284 Support Staff jobs in Gastonia

2 roles - Customer Support Engineer Team Lead and Customer Support Engineer - Charlotte, NC

Our FinTech client is on a mission to help banks and small businesses thrive in a digital-first economy. Founded in 2017, our client bring s together the energy and flexibility of a high-growth scale-up with the backing of global financial institutions. Thei r cloud-based platform powers end-to-end merchant services for banks, combining payments and business banking into one seamless experience.

The company is a close-knit team of designers, engineers, and financial services experts who care deeply about their product and how they work together. They value curiosity, collaboration, and continue striving to make things better every day.

Our client has two different permanent, hybrid roles in customer support based in Charlotte , NC . The company also offers a competitive salary, bonus, and an excellent benefit package. No visa situations for these opportunities .

We are looking for a Customer Support Engineer as well as a Team Lead to help build and lead their new customer support function in Charlotte, NC . Th ese role s blend hands-on customer support with team leadership, offering a unique opportunity to shape how they serve thei r banking clients. As the team lead , y ou will guide a small team of support professionals while directly assisting customers with inquiries and requests, ensuring a high -quality service experience. As the Customer Support Engineer, you will provide quality support to the SMB customers.

Our client value s passion, curiosity, and a problem-solving mindset just as much as specific experience. If you're excited about this role but don't meet every requirement, we still encourage you to appl y !

Responsibilities for Team Lead:

• Team lead will p rovide mentorship and guidance to the support team, ensuring high service standards.
• Monitor team performance and key support metrics to identify areas for improvement.

Individual Contributor and Team Lead:

• Serve as a primary escalation point for critical customer issues.
• Coordinate with global support teams to maintain consistent service quality across regions.
• Act as the first point of contact for banking customers, handling inquiries, requests, and minor technical issues.
• Troubleshoot and resolve customer issues related to thei r SaaS platform, escalating complex cases to the development team as needed.
• Document issues, solutions, and customer interactions in thei r customer support system.
• Collaborate with internal teams, including Application Management, Platform Engineering , and Developmen t, to ensure timely issue resolution.
• Provide proactive guidance and training to customers on best practices and platform features.
• Participate in the 24x7 On-Call rotation for major incidents.

What we are looking for

• TEAM LEAD --- 5+ years of experience in customer support or technical support and 2+ years of experience leading or mentoring a support team.
• INDIVIDUAL CONTRIBUTOR - 2 + years of experience in customer support or technical support
• Excellent communication skills, with the ability to interact professionally with banking customers.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Experience working in a SaaS or fintech environment is a plus.
• Familiarity with ticketing systems, knowledge bases, and support best practices.
• Ability to work independently in a fast-growing, dynamic environment.

Technical Skills ( a mix of these will work):

• Experience with the ELK stack (Elastic Search, Logstash, Kibana)
• Experience with Docker, Kubernetes - AKS.
• Exposure to CI/CD.
• Experience with Azure stack is a must .
• Experience with IaC , Terraform (preferred).
• Experience with data architecture patterns e.g. Kappa, Lambda architectures
• Experience with data streaming and ETL tooling, Data Bricks, Kafka, Hadoop
• Familiarity with Java and Open-Source ecosystem

Well - being and professional growth is important to our client .

Benefits including 401k and health insurance.

Access to career coaching, life coaching and therapy from thei r employee experience partners.

Access to Engineering Learning & Development tool, Pluralsight.

Qualified applicants please send a resume and salary requirements to Martha Michaux mmichaux@ .

When looking for a job, have you ever heard the phrase. it is not about what you know, it is who you know? At HireNetworks, it really is all about who we know. Whether your current contract is coming to a close, you're looking to advance your career or are a company on the hunt for new talent and wanting to expand.let HireNetworks put our networks to work for you.

To build an inclusive community where our partners, employees, customers, and candidates feel empowered to express their unique and diverse perspectives of the world.

Customer Support Engineer & Team Lead

Charlotte, North Carolina.

Who are we?

We're Pollinate - a fintech on a mission to help banks and small businesses thrive in a digital-first economy. Founded in 2017, we bring together the energy and flexibility of a high-growth scale-up with the backing of global financial institutions. Our cloud-based platform powers end-to-end merchant services for banks, combining payments and business banking into one seamless experience.

We're a close-knit team of designers, engineers, and financial services experts who care deeply about what we build and how we work together. We value curiosity, collaboration, and making things better every day. Whether you're technical, creative, or commercial, you'll find space here to do your best work, develop your skills, and be part of something meaningful. We're headquartered in London and expanding in the US - and we'd love for you to be part of the journey.

About the role

We are looking for a Customer Support Engineer & Team Lead to help build and lead our new customer support function in the USA. This role blends hands-on customer support with team leadership, offering a unique opportunity to shape how we serve our banking clients. You will guide a small team of support professionals while directly assisting customers with inquiries and requests, ensuring a high-quality service experience.

We value passion, curiosity, and a problem-solving mindset just as much as specific experience. If you're excited about this role but don't meet every requirement, we still encourage you to apply-we'd love to hear from you! We offer flexible working within a hybrid model, where team members split their working week between working from home and in the office.

