415 Support jobs in Irvine

Sap Basis

Irvine, California LingaTech, Inc.

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Role: Sap Basis
Location: Irvine, California state. (Its hybrid - 3 days onsite in a week, local or someone who can relocate immediately.)
Duration: 6+ Months C2H
Experience Needed: 10+ Years


Job Description:

SAP BASIS Consultant
  • Strong hands-on technical skills in executing all the end-to-end SAP Project implementation activities in SAP ECC and S/4 HANA system in private cloud or on-premise environment.
  • Experience in Installation, Upgrades, Configuration of SAP Systems, Applying Support Packages/Enhancement Packs.
  • SAP BTP environment and service integration setup including connection security oData, STS, SOAP, API technologies. BTP services like Integration Suite and Datasphere technical experience in particular.
  • Strong Transport management configuration experience
  • Experience in DR setup and testing of SAP products like S/4 HANA, SAP BRIM, SAP BTP.
  • SAP System monitoring, alerting error handling setup and integration with enterprise SIEM tools like Splunk and Datadog.
  • Experience in SAP system performance tuning and monitoring setup procedure.
  • Strong documentation skills including developing architecture diagrams, DR procedure, NFRs.
  • AWS cloud platform exposure is an added advantage.
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Sales Support Representative

92713 Irvine, California Vertiv Holdings

Posted 1 day ago

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Job Description

Position Summary

The Sales Support Representative, FDO is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role will assume responsibility for maintaining and expanding existing customer accounts within the assigned customer base with a primary focus of retaining customer business. Additionally, the role works directly with customer opportunities to provide new equipment proposals and follow up on any customer questions or requests. Furthermore, the role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office and sales operations and the order entry functions.

The Sales Support Representative, FDO will play a key role in structuring the sales process. This function includes pricing opportunities through the Vertiv solutions lines, organizing sales and marketing collateral, building SMB quotes to bid on new business opportunities in generating incremental revenue, and managing customer satisfaction. This role will act as a first point of contact for urgent calls, emails and messages when outside sales representatives are not available. This position will be the liaison between the field sales team in the offices and the order entry and order coordination teams. Additionally, the role will have responsibility in assisting the outside sales representatives with post sales actions, and issues with invoicing disputes that require timely resolution that may arise.

Responsibilities

  • Works with sales team to develop and grow the sales pipeline to consistently meet revenue goals.
  • Works with sales team to build quotes to bid on new business opportunities and generate incremental revenue.
  • Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately.
  • Works with the sales team and Vertiv marketing to develop database of customers within defined market segments.
  • Collaborates with marketing in promotional material generation and communications to customers as needed.
  • Coordinates with the sales team to assist in key sales events, including tradeshows, distributor showcases, off-site Lunch-N-Learn programs, including scheduling and arranging office events.
  • Reviews order acknowledgements for accuracy.
  • Tracks orders for shipments and coordinates with outside sales representative and traffic requiring special handling or expediting requirements. Assists with expediting procedures on late shipments as needed.
  • Monitors order status for accounts on credit/contract hold and assist customers with credit/accounting questions.
  • Prepares mailings as required by sales staff.
  • Coordinates the purchase of buy-out equipment as part of the ordering process for various projects.
  • Assists the sales staff whenever possible, including assisting with mis-ships, damaged shipments, and start-up/commissioning coordination.
  • Coordinates invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delay in unsettled imbursements.
  • Other duties as assigned.

Minimum Qualifications

  • BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service, organizational, and analytical skills.
  • Ability to work and multi-task in a fast-paced environment.
  • Knowledge of technology including software, hardware, and/or networking is preferred.
  • Proficient in MS Office

Preferred Qualifications

  • 2+ years sales or account management experience.
  • Experience working with IT resellers.
  • Experience with CRM management.
  • Proficient with MS Visio.
  • Experience with order entry tools like Oracle or Salesforce.

Travel Required

  • <10%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

Our Behaviors:

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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Appeals Support Representative

92713 Irvine, California Discovery Behavioral Health DBH

Posted 3 days ago

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Job Description

Job Description

The Appeals Support Representative role directly supports the Clinical Appeals Specialist in the administrative functions of Denials and Appeals within the Utilization Review Team.

