171 Tech Data jobs in Tampa

Job Description

A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

• 2+ years of experience providing technical support with enterprise and b2b e-commerce customers

   Phone support & Email support

 - Experience working in an agile environment

 - Must have good communication skills (Written & Verbal)

Must speak fluent English - Strong SQL skills (queries, stored procedures, triggers, functions)

 - Experience with relational databases (MSSQL, MySQL, PostgreSQL)

 - Debugging skills using web browser development tools

 - Experience with REST APIs

 - Familiarity with PHP, JavaScript, HTML, CSS, jQuery

Exposure to CRM and ERP systems (e.g., PRONTO, Microsoft Dynamics NAV/AX, NetSuite, SAP) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Objectives of this Role
• Drive customer loyalty and sales by delivering exceptional on-demand technical support
• Meet and exceed customer expectations for first-time fit and turn-around time by providing

timely technical expertise to internal teams and collaborating with customers
• Minimize remakes and related customer impact by evaluating root cause of issues, advising on

solutions and recommending corrective actions
• Improve customer satisfaction by driving consistent quality improvements through the

implementation and management of standard QC operating procedures

Daily and Monthly Responsibilities
• Address incoming technical questions, requests and consultation needs (analog and digital)
• Proactively communicate with dental practices to develop solutions for technical case questions

(analog and digital)
• Meet daily targets for call wait time, email response time and on-hold list management
• Clearly and thoroughly document case notes from customer conversations to guide production
• Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality

standards, client requests and company expectations are met
• Collect, maintain, and communicate quality metrics for domestic, international, and outsourced

manufacturing teams to resolve quality defects
• Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance

issues to ensure proper feedback, client follow-up, and continuous improvement

of lab practices
• Verify cases consist of correct product(s) listed, have the necessary items to proceed and are

scheduled properly to ensure production success
• Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator
• Develop and maintain complete and up-to-date records
• Develop a close working relationship with customer experience, manufacturing, operations and

sales staff to effectively perform job responsibilities

Skills and Qualifications
• High School Diploma or equivalent
• Knowledge of dental anatomy
• High-level customer service skills
• Excellent listening, communication, and organizational skills
• Experience in a similar field

Preferred Qualifications
• CDT in dental technology
• Experience managing a large client base
• Knowledge of quality assurance methods and procedures
• Ability to manage multiple tasks

The Technical Support Engineer will work as a part of the Parallel Team in providing a full range of IT Support to users throughout the Enterprise and specializing in support of O365, device management (Intune), network infrastructure, computer hardware, and software applications. The Technical Support Engineer will respond to end user support tickets, assist in User Acceptance Testing and writing Application Support SOPs. This role is onsite and will be split between two Production facilities. It will also require occasional travel to company-owned Retail stores and Distribution Centers.

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit

• Setup and support hardware including, but not limited to, desktop and laptop computers, printers, tablets, and phones.
• Assist with a variety of end-user support requests including password resets, printing challenges, systems access, and application troubleshooting ensuring that the IT department meets agreed upon SLAs while providing world class support.
• Configure applications as needed by the business.
• Provide end user support via phone, email, and other company remote access platforms.
• Triage technical requests submitted via phone, email, or web tickets and escalate as required.
• Track support tickets via the companys ticketing system.
• Provide after-hours and weekend/holiday support as part of the team on-call rotation.
• Escalate Application issues internally and to 3rd party vendors as needed and follow to resolution; providing prompt follow up to the user and 3rd party vendor.
• Work closely across all business units to understand all systems.
• Provide IT management escalations to outstanding issues and problems as needed to resolve and correct.
• Comply with policies and procedures as specified in the Parallel Employee Policy Manual and Quality Management System.
• Other functions as directed by management

Required

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Minimum 2 years providing technical support
• Good knowledge of general IT support tools and processes.
• A willingness to travel which may be required from time to time and may be on short notice.
• Willingness to work nights and/or weekends as part of the on-call rotation.
• Excellent English verbal/written and strong communication skills.
• Self-Starter, team player and service excellence mindset.

Preferred

• Ability to communicate complex technical terms to all levels of users, in a non-technical manner.
• Knowledge of O365 Administration and Intune Endpoint Management systems a plus.
• Experience with LAN/WAN, firewalls, and common networking technologies
• Exposure to retail technical environments and operations is highly desirable, or other related experience in supply chain or e-commerce environments.
• Continuously improve upon technical skill sets within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service
• Ability to diagnose and troubleshoot complex hardware and software issues independently.
• Think outside of the box to suggest innovative ideas for process improvements.
• Be an independent and fast learner.
• Deal with ambiguity and thrive in a fast-paced business environment.

