1667 Support jobs in New Jersey
Customer Service Support Supervisor
07666 Teaneck, New Jersey
Veolia North America
Posted today
Job Viewed
Job Description
**Company Description**
A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Description**
**Position Purpose:**
The Administrative Support Supervisor participates in assisting with a variety of complex, confidential and administrative support functions, projects, and operations related to the Customer Service team. This requires a substantial amount of tact, confidentiality, emotional maturity, independence, judgment, problem solving, decision making and initiative.
The Administrative Support Supervisor is instrumental in achieving high standards of productivity and customer service excellence to internal and external customers.
**Primary Duties/Responsibilities:**
+ Customer Checks- Overseeing the batching of checks received daily from customers/banks according to different bank requirements. Assigning support agents to print paper bill stubs as necessary. QA all checks scheduled to be shipped to various banks by Fed Ex.
+ Returned Customer Refund Checks- Manage the investigation, disposition and updating of mailing address as necessary.
+ Employee Timesheets- Final approver for Customer Service teams (Call Center, Revenue Integrity, Collections (office/field), and backup the Meter shop team) Provide counseling and support to employees when corrections are needed and training to new employees.
+ Reporting- Daily absence notification and tracking, Login and Logout for union employees noting special comments when necessary, Tracking and reporting employee leave balances including FMLA and STD (liaison with HR, HRESC and payroll regarding employee notifications of discrepancies in paycheck or leave balances), Prepare bargaining unit overtime reporting weekly & annually for departments 301, 302, 303 based on payroll reports and make available for employees review, maintain list of union employees by seniority within department. Track EHS in person classroom training attendance and submit to EHS.
+ Time off Requests- prepare vacation request forms for union employees annually and manage requests for specific time by union seniority. Manage vacation scheduling on google team calendars including Time off Requests for all of customer service except Meter Shop. Manage and track all other time off requests (Sick, Personal, Floating Holidays).
+ Letter creation- Create and manage various letters to be sent to various entities. Lead Service Line Replacement, Demolition, Meter test results, Seasonal Meter, Lead Water Test results, Lien, and others as identified.
+ Check Request Vouchers- Approval of VNANJ and VNATR vouchers, liaison with agencies when necessary (NJ, Jersey City, Toms River, Rahway, Manalapan, Plainsboro).
+ Diverted Bills- manage printing and mailing of customer bills after customer service team has reviewed and approved the bill to be sent to the customer.
+ Correspondence- manage the timely and accurate identification and disposition of correspondence including return mail to various Veolia departments.
+ Invoices- manage the accurate and timely disposition of customer service invoices for approval to management.
+ Expenses- process customer service expenses timely and accurately for all customer service teams.
+ Order supplies as needed and food for meetings.
+ Provide company and collective bargaining agreement direction on polices.
+ New employees- Submit and track Icare tickets for necessary applications and access to Veolia systems and locations. Train new employees on customer service policies including attendance, timesheet preparation, time off, general expectations and awareness of CBA.
+ Available Union jobs- notify customer service employees (via email) about availability of open union jobs identified to meet the 5-day notification period.
+ Corrective Action Reporting- prepare oral and written warnings for customer service employees regarding attendance and union absence control policy.
+ Provide backup support for Customer Service Supervisors and oversee staff when necessary.
+ First contact for facility related issues. Submit appropriate requests to Veolia Haworth team or Local Building management using Work order system.
+ Performs other duties and projects as assigned.
**Qualifications**
**Education/Experience/Background:**
+ Bachelors Degree is preferred.
+ Back-office experience for a contact center is preferred.
+ 3+ years of supervisory experience.
+ Utility or Telecommunication experience is preferred.
**Knowledge/Skills/Abilities:**
+ Proficiency with Google Apps- Gmail, Sheets, Drive, etc. Microsoft Office.
+ Excellent interpersonal, verbal and written communication skills.
+ Ability to work independently with minimal supervision.
+ Must be able to utilize sound judgement and decision making.
+ Excellent analytical problem solving and resolution skills.
+ Customer-oriented attitude.
+ Ability to work effectively and communicate with all levels of management, customers and frontline employees.
+ Responsible for accounts payable and purchase order requisitions through to approval stage.
**Additional Information**
**Pay Range:** $85000 to $9000 per year.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off
Eligible for up to 10% Annual Performance Bonus.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Description**
**Position Purpose:**
The Administrative Support Supervisor participates in assisting with a variety of complex, confidential and administrative support functions, projects, and operations related to the Customer Service team. This requires a substantial amount of tact, confidentiality, emotional maturity, independence, judgment, problem solving, decision making and initiative.