_ This is a full-time remote position that will work Monday through Friday, 8:00am-4:30pm EST or 8:30-5:00pm EST. _

Responsibilities:
• Complete outbound calls to payers for status updates on retro authorization requests and appeal submissions.
• Interact with third party insurance representatives and utilize online sites to review retro authorization and appeal status.
• Track and confirm weekly status updates on all outstanding appeal cases until final resolution.
• Request, track, and receive payer correspondence regarding approvals and denials to include acknowledgment letters and determination letters.
• Organize and scan all payer determination letters in KIPU charting system and update the Clinical Appeals Specialist within 24 hours of receipt.
• Document final appeal outcomes as well as case details in KIPU chart system and appeal spreadsheet.
• Responsible for obtaining patient and/or guardian signatures on required payer consent forms.
• Submit retro authorization requests, provide support for retro SCA projects, and follow up on retro auth submissions until final resolution.
• Identify problem cases and escalate issues to Clinical Appeals Specialist as appropriate.
• Attend and participate in all monthly UR Team meetings and all quarterly Denials meetings.
• Adhere to privacy and HIPAA guidelines.
• Perform and/or assist with special projects as assigned.

Qualifications:
Qualifications

• Associate’s degree required or High School Diploma plus 5-7 years of appeals and grievance experience; Bachelor’s degree preferred.
• Ability to work Monday through Friday, 8:00am-4:30pm or 8:30am-5:00pm EST.
• Ability to utilize and navigate Zoom and Microsoft Teams for remote meetings and IM chat.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Experience with insurance follow up and/or appeals and grievances required.
• Familiarity with medical billing, provider relations, and/or healthcare office experience required.
• Ideal candidate must be a self-starter with strong attention to detail, the ability to multi-task, a high level of organization, and excellent communication skills.
• Ability to remain flexible and adapt to changing situations.
• Excellent customer service skills and strong analytical skills.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

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Sales Support Representative

92713 Irvine, California Crown World

Posted 10 days ago

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Job Description

Description

Essential Functions :
  • Provides administrative support to the sales team.
  • Identifies leads, prospects, and sales opportunities for the sales team through cold calls and emails.
  • Communicate with leads and prospective customers to promote the Company's products and services that can enhance customer's success.
  • Coordinates with the sales team to ensure smooth handoffs of qualified leads and prospects.
  • Provides support in troubleshooting and resolving customer issues and concerns.
  • Generates efficient and productive driving routes for the sales team.
  • Inputs, reviews, and modifies customer information in applicable databases to ensure information is current as customer name, address, pick-up/drop-off times, and doctor preferences.
  • Coordinates and distributes supplies and marketing materials requests.
  • Maintains thorough knowledge of Company products, prices, sales, and promotions.
  • Performs other related duties and projects as business needs require at direction of management.

Pay Range: $21.00-$25.00

Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Crown World is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.
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Sales Support Representative

92571 Perris, California Power Plus

Posted 17 days ago

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Are you looking for an opportunity to get into sales? Do you love building relationships and helping others? Are you organized, detail oriented, and good at multi-tasking? If so, we should talk.We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We've built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.Currently we are seeking a candidate to join our Construction Services Sales team as a Junior Sales Representative.MedicalDentalVisionTraining and mentoring401(k) with matchingPaid sick leavePaid vacationJob Summary: This position provides essential support to existing sales representatives primarily throughout the Southern California region. This includes assisting multiple reps across various geographic areas and territories and may include support to other remote markets under special circumstances. The primary goal of this role is to streamline and enhance the sales process, enabling representatives to secure new business efficiently. Key responsibilities include coordinating utility company requirements for temporary power service applications, generating quotes, preparing handoff packets, conducting on-site customer meetings, cold calling, providing sales coverage during rep absences, competitor site visits, and proactive lead generation.JOB RESPONSIBILITIES:Build and grow relationships with each of the Sales Representatives in the Southern California market.Manage new sales opportunities at the discretion of sales rep and managementPrepare new quotes and proactively follow up on outstanding proposals.Create budget bids for upcoming projects.Creation of handoff packets once project is awarded.Prepare and submit utility company source verification packets, track their progress, manage revisions and addendums through final approval.Create and submit basic single-line diagrams using company templates provided.Cold calling for new relational development.Adhere to Power Plus! safety and quality standards.Other duties may be assigned as business needs require.COMPETENCIES/REQUIREMENTS:Proficiency in using MS office suite and CRM tools to manage workload.Must have the ability to travel within the Southern California market five days a week.If hired, must be able to verify eligibility to work in the United States and pass a pre-employment drug test.Must have a valid driver's licenseAbility to take direction from a multitude of sources.Eagerness to learn and grow.Strong oral and written communication abilities with the ability to grow and maintain relationships.An affinity for developing strong professional networks.Cross-functional collaboration with operations, sales and back office staff.Prospecting and lead generation using various sources, including social media.Proficiency in using MS office suite and CRM tools to manage workload.Ability to multitask within job duties.Pay Range: $50,000 -$60,000If you've always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

