20,005 Technical Assistance jobs in the United States
Program Coordinator & Technical Assistance
Posted 5 days ago
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Job Description
The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets. Under Local Law 199 of 2019, the Department of Sanitation is required to implement a program known as Commercial Waste Zones (CWZ), which transfers the regulation of private waste haulers to the Department of Sanitation. DSNY is seeking a Community Coordinator to join the Bureau of Strategic Initiatives within the Agency & Building Containerization Unit's Schools Team. Reporting to Senior Management with varying degrees of latitude for independent initiative, judgment, and decision making, the successful candidate will perform both in-person and remote outreach, professional, complex, and responsible program management, data management and stakeholder correspondence, field operations work, and community engagement on Department waste management & containerization programs and initiatives within schools, including:
- Conducting outreach to New York City Schools receiving DSNY service.
- Overseeing the coordinated development of informational materials, online tools, and public education strategies aimed at promoting Recycling and Organics Diversion in New York City Schools.
- Managing online tools, workflow processes, and communications pertaining to recycling programs; gathering and analyzing related operational and educational data regularly.
- Researching, evaluating, and making recommendations on program implementation and operational planning.
- Preparing comprehensive reports and presentations on the status of programs and the results of research studies.
- Serving as a Department liaison with New York City Schools.
- Developing contacts within City government and with other recycling and waste management professionals.
- Support for other Bureau functions as needed. May require evening or weekend work, as relevant.
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred SkillsExtensive knowledge of New York City, its Schools, and/or Agencies - Experience in public outreach and education with both adults and children - Extensive knowledge of New York City waste management & containerization laws - Experience developing programs enabling New York City agencies and institutions to comply with laws and policies. - Strong communications skills ability to tailor complex messages to diverse audiences. - Strong administrative, organizational, interpersonal, writing, and data management skills. - Proficiency in use of word processing and data management applications including MS Word, Excel, and PowerPoint, as well as basic customer relationship management platforms. - In addition to English, fluency in a foreign language including, but not limited to: Spanish, Chinese, Russian, Korean, Haitian Creole, Arabic, Bengali, Hindi, Urdu, and Hebrew. - Possession of a New York State Motor Vehicle Driver's License.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at studentaid.gov/pslf.
Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
FEMA Technical Assistance Contractor
Posted 9 days ago
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Job Description
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA)Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2.
The Mid-Level FEMA Contractor will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits.Serco strives to providesupport quickly and efficiently to FEMA's mission by providing assistance to those effected by man-made and natural disasters.
**This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance**
**This position is contingent upon customer requirements and/or their approval**
In these roles, you will provide expertise in the following Disciplines:
+ Accountants
+ Appraisers (Commercial experience)
+ Archaeologists
+ Architectural Historian
+ Biologists
+ Commercial Property Insurance Specialists
+ Construction Inspectors
+ CPA's
+ Database Developers
+ Ecologists
+ Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)
+ Environmental Planners
+ Estimators
+ Financial Analysts
+ Floodplain Managers-Certified
+ General Planners
+ Geologists
+ Graphic Artists
+ Health Scientists
+ Historic Architects
+ Horticulturalists
+ Hydrologists
+ Industrial Hygienists
+ Managers-(Project or Construction)
+ Technical Writers
+ Water Quality Specialists
+ Wetlands Specialists
**Qualifications**
**To be successful in this role, you will have:**
+ Federal Emergency Management Agency (FEMA) Public Assistance (PA) experience or relevant experience
+ A Bachelor's degree or appropriate years of relevant experience (depending on LCAT)
+ Depending on the LCAT a professional certification may be required/preferred
+ Must have the ability to obtain and maintain DHS Public Trust
+ Must be a United States Citizen
+ Microsoft Office skills
+ Must have ability to deploy to any location in zone 2 with a 24-48 hour notice
+ _Zone 2 includes Arkansas, Colorado, Illinois, Indiana, Louisiana, Michigan, Minnesota, Montana, New Mexico, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Utah, Wisconsin and Wyoming_
+ Must be comfortable and experienced using a Smart Phone
+ The ability to go on 6-12-month deployments at a minimum
+ Must have a sound technical knowledge base of discipline's standard concepts, principles and techniques
+ Must be able to work independently, in a team environment and under stressful conditions with tight deadlines
**Additional desired experience and skills:**
+ Knowledge of the FEMA Public Assistance Program/Policy
+ Trained in the PA delivery model preferred
+ Active FEMA badge
If you are interested in supporting and working with our FEMA efforts then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is$93,600.00 to$208,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _70867_
**Recruiting Location : Location** _US-VA-Herndon_
**Category** _Engineering_
**Position Type** _Part-Time_
**Security Clearance** _Other_
**Clearance Details** _Ability to obtain and maintain DHS Public Trust_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPFEMAPAS_
Training and Technical Assistance Associate
Posted 5 days ago
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Job Description
Virginia Commonwealth University's School of Education advances learning and knowledge through impactful research, teaching and engagement to provide our students, professionals and communities with the tools to create progressive change. We prepare and support professionals to lead change and inform social, economic, health and educational policy and practice.
