311 Support Staff jobs in Wheatley Heights
Customer Support Specialist
Posted 24 days ago
Job Viewed
Job Description
JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor's degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About JobTarget:
JobTarget is a Job Recruitment Platform dedicated to Connecting employers with Job seekers.
Our employees enjoy a work culture that promotes Hard work and risk taking
JobTarget benefits include healthcare, vision, dental, Paid pto, sick leave.
Employees can also enjoy casual dress code, weekends off.
Customer Support Executive
Posted 6 days ago
Job Viewed
Job Description
BETA You can view this job in VELTISTON GROUP Typically Replies in 30 Days - Customer Support Executive Location: Islandwide Type: Full Time Experience Level: Fresh/entry level Category: Admin / Secretarial Salary: $3,500 to $6,000 Monthly We are an organization focusing on customer acquisition and retention. Due to the industry’s complexity, excellent interpersonal skills are essential to attract and retain valuable clients. You are expected to be independent and WORK FROM HOME most of the time. Personal time management is crucial. Job scope includes: Maintaining good records of existing and incoming clients Making outbound calls to update existing clients and attract potential new prospects Maintaining a professional image and stance when required A pleasant personality is a plus. Candidates without experience should be quick learners and adaptable. Enhance your profile by adding these skills: Commodity Management Skills Upselling Microsoft Excel Interpersonal Skills Cost Management Supervisory Skills Selling Payroll Customer Acquisition Trucking Cashiering Layout People Management Grow your skills and advance your career. Explore recommended courses from MySkillsFuture. You will need to log in with Singpass to verify your identity. #J-18808-Ljbffr
Customer Support Executive (Aerospace)
Posted 6 days ago
Job Viewed
Job Description
Job Highlights Location: Changi North (Transport Provided) Salary Range: Up to $5,500 per month Working Hours: 8:00 am – 5:18 pm (Monday to Friday; standby support 24/7 on rotation) 1 Year Contract (Rewable / Convertible) Why Join Us? Attractive salary with completion bonus. Additional $00 allowance for standby duty. Transport provided from MRT stations (Pasir Ris, Tampines, Sengkang, Punggol). Gain hands-on experience in a global aerospace environment. Excellent career growth and development opportunities. About the Role Are you passionate about providing excellent customer support in the aerospace industry? We are looking for a proactive and driven individual to join our client as a Customer Support Executive. Key Responsibilities Report to the Customer Support Manager and support Business Development Directors on account-related matters. Provide aftersales service support, including generating sales quotations and following up to closure. Prepare and maintain routine reports, such as Customer Status Reports and Monthly Sales Reports, to track KPIs. Handle customer queries and complaints professionally, providing timely solutions and following up to ensure resolution. Engage external customers regularly to build and maintain strong relationships. Coordinate with internal teams on various account matters, attend meetings for job induction and closure, and support ad-hoc reporting needs. Manage shipping, invoicing, and other logistics coordination. Maintain data integrity of sales and customer records in ERP systems. Interface with OEM headquarters on warranty claims, spares inventory, long-term agreements, and prepare related documentation (e.g., Lease/Exchange Agreements). Participate in planning and execution of marketing events. Comply with all organizational policies, including export controls and business ethics. Provide 24/7 AOG (Aircraft on Ground) hotline support on a rotation basis (additional 500 allowance provided when on standby; may involve weekends, public holidays, and overnight duties). Occasional travel required. Who We’re Looking For Degree or Diploma in a business-related discipline from a reputable institution. At least 2 years of relevant work experience in the aviation industry; front-line customer support or service experience preferred. Strong written, interpersonal, and communication skills. A team player who can multi-task, prioritize effectively, and meet deadlines. Proficient in Microsoft Office and Access database; experience with SAP is an advantage. Interested candidate may send full resume to 6990 0434 (Whatsapp – Miya) and only shortlisted candidate will be notified. By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. Kuan Mei Yang Registration Number: R24124509 EA License No: 06C2859 (MCI Career Services Pte Ltd) #J-18808-Ljbffr
Customer Support Specialist - RL
Posted 14 days ago
Job Viewed
Job Description
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Work Shift: Requires Saturday shift, and some Holidays**
**Work Type: On-Site. This is an On-Site role based out of our Location in Loveland, Colorado OR Fountain Valley, CA OR Lake Success, NY**
The Target Pay for this position is $21.00-$25.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
**Job Purpose/Overview**
The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.
**Essential Duties and Responsibilities**
+ Provides superior customer service and remains solution driven with all customers and/or customer concerns.
+ Provide phone coverage within the queue
+ Handles customer issues, as needed, to ensure quality customer service.
+ Effectively uses multiple software systems to service accounts. This includesbut is not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite.
+ Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
+ Investigates customer issues and finds appropriate solutions.
+ Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
+ Manages appropriate distributor relationships and other partnerships.
+ Updates data in Salesforce.com and sets up new accounts.
+ Communicates potential sales opportunities via leads to appropriate teams.
+ Other duties as assigned.
**Education** **and** **Experience**
+ High school diploma required.
+ Associates degree in business or veterinary related field, or equivalent related experience preferred.
+ Minimum of 2 years' experience in call center environment is preferred.
+ Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred.
**Knowledge,** **Skills** **and Abilities**
+ Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
+ Strong organizational skills and attention to detail.
+ Demonstrated ability to approach problems and find appropriate solutions.
+ Ability to work effectively in a team environment.