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Sales Support Representative

92808 Anaheim, California Power Plus

Posted 17 days ago

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Are you looking for an opportunity to get into sales? Do you love building relationships and helping others? Are you organized, detail oriented, and good at multi-tasking? If so, we should talk.We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We've built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.Currently we are seeking a candidate to join our Construction Services Sales team as a Junior Sales Representative.MedicalDentalVisionTraining and mentoring401(k) with matchingPaid sick leavePaid vacationJob Summary: This position provides essential support to existing sales representatives primarily throughout the Southern California region. This includes assisting multiple reps across various geographic areas and territories and may include support to other remote markets under special circumstances. The primary goal of this role is to streamline and enhance the sales process, enabling representatives to secure new business efficiently. Key responsibilities include coordinating utility company requirements for temporary power service applications, generating quotes, preparing handoff packets, conducting on-site customer meetings, cold calling, providing sales coverage during rep absences, competitor site visits, and proactive lead generation.JOB RESPONSIBILITIES:Build and grow relationships with each of the Sales Representatives in the Southern California market.Manage new sales opportunities at the discretion of sales rep and managementPrepare new quotes and proactively follow up on outstanding proposals.Create budget bids for upcoming projects.Creation of handoff packets once project is awarded.Prepare and submit utility company source verification packets, track their progress, manage revisions and addendums through final approval.Create and submit basic single-line diagrams using company templates provided.Cold calling for new relational development.Adhere to Power Plus! safety and quality standards.Other duties may be assigned as business needs require.COMPETENCIES/REQUIREMENTS:Proficiency in using MS office suite and CRM tools to manage workload.Must have the ability to travel within the Southern California market five days a week.If hired, must be able to verify eligibility to work in the United States and pass a pre-employment drug test.Must have a valid driver's licenseAbility to take direction from a multitude of sources.Eagerness to learn and grow.Strong oral and written communication abilities with the ability to grow and maintain relationships.An affinity for developing strong professional networks.Cross-functional collaboration with operations, sales and back office staff.Prospecting and lead generation using various sources, including social media.Proficiency in using MS office suite and CRM tools to manage workload.Ability to multitask within job duties.Pay Range: $50,000 -$60,000If you've always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

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Sales Support Representative

