131 Tech Data jobs in Tampa

Provides on-demand support to understand and resolve product issues revealed before, during, or after the manufacturing of an RTG product. The Technical Support Engineer has the responsibility and authority to use their education, experience, and professional discretion to immediately resolve issues. If resolving the issue requires additional RTG team members, they must identify and engage, as deemed necessary, and subsequently manage expectations of the party with the issue. Getting issues clearly identified, contained, resolved, coordinating documentation updates and notifications in a way that prevents future issues, with urgency, is their measure of success. Day to day supervision will come through operations, but reporting structure is through Engineering

The Nuts and Bolts

• Pre-Order Support - Work with Sales, Customer Service and Quotations on Specifications, Weight and Center of Gravity Analysis and other documentation; support from Applications Engineering or Designers may be required
• In-Process Order Support - accommodate revised specifications, design, manufacturing, or mounting or issues
• Post-Delivery Support - resolve in-service issues with customers, RTE sites, and 3 rd Party distributors related to quality, warranty, and repairs that may require on-site service
• Work directly with Designers and Engineers to create permanent corrective actions for known issues
• Design and release Prototype, Warranty or replacement parts as needed
• Participate in product re-design or new product development teams to identify opportunities for product or process improvement
• Design and check support for orders and New Product Development projects as necessary
• Engineering Change Requests (ECR's) - complete Engineering Change Requests (ECR's) as necessary to resolve problems
• Product Specifications and Mounting Instructions - engage in the Creation and Revision as necessary
• Technical Bulletins - coordinate with Marketing and Communications on the creation and distribution of Technical Bulletins as necessary
• Safety and Regulatory compliance - support creation and revision of standards for design, as necessary
• Attend NTEA, The Association for the Work Truck Industry, Conferences and trade shows, as necessary.
• Maintain access to and relationships with OEM truck manufacturers web-portals and personnel that support RTG's and its customer's businesses initiatives.
• Maintain working knowledge of existing and forth-coming regulations that impact RTG and its customer's businesses.
• Identify and attend individual and team training sessions as necessary. Support Training of RTG team members when delegating tasks or responsibilities as necessary.

Required Credentials

• Associate's degree in Mechanical Engineering, similar program or equivalent work experience

• Minimum of five (5) years of related engineering experience; truck body, vocational vehicle, and up-fit experience is required
• Work related experience with designing hydraulic and electrical systems
• Prior experience with Lean Manufacturing, 5S etc. preferred
• Manufacturing industry or background experience preferred
• SolidWorks and PDM certification preferred

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks , we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tools Purchase Program
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.

To learn more about Careers with Reading Truck visit our careers page Virtual Job: false

• Provide advanced technical support to customers via phone, email, and chat, resolving complex hardware and software issues.
• Diagnose and troubleshoot technical problems, identifying root causes and implementing effective solutions.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and track their resolution.
• Document support interactions, solutions, and technical information accurately in the knowledge base.
• Mentor and train junior technical support staff, providing guidance and sharing expertise.
• Identify trends in customer issues and provide feedback to product and engineering teams for product improvements.
• Develop and maintain support documentation, FAQs, and user guides.
• Participate in the testing and release of new product versions, providing support readiness.
• Contribute to the continuous improvement of support processes and tools.
• Ensure a high level of customer satisfaction through timely and effective issue resolution.
• Manage assigned cases and prioritize workload effectively.
• Stay up-to-date with product updates and new features.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity.
• In-depth knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Strong diagnostic and troubleshooting skills.
• Excellent communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to explain complex technical issues in a clear and concise manner.
• Proven ability to work independently and as part of a team.
• Experience mentoring or training junior staff is highly desirable.
• Patience and empathy when dealing with customer issues.

• Provide high-level technical support and troubleshooting for SaaS products.
• Diagnose and resolve complex software and hardware issues for customers.
• Manage and prioritize incoming support tickets and customer inquiries.
• Document technical solutions and create articles for the knowledge base.
• Escalate unresolved issues to engineering and development teams.
• Assist customers with product configuration, setup, and best practices.
• Identify trends in customer issues and recommend product improvements.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay up-to-date with product updates and industry best practices.

