP&A focused clients and product expertise. You thrive in a fast-paced role where no two days are alike and the challenge to learn something new is interesting to you. You have a goal to expand your knowledge in budget and accounting principles, and grow into a highly skilled consultant on our product.

You have a passion for the customer and always ensure they are taken care of and happy. You understand the importance of a great support function and want to be part of the team that is critical to the company's success. You are able to simplify complex terms and clearly convey a message and knowledge. Even if you have never seen an FP&A tool, you already want to get in there, understand it, and know everything about it.

Requirements

• Product support of Centage app and Centage Analytics
• Familiar with budgeting and accounting principles
• Comfortable with technology, data review, analysis, and manipulation; advanced Excel and report-building skills
• Attention to detail/organized – Process-driven and can track and maintain a high volume of customer requests
• Time Management – Skilled at calendar management and follow-thru
• Strong written and verbal communication skills – Striving to go above and beyond to fulfill client requests
• Ability to thrive in fast-paced environments and be self-motivated
• Zendesk experience and Saleforce experiance
• Technical Aptitude: Skilled in data analysis and Excel; experience with Python or SQL
• Software industry experience is a plus
• Role is in office in San Antonio, Texas

Benefits

• $1,000 education budget
• The chance to work with innovative and progressive technology
• Company-paid health, dental, and vision insurance
• Start-up environment with a proven playbook
• Medical and dependent care flexible spending accounts
• Company Short Term Disability coverage
• Company-paid Life and AD&D coverage with the option to purchase additional coverage
• Open PTO policy
• 9 paid public holidays each year
• 401(k) matching plan

Base salary range from $0k - 60k

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate product information and support.
• Document customer interactions and resolutions in the CRM system.
• Troubleshoot and diagnose customer problems.
• Escalate complex issues to appropriate teams.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to improve customer service processes.
• Adhere to company policies and service level agreements.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage time effectively and multitask in a remote setting.
• Patience, empathy, and a customer-centric attitude.

Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and provide friendly assistance to customers and team members. Additional duties include respond to questions by phone, email, or in-person, follow schedules and complete assigned tasks on time, work with supervisors to meet daily goals, help organize and maintain a tidy workspace, support returns and exchanges in a timely manner, as well as adhere to safety guidelines and company policies, coordinate with other departments when needed, assist with packaging, labeling, and preparing items for delivery, manage simple records and enter information accurately. To succeed in this role, you should have a willingness to learn on the job, clear communication skills, reliability and punctuality, basic computer or device use, a positive, team-focused attitude, and the ability to follow simple instructions. Benefits of this position may include weekly pay, flexible scheduling, on-the-job training, supportive team environment, opportunities for growth, and overtime availability. This role is open to candidates from all backgrounds, with training provided for those eager to learn.

• Provide advanced support to customers via phone, email, and chat, addressing inquiries and resolving issues with a high degree of professionalism and empathy.
• Act as a subject matter expert for product features and functionalities, guiding customers through troubleshooting steps and offering solutions.
• Escalate complex or unresolved issues to appropriate departments or senior management, ensuring timely follow-up and resolution.
• Develop and maintain comprehensive knowledge base articles and support documentation to empower customers and internal teams.
• Analyze customer feedback and support trends to identify areas for service improvement and product enhancement.
• Train and mentor junior support staff, sharing best practices and fostering a collaborative team environment.
• Participate in cross-functional meetings to represent the customer's voice and contribute to product development discussions.
• Ensure all customer interactions are accurately documented in the CRM system.
• Contribute to the continuous improvement of support processes and workflows.
• Stay up-to-date with product updates and industry best practices.

• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in customer service, technical support, or a helpdesk environment.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Demonstrated leadership potential and experience in mentoring or training others.
• A proactive approach to identifying and resolving customer needs.
• Exceptional interpersonal skills and a genuine desire to help others.
• Familiarity with (mention a relevant technology, e.g., SaaS platforms, specific software) is a plus.

• Provide high-level technical support to customers via email, chat, and phone, resolving complex issues efficiently.
• Troubleshoot and diagnose software-related problems, identifying root causes and providing effective solutions.
• Guide customers through product features, best practices, and troubleshooting steps.
• Document customer interactions, issues, and resolutions accurately in our CRM system.
• Collaborate with engineering and product teams to report bugs, suggest improvements, and track issue resolution.
• Contribute to and maintain the customer-facing knowledge base with helpful articles and FAQs.
• Identify trends in customer inquiries and provide feedback to improve product usability and support processes.
• Mentor and train junior support specialists, sharing knowledge and best practices.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in a customer support or technical support role, preferably in the SaaS industry.
• Proven ability to troubleshoot complex technical issues and provide clear, concise solutions.
• Excellent written and verbal communication skills, with a strong emphasis on customer service etiquette.
• Familiarity with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
• Proficiency in common operating systems and web technologies.
• Ability to work independently, manage priorities, and meet response time SLAs in a remote environment.
• A proactive, problem-solving mindset and a passion for customer satisfaction.