Responsibilities

• Assist in recruiting, onboarding, and training new support team members.
• Provide mentorship and guidance to the support team, ensuring high service standards.
• Monitor team performance and key support metrics to identify areas for improvement.
• Serve as a primary escalation point for critical customer issues.
• Coordinate with global support teams to maintain consistent service quality across regions.
• Act as the first point of contact for banking customers, handling inquiries, requests, and minor technical issues.
• Troubleshoot and resolve customer issues related to our SaaS platform, escalating complex cases to the development team as needed.
• Document issues, solutions, and customer interactions in our customer support system.
• Collaborate with internal teams, including Application Management, Platform Engineering and Development, to ensure timely issue resolution.
• Provide proactive guidance and training to customers on best practices and platform features.
• Participate in the 24x7 On-Call rotation for major incidents.

What we are looking for

• 5+ years of experience in customer support, technical support, or a similar role.
• 2+ years of experience leading or mentoring a support team (preferred).
• Excellent communication skills, with the ability to interact professionally with banking customers.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Experience working in a SaaS or fintech environment is a plus.
• Familiarity with ticketing systems, knowledge bases, and support best practices.
• Ability to work independently in a fast-growing, dynamic environment.

Technical Skills

• Experience with the ELK stack (Elastic Search, Logstash, Kibana)
• Experience with Docker, Kubernetes - AKS.
• Exposure to CI/CD.
• Experience with Azure stack.
• Experience with IaC, Terraform (preferred).
• Experience with data architecture patterns e.g. Kappa, Lambda architectures
• Experience with data streaming and ETL tooling, Data Bricks, Kafka, Hadoop
• Familiarity with Java and Open-Source ecosystem

Wellbeing and professional growth is important to us.

• Benefits including 401k and health insurance.
• Access to career coaching, life coaching and therapy from our employee experience partners Plumm.
• Access to Engineering Learning & Development tool, Pluralsight.

This Job Description covers the main areas of your responsibilities - it is not an exhaustive list.

We can only accept candidates who have the right to work in the USA.

2nd Level Customer Support Engineer

Charlotte, North Carolina.

Who are we?

We're Pollinate - a fintech on a mission to help banks and small businesses thrive in a digital-first economy. Founded in 2017, we bring together the energy and flexibility of a high-growth scale-up with the backing of global financial institutions. Our cloud-based platform powers end-to-end merchant services for banks, combining payments and business banking into one seamless experience.

We're a close-knit team of designers, engineers, and financial services experts who care deeply about what we build and how we work together. We value curiosity, collaboration, and making things better every day. Whether you're technical, creative, or commercial, you'll find space here to do your best work, develop your skills, and be part of something meaningful. We're headquartered in London and expanding in the US - and we'd love for you to be part of the journey.

About the role

We are seeking a Customer Support Engineer to join our expanding team and play a pivotal role in delivering exceptional support to our banking clients. Reporting to the Customer Support Team Lead, you will be the first point of contact for customer inquiries, troubleshooting issues, and ensuring a smooth support experience. You will work closely with internal teams to escalate complex cases while providing high-quality support to our customers.

We value curiosity, strong communication skills, and a problem-solving mindset over rigid qualifications. If you're excited about this role but don't meet every requirement, we encourage you to apply-we'd love to hear from you! We offer flexible working within a hybrid model, where team members split their working week between working from home and in the office.

Responsibilities

• Serve as the primary contact for banking customers, handling inquiries, service requests, and technical issues.
• Troubleshoot and resolve customer issues related to our SaaS platform, escalating complex cases to the appropriate internal teams.
• Accurately document issues, resolutions, and customer interactions within the support system.
• Provide proactive guidance and training to customers on best practices and platform features.
• Work collaboratively with internal teams, including Application Management and Development, to ensure timely and effective issue resolution.
• Assist in developing and maintaining support documentation and knowledge bases.
• Partake in 24/7 on-call as part of the global team for major incidents.

What we are looking for

• 2+ years of experience in customer support, technical support, or a similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to interact professionally with banking customers.
• Experience working in a SaaS or fintech environment is a plus.
• Familiarity with ticketing systems, knowledge bases, and support best practices.
• Ability to work independently and in a team-oriented, fast-paced environment.

Technical Skills

• Experience with Docker, Kubernetes - AKS.
• Experience with scripting (Python, PowerShell, Bash)
• Experience with Azure Stack.
• Experience with IaC, Terraform (preferred).
• Experience with data architecture patterns e.g., Kappa, Lambda architectures
• Experience with data streaming and ETL tooling, Data Bricks, Kafka, Hadoop
• Exposure to CI/CD.
• Familiarity with Java and Open-Source ecosystem
• Knowledge of Monitoring and Alerting toolsets (ELK Stack)
• Understanding of ITIL processes would be an asset

Wellbeing and professional growth is important to us.

• Benefits including 401k and health insurance.
• Access to career coaching, life coaching and therapy from our employee experience partners Plumm.
• Access to Engineering Learning & Development tool, Pluralsight.

This Job Description covers the main areas of your responsibilities - it is not an exhaustive list.

We can only accept candidates who have the right to work in the USA.

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-256642
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-256645
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.