• Must be able to remain in a stationary position 75% of the time.
• The person in this position occasionally needs to move about inside the office to access filing cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery
• The person in this position frequently communicates with other employees/customers. Must be able to exchange accurate information in these situations.

• Are self-motivated; micro-managing isnt fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the traditional solution is not the best one

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

PARALLEL IS UNITED BY OUR VISION, Mission, & Values

Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

About the Role:

The L1 Customer Support Representative will play a vital role in providing superior customer support to CAKE product users. Reporting to the Customer Support Manager, you will be responsible for answering and documenting customer calls, resolving inquiries, and ensuring customer satisfaction. Success in this role will depend on your ability to deliver excellent service, demonstrate strong problem-solving skills, and collaborate effectively with the team.

Location: The role will be located at our Tampa HQ.

In this role, you will:

• Own the customer support process and ensure timely and effective resolution of customer inquiries.
• Define customer support protocols and procedures, maintaining a high level of professionalism and adherence to company policies.
• Develop a deep understanding of CAKE products and services to provide accurate and comprehensive support.
• Deliver exceptional customer service by actively listening to customers, providing relevant solutions, and maintaining a positive rapport.
• Communicate effectively with customers via phone, email, SMS, and Chat, offering product guidance, troubleshooting assistance, and alternative solutions.

• Excellent written and verbal communication skills to engage effectively with customers.
• Strong problem-solving and deductive reasoning abilities to diagnose and resolve customer issues.
• The ability to document troubleshooting steps and solutions accurately.
• Demonstrated conflict resolution skills to handle challenging customer interactions.
• The ability to thrive in a fast-paced, service-oriented environment with high expectations.
• Strong collaboration skills to work effectively with the support team and other departments.

• 1+ years of customer service experience in a phone call-center, chat/SMS customer communication environment, or front-of-house restaurant position.
• Experience in the hospitality industry (restaurants, hotels, or retail) in front-of-house operations.
• Knowledge of point-of-sale (POS) systems or other hospitality/retail technology.
• Familiarity with networking or technical troubleshooting.

We are seeking a full time Technical Support Engineer II who will be based out of our Rapid7 office in Tampa, Florida! In this role you will be supporting customers by using your technical skills to troubleshoot complex issues via phone, email, and video conferencing. This is a hybrid role, 3 days on-site, 2 days remote.

About the Team

Our ever-growing Technical Support team is seeking candidates who are passionate about delivering exceptional customer experiences by solving complex technical challenges. This position focuses on becoming a subject matter expert in our industry-leading cloud security and compliance platform, InsightCloudSec. InsightCloudSec is an all-in-one solution that provides continuous visibility and automated governance across multi-cloud environments, empowering organizations to manage risk and maintain compliance at scale.

About the Role

As a Technical Support Engineer II, you will provide expert-level assistance to a diverse, security-focused audience using InsightCloudSec. This role offers an exciting opportunity for someone eager to grow in a fast-paced, cloud-centric environment with endless opportunities for learning and career advancement.

As a Technical Support Engineer II you will be responsible for:

• Manage daily support case volume and backlog, ensuring timely response and resolution while maintaining high customer satisfaction and meeting service level objectives.
  
• Identifying recurring issues and patterns in support cases, collaborating with Engineering and Product teams to drive root cause analysis and implement long-term solutions.
  
• Cultivating customer trust by becoming an expert in InsightCloudSec software.
  
• Coordinate with Customer Account teams to address any technical issues impacting a Customer's success.
  
• Providing mentorship and guidance to global support engineers, fostering skill development, knowledge sharing, and a collaborative problem-solving environment.
  
• Building relationships and partnerships with other internal InsightCloudSec teams.
  
• Proactively sharing information and expertise regarding recent fixes, and best practices in the cloud.
  

• At least 5 years' of experience in a technical customer facing role with a minimum of 2 years' experience with cloud technologies (AWS, Azure, OR GCP).
  
• Proficiency in containerization technologies (e.g., Docker, Kubernetes).
  
• Proficiency with command-line tools and Linux operating system environments.
  
• Experience with REST APIs, including the ability to debug API request/response cycles.
  
• Excellent troubleshooting skills: ability to analyze logs, identify root causes, and resolve ambiguous technical issues.
  
• Fundamental understanding of Cloud Security Posture Management (CSPM).
  
• Basic knowledge of Cloud IAM (roles, policies, permissions across a cloud service provider).
  
• Cross-functional teamwork: Collaboration with global product teams and engineering to drive issue resolution, align priorities, and ensure seamless customer support experience.
  
• Exceptional communication: Ability to articulate complex information clearly and concisely to diverse audiences, ensuring understanding, alignment, and efficient issue resolution with internal teams and external customers.
  
• Strong time management: Balance active cases, backlog, and priorities to consistently meet service goals.
  