+ Ability to adapt and be flexible in a variety of situations.
+ Displays strong oral and written communication, especially over the telephone, with both internally and externally customers.
+ Accurate and efficient data entry skills.
+ Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.
+ Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.
+ Ability to maintain quality assurance metrics for queueas determined by Customer Support Leadership and the Support Enablement Team.
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
_Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._
+ All Full-time associates are eligible for the following benefits and more:
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers ( .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Logistics/Customer Support Specialist
Posted today
Job Viewed
Job Description
L&S Packing is a manufacturer of fine Italian specialty foods. We are proud to be privately owned and operated. L&S Packing is a leader in formulating and packaging shelf-stable Italian food products in glass and plastic jars and one of the most vertically integrated and future-focused food companies in the industry.
Job Summary
We are looking for a highly organized and logistics-savvy Customer Service and Logistics Representative to support our growing production operations. This role plays a vital part in the supply chain by managing outbound shipments, coordinating customer pick-ups, entering and maintaining customer orders, and ensuring freight moves efficiently and cost-effectively. The ideal candidate will have a strong logistics background, a customer-first mindset, and the ability to coordinate complex schedules in a fast-paced environment.
Key Responsibilities
Logistics Coordination:
- Book customer pick-up appointments, ensuring proper lead times, documentation, and coordination with warehouse and production scheduler.
- Monitor shipment status, proactively identify potential delays or issues, and communicate resolutions to all stakeholders.
- Coordinate with third-party logistics providers and freight brokers to secure transportation and manage shipping capacity for all outbound shipments via truckload, LTL, and intermodal carriers.
- Ensure adherence to food safety guidelines, temperature controls (if applicable), and any customer-specific transportation requirements.
- Resolve issues related to transportation delays, damaged goods, or incorrect shipments.
- Communicate with customers to confirm delivery details, resolve concerns, and provide shipment status updates.
- Source and negotiate competitive freight rates while maintaining delivery performance standards.
- Develop and maintain relationships with transportation providers and stay updated on market trends to optimize cost and service levels.
- Evaluate carrier performance and implement improvements as needed to ensure reliability and customer satisfaction.
- Maintain transportation-related documentation, including bills of lading, shipping instructions, freight quotes, and delivery confirmations.
- Analyze shipping data to identify opportunities for cost savings and process improvements.
- Track and report on logistics KPIs, freight costs, and order fulfillment metrics.
Order Entry & Customer Service:
- Accurately enter and maintain customer orders in the ERP system, verifying product availability, lead times, and shipping details.
- Serve as a key liaison between customers and internal teams, providing updates on order status, shipment tracking, and resolving service issues.
- Work closely with sales, production, and warehouse teams to ensure orders are fulfilled accurately and on time.
- Respond promptly to customer inquiries regarding products, pricing, shipping, and order changes.
- Assist in identifying process improvements and automation opportunities to increase efficiency in order processing and shipment execution.
- Responds to (or properly routes) customer inquiries, requests, and complaints and brings to a timely resolution.
Qualifications :
- 3–5 years of experience in logistics, transportation, or supply chain operations, ideally within the food or perishable goods industry.
- Proven experience with freight booking, dispatch coordination, and freight rate negotiations.
- Strong understanding of transportation modes (LTL, FTL, refrigerated freight, intermodal) and their operational requirements.
- Proficiency in order entry, ERP systems (such as SAGE, EDI and GS1 is a plus) and transportation management systems (TMS).
- Excellent attention to detail, communication, and organizational skills.
- Ability to work under pressure in a high-volume environment.
- Proficient in Microsoft Office Suite (especially Excel and Outlook).
- Excellent verbal and written communication skills.
- Good problem-solving and critical thinking skills.
- Organization, time management and prioritization abilities.
- Ability to be discreet and maintain the security of customer information.
*GOV* IT Customer Support Specialist | L1
Posted today
Job Viewed
Job Description
*GOV* IT Customer Support Specialist | L1 Working Hours: Mon-Fri (Hybrid) Working Location: Central Remuneration package: Up to $2,700 + AWS We are seeking a diligent and customer-focused individual to join our Technical Helpdesk team. The ideal candidate will handle customer inquiries, perform basic troubleshooting, and ensure timely resolution of issues. Key Responsibilities: Multi-Channel Support: Respond to cases via hotline, email, online forms, chatbot, portal, or case management system. Troubleshooting: Perform basic troubleshooting following SOPs and guides. Ticket Escalation: Escalate tickets to the next level and ensure resolution within the Service Level Agreement (SLA). CRM Logging: Accurately and promptly log all customer queries and follow-up interactions in the CRM system. Trend Escalation: Proactively escalate query trends or potential issues to the team leader. Additional Duties: Perform other relevant duties as assigned by the Supervisor. Requirements: Technical Skills: Basic troubleshooting skills and familiarity with SOPs. Communication: Strong verbal and written communication skills. Attention to Detail: Accuracy in logging and managing customer interactions. Proactive Attitude: Ability to identify and escalate trends or potential issues. Adaptability: Willingness to perform additional duties as needed. Diploma in Computer Science/Information Technology or any other related fields. At least 1 year experience in helpdesk support or equivalent roles. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Aloysius Tan Sheng Rong - R22110441 ScienTec Consulting Pte Ltd - 11C5781 #J-18808-Ljbffr
Be The First To Know
About the latest Support staff Jobs in Wheatley Heights !