41,098 Technical Assistance jobs in the United States

+ **Duties and Responsibilities**
+ Leverages adult learning principles and clinical practice standards to move towards a culture of continuous technical assistance improvement and clinical capacity building with innovative learning solutions
+ Develops technical assistance goals that are congruent with the organization and the Clinical Departments mission, vision, and strategic direction.
+ Provides technical assistance, resources and tools that define performance requirements, identify gaps between existing and required performance, analyze root causes that limit performance and recommend and/or implement learning solutions that focus on and deliver business results.
+ Utilizes current literature, research, and evidence-based findings in the design, implementation and evaluation of technical assistance solutions and education programs for staff learning and development.
+ Conducts onboarding, preceptorship, and ongoing professional training to ensure clinical staff are equipped to perform job responsibilities in accordance to Healthfirst standards and rules/regulations set forth by regulatory and compliance agencies.
+ Facilitates with subject matter experts, instructional designers, training agencies and technical assistance facilitators to design and deliver innovative learning solutions for performance enhancements needed to support the clinical departments business objectives.
+ Facilitates updating departmental training manuals, job aids, quick reference guides and the clinical departments policies/procedures.
+ Develop, implement, and evaluate a preceptorship training program curriculum to standardize the quality of preceptorship practices among the clinical teams.
+ Conducts field assessments as needed to evaluate clinical staff and update the preceptorship training program curriculum.
+ **.** **Minimum Qualifications**
+ Licensure: NYS RN or LCSW, LMSW, LMFT, LMHC, LPC, licensed psychologist (any state)
+ Education: Bachelors in nursing or social work preferred with previous work experience in education.
+ Experience: Three to five years of clinical experience in a specialty area, or combination of staff nurse/leadership experience in the specialty area. Excellent skills in the following areas: verbal and written communication, critical thinking, creativity, interpersonal relationships and team building; change management; Demonstrates knowledge base in professional nursing and evidence based practice; participatory leadership, continuous learning environment, current issues and trends in care management and clinical practice, nursing and social work education and development.
+ **Preferred Qualifications**
+ Masters degree in Education and understanding of Adult Learning Theory applications to enhance the technical assistance and education of care management and care coordination activities.
+ Ability to assess educational needs and design and develop responsible curricula.
+ UAS assessment knowledge.
+ Highly developed verbal and written communication skills and the ability to present effectively to small and large groups.
+ Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
+ Certification in relevant clinical area and Nursing or Social Work Professional Development preferred.
+ Intermediate Microsoft Word, Excel, Outlook and PowerPoint skills
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

**Position Description**
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA)Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2.
The Mid-Level FEMA Contractor will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits.Serco strives to providesupport quickly and efficiently to FEMA's mission by providing assistance to those effected by man-made and natural disasters.
**This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance**
**This position is contingent upon customer requirements and/or their approval**
In these roles, you will provide expertise in the following Disciplines:
+ Accountants
+ Appraisers (Commercial experience)
+ Archaeologists
+ Architectural Historian
+ Biologists
+ Commercial Property Insurance Specialists
+ Construction Inspectors
+ CPA's
+ Database Developers
+ Ecologists
+ Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)
+ Environmental Planners
+ Estimators
+ Financial Analysts
+ Floodplain Managers-Certified
+ General Planners
+ Geologists
+ Graphic Artists
+ Health Scientists
+ Historic Architects
+ Horticulturalists
+ Hydrologists
+ Industrial Hygienists
+ Managers-(Project or Construction)
+ Technical Writers
+ Water Quality Specialists
+ Wetlands Specialists
**Qualifications**
**To be successful in this role, you will have:**
+ Federal Emergency Management Agency (FEMA) Public Assistance (PA) experience or relevant experience
+ A Bachelor's degree or appropriate years of relevant experience (depending on LCAT)
+ Depending on the LCAT a professional certification may be required/preferred
+ Must have the ability to obtain and maintain DHS Public Trust
+ Must be a United States Citizen
+ Microsoft Office skills
+ Must have ability to deploy to any location in zone 2 with a 24-48 hour notice
+ _Zone 2 includes Arkansas, Colorado, Illinois, Indiana, Louisiana, Michigan, Minnesota, Montana, New Mexico, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Utah, Wisconsin and Wyoming_
+ Must be comfortable and experienced using a Smart Phone
+ The ability to go on 6-12-month deployments at a minimum
+ Must have a sound technical knowledge base of discipline's standard concepts, principles and techniques
+ Must be able to work independently, in a team environment and under stressful conditions with tight deadlines
**Additional desired experience and skills:**
+ Knowledge of the FEMA Public Assistance Program/Policy
+ Trained in the PA delivery model preferred
+ Active FEMA badge
If you are interested in supporting and working with our FEMA efforts then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is$93,600.00 to$208,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _71579_
**Recruiting Location : Location** _US-VA-Herndon_
**Category** _Engineering_
**Position Type** _Part-Time_
**Security Clearance** _Other_
**Clearance Details** _Ability to obtain and maintain DHS Public Trust_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPFEMAPAS_