The Administrative Support Supervisor is instrumental in achieving high standards of productivity and customer service excellence to internal and external customers.
**Primary Duties/Responsibilities:**
+ Customer Checks- Overseeing the batching of checks received daily from customers/banks according to different bank requirements. Assigning support agents to print paper bill stubs as necessary. QA all checks scheduled to be shipped to various banks by Fed Ex.
+ Returned Customer Refund Checks- Manage the investigation, disposition and updating of mailing address as necessary.
+ Employee Timesheets- Final approver for Customer Service teams (Call Center, Revenue Integrity, Collections (office/field), and backup the Meter shop team) Provide counseling and support to employees when corrections are needed and training to new employees.
+ Reporting- Daily absence notification and tracking, Login and Logout for union employees noting special comments when necessary, Tracking and reporting employee leave balances including FMLA and STD (liaison with HR, HRESC and payroll regarding employee notifications of discrepancies in paycheck or leave balances), Prepare bargaining unit overtime reporting weekly & annually for departments 301, 302, 303 based on payroll reports and make available for employees review, maintain list of union employees by seniority within department. Track EHS in person classroom training attendance and submit to EHS.
+ Time off Requests- prepare vacation request forms for union employees annually and manage requests for specific time by union seniority. Manage vacation scheduling on google team calendars including Time off Requests for all of customer service except Meter Shop. Manage and track all other time off requests (Sick, Personal, Floating Holidays).
+ Letter creation- Create and manage various letters to be sent to various entities. Lead Service Line Replacement, Demolition, Meter test results, Seasonal Meter, Lead Water Test results, Lien, and others as identified.
+ Check Request Vouchers- Approval of VNANJ and VNATR vouchers, liaison with agencies when necessary (NJ, Jersey City, Toms River, Rahway, Manalapan, Plainsboro).
+ Diverted Bills- manage printing and mailing of customer bills after customer service team has reviewed and approved the bill to be sent to the customer.
+ Correspondence- manage the timely and accurate identification and disposition of correspondence including return mail to various Veolia departments.
+ Invoices- manage the accurate and timely disposition of customer service invoices for approval to management.
+ Expenses- process customer service expenses timely and accurately for all customer service teams.
+ Order supplies as needed and food for meetings.
+ Provide company and collective bargaining agreement direction on polices.
+ New employees- Submit and track Icare tickets for necessary applications and access to Veolia systems and locations. Train new employees on customer service policies including attendance, timesheet preparation, time off, general expectations and awareness of CBA.
+ Available Union jobs- notify customer service employees (via email) about availability of open union jobs identified to meet the 5-day notification period.
+ Corrective Action Reporting- prepare oral and written warnings for customer service employees regarding attendance and union absence control policy.
+ Provide backup support for Customer Service Supervisors and oversee staff when necessary.
+ First contact for facility related issues. Submit appropriate requests to Veolia Haworth team or Local Building management using Work order system.
+ Performs other duties and projects as assigned.
**Qualifications**
**Education/Experience/Background:**
+ Bachelors Degree is preferred.
+ Back-office experience for a contact center is preferred.
+ 3+ years of supervisory experience.
+ Utility or Telecommunication experience is preferred.
**Knowledge/Skills/Abilities:**
+ Proficiency with Google Apps- Gmail, Sheets, Drive, etc. Microsoft Office.
+ Excellent interpersonal, verbal and written communication skills.
+ Ability to work independently with minimal supervision.
+ Must be able to utilize sound judgement and decision making.
+ Excellent analytical problem solving and resolution skills.
+ Customer-oriented attitude.
+ Ability to work effectively and communicate with all levels of management, customers and frontline employees.
+ Responsible for accounts payable and purchase order requisitions through to approval stage.