92641 Garden Grove, California Acosta

Posted 21 days ago

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Job DescriptionAre you a detail-oriented professional with a knack for managing vendor relationships and ensuring accuracy in order processing? Join our dynamic team as a Sales Support Representative and play a crucial role in our operations.ResponsibilitiesHere's what you'll be doing: Order Management: Review and process customer orders, including completing all necessary forms for transportation, packaging, legal requirements, and financial transactions. Audit and Compliance: Audit all forms and orders to confirm terms, conditions, allowances, and costs, ensuring compliance with company policies. Sales Support: Support ADW programs and maximize sales by understanding Costco objectives and building strong relationships with Costco ICS's and AB's. Invoice Management: Create and submit invoices to the Costco accounting portal, ensuring accuracy and timely submission. E-commerce Coordination: Ensure Costco receives high-resolution photos for every e-commerce item and add items to Instacart. Customs and Compliance: Review copies of CCI's and meat certificates for traceability, complete customs paperwork, and work with Customs Brokers to ensure proper routing of flagged loads. Regulatory Compliance: Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government regulations. International Shipping: Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan. Vendor Relations: Engage PPD and FOB carriers for status updates on loads and depot appointments, ensuring smooth cross-border shipping. Demo Coordination: Ensure vendor demos are scheduled and performed, tracking all materials needed for each demo. Promotion Management: Work closely with BM and AMM groups on promotion contracts, confirming actuals after events. Customer Support: Track and address member complaints and queries, sending replacement parts when needed. Market Knowledge: Maintain a comprehensive knowledge of the customer's operations and key competitors. Reporting and Documentation: Maintain accurate vendor-specific reports, item setups, and updated files for all item spec sheets and pricing. Team Collaboration: Meet with Business Managers weekly to review vendor support tasks and assist with meeting preparations. Administrative Support: Provide backup coverage for BM desks, assist with vendor and Costco meeting prep, and maintain promotion calendars. Sample Management: Purchase and deliver samples from Costco and other retailers, assisting with monthly competitive shopping. Organizational Maintenance: Maintain the Costco org chart and ensure all documentation is up to date.Qualifications Education: High School Diploma/GED required. Experience: Minimum of three years in business process solutions, customer service, or office administration, preferably in manufacturing, costing, pricing, distribution, or product line management. Proven food broker experience is a plus. Skills: Strong interpersonal, organizational, and administrative skills. Proficiency in MS Office (Word, Excel, Outlook) Attention to detail and strong problem-solving skills are essential. Confidentiality: Ability to protect and secure all confidential and proprietary information. Math Skills: Advanced math calculations to ensure accuracy in unit of measure conversions, pricing issues, weight of product, and multiple currencies. Work Environment and Physical Requirements Physical Effort: Moderate physical effort, including lifting materials and equipment weighing less than 15 pounds. Computer Use: Viewing a computer monitor for more than 30% of the time. Protective Equipment: Personal protective equipment may need to be worn. Join us and be part of a team that values precision, collaboration, and excellence in sales support. Apply today to make a significant impact in our operations!#DiscoverYourPathAbout UsAcosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future. Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions. US: Canada: We are an equal employment opportunity employer. Acosta is part of Acosta Group. To learn more about Acosta click here:

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Sales Support Representative

92627 Costa Mesa, California Ferguson Enterprises, LLC.

Posted 1 day ago

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Job Description

**Job Posting:**
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.
**Starting at $** **22** **/** **hr** **- $4** **/** **hr** **based on experience**
**Hours are Monday to Friday, 8** **:30 a.m. to 5:00 p.m.**
**Responsibilities**
+ Work together with Sales associates to support customer needs by determining the best products and solutions.
+ Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
+ Responsible for managing the purchasing, maintenance, and delivery timelines for orders.
+ Answer sales calls for general information, addressing and resolving customer concerns or questions.
+ Ability to effectively use customer relationship management (CRM) system and phone system.
+ Help improve customer satisfaction by ensuring accuracy and timely processing of orders
**Qualifications**
+ 0-3 years of sales and/or customer service experience is preferred.
+ Exhibit strong skills for sales, including the ability to upsell.
+ Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
+ Ability to react well in a fast-paced environment & follow through on commitments.
+ Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
+ General digital literacy including Microsoft Office.
+ Experience with Salesforce or other CRM software is a plus.
+ Ability to quickly learn product knowledge and processes.
+ Results oriented and service minded.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
**Pay Range:**
-
21.51 - 34.39
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (
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Sales Support Representative

