233 Support Staff jobs in Oregon City

As an Customer Support Specialist (CSS), you are responsible for ensuring highest quality customer interactions. You will serve as a liaison between departments and advocate customer needs and issues. You will use active listening skills to determine the needs and interests of potential and existing customers, thus maximizing their delight with our client and optimizing their revenue potential at the same time.
As the front-line a CSS satisfies customer needs that range from recommending the most appropriate product, helping with software installation, performing parts research, relaying (and expediting) order status, and working with logistics and manufacturing.

Essential Capabilities (knowledge, skills, abilities & personal attributes)

• Experience in a order management function, or as a Customer Service rep. The ideal candidate is fulfilled when their customer finds success using a service/product they've helped with.
• Demonstrated customer-first attitude. High motivation and desire for continuous improvement and learning required.
• Ability to partner with technical sales force to become their trusted partner.
• Problem solver with the ability to identify issues in owned processes
• Experience navigating in Oracle or other similar ERP systems to create quotes and enter orders, plus Dynamics or other similar CRM systems is desired.
• Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast-paced environment.
• Outstanding organizational skills with attention to detail
• Flexibility within team environments

• Reviews daily management with order management team to ensure orders are managed from booking, holds management, and through shipment
• Executes OM processes in accordance with policy
• Contributes to a positive team culture
• Responding to internal and external customer inquiries
• Quickly and accurately creates quotes and booking orders
• Proactively tracks order status and notifying the customer of delays
• Completes export compliance screening as needed
• Identifies & creates leads from customer interactions
• Collaborates with field sales, credit, logistics, and supply chain to solve problems on orders and improve processes to deliver a great customer experience

• 1-2 years working in order management, customer service, technical support, or inside sales
• Experience with Oracle preferred
• Experience with MS Dynamics 365 preferred

• Bachelor's degree in business administration preferred

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Harris is seeking a Customer Support Analyst for our School Nutrition Division. We’re looking for a bright, energetic, and positive professional who is passionate about delivering exceptional customer service. In this role, you will have direct, day-to-day interaction with our valued customers, helping resolve a variety of software-related issues to ensure a seamless user experience.

JOB DUTIES & RESPONSIBILITIES

• Diagnose and troubleshoot software and hardware issues.

• Collaborate closely with the Support team to identify, escalate, and resolve customer concerns.

• Respond promptly and professionally to customer phone calls, emails, and support tickets.

• Develop and maintain in-depth product knowledge to handle both first-level and escalated support cases.

• Leverage AI tools and technologies to enhance problem-solving, automate routine tasks, and improve support efficiency.

• Contribute actively to initiatives that drive customer satisfaction and service quality.

• Document and track client interactions, issues, and resolutions in our support systems.

• Deliver client training sessions via webinars or on-site visits as needed.

Required Skills & Qualifications

• At least three years of prior call center or technical support experience.

• Strong troubleshooting, analytical, and critical-thinking abilities.

• Excellent verbal and written communication skills.

• Proficiency in using AI tools (e.g., chatbots, AI-based diagnostics, automated reporting, or knowledge bases) to assist in daily tasks.

• Strong organizational and time management skills; able to multitask effectively.

• Self-motivated and able to work independently as well as collaboratively within a team.

• Flexible and adaptable, with the ability to work in a dynamic and evolving environment.

• Confident working with diverse customer personalities and needs.

• Excellent computer skills, including proficiency with Microsoft Office Suite.

• Ability to type a minimum of 40 WPM.

• Knowledge of SQL/Firebird databases is a plus.

• Experience in education, school environments, or school food service is preferred.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@weareharris
• LinkedIn: ⁠Harris Computer

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our products and services.
• Provide in-depth product knowledge and support to customers, guiding them through solutions.
• Escalate complex issues to appropriate departments or senior technical staff when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify trends in customer inquiries and feedback to recommend improvements to products and services.
• Assist in training and mentoring junior support staff.
• Develop and maintain knowledge base articles and FAQs for customer self-service.
• Proactively communicate with customers regarding service updates or potential disruptions.
• Ensure a high level of customer satisfaction through effective problem-solving and communication.
• Manage customer relationships, aiming for retention and loyalty.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Handle customer complaints and resolve them efficiently and empathetically.
• Adhere to all company policies and procedures regarding customer service and data privacy.
• Continuously learn about new product features and updates to provide the best support.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer support, technical support, or a related role.
• Proven experience in handling escalated customer issues and complex problem-solving.
• Excellent communication, listening, and interpersonal skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and helpdesk tools.
• Ability to work effectively in a hybrid work environment.
• Patience, empathy, and a customer-centric approach.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Demonstrated ability to work both independently and as part of a team.
• Experience in troubleshooting software or hardware issues is essential.
• Familiarity with SaaS products is a plus.