568 Support Staff jobs in District Of Columbia

• Customer Support
  
  • Respond to inbound phone calls and email tickets with empathy, clarity, and care
  • Guide families and seniors through billing issues, account questions, and payment plans
  • Troubleshoot and resolve issues quickly while creating a great customer experience
  • Maintain accurate documentation and follow-up, ensuring full resolution of issues
  • Help reduce repeat issues by flagging patterns and suggesting improvements
  Payment Operations
  • Support monthly payment cycles, including managing data accuracy and processing workflows
  • Monitor payment status and follow up on past-due accounts or failed transactions
  • Coordinate with customers to resolve discrepancies and manage payment plans
  • Work closely with the internal operations team to ensure collection and payment goals are met

• In your application, let us know why you're interested in senior living
• BA/BS degree and 2+ years of work experience (or 4+ years without a degree)
• Startup experience in customer support
• Strong written and verbal communication skills, especially over the phone
• Deep empathy and patience-especially when working with seniors and their families
• Ability to resolve issues quickly, with care and attention to detail
• Experience working with customer support tools (Zendesk, Aircall, or similar)
• Tech-savvy and comfortable managing workflows in a fast-paced environment
• Strong attention to detail, especially with financial data
• Familiarity with Excel (e.g. tracking, filtering, organizing data sets)
• Working hours can vary between 9am - 8pm EST M - F

• Experience with A/R, billing, collections, or payments
• SQL skills or a desire to learn
• Fintech, healthcare, or senior living industry exposure

• Low-ego, tight-knit, collaborative, high performing team. We work closely together to drive a big impact.
• Mission-driven. We're here to help people manage payments for something critical - care for their loved ones and to take work off of the plates of the folks providing care. We believe what we do really matters and take care and pride in doing it well.
• Meaningful work. You'll be helping families through one of the most important transitions in life.
• Customer-first culture. We're serious about care, quality, and every detail of the experience.
• Growth opportunity. This is an early hire with real ownership and upward potential.
• Strong backing. We're VC-funded by firms that have backed companies like Square, Lyft, and Rippling.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

• Respond to customer inquiries through phone, email, and live chat in a professional and timely manner
• Resolve product or service issues by clarifying the customer's concerns and determining the cause
• Provide accurate, valid, and complete information using the right methods/tools
• Follow communication procedures, guidelines, and policies
• Document interactions and feedback in our CRM system
• Collaborate with other departments to ensure customer concerns are addressed efficiently
• Maintain a high level of product knowledge to provide informed support

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1-2 years of experience in a customer support or service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in customer support software and Microsoft Office Suite

• Competitive salary ($62,000 - $67,000 annually)
• Opportunities for career advancement and skill development
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Supportive and inclusive work environment

Job Type

Full-time

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense,, make working here more than a job; we are a Digital family.

Digital Consultants is seeking a qualified Customer Support Specialist to provide Tier 1 support for our customer at the Naval Research Laboratory in Washington, DC. Provide endpoint device support services, including installation, deployment, upgrades, setting accounts, troubleshooting and resolving hardware and software issues related to desktop workstations, mobile workstations, networked and local printers and other network accessible devices. The primary job of Tier 1 is to gather the customer's information and determine the issue by analyzing the symptoms and identifying the underlying problem.

Duties to include:

• Analyze and develop creative solutions for computer system incidents.
• Initiate documentation and record-keeping for all project tasks and assigned deliverables.
• Consult with the user community to determine system user specifications, understand technical problems, and answer/address areas of opportunity by telephone or self-service submission of information in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Using independent judgement and problem-solving skills, diagnose, identify, isolate, analyze, and solve problems utilizing a holistic approach.
• Facilitate and serve as a liaison for requests to product line specialists, application, or system support specialists.
• Maintains and updates accurate records and tracking databases for use in future system analysis and design specifications.
• Analyzes root cause of recurring problems or abnormal patterns and offers recommendations on effective and efficient solutions.
• Partners with system administrators/developers and provides input and recommendations to ensure services and project deliverables are completed properly.
• Follows-up with customers to ensure functionality and efficiency.
• Provides outstanding, professional services in a variety of circumstances across all organizational levels.

