30 Support Staff jobs in Mcallen
Desktop Support
78501 Mcallen, Texas
Diverse Lynx
Posted 2 days ago
Job Viewed
Job Description
Role - Technical support/ Desktop Support
Location - McAllen, Texas, Zip Code - 78503
Client - TCS
Duration - 6+ Months Contract
Experience - 8+Years
Roles & Responsibilities
Location: Evendale, Ohio, USA, Zip Code- 45215 Job Title: L2 Tech support - Site Migration sAssociate need to be $No Visa Sponsership$ of the country and needs to work from customer site (all 5 days a week)?Provide break/fix support for desktops, laptops, and peripherals? Re-image devices and reinstall/configure applications as needed? Troubleshoot Windows OS, hardware, and enterprise applications? Coordinate with third-party vendors for escalations and hardware replacements? Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)?Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required? Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software? Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.'Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP's)?Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)?Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades? Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites?Good understanding of O365 and related support activities?Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool? Experience of working within SLAs and ITIL processes? Effective written and verbal communication skills? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location - McAllen, Texas, Zip Code - 78503
Client - TCS
Duration - 6+ Months Contract
Experience - 8+Years
Roles & Responsibilities
Location: Evendale, Ohio, USA, Zip Code- 45215 Job Title: L2 Tech support - Site Migration sAssociate need to be $No Visa Sponsership$ of the country and needs to work from customer site (all 5 days a week)?Provide break/fix support for desktops, laptops, and peripherals? Re-image devices and reinstall/configure applications as needed? Troubleshoot Windows OS, hardware, and enterprise applications? Coordinate with third-party vendors for escalations and hardware replacements? Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)?Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required? Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software? Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations? Provide onsite and remote technical assistance to End Users? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.'Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP's)?Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)?Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades? Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites?Good understanding of O365 and related support activities?Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool? Experience of working within SLAs and ITIL processes? Effective written and verbal communication skills? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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0
Store Support
78573 Alton, Texas
Home Depot
Posted 2 days ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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1
Store Support
78501 Mcallen, Texas
Home Depot
Posted 2 days ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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2
Store Support
78553 Palmview, Texas
Home Depot
Posted 2 days ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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3
Store Support
78577 Pharr, Texas
Home Depot
Posted 2 days ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
View Now
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