+ **Duties and Responsibilities**
+ Leverages adult learning principles and clinical practice standards to move towards a culture of continuous technical assistance improvement and clinical capacity building with innovative learning solutions
+ Develops technical assistance goals that are congruent with the organization and the Clinical Departments mission, vision, and strategic direction.
+ Provides technical assistance, resources and tools that define performance requirements, identify gaps between existing and required performance, analyze root causes that limit performance and recommend and/or implement learning solutions that focus on and deliver business results.
+ Utilizes current literature, research, and evidence-based findings in the design, implementation and evaluation of technical assistance solutions and education programs for staff learning and development.
+ Conducts onboarding, preceptorship, and ongoing professional training to ensure clinical staff are equipped to perform job responsibilities in accordance to Healthfirst standards and rules/regulations set forth by regulatory and compliance agencies.
+ Facilitates with subject matter experts, instructional designers, training agencies and technical assistance facilitators to design and deliver innovative learning solutions for performance enhancements needed to support the clinical departments business objectives.
+ Facilitates updating departmental training manuals, job aids, quick reference guides and the clinical departments policies/procedures.
+ Develop, implement, and evaluate a preceptorship training program curriculum to standardize the quality of preceptorship practices among the clinical teams.
+ Conducts field assessments as needed to evaluate clinical staff and update the preceptorship training program curriculum.
+ **.** **Minimum Qualifications**
+ Licensure: NYS RN or LCSW, LMSW, LMFT, LMHC, LPC, licensed psychologist (any state)
+ Education: Bachelors in nursing or social work preferred with previous work experience in education.
+ Experience: Three to five years of clinical experience in a specialty area, or combination of staff nurse/leadership experience in the specialty area. Excellent skills in the following areas: verbal and written communication, critical thinking, creativity, interpersonal relationships and team building; change management; Demonstrates knowledge base in professional nursing and evidence based practice; participatory leadership, continuous learning environment, current issues and trends in care management and clinical practice, nursing and social work education and development.
+ **Preferred Qualifications**
+ Masters degree in Education and understanding of Adult Learning Theory applications to enhance the technical assistance and education of care management and care coordination activities.
+ Ability to assess educational needs and design and develop responsible curricula.
+ UAS assessment knowledge.
+ Highly developed verbal and written communication skills and the ability to present effectively to small and large groups.
+ Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
+ Certification in relevant clinical area and Nursing or Social Work Professional Development preferred.
+ Intermediate Microsoft Word, Excel, Outlook and PowerPoint skills
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is crucial in providing exceptional technical assistance and ensuring customer satisfaction. You will be the primary point of contact for customers experiencing issues with our products and services, offering solutions through various communication channels including phone, email, and live chat. Your ability to troubleshoot technical problems effectively, understand customer needs, and communicate complex information clearly will be paramount.

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues in a timely and professional manner.
• Troubleshoot software and hardware problems, providing step-by-step guidance.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Identify trends in customer issues and provide feedback to product development teams.
• Develop and maintain a comprehensive knowledge base of product information and support procedures.
• Proactively engage with customers to ensure their satisfaction and build strong relationships.
• Participate in training sessions to stay updated on product features and support best practices.
• Contribute to a positive and collaborative team environment.
• Assist in developing and improving support processes and documentation.

We are looking for individuals with a passion for helping others, excellent communication skills, and a knack for problem-solving. Experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and ticketing systems is a plus. While this position is based in **Houston, Texas, US**, a hybrid work model offers a balance between in-office collaboration and remote flexibility. The ideal candidate is a patient, resilient individual who can handle challenging situations with grace and efficiency. A strong technical aptitude and a genuine desire to learn and grow within the customer support field are essential. Join a company that values its employees and fosters a supportive work environment.

Our client is seeking a dedicated and experienced Customer Support Lead to manage and elevate their technical assistance team. This role is integral to ensuring exceptional customer satisfaction by providing timely, accurate, and effective solutions to user inquiries and technical issues. The ideal candidate will possess strong leadership qualities, deep technical knowledge, and a passion for customer service excellence. You will be responsible for guiding the support team, handling escalated issues, and identifying opportunities for process improvement.