92841 Garden Grove, California Acosta Group

Posted 1 day ago

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Job Description

**DESCRIPTION**
Are you a detail-oriented professional with a knack for managing vendor relationships and ensuring accuracy in order processing? Join our dynamic team as a Sales Support Representative and play a crucial role in our operations.
**RESPONSIBILITIES**
Here's what you'll be doing:
+ **Order Management** : Review and process customer orders, including completing all necessary forms for transportation, packaging, legal requirements, and financial transactions.
+ **Audit and Compliance** : Audit all forms and orders to confirm terms, conditions, allowances, and costs, ensuring compliance with company policies.
+ **Sales Support** : Support ADW programs and maximize sales by understanding Costco objectives and building strong relationships with Costco ICS's and AB's.
+ **Invoice Management** : Create and submit invoices to the Costco accounting portal, ensuring accuracy and timely submission.
+ **E-commerce Coordination** : Ensure Costco receives high-resolution photos for every e-commerce item and add items to Instacart.
+ **Customs and Compliance** : Review copies of CCI's and meat certificates for traceability, complete customs paperwork, and work with Customs Brokers to ensure proper routing of flagged loads.
+ **Regulatory Compliance** : Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government regulations.
+ **International Shipping** : Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
+ **Vendor Relations** : Engage PPD and FOB carriers for status updates on loads and depot appointments, ensuring smooth cross-border shipping.
+ **Demo Coordination** : Ensure vendor demos are scheduled and performed, tracking all materials needed for each demo.
+ **Promotion Management** : Work closely with BM and AMM groups on promotion contracts, confirming actuals after events.
+ **Customer Support** : Track and address member complaints and queries, sending replacement parts when needed.
+ **Market Knowledge** : Maintain a comprehensive knowledge of the customer's operations and key competitors.
+ **Reporting and Documentation** : Maintain accurate vendor-specific reports, item setups, and updated files for all item spec sheets and pricing.
+ **Team Collaboration** : Meet with Business Managers weekly to review vendor support tasks and assist with meeting preparations.
+ **Administrative Support** : Provide backup coverage for BM desks, assist with vendor and Costco meeting prep, and maintain promotion calendars.
+ **Sample Management** : Purchase and deliver samples from Costco and other retailers, assisting with monthly competitive shopping.
+ **Organizational Maintenance** : Maintain the Costco org chart and ensure all documentation is up to date.
**QUALIFICATIONS**
+ **Education** : High School Diploma/GED required.
+ **Experience** : Minimum of three years in business process solutions, customer service, or office administration, preferably in manufacturing, costing, pricing, distribution, or product line management. Proven food broker experience is a plus.
+ **Skills** : Strong interpersonal, organizational, and administrative skills. Proficiency in MS Office (Word, Excel, Outlook) Attention to detail and strong problem-solving skills are essential.
+ **Confidentiality** : Ability to protect and secure all confidential and proprietary information.
+ **Math Skills** : Advanced math calculations to ensure accuracy in unit of measure conversions, pricing issues, weight of product, and multiple currencies.
**Work Environment and Physical Requirements**
+ **Physical Effort** : Moderate physical effort, including lifting materials and equipment weighing less than 15 pounds.
+ **Computer Use** : Viewing a computer monitor for more than 30% of the time.
+ **Protective Equipment** : Personal protective equipment may need to be worn.
Join us and be part of a team that values precision, collaboration, and excellence in sales support. Apply today to make a significant impact in our operations!
#DiscoverYourPath
**ABOUT US**
Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
**#DiscoverYourPath**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Sales Support
**Position Type:** Full time
**Business Unit:** Sales
**Salary Range:** $55,300.00 - $58,000.00
**Company:** ADW Acosta, LLC
**Req ID:** 6430
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Patient Support Representative II