**Additional Information**
**Pay Range:** $85000 to $9000 per year.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off
Eligible for up to 10% Annual Performance Bonus.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
View Now
0
Customer Service Technical Support Administrator
07030 Jersey City, New Jersey
Pearson
Posted today
Job Viewed
Job Description
**Position Title: Customer Service Technical Support Administrator**
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1177539
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#LI-REMOTE
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1177539
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#LI-REMOTE
View Now
1
Customer Service Technical Support Administrator
08629 Trenton, New Jersey
Pearson
Posted today
Job Viewed
Job Description
**Position Title: Customer Service Technical Support Administrator**
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1177539
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1177539
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location
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2
Customer Service - Donor Support Technician
07011 Clifton, New Jersey
CSL Plasma
Posted today
Job Viewed
Job Description
**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-257046
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-257046
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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3
Customer Service - Donor Support Technician
08629 Trenton, New Jersey
CSL Plasma
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-239828
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-239828
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
View Now
4
Customer Service - Donor Support Technician
08629 Trenton, New Jersey
CSL Plasma
Posted 15 days ago
Job Viewed
Job Description
**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-255602
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-255602
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
View Now
5
Customer Support Specialist
07011 Clifton, New Jersey
Barnes & Noble
Posted 6 days ago
Job Viewed
Job Description
Title: Customer Support Specialist
Category: Customer Service & Support
EmploymentType: Full-Time
Location: NJ-Clifton
LocationType: corporate
JobLocation: Clifton, New Jersey 07014
JobSummary: As a Customer Service Specialist, you will provide service & support for ALL lines of business handling inquiries from customers, members, or stores. Responsible for helping customers and stores in addressing issues, problem-solving, and improving overall experience. With an emphasis on delivering exceptional service, you will provide valuable input for overall experience & improvement strategies.
WhatYouDo:
- Promptly resolve inquiries from stores/members/customers via phone, email, or chat. - Provide accurate, valid, and complete information to stores/members/customers by effectively utilizing the proper methods/tools. - Listen to stores/members/customers concerns and complaints with the goal of identifying the causes of the problem. - May be required to work in one or multiple queues and/or skill sets. - Always provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution. - For institutional and bookseller store events: work with publisher to check price, availability, and terms. Responsible for placing orders with publishers by phone, email, or portal depending on publisher. - Handle outbound calls/emails to various vendors for product/order inquiries. - Complete all follow-up work related to customer orders and open incidents. - Handle special assignments as needed. - Work with Distribution Center personnel to arrange shipping for institutional orders as well as troubleshooting issues for all lines of business. - Participate actively in department meetings, providing vital feedback to improve development of various new programs. - Support additional duties as necessary in high volume or promotional periods. - Complete work according to standards as determined by department head, manager, and/or supervisor. - Escalate issues appropriately using good judgement in terms of what is out of the ordinary. - Adhere to work schedule as set by the needs of the contact center.
Knowledge&Experience:
- 2-3 years Customer Service Experience. - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously with attention to detail - Technologically astute - Excellent Microsoft Office Suite skills required - Ability to analyze customer situations and provide solutions - Troubleshooting, reporting and logical thinking skills - Organizational and teamwork skills required - Ability to organize, plan and prioritize workload and follow up - Communicate effectively, collaboratively, and comfortably with All.
Expected Behaviors
- Cooperative in supporting new policies, plans and procedures - A good company representative - Assertive without being overly aggressive, an empathetic listener - Ability to enforce company polices without creating negative reactions - Ability to communicate with credibility and confidence - Open to feedback and can reflect on this insight to develop and grow. - Curious and continues to develop deep knowledge about books and the industry. - Prioritize customer experience above all else. - Support results and understand financial factors. - Enjoy working with people and value them. - Well-organized and manages time efficiently. - Adapts well to and thrives in a dynamic and changing work environment. - Shift gears quickly, prioritize and multi-task. - Use good judgment and make good decisions. - Exhibit focus and thoughtfulness. - Remain calm and in control when situations escalate.
This role is currently hybrid with 3 days in the office
An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law.
Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Category: Customer Service & Support
EmploymentType: Full-Time
Location: NJ-Clifton
LocationType: corporate
JobLocation: Clifton, New Jersey 07014
JobSummary: As a Customer Service Specialist, you will provide service & support for ALL lines of business handling inquiries from customers, members, or stores. Responsible for helping customers and stores in addressing issues, problem-solving, and improving overall experience. With an emphasis on delivering exceptional service, you will provide valuable input for overall experience & improvement strategies.
WhatYouDo:
- Promptly resolve inquiries from stores/members/customers via phone, email, or chat. - Provide accurate, valid, and complete information to stores/members/customers by effectively utilizing the proper methods/tools. - Listen to stores/members/customers concerns and complaints with the goal of identifying the causes of the problem. - May be required to work in one or multiple queues and/or skill sets. - Always provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution. - For institutional and bookseller store events: work with publisher to check price, availability, and terms. Responsible for placing orders with publishers by phone, email, or portal depending on publisher. - Handle outbound calls/emails to various vendors for product/order inquiries. - Complete all follow-up work related to customer orders and open incidents. - Handle special assignments as needed. - Work with Distribution Center personnel to arrange shipping for institutional orders as well as troubleshooting issues for all lines of business. - Participate actively in department meetings, providing vital feedback to improve development of various new programs. - Support additional duties as necessary in high volume or promotional periods. - Complete work according to standards as determined by department head, manager, and/or supervisor. - Escalate issues appropriately using good judgement in terms of what is out of the ordinary. - Adhere to work schedule as set by the needs of the contact center.
