78 Technical Assistance jobs in Bellevue
Customer Support Specialist
98194 Seattle, Washington
Republic Services
Posted 1 day ago
Job Viewed
Job Description
**POSITION SUMMARY:** The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
**PRINCIPLE RESPONSIBILITIES:**
+ Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
+ Assists and provides support to internal and external customers.
+ Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
+ Maintains customer profiles and contract filing system.
+ Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
+ Research operational concerns, questions and discrepancies.
+ Prepares and transmits reports and waste shipment summaries.
+ Prepares manifests for mailing, scanning, or emailing.
+ Processes memos, correspondence, reports and other documents.
+ Reviews billing adjustments.
+ Performs other related duties as assigned.
**PREFERRED QUALIFICATIONS:**
+ To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
+ Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
+ Familiarity with DOT regulations.
+ Knowledge of the MS Office Suite.
+ Ability to identify trends and data patterns.
+ Ability to coordinate and manage multiple projects.
+ Ability to work within a team environment and handle multiple assignments simultaneously.
**MINIMUM QUALIFICATIONS:**
+ 3 or more years related customer service experience.
**Pay Range:**
$26.24 - $9.36
**Bonus Plan Details (if applicable):**
**Rewarding Compensation and Benefits**
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**ABOUT THE COMPANY**
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic's total company revenue was 14.9 billion, and adjusted EBITDA was 4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
+ **Safe** : We protect the livelihoods of our colleagues and communities.
+ **Committed to Serve** : We go above and beyond to exceed our customers' expectations.
+ **Environmentally Responsible:** We take action to improve our environment.
+ **Driven** : We deliver results in the right way.
+ **Human-Centered:** We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
**STRATEGY**
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
**Recycling and Waste**
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
**Environmental Solutions**
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
**SUSTAINABILITY INNOVATION**
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
**RECENT RECOGNITION**
+ Barron's 100 Most Sustainable Companies
+ CDP Discloser
+ Dow Jones Sustainability Indices
+ Ethisphere's World's Most Ethical Companies
+ Fortune World's Most Admired Companies
+ Great Place to Work
+ Sustainability Yearbook S&P Global
**PRINCIPLE RESPONSIBILITIES:**
+ Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
+ Assists and provides support to internal and external customers.
+ Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
+ Maintains customer profiles and contract filing system.
+ Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
+ Research operational concerns, questions and discrepancies.
+ Prepares and transmits reports and waste shipment summaries.
+ Prepares manifests for mailing, scanning, or emailing.
+ Processes memos, correspondence, reports and other documents.
+ Reviews billing adjustments.
+ Performs other related duties as assigned.
**PREFERRED QUALIFICATIONS:**
+ To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability.
+ Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
+ Familiarity with DOT regulations.
+ Knowledge of the MS Office Suite.
+ Ability to identify trends and data patterns.
+ Ability to coordinate and manage multiple projects.
+ Ability to work within a team environment and handle multiple assignments simultaneously.
**MINIMUM QUALIFICATIONS:**
+ 3 or more years related customer service experience.
**Pay Range:**
$26.24 - $9.36
**Bonus Plan Details (if applicable):**
**Rewarding Compensation and Benefits**
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**ABOUT THE COMPANY**
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic's total company revenue was 14.9 billion, and adjusted EBITDA was 4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
+ **Safe** : We protect the livelihoods of our colleagues and communities.
+ **Committed to Serve** : We go above and beyond to exceed our customers' expectations.
+ **Environmentally Responsible:** We take action to improve our environment.
+ **Driven** : We deliver results in the right way.
+ **Human-Centered:** We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
**STRATEGY**
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
**Recycling and Waste**
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
**Environmental Solutions**
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
**SUSTAINABILITY INNOVATION**
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
**RECENT RECOGNITION**
+ Barron's 100 Most Sustainable Companies
+ CDP Discloser
+ Dow Jones Sustainability Indices
+ Ethisphere's World's Most Ethical Companies
+ Fortune World's Most Admired Companies
+ Great Place to Work
+ Sustainability Yearbook S&P Global
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0
Customer Support Specialist
98104 Seattle, Washington
$20 Hourly
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly empathetic and solution-oriented Customer Support Specialist to join their team in Seattle, Washington, US . This hybrid role is crucial for providing exceptional service and technical assistance to clients, ensuring their satisfaction and success with our products/services. The ideal candidate will be a strong communicator with a passion for helping others and resolving complex issues.