Responsibilities:

• Lead, train, and mentor a team of customer support representatives.
• Oversee daily operations of the customer service department, ensuring service level agreements (SLAs) are met.
• Handle complex customer escalations and provide advanced technical troubleshooting.
• Develop and maintain support documentation, knowledge base articles, and FAQs.
• Monitor customer feedback and implement strategies to improve customer satisfaction scores.
• Identify recurring technical issues and collaborate with product and engineering teams to find root causes and solutions.
• Analyze support metrics and KPIs to identify trends and areas for improvement.
• Contribute to the development and implementation of customer support policies and procedures.
• Ensure the team is equipped with the necessary tools and knowledge to provide top-tier support.
• Act as a point of contact for high-profile customer issues.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer support, with at least 2 years in a lead or supervisory role.
• Strong technical aptitude and experience troubleshooting software or hardware issues.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Experience in developing and managing knowledge bases.
• Ability to work effectively in a hybrid environment, balancing remote work with necessary in-office collaboration.
• Demonstrated ability to manage and motivate a team.
• Experience analyzing support data to drive improvements.
• A customer-centric mindset with a commitment to delivering outstanding service.

This position is based in Baltimore, Maryland, US and offers a hybrid work model, combining the benefits of remote work with essential in-office teamwork.

Our client seeks a proactive and empathetic Customer Support Specialist to join their dynamic team. This is an on-site position based in Philadelphia, Pennsylvania, US , focused on providing exceptional technical support and customer service. You will be the first point of contact for customers experiencing issues with our products or services, responsible for diagnosing problems, troubleshooting technical difficulties, and guiding users to satisfactory resolutions.

Responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will meticulously document all customer interactions and resolutions in our CRM system. Identifying recurring issues and escalating complex problems to appropriate departments for further investigation will be a key part of your role. You will also contribute to developing and updating our knowledge base and FAQ sections to empower customers with self-service options. Maintaining a high level of customer satisfaction by demonstrating patience, understanding, and a commitment to resolving issues effectively is paramount.

The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users. Previous experience in a customer service or technical support role, preferably within the tech industry, is highly valued. Familiarity with CRM software and ticketing systems is a plus. A problem-solving mindset, attention to detail, and the ability to multitask in a fast-paced environment are essential. A strong work ethic, reliability, and a genuine desire to help others are fundamental requirements for this position. You will be part of a collaborative team environment where teamwork and continuous learning are encouraged. This role offers a great opportunity to grow your career in customer support and technical services within a well-established organization.