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat, addressing complex inquiries and issues.
• Diagnose, troubleshoot, and resolve software and hardware malfunctions.
• Escalate unresolved issues to engineering or development teams with detailed documentation.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring issues and trends, providing feedback to product development for improvements.
• Train and mentor junior support staff, sharing expertise and best practices.
• Manage and prioritize support tickets effectively to meet service level agreements (SLAs).
• Proactively monitor system performance and identify potential issues before they impact users.
• Document all support interactions and resolutions accurately in the CRM system.
• Collaborate with cross-functional teams, including sales, product management, and engineering, to ensure a seamless customer experience.
• Participate in the development and refinement of support processes and tools.
• Stay current with product updates, new releases, and industry best practices.
• Contribute to a positive and collaborative remote team environment.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support role, with a focus on software and hardware troubleshooting.
• Proficiency in diagnosing and resolving issues related to operating systems (Windows, macOS, Linux), networking, and cloud services.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Strong understanding of database concepts and SQL.
• Excellent analytical and problem-solving skills, with a meticulous attention to detail.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to work autonomously and manage time effectively in a remote setting.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Customer-focused mindset with a passion for delivering outstanding support.
• Ability to remain calm and professional under pressure.
• Experience in troubleshooting complex application integrations is highly desirable.

• Providing advanced technical support to customers via phone, email, and chat.
• Diagnosing and resolving complex hardware, software, and network-related issues.
• Troubleshooting and documenting technical problems and their solutions.
• Escalating unresolved issues to appropriate internal teams, providing detailed information.
• Contributing to the creation and maintenance of a comprehensive knowledge base and FAQ section.
• Identifying recurring technical issues and providing feedback to product development and engineering teams.
• Guiding customers through product installations, configurations, and troubleshooting steps.
• Ensuring high levels of customer satisfaction through efficient and effective support.
• Mentoring junior support staff and sharing technical expertise.
• Staying current with product updates, new features, and industry best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, helpdesk, or IT support roles.
• In-depth knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
• Proven ability to troubleshoot complex technical problems systematically.
• Excellent communication, listening, and interpersonal skills.
• Experience with remote support tools and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A patient and customer-centric approach to problem-solving.
• Must be self-motivated and able to work independently in a fully remote setting.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

• Provide advanced technical support to customers via phone, email, chat, and remote sessions, addressing complex hardware and software issues.
• Troubleshoot, diagnose, and resolve critical customer problems, ensuring minimal downtime and maximum customer satisfaction.
• Escalate unresolved issues to appropriate engineering or development teams, acting as a liaison between customers and internal resources.
• Document all technical issues, resolutions, and customer interactions accurately in the ticketing system.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and user guides.
• Identify recurring issues and trends, providing feedback to product management and development teams for product improvement.
• Conduct remote training sessions and demonstrations for customers on product usage and troubleshooting techniques.
• Proactively monitor customer systems and provide recommendations for optimization and preventative maintenance.
• Contribute to the continuous improvement of support processes and tools.
• Mentor and train junior support engineers, sharing expertise and best practices.
• Participate in on-call rotation to provide 24/7 support coverage as needed.
• Stay up-to-date with product updates, new features, and industry best practices.
• Assist in the development and execution of customer success initiatives.
• Analyze support metrics and identify areas for efficiency gains.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in technical support, helpdesk, or a similar customer-facing role, with at least 2 years in a senior capacity.
• Proven expertise in troubleshooting complex hardware and software issues across various operating systems (Windows, macOS, Linux).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with cloud platforms (AWS, Azure) and related services is a plus.
• Proficiency with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Self-motivated with the ability to work independently and manage time effectively in a remote environment.
• Experience in scripting languages (e.g., Python, PowerShell) is beneficial.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.

• Provide expert-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Diagnose and identify root causes of technical problems, implementing effective solutions.
• Escalate unresolved issues to appropriate engineering or development teams, providing detailed information.
• Create and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Assist in training and mentoring junior technical support staff.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Manage and prioritize support tickets to ensure timely resolution of customer requests.
• Contribute to the continuous improvement of support processes and tools.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Participate in on-call rotation as needed for critical issue resolution.
• Stay current with product updates, new features, and industry best practices.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, preferably in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Proficiency in diagnosing and resolving hardware and software conflicts.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and handle stressful situations with professionalism in a remote environment.
• Customer-focused mindset with a dedication to providing exceptional service.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Must have a reliable high-speed internet connection and a quiet, dedicated workspace.

• Provide advanced technical support for hardware, software, and network issues via phone, email, and ticketing system.
• Diagnose, troubleshoot, and resolve complex technical problems in a timely manner.
• Escalate unresolved issues to appropriate IT teams or vendors, ensuring proper documentation.
• Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
• Train and mentor junior technical support staff.
• Participate in the implementation and deployment of new hardware and software.
• Identify trends in support requests and recommend proactive solutions.
• Contribute to the improvement of IT support policies and procedures.
• Ensure excellent customer service and user satisfaction.
• Manage and prioritize support tickets effectively.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or helpdesk roles.
• In-depth knowledge of Windows and macOS operating systems.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with IT support ticketing systems (e.g., ServiceNow, Zendesk).
• Proficiency with common business applications (e.g., Microsoft Office Suite, G Suite).
• Excellent diagnostic and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• CompTIA A+, Network+, or similar certifications are highly desirable.