92878 Corona, California Kaiser Permanente

Posted 1 day ago

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Job Description

Job Summary:
Under general supervision and in accordance with established policies and procedures, abstracts and complies pertinent medical information form the patients medical record in response to requests and subpoena inquires received. Provides services related to outpatient registration and outside medial authorization processing.
Essential Responsibilities:
+ Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. 1. Reviews request received from outside providers, agencies, schools and attorneys. Verifies that proper authorizations are obtained in compliance with all regulations, requirements, laws and guidelines as promulgated by licensing, accrediting, or regulatory bodies. Orders Medical records, obtains missing authorizations and verifies that appropriate information is in the records. 2. Answers and screens incoming phone calls for department. A screen inquires related to various services and medical centers general health related questions. 3. Assists patients or requestor by telephone or in person in obtaining release of medial information by obtaining required release authorization, determining urgency of request, screening to determine needs and initiates procedures to facilitate request. 4. Abstracts patients chart to obtain requested medical information; summaries and composes information for outside medical facilities, physicians, government agencies and schools. Composes and types letters or forms to provide information requested. 5. Prepares narrative style medical reports for a variety of claims by abstracting and paraphrasing hospital and clinic chart entries, reviews and discusses complex or unusual medial cases directly with the treating or supervising physician, and writes non-routine letters on an individual basis. 6. Communicates by telephone and letter directly with employers, union and insurance company representatives, attorney and other professional people for authorization and other information required to process the members various health related forms. 7. Reviews patients records and requests physicians to dictate complicated cases; maintains liaison between physician and requestor. 8. Transcribes physicians patient-related correspondence from central dictation system or handwritten letters. 9. Completes required forms and letters using computer software of typewriter. 10. Initiates requests for medical histories by typing designated medical request forms, mailing to appropriate agency or physician, and following-up when request is not answered within designated time.
+ 11. Monitors outside medical continuing care cases and secures proper authorization for payment. Assures authorizations adhere to contractual guidelines for proper processing. 12. Codes various health related forms for completion as required using ICD-9/ CPT codes or other approved coding system. 13. Bills, collects and reconciles any applicable fees for providing requested information. Makes adjustments as required on disputed billing inquires. 14. Verifies receipts with payments received, prepares bank deposit, posts transactions to accounts, balancing account entries to bank deposit. Requires working knowledge of current accounting data base system. 15. Assists medical center personnel by providing written material, training and answering technical questions pertaining to proper completion of established security and cash control procedures, computer program updates and Health Plan benefit changes. 16. Accepts subpoenas and authorizations for various attorneys and agencies. Coordinates the copy of these medial records with outside providers. Assures only authorized records are released. 17. Greets Health Plan members, discusses, counsels and instructs patients on how to handles requested medical information, coordinates processing of forms and letters. 18. Maintains allergy antigen accounts, confirms health plan status and antigen materials are current. 19. Maintains computer tracking system of health related requests. Maintains departments records, filing systems, prepares follow-up forms and photocopies records as necessary. 20. Opens, sorts and distributes mail. Orders department supplies as needed and assures supplies are maintained and charges correctly. 21. Specific duties may vary according to desk assignment. 22. Helps familiarize staff in essentials of position. 23. Performs other duties as required. 24. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. 25. Works designed HealthConnect work queues as assigned Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
+ 2 years experience in a medial office environment required. Experience in current Kaiser Data Base Computer Systems required.
Education
+ Typing 30 WPM required. Medical terminology Test. All testing must be completed by the end of the posting period.
License, Certification, Registration
+ N/A
Additional Requirements:
Preferred Qualifications:
Notes:
- Phones and Additional Duties as Needed.
COMPANY: KAISER
TITLE: Patient Support Representative II
LOCATION: Corona, California
REQNUMBER: 1346420
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Sr Product Support Representative

92702 Santa Ana, California UKG (Ultimate Kronos Group)

Posted 1 day ago

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Job Description

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Description:
The Senior Product Support Representative is responsible for providing product support, resolving mainly recurring and predictable technical issues requiring broad product knowledge, and interacting with end user customers to correct functionality problems and usability issues. He/She specializes in advanced areas within the software.
The Senior Product Support Representative occasionally resolves technical issues requiring in-depth analysis and technical sets, interacting with software engineering and customer IT personnel to isolate and work around software bugs, correct systems level problems, etc.
The Senior Product Support Representative works in a team environment to support Virtual Roster and its' modules. The Senior Product Support Representative applies company policies and procedures to resolve routine issues and follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Responsibilities
- Using professional concepts, support software in various environments.
- Advise and assist customers on system configuration
- Analyze customer configurations and think out of the box to resolve issues. Understand and configure software geared to client specific requirements.
- Research application questions, assist with setting up testing scenarios and provide testing support to the customer.
- Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors.
- Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations.
- Provide significant transfer of Virtual Roster product knowledge to Virtual Roster customer
- Maintains log of open Salesforce cases and projects.
- Reports bugs to development team.
- May be involved in providing guidance to customer installations
- Generally, interacts with the customer when the customer's problem cannot be resolved directly by first-level resources.
- Tests and creates Award Interpreter related items including Pay Rules, Attendance Points, and Payroll export configurations.
- May assist client IT departments with network/server related issues directly impacting the use of Virtual Roster.
Basic Qualifications
- Technical Associates or BS/BA Degree or related discipline preferred or equivalent experience or a minimum of 2-4+ years of related work experience in software applications and customer support
- Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail are critical
- Working knowledge of databases/SQL is helpful
Preferred Qualifications
- Virtual Roster Suite Experience
- Strong sense of urgency in the decision-making process when assessing problems/situations
- Strong written, verbal and virtual communication skills are a must
- Strong leadership, teamwork, influencing, mentoring, and coaching skills
- Ability to collaborate in a team atmosphere
- Ability to multitask and work in a fast-paced environment
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster ( participates in E-Verify. View the E-Verify posters here ( .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email .
The pay range for this position is $50,400.00 to $72,400.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ( is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
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