The Rehabilitation Research and Training Center (RRTC), a grant-funded unit in the School of Education, enhances services and supports for individuals with disabilities, including those with autism spectrum disorder, by promoting research-based practices in schools and the community through training, technical assistance, research, and collaboration.
The RRTC's Customized Behavior Application Training initiative provides evidence-based regional training and technical assistance to participating school divisions, aiming to enhance the capacity of public school practitioners in behavioral assessment and intervention.
We are seeking applications for a Training and Technical Assistance Associate position to support regional partnerships in one of three Virginia areas: central Virginia (Superintendent's Region 1), the Northern Neck (Superintendent's Region 3), or Southside Virginia (Superintendent's Region 8). This role requires on-site work within the assigned region and does not offer remote work options.
The focus of this position is to provide in-person coaching and consultation services that emphasize implementing evidence-based practices in public school settings, applying behavioral assessment in the context of public schools, and implementing feasible interventions for students with autism and related disabilities within the educational context. In this pivotal role, the responsibility lies in facilitating regionally-based training initiatives, fostering collaboration with various school professionals, and strategically developing and executing project objectives to ensure positive impacts and outcomes for students with autism and related disabilities. Note to applicants: This is a grant-funded position.
Position Responsibilities: Providing regionalized training and technical assistance support to identified regions to designated division liaisons on research-based content and on-the-job coaching in behavior assessment and intervention applications within the public school setting;
Developing online training coursework to provide statewide training opportunities on critical topic areas;
Facilitating online content;
Providing regionalized technical assistance to comprehensive public schools and school divisions to increase capacity and improve services for students with ASD across the age range; Coaching division-level staff in the implementation of evidence-based practices for individuals with ASD; Assisting public schools and school divisions in developing systems change plans for improving services to students with ASD;
Developing and delivering targeted training in numerous live and online formats;
Coordinating and collaborating with statewide stakeholders on the development of additional products to meet the needs of students with ASD across the state;
Providing data collection and research development related to the goals of VCU-RRTC by writing and disseminating training materials.
Providing consultative and coaching services to school division personnel in identified regions regarding implementing evidence-based practices and behavior analysis in regional partnerships.
Maintaining excellent communication with supervisor, co-workers, and external staff through written and verbal communication, completing data collecting and reporting on time, responding to requests for information promptly through electronic communication, and other means; and completing additional projects as assigned to support the RRTC's work in local and statewide service improvement plans and statewide goals.
Required Qualifications: Master's degree in education, psychology, behavior analysis, or a related field and equivalent training;
Holds an active Virginia teaching licensure and is in good standing with the Virginia Department of Education;
Extensive knowledge of evidence-based practices used with children and adolescents with disabilities who have interfering behaviors;
Prior experience in delivering systematic personnel training and technical assistance within a public school setting;
Excellent verbal and written communication skills;
Experience developing and implementing live or online training and education in autism;
Ability to travel regionally and overnight;
Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a faculty member at VCU.
Preferred Qualifications: Certification and Virginia state licensure as a Board Certified Behavior Analyst in good standing with the Behavior Analyst Certification Board and the Virginia Board of Medicine;
Prior experience in teaching or administration in public school systems;
Prior experience developing and implementing live and online training and education.
Position Type: Teaching & Research Faculty
Full time equivalent: 1
ORP Eligible: Yes
Tenure: Ineligible
Rank: Instructor
Months: 12
Department: SOE Spec Ed & DP - RRTC
Salary: $75,000 - $87,000
Contact Information:
Contact Name: Geoff Loughrey
Contact Email:
Contact Phone:
Automotive Technical Assistance Agent - US
Posted 4 days ago
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Job Description
**Key responsibilities:**
**Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.**
**Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.**
**Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.**
**Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.**
**Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.**
**Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.**
**Qualifications:**
**Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience**
**Certifications: ASE Certified (minimum 2). The National Certification is ideal. State certification is acceptable, however candidate must be willing to get the ASE certification once hired**
**Language: Bilingual (French Canadian and English) is required**
**Experience: Minimum 3 years of hands-on experience as an Automotive Technician (** **dealership preferred** **,** **but independent repair facilities are acceptable** **). Previous experience in customer service, or related fields is also preferred, but not required.**
**Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.**
**Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.**
**Problem-Solving: Ability to think critically and provide effective solutions under pressure.**
**Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.**
**Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.**
**Work Environment**
**Able to work shifts within the call center's hours of operation: Monday - Friday (7 a.m. - 8 p.m. Eastern time)**
**All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
Help Desk Support
Posted 2 days ago
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Job Description
We are looking for a proactive and customer-oriented IT Support Technician to join our technical support team. This role is ideal for individuals with hands-on experience in desktop support and a passion for helping users resolve hardware and software issues. You will be responsible for maintaining IT equipment, assisting users with technical problems, and ensuring smooth day-to-day operations of desktop systems and peripherals.