• Clearance: Secret
• Education: High School Diploma/GED
• Certification: DoD 8570 IAT Level II Certification (Security +)

• Minimum of two (2) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support.
• Must possess good interpersonal, communication, and analytical skills.
• Physical: The candidate, with or without reasonable accommodation, must physically be able to sit or stand for extended periods of time; lift objects up to 20 pounds; require frequent physical hand dexterity and repetitive movements.

Job Description

Company Description

About Us
At Hype Tier, we specialize in building powerful connections between brands and their audiences. Our approach combines creativity, strategy, and innovation to deliver memorable experiences that elevate brand visibility and loyalty. We pride ourselves on creating authentic engagement that resonates with diverse communities and drives measurable results.

Job Description

We’re seeking a Customer Support Manager to lead a high-performing team responsible for multi-channel support (email, chat, phone). You’ll own day-to-day operations, coach team leads and agents, analyze performance metrics, and partner with Product, Sales, and Operations to remove friction from the customer journey. Your mission: deliver fast, accurate, and empathetic support while building processes that scale.

Responsibilities

• Lead, mentor, and develop support team members, including hiring, onboarding, and performance reviews

• Oversee daily queue management and scheduling to meet SLAs and quality targets

• Establish and refine processes, playbooks, and knowledge base content

• Monitor KPIs (FCR, CSAT, NPS, AHT, backlog) and drive data-informed improvements

• Handle escalations and resolve complex issues with a customer-first mindset

• Collaborate with Product to surface trends and advocate for user-impacting fixes and features

• Implement QA programs, coaching frameworks, and ongoing training initiatives

• Own support tooling and workflows; recommend enhancements or new solutions

• Report weekly/monthly results and initiatives to leadership

Qualifications

• 3–5+ years in customer support, including 2+ years managing a frontline team

• Proven success meeting or exceeding SLAs and CSAT targets in a fast-paced environment

• Experience with ticketing/CRM platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)

• Strong analytical skills with the ability to translate data into action

• Excellent communication, conflict resolution, and stakeholder management skills

• Process-oriented, organized, and comfortable driving cross-functional change

• Bonus: experience building knowledge bases, launching chat/IVR, or supporting SaaS/e-commerce

Benefits

• Competitive salary ($60,000–$65,000) with performance-based bonus eligibility

• Health, dental, and vision insurance

• Paid time off, paid holidays, and sick leave

• 401(k) with company match

• Professional development stipend and clear growth pathways

• Hybrid work flexibility and commuter benefits

• Modern tools and supportive, growth-focused leadership

Job Description

Company Description

About Us:

At Captura Hall, we are more than just a business consultancy — we are strategic growth partners for companies looking to expand their market reach and elevate their customer engagement. Located in the heart of Washington, DC, we combine data-driven insights, creative solutions, and relationship-building strategies to deliver long-term value to our clients. We believe in a culture of integrity, innovation, and continuous development.

Job Description

We are seeking a detail-oriented and personable Customer Support Specialist to join our growing team in Washington, DC. The ideal candidate will be responsible for providing timely and effective support to our customers via phone, email, and chat. You will act as the first point of contact, offering assistance, resolving issues, and ensuring a high level of satisfaction.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat in a professional and timely manner

• Resolve product or service issues by clarifying the customer’s concerns and determining the cause

• Provide accurate, valid, and complete information using the right methods/tools

• Follow communication procedures, guidelines, and policies

• Document interactions and feedback in our CRM system

• Collaborate with other departments to ensure customer concerns are addressed efficiently

• Maintain a high level of product knowledge to provide informed support

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1-2 years of experience in a customer support or service role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask, prioritize, and manage time effectively

• Proficiency in customer support software and Microsoft Office Suite

Benefits

• Competitive salary ($62,000 - $67,000 annually)

• Opportunities for career advancement and skill development

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan

• Supportive and inclusive work environment

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a Remote role (Call Center)

• Full-Time: Monday - Friday 8:30pm-5:00pmEST

• Comfortable working in a high-volume production environment.

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status

• Documenting information in multiple platforms using two computer monitors.

• Proficient in Microsoft office (including Word and Excel)

We offer:

Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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