Key Responsibilities:
Qualifications:
This full-time, hybrid position offers a competitive hourly wage, comprehensive benefits, and excellent opportunities for career advancement within a supportive and innovative company. Our client prides itself on its customer-centric approach and values employees who are dedicated to delivering outstanding service. If you are a motivated Customer Support Specialist looking for a rewarding role, we encourage you to apply.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Diagnose and troubleshoot technical issues, guiding customers through steps to resolve problems or escalating to appropriate teams when necessary.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Educate customers on product features, functionalities, and best practices to maximize their experience.
- Identify and escalate priority issues to the appropriate internal teams (e.g., engineering, sales, product).
- Collaborate with product and development teams to relay customer feedback and contribute to product improvements.
- Maintain a high level of professionalism and customer service at all times, even in challenging situations.
- Meet or exceed individual and team performance metrics, including response times and customer satisfaction scores.
- Stay up-to-date with product knowledge, service updates, and industry trends.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Proactively identify opportunities to improve the customer experience and streamline support processes.
- Assist with creating and updating knowledge base articles and FAQs for common issues.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2-3 years of experience in a customer service or technical support role, preferably in a technology-driven environment.
- Excellent verbal and written communication skills, with a clear and patient demeanor.
- Strong problem-solving and analytical abilities, with a knack for troubleshooting.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Technical aptitude and ability to quickly learn new software and systems.
- Empathy and a genuine desire to help customers.
- Ability to work both independently and collaboratively within a team.
- Flexibility to work occasional evenings or weekends if required by business needs.
- Prior experience in SaaS, software, or IT support is a significant advantage.
This full-time, hybrid position offers a competitive hourly wage, comprehensive benefits, and excellent opportunities for career advancement within a supportive and innovative company. Our client prides itself on its customer-centric approach and values employees who are dedicated to delivering outstanding service. If you are a motivated Customer Support Specialist looking for a rewarding role, we encourage you to apply.
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1
Customer Support Specialist, Shopbop
98194 Seattle, Washington
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.
This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak.
Shopbop is the premier online shopping destination for what's new and what's next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.
In this Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.
This role is a fully remote, work from home position. Candidate location restrictions may apply.
Key job responsibilities
- Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
- Provide Customers with critical service and product information, ensuring customer satisfaction
- Demonstrate sound understanding and comprehensive knowledge of the Shopbop's full range of products and services
- Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
- Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers' voices
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
BASIC QUALIFICATIONS
- 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)
- Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
- Be confident to make decisions with late returns, faulty goods and compensations if necessary
- Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
- Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
- This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
- Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
- The ability to meet the Shopbop and Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port - Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
- Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
- High school diploma or equivalent.
PREFERRED QUALIFICATIONS
- Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $1,200/year in our lowest geographic market up to 53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
Key job responsibilities
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.
- Address and resolve post-order questions regarding shipping, billing, and delivery.
- Utilize a variety of software programs to resolve customer inquiries.
- Work with external shipping contractors to assist customers with both domestic and international issues.
Basic Qualifications
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Experience with Microsoft Office products and applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from 34,320/year in our lowest geographic market up to 39,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.
This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak.
Shopbop is the premier online shopping destination for what's new and what's next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.
In this Customer Support Specialist, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.
This role is a fully remote, work from home position. Candidate location restrictions may apply.
Key job responsibilities
- Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
- Provide Customers with critical service and product information, ensuring customer satisfaction
- Demonstrate sound understanding and comprehensive knowledge of the Shopbop's full range of products and services
- Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
- Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers' voices
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
BASIC QUALIFICATIONS
- 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)
- Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
- Be confident to make decisions with late returns, faulty goods and compensations if necessary
- Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
- Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
- This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
- Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
- The ability to meet the Shopbop and Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port - Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
- Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
- High school diploma or equivalent.
PREFERRED QUALIFICATIONS
- Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $1,200/year in our lowest geographic market up to 53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
Key job responsibilities
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.
- Address and resolve post-order questions regarding shipping, billing, and delivery.
- Utilize a variety of software programs to resolve customer inquiries.
- Work with external shipping contractors to assist customers with both domestic and international issues.
Basic Qualifications
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Experience with Microsoft Office products and applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from 34,320/year in our lowest geographic market up to 39,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
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