Key ResponsibilitiesHardware & Software Support
+ Set up, configure, and maintain desktops, laptops, printers, scanners, copiers, faxes, and projectors.
+ Install and troubleshoot software applications and operating systems.
+ Investigate and resolve hardware and software issues both remotely and on-site.
+ Evaluate software patches and updates to determine their effectiveness in resolving desktop issues.
End-User Assistance
+ Provide technical support to staff via phone, email, and in-person.
+ Educate users on resolving common hardware/software problems and best practices.
+ Deliver software application support and guidance for Microsoft Office and other business tools.
+ Assist with onboarding new employees by setting up workstations and ensuring proper system access.
Inventory & Asset Management
+ Monitor inventory levels of frequently used IT equipment and supplies.
+ Maintain a working inventory of desktop support items and submit requests for replenishment as needed.
+ Record and track receipt of computer equipment and maintain accurate asset logs.
Video Conferencing & Peripheral Support
+ Provide on-site support for video conferencing hardware and software.
+ Maintain and install printers, scanners, and other peripheral devices.
Required Qualifications
+ High School Diploma or GED.
+ 6+ months of experience supporting Microsoft Office products and assisting end-users.
+ Strong customer service and communication skills (written and verbal).
+ Basic understanding of computer hardware, software, and peripheral devices.
+ Associate's Degree in Information Technology or related field.
+ 6 months to 2 years of experience in a desktop support or IT technician role.
Technical Skills
+ Help Desk & Desktop Support
+ Customer Service & Communication
+ Computer Hardware & Software Troubleshooting
+ Microsoft Office Suite (Word, Excel, Outlook)
+ Printer & Peripheral Maintenance
+ Inventory Management
+ Video Conferencing Support
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in La Crosse,WI.
Application Deadline
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Support
Posted 23 days ago
Job Viewed
Job Description
We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.
Key Responsibilities:
+ Provide deskside support for users based on dispatched service tickets or direct requests
+ Perform break/fix support for laptops, desktops, and peripheral devices
+ Install and configure specialty software not packaged in SCCM
+ Remove devices from the network as directed by security protocols
+ Diagnose and resolve printer issues, including toner replacement
+ Maintain CMDB entries and manage on-call schedules using ServiceNow
+ Participate in daily/weekly meetings for incident and outage management
+ Support Disaster Recovery and Business Continuity planning
+ Manage user access, entitlements, and privileged access
+ Deliver "white glove" support to senior leadership when required, including occasional after-hours support
Requirements
Required Qualifications:
+ High school diploma and 5+ years of relevant IT support experience
+ Current Public Trust clearance or ability to obtain one
+ Experience providing Tier II support in a Windows office environment
+ Strong communication and customer service skills
+ Familiarity with ITSM ticketing systems
Preferred Qualifications:
+ Experience with Windows 10, Microsoft Office, Exchange/Outlook
+ Prior experience supporting senior leadership or executive offices
+ Familiarity with multi-building support environments
+ Experience with ServiceNow and SCCM
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Support
Posted 1 day ago
Job Viewed
Job Description
Max Pay Rate: $28.00
Work Arrangement: Remote
Agency Interview Type: In person only
Engagement Type: Contract
NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation.
Complete Description:
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
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Grants and Technical Assistance Program Manager
Posted today
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Job Description
Summary:
The Department of Transportation Planning of the Metropolitan Washington Council of Governments (COG) is seeking a grants and technical assistance program manager to provide project management, grant writing/management, and project selection support for programs/projects that are primarily funded by the National Capital Region Transportation Planning Board (TPB), which is the agency designated under federal law as the Metropolitan Planning Organization (MPO) for the Washington region.
Job ID/Number: DTP-
Posted Date: 9/5/2024
Job Location: Washington, DC
Position Type: Full-time
Division: Department of Transportation Planning
Description:
The successful candidate for this position would bring a combination of project management skills, coordination capabilities, and technical expertise to manage technical assistance programs which primarily serve the TPBs local government members, as well as providing grant writing, grants management services, and grant support materials for the TPBs member agencies.