Knowledge&Experience:
- 2-3 years Customer Service Experience. - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously with attention to detail - Technologically astute - Excellent Microsoft Office Suite skills required - Ability to analyze customer situations and provide solutions - Troubleshooting, reporting and logical thinking skills - Organizational and teamwork skills required - Ability to organize, plan and prioritize workload and follow up - Communicate effectively, collaboratively, and comfortably with All.
Expected Behaviors
- Cooperative in supporting new policies, plans and procedures - A good company representative - Assertive without being overly aggressive, an empathetic listener - Ability to enforce company polices without creating negative reactions - Ability to communicate with credibility and confidence - Open to feedback and can reflect on this insight to develop and grow. - Curious and continues to develop deep knowledge about books and the industry. - Prioritize customer experience above all else. - Support results and understand financial factors. - Enjoy working with people and value them. - Well-organized and manages time efficiently. - Adapts well to and thrives in a dynamic and changing work environment. - Shift gears quickly, prioritize and multi-task. - Use good judgment and make good decisions. - Exhibit focus and thoughtfulness. - Remain calm and in control when situations escalate.
This role is currently hybrid with 3 days in the office
An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law.
Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
View Now
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6
Technical Support Specialist
08822 Flemington, New Jersey
Johanna Foods
Posted 6 days ago
Job Viewed
Job Description
Overview
Johanna Foods is a state-of-the-art food manufacturer located in Flemington, New Jersey. Privately operated since 1995, Johanna Foods is now one of the country's largest producers and distributors of fruit juices, drinks and yogurt. Our products include the popular La Yogurt and Sabor Latino yogurt, Tree Ripe juices, Earth Wise juice beverages, Ssips and Sabor Latino drinks and nectars, and Ssips aseptic drink boxes, all using cutting-edge technologies and only the freshest, highest quality ingredients. Johanna Foods is also a leading private label and co-pack juice and yogurt producer, manufacturing products for numerous leading retailers and brands.
What we offer:
Competitive compensation and benefits package, including medical, dental, vision, 401k, life insurance, short term disability insurance, long term disability insurance, vacation, and tuition reimbursement.
Responsibilities- Desktop hardware, laptops, peripheral and software support.
- Follow design or installation specifications.
- Respond to user requests, troubleshooting the nature of the problem and taking necessary steps to resolve the problem.
- Using developed training materials and procedures, train users in the proper use of hardware and software.
- Establish and maintain vendor relationships, working with vendors to resolve hardware and software problems.
- Phone system Moves, Adds and Changes.
- Contribute to day-to-day administration of the Network environments.
- Perform basic tasks related to data center management, working with servers, firewalls and switches.
- Project work as assigned by IT management.
- Ability to be “on call” on a rotating basis.
- Some second shift vacation coverage 11 AM – 7:30 PM
- Must have an associate’s degree or 3-5 years of experience in a PC/LAN environment.
- Experience with Cisco switches and routers is a must.
- Experience with Miltel Phone VOIP or other VOIP systems a plus.
- Entry level Cisco certifications are a plus (CCENT, CCNA… )
- Operational knowledge of IBM AS/400 a plus.
- Experience in a warehouse or manufacturing environment is preferred.
- Must have basic hardware and software troubleshooting skills, proficiency with Windows operating system and Microsoft Office Suite.
- Understanding of network cabling (CAT6, CAT5, Fiber Optics).
- Experience with PC, servers and network monitoring, management tools and core services technology.
- Ability to problem solve.
- Good interpersonal skills.
- Desire to take advantage of learning opportunities.
- Independent, self-starting positive attitude.
- Strong organization skills and attention to detail.
- Possess a current driver’s license and reliable personal vehicle.
- Lift, unbox, and install hardware across campus environment; must be able to lift 50 pounds.
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7
Technical Support Specialist
New Jersey, New Jersey
EarthCam
Posted 10 days ago
Job Viewed
Job Description
Who We Are
EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.
We are seeking an analytical and inquisitive Technical Support Representative to join our growing team.