**Job Description** This role is categorized as hybrid. This means the successful candidate is expected to report to (Saginaw or Warren, MI) three times a week, at minimum (or other frequency dictated by the business). **The Role** The TAC Escalation Team (E-Team) Team Lead is responsible for the day-to-day operations of their team as defined by the TAC Business Unit. Recognizes and recommends operational improvements to increase agent performance. Coaching, counseling, and motivating their team. Conducts performance reviews. Accomplishes team results by communicating job expectations. Other tasks and duties as assigned by the leadership team. The Technical Assistance Centers (TAC) objective is to provide information and assist dealers with diagnosing repair issues to meet our goal of "fixing it right the first time" resulting in a positive customer experience. In addition, TAC plays a crucial role making sure the business intelligence generated from TAC is provided to Engineering and Quality to ensure product issues are known and addressed. **What You'll Do** + Achieve performance goals through CAP objective development and employee reviews. + Provide monthly performance updates (TAC Dashboard). + Host operational and performance review meetings with management. + Serve as the primary contact for Escalation team members. + Analyze data on TAC operations and generate management reports. + Assist ETA's with complex cases requiring additional intervention. + Train and manage ETA's, coordinating training on new product features and techniques. + Review cases for quality and timeliness, providing coaching as needed. Performing quality audits to ensure accuracy and timeliness. + Relationship building and fostering cross-functional relationships to drive business + Manage expense reports and procure necessary tools for Escalation Team operations. + Creation and analysis of management reports to measure effectiveness of team members + Identification of operational inefficiencies/issues and implementation of solutions **Your Skills & Abilities (Required Qualifications)** + Proven leadership experience in managing a team. + Demonstrated ability to work independently on driving team results + 3-5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair. + 2+ Current ASE Certification(s) in field of expertise or two-year technical degree + Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook). + Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships. + Track record of maintaining high customer/dealer satisfaction. + Experience in creating and delivering specialized training autonomously. + General knowledge of all automotive systems (restraints, powertrains, transmissions, chassis components, etc.) Proven SME in multiple skill sets + Ability to multi-task in a busy environment and work independently or with other team members + Ability to identify unique situations and escalate accordingly + Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment + Ability to learn new technology, repair and service procedures and specifications + Excellent customer service skills and basic computer competencies + Positive, friendly attitude, along with an eagerness to improve **What Will Give You a Competitive Edge (Preferred Qualifications)** + Associate or bachelor's degree in engineering or automotive technology + Current certifications in the following Automotive Service Excellence (ASE) Tests: + A1-A9, plus Master Technician certification + T1-T8, plus Master Technician certification + L1-L4 certification + Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools + Proficient with GM internal websites and tools including Salesforce (CX Connect/OneCRM), GMA and GWM + Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications + Proficient in QIS, PRTS, Salesforce (CX Connect/OneCRM), VIS, Global Connect, and Oracle. #LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company ( **Our Culture** **How we hire ( Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations ( We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description** This role is categorized as hybrid. This means the successful candidate is expected to report to (Saginaw or Warren, MI) three times a week, at minimum (or other frequency dictated by the business). **The Role** The TAC Escalation Team (E-Team) Team Lead is responsible for the day-to-day operations of their team as defined by the TAC Business Unit. Recognizes and recommends operational improvements to increase agent performance. Coaching, counseling, and motivating their team. Conducts performance reviews. Accomplishes team results by communicating job expectations. Other tasks and duties as assigned by the leadership team. The Technical Assistance Centers (TAC) objective is to provide information and assist dealers with diagnosing repair issues to meet our goal of "fixing it right the first time" resulting in a positive customer experience. In addition, TAC plays a crucial role making sure the business intelligence generated from TAC is provided to Engineering and Quality to ensure product issues are known and addressed. **What You'll Do** + Achieve performance goals through CAP objective development and employee reviews. + Provide monthly performance updates (TAC Dashboard). + Host operational and performance review meetings with management. + Serve as the primary contact for Escalation team members. + Analyze data on TAC operations and generate management reports. + Assist ETA's with complex cases requiring additional intervention. + Train and manage ETA's, coordinating training on new product features and techniques. + Review cases for quality and timeliness, providing coaching as needed. Performing quality audits to ensure accuracy and timeliness. + Relationship building and fostering cross-functional relationships to drive business + Manage expense reports and procure necessary tools for Escalation Team operations. + Creation and analysis of management reports to measure effectiveness of team members + Identification of operational inefficiencies/issues and implementation of solutions **Your Skills & Abilities (Required Qualifications)** + Proven leadership experience in managing a team. + Demonstrated ability to work independently on driving team results + 3-5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair. + 2+ Current ASE Certification(s) in field of expertise or two-year technical degree + Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook). + Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships. + Track record of maintaining high customer/dealer satisfaction. + Experience in creating and delivering specialized training autonomously. + General knowledge of all automotive systems (restraints, powertrains, transmissions, chassis components, etc.) Proven SME in multiple skill sets + Ability to multi-task in a busy environment and work independently or with other team members + Ability to identify unique situations and escalate accordingly + Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment + Ability to learn new technology, repair and service procedures and specifications + Excellent customer service skills and basic computer competencies + Positive, friendly attitude, along with an eagerness to improve **What Will Give You a Competitive Edge (Preferred Qualifications)** + Associate or bachelor's degree in engineering or automotive technology + Current certifications in the following Automotive Service Excellence (ASE) Tests: + A1-A9, plus Master Technician certification + T1-T8, plus Master Technician certification + L1-L4 certification + Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools + Proficient with GM internal websites and tools including Salesforce (CX Connect/OneCRM), GMA and GWM + Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications + Proficient in QIS, PRTS, Salesforce (CX Connect/OneCRM), VIS, Global Connect, and Oracle. #LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company ( **Our Culture** **How we hire ( Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations ( We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing technical assistance team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your own home. You will be the first point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat.

Key responsibilities include:

• Providing timely and accurate technical support to customers experiencing issues with our client's products or services.
• Troubleshooting hardware, software, and connectivity problems.
• Guiding customers through step-by-step solutions and product usage.
• Documenting customer interactions, issues, and resolutions in the CRM system.
• Escalating complex issues to higher-level support or engineering teams when necessary.
• Maintaining a high level of customer satisfaction through professional and courteous communication.
• Identifying recurring customer issues and providing feedback to product development teams.
• Staying up-to-date with product knowledge and support procedures.
• Contributing to the creation and maintenance of support documentation and FAQs.
• Achieving individual and team performance goals related to response times and resolution rates.

The ideal candidate will have at least 2 years of experience in a customer service or technical support role. Proficiency with common operating systems (Windows, macOS) and basic networking concepts is required. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. The ability to explain technical concepts clearly to non-technical users is crucial. Candidates must have a reliable internet connection, a quiet dedicated workspace, and the ability to work independently with minimal supervision. Familiarity with CRM software (e.g., Zendesk, Salesforce) and remote support tools is a plus. This is an excellent opportunity for individuals passionate about helping others and working in a flexible, remote-first environment.