Job DescriptionJob Description

The Company: Leixir Dental Laboratories are full-service state-of-the-art dental labs which offer a complete range of leading-edge dental products. Our labs represent a perfect balance between innovative technology and traditional methods. We are the leader in state-of-the-art cosmetic and restorative dentistry, and our labs are committed to providing you with the best, most up-to-date products and services.

This is a Dental Lab manufacturing support position. This not an IT related position.

Job Overview:

The Client Technical Support Manager is responsible for leading the technical support and surgical advocate teams across Leixir U.S. labs to deliver a standardized, exceptional Leixir experience.

The role will impact Leixir’s key results by driving:

• Client Loyalty: enabling access to the technical expertise clients are seeking
• Quality: facilitating internal technical guidance and customer collaboration
• Fewer Remakes: overseeing the review, analysis and recommendations re: remakes
• Turnaround Time: leading the efficient resolution of queries and hold cases

This role will require a strong focus on team leadership, cross-functional collaboration and client interactions. The ideal candidate will have a solid technical background in dental lab products, excellent problem-solving skills, and the ability to manage multiple priorities effectively.

Key Responsibilities:

Team Leadership and Oversight

• Employee Management: Help translate corporate objectives to lab and individual job priorities, activities and objectives. Support employees to achieve performance targets and ensure adherence to company policies and procedures.
• Employee Development: Train, coach and mentor employees for customer interactions and efficient issue resolution.
• Department Success: monitor achievement of service level targets and assess workload and competencies to recommend changes (new hires, moves, etc.) to deliver results.
• Process/System Optimization: identify opportunities to improve client experiences and drive solutions, training and communications across CTS and surgical advocates to implement change.
• One Team: Drive listening, collaboration and learning across all Leixir labs to guide best practices for technical support and a united Leixir customer experience.

Client Technical Support (Inbound Questions)

• Client Support: Serve as client contact (phone, email and MLC) for technical case questions. Troubleshoot, advise and relay outcomes to CX, sales and production teams.

• Client Experience Support: Serve as resource for Client Experience team when client questions require technical and/or local case expertise.

• Accessibility & Responsiveness: Achieve key performance metrics for call wait time, email response time and timely customer issue resolution.

Client Onboarding

• Welcome Calls: Proactively contact clients following first cases to establish relationship, address inquiries and support adoption.

• Trial Support: Align with sales on client-specific trial success criteria and work with clients and internal stakeholders to achieve trial goals.

Case Management & Client Interaction

• Technical Questions/Concerns : Serve as main point of contact for resolving technical queries from booking, production and other internal teams. Contact customers to obtain missing information and/or collaborate on solutions to successfully complete cases.
• Hold Cases : Address any delays or holds, ensuring proper communication and follow-up with clients and timely resolution of issues.
• Digital Scan Support: Communicate with clients when digital rescans are required and provide feedback when scans are manageable, but improvements could drive better outcomes. Educate customers and review rescans submitted.
• Product Adjustments : Work with clients and internal teams to make necessary case adjustments. Provide in-office consultations related to products or procedures as needed.
• Rush Cases : Prioritize and manage rush orders to meet critical deadlines.
• Internal Communications & Documentation : Clearly and thoroughly document case notes from customer conversations into relevant systems to inform Field, CX and Production teams.

Remake Management & Quality Control

• Remakes: Review remake cases, evaluate root cause of issues, recommend corrective actions and communicate with production teams on any issues, defects or non-conformance issues to ensure proper feedback, client follow-up, and continuous improvement of lab practices.
• Quality Control Oversight (as needed) : Ensure all aspects of production meet the highest standards across booking, design, digital scanning and final products.

Required Skills and Qualifications:

• Technical Knowledge : In-depth understanding of dental lab products & production processes.
• Experience : Minimum of 5 years of experience in a production or technical service role, preferably within the dental or healthcare industry.
• Communication Skills : Excellent verbal and written communication skills to work with internal teams and clients.
• Problem-Solving : Strong ability to identify issues and implement corrective actions promptly.
• Team Leadership : Proven experience working within cross-functional teams, driving collaboration between departments and managing direct reports.
• Time Management : Strong organizational skills; can manage multiple tasks and deadlines.
• Attention to Detail : Excellent attention to detail, ensuring quality control at all stages.
• Customer Service : Previous experience in a client-facing role in healthcare or dental services.

Qualifications:

• Software Proficiency : Familiarity with case management software, production tracking tools, or other industry-related systems.
• CDT in Dental Technology
• Quality Assurance: Knowledge of quality assurance methods and procedures

Location:
Our network of dental laboratories spans six states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, Texas, and New York. The Leixir Home Office is in Tampa, Florida.