The TPBs local technical assistance programs include the Transportation Land-Use Connections (TLC) Program, the Regional Roadway Safety Program (RRSP), the Transit Within Reach (TWR) Program, and more. The programs provide short-term consultant services to local jurisdictions for small planning and preliminary design/engineering projects. They were established by the TPB to promote regional policies to encourage alternative modes of transportation, vibrant communities, and roadways that are safe for all users. In any given year there are between 10 to 20 individual projects to manage (ranging from $60,000 to $100,000 each).
In addition, the program manager would oversee the project selection processes for funding that is suballocated to the TPB from the Transportation Alternatives Set-Aside Program, a federal grant program that funds design and construction of pedestrian and bicycle infrastructure at the local level (reviewing/selecting from approximately 25-40 applications per year in a short timeframe). This work requires close coordination with the regions three state departments of transportation.
Lastly this position would track and monitor federal, state and other grant opportunities, especially opportunities where TPB members individual or collaborative pursuit could support TPB goals, and could provide grants writing and management services to the TPBs members.
POSITION SUMMARY
The successful candidate for this position must have excellent project and program management skills, a strong knowledge of and interest in transportation and land-use planning, and should be comfortable performing routine, process-oriented tasks while also maintaining organizational awareness and thinking about ways to improve planning activities.
The successful candidate will:
- Manage multiple technical assistance projects from inception to completion, including solicitation for applications, project selection among competitive proposals, consultant procurement, and project implementation.
- Market and promote the technical assistance programs to potential applicants at the local level, as well as among stakeholders.
- Share information about completed technical assistance projects through webinars, website, and other peer exchange opportunities and events.
- Develop and maintain relationships among jurisdiction staff and consultants.
- Make presentations about technical assistance programs, projects, and related issues.
- Promote regional principles of the Transportation Planning Board (TPB) through local technical assistance.
- Manage and conduct the solicitation and project selection for the DC, Maryland and Virginia Transportation Alternatives Program funding.
- Track and monitor federal, state and other grant opportunities.
- Write and track letters of support member jurisdictions ask for from TPB.
- Other duties as needed.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Experience in managing multiple projects, meeting deadlines, and keeping numerous projects and program cycles simultaneously on schedule.
- Experience in grant management, including the development of scopes of work, coordinating competitive bid opportunities, contract review, invoicing and accounting procedures, and performance reporting.
- Ability to troubleshoot and quickly solve problems to keep projects moving.
- Excellent interpersonal communications skills, including working with technical staff and elected officials.
- Excellent writing skills including developing memoranda, reports, and website contentwith the ability to summarize information in a clear and concise manner.
- Ability to evaluate program effectiveness and adjust processes and systems to improve performance and efficiency.
- Understanding and appreciation of the work of local planning and transportation agencies, especially related to active transportation and roadway safety.
- Experience and comfort with public speaking and leading group discussions, including ability to prepare, produce, and present clear, effective, and accurate reports and presentations.
SUPERVISORY RESPONSIBILITIES
None
EDUCATION AND EXPERIENCE
No less than five years of project management experience working in transportation, urban planning, or a related field. Possession of a bachelors or masters degree in transportation planning, engineering, public administration, or a related field is preferred. Any equivalent combination of experience and training that provides the required knowledge, skills and abilities will be considered.
COMPUTER KNOWLEDGE AND SKILLS
Strong skills required for Microsoft Office programs (Word, Excel, PowerPoint, Teams). Experience with Microsoft Access or other database software. Experience with WordPress and/or SharePoint to support limited updates to existing websites (e.g., photo or text changes). ArcGIS, Adobe Creative Suite (Illustrator, InDesign, Photoshop) considered desirable.
COMMUNICATION SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, spreadsheets, and legal documents. Ability to respond to common inquiries or complaints from members, regulatory agencies, community leaders and members. Ability to effectively present meeting related or MPO process information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages, rates, and ratios and to draw and interpret numeric charts and graphs.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form and deal with a variety of abstract and concrete variables in situations where only limited standardization may exist.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to be at a computer for much of the day and to walk to in- or out-of-office meetings. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a fast-paced environment and requires the ability to handle multiple tasks at any given time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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#J-18808-LjbffrHardware Help Desk Support
Posted 10 days ago
Job Viewed
Job Description
- Provide quick and effective assistance with information technology systems
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to customers’ questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with desktop support engineers to provide customers with superior service
- Represent [Company X] with professionalism and integrity while helping to advance our company mission
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role
Company Details
Help Desk Support Specialist
Posted 26 days ago
Job Viewed
Job Description
We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.
Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.
Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.
Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)