Responsibilities
· Respond to client, partner or service-provider inquiries using standard scripts, dialogues, or talking points
· Ensure the use of appropriate communication channels, including phone, chat or email
· Gather customer’s information and determine the priority of incoming requests
· Evaluate and analyze symptoms in a highly technical environment
· Guide callers to the correct digital assets, company products or services
· Review and screen e-tickets related to potential tech issues
· Follow up with clients in order to resolve issues
· Maintain a log of all interactions and support activities
· Train continually on software, hardware and support standards to ensure the highest level of technical support for clients
Requirements
Who YOU Are
· Able to work independently and see tasks through to completion
· Excellent oral and written communicator who can clearly articulate technical aspects
· Translator of technical terms and concepts for non-technical users
· You work well under pressure in a fast paced environment
· Able to handle complex projects with many moving parts adhering to project deadlines
· Unfazed by quickly changing work prioritization
· Team player with focus on producing high-quality work with industry-leading results.
· Diligent, detail oriented and organized
Qualifications
· One year of technical client support experience
· College degree or technical school certification
· Knowledge/experience in OS and communication functionality (Linux, Unix, networking)
· Ability to work on-site 5 days per week, full time
· Technical experience working with camera-based systems such as AXIS/Milestone/Genetec a plus
Benefits
What We Offer
The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:
· Health insurance (Single coverage 100% paid for by company)
· Dental and vision insurance
· 401K Plan (with aggressive company matching)
· Paid time off, plus paid holidays
· Regular free breakfasts, lunches and snacks
· Bicycles to ride around campus
· Team BBQs and annual company Olympics
Recruitment Fraud DisclaimerEarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
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TECHNICAL SUPPORT SPECIALIST
07390 Jersey City, New Jersey
A.M. Best
Posted 21 days ago
Job Viewed
Job Description
Benefits Summary
Overview
The Technical Support Specialist (TSS) will provide professional support via phone and email to external clients and Account Managers for subscriptions to the AM Best product line, Best's Client Portal and AM Best website. The TSS will work closely with various internal departments to resolve client issues and answer complex data inquiries.
Responsibilities
• Monitor all mailbox(es) the team has access to and handle appropriately
• Troubleshoot, document, and resolve customer inquiries via e-mail and phone, providing support for installation and usage of all AMB applications and services
• Document in detail, follow-up and review all cases (for accuracy and reporting purposes) entered in the internal tracking system (Salesforce) and ensure they are being resolved in a timely manner
• Communicate with management and other departments as needed to resolve escalated cases
• Review internal documentation/databases related to product enhancements and updates, as needed
• Recognize and recommend product improvements while reviewing case details
• Participate in the onboarding project and ad hoc projects as needed
Qualifications
• High School diploma required
• 2 - 4 years prior help desk and/or customer service experience required
Skills
• Ability to work independently yet collaborate in a team environment
• Ability to handle multiple priorities and projects simultaneously
• Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience. Strive for first call resolution
• Maintain a positive work environment by acting and communicating in a professional, courteous, respectful, ethical manner with customers, clients, coworkers and supervisors
• Strong computer skills, including MS Word and Excel and familiarity with various operating systems
• Have an aptitude for technology and enjoy problem solving
• Ability to meet deadlines and manage expectations on a daily basis
- Flexible and hybrid work arrangements
- Paid time off/Paid company holidays
- Medical plan options/prescription drug plan
- Dental plan/vision plan options
- Flexible spending and health savings accounts
- 401(k) retirement savings plan with a Roth savings option and company matching contributions
- Educational assistance program
Overview
The Technical Support Specialist (TSS) will provide professional support via phone and email to external clients and Account Managers for subscriptions to the AM Best product line, Best's Client Portal and AM Best website. The TSS will work closely with various internal departments to resolve client issues and answer complex data inquiries.
Responsibilities
• Monitor all mailbox(es) the team has access to and handle appropriately
• Troubleshoot, document, and resolve customer inquiries via e-mail and phone, providing support for installation and usage of all AMB applications and services
• Document in detail, follow-up and review all cases (for accuracy and reporting purposes) entered in the internal tracking system (Salesforce) and ensure they are being resolved in a timely manner
• Communicate with management and other departments as needed to resolve escalated cases
• Review internal documentation/databases related to product enhancements and updates, as needed
• Recognize and recommend product improvements while reviewing case details
• Participate in the onboarding project and ad hoc projects as needed
Qualifications
• High School diploma required
• 2 - 4 years prior help desk and/or customer service experience required
Skills
• Ability to work independently yet collaborate in a team environment
• Ability to handle multiple priorities and projects simultaneously
• Excellent communication and interpersonal skills (written and verbal) with demonstrated ability to translate technical information to a non-technical audience. Strive for first call resolution
• Maintain a positive work environment by acting and communicating in a professional, courteous, respectful, ethical manner with customers, clients, coworkers and supervisors
• Strong computer skills, including MS Word and Excel and familiarity with various operating systems
• Have an aptitude for technology and enjoy problem solving
• Ability to meet deadlines and manage expectations on a daily basis
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