Interview Process
As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved.

• 1. Information Screening : The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
  2. Panel Interview : 45-minute interview with the Operations Manager. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job’s functions.
  3. Offer : The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent. At this time, we will complete a background check.

• Culture:

  Leixir's company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong – we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork – we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!

• Client Loyalty: enabling access to the technical expertise clients are seeking
• Quality: facilitating internal technical guidance and customer collaboration
• Fewer Remakes: overseeing the review, analysis and recommendations re: remakes
• Turnaround Time: leading the efficient resolution of queries and hold cases

• Employee Management: Help translate corporate objectives to lab and individual job priorities, activities and objectives. Support employees to achieve performance targets and ensure adherence to company policies and procedures.
• Employee Development: Train, coach and mentor employees for customer interactions and efficient issue resolution.
• Department Success: monitor achievement of service level targets and assess workload and competencies to recommend changes (new hires, moves, etc.) to deliver results.
• Process/System Optimization: identify opportunities to improve client experiences and drive solutions, training and communications across CTS and surgical advocates to implement change.
• One Team: Drive listening, collaboration and learning across all Leixir labs to guide best practices for technical support and a united Leixir customer experience.

• Client Support: Serve as client contact (phone, email and MLC) for technical case questions. Troubleshoot, advise and relay outcomes to CX, sales and production teams.

• Client Experience Support: Serve as resource for Client Experience team when client questions require technical and/or local case expertise.

• Accessibility & Responsiveness: Achieve key performance metrics for call wait time, email response time and timely customer issue resolution.

• Welcome Calls: Proactively contact clients following first cases to establish relationship, address inquiries and support adoption.

• Trial Support: Align with sales on client-specific trial success criteria and work with clients and internal stakeholders to achieve trial goals.

• Technical Questions/Concerns : Serve as main point of contact for resolving technical queries from booking, production and other internal teams. Contact customers to obtain missing information and/or collaborate on solutions to successfully complete cases.
• Hold Cases : Address any delays or holds, ensuring proper communication and follow-up with clients and timely resolution of issues.
• Digital Scan Support: Communicate with clients when digital rescans are required and provide feedback when scans are manageable, but improvements could drive better outcomes. Educate customers and review rescans submitted.
• Product Adjustments : Work with clients and internal teams to make necessary case adjustments. Provide in-office consultations related to products or procedures as needed.
• Rush Cases : Prioritize and manage rush orders to meet critical deadlines.
• Internal Communications & Documentation : Clearly and thoroughly document case notes from customer conversations into relevant systems to inform Field, CX and Production teams.

• Remakes: Review remake cases, evaluate root cause of issues, recommend corrective actions and communicate with production teams on any issues, defects or non-conformance issues to ensure proper feedback, client follow-up, and continuous improvement of lab practices.
• Quality Control Oversight (as needed) : Ensure all aspects of production meet the highest standards across booking, design, digital scanning and final products.

• Technical Knowledge : In-depth understanding of dental lab products & production processes.
• Experience : Minimum of 5 years of experience in a production or technical service role, preferably within the dental or healthcare industry.
• Communication Skills : Excellent verbal and written communication skills to work with internal teams and clients.
• Problem-Solving : Strong ability to identify issues and implement corrective actions promptly.
• Team Leadership : Proven experience working within cross-functional teams, driving collaboration between departments and managing direct reports.
• Time Management : Strong organizational skills; can manage multiple tasks and deadlines.
• Attention to Detail : Excellent attention to detail, ensuring quality control at all stages.
• Customer Service : Previous experience in a client-facing role in healthcare or dental services.

• Software Proficiency : Familiarity with case management software, production tracking tools, or other industry-related systems.
• CDT in Dental Technology
• Quality Assurance: Knowledge of quality assurance methods and procedures

• 1. Information Screening : The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
  2. Panel Interview : 45-minute interview with the Operations Manager. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job's functions.
  3. Offer : The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent. At this time, we will complete a background check.
• Culture:
  
  Leixir's company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong - we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork - we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!

• Collaborate with customers to troubleshoot and resolve complex network and product related issues
• Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
• Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
• Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
• Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.

• Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
• 7+ years in network management supporting external enterprise customers
• 2+ years in high touch or managed customer support environment
• Proven expertise in customer relationship and management
• Experience in enterprise or service provider network management environments preferred.
• Experience working onsite at customer locations and cooperatively with HQ teams
• Demonstrated ability to identify and resolve complex network and systems issues
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHCSA or equivalent)
• Knowledge of Windows and Linux operating system environments
• Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to travel up to 25%
• Project Management Certification (PMP) is preferred
• VMware Certification is a preferred
• Dell DOSD (Onsite Server Hardware Support) Certification is preferred

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts