90 Technical Assistance jobs in Cerritos

Description

Title: Help Desk Support Technician
Department: Process Innovation Center
Location: Irvine, CA
Supervisor: Director of Digital Innovation
FLSA Status: Non-Exempt
Position Status: Full-Time

Work Status (Remote/Hybrid/In-Office): In-Office

HELP DESK SUPPORT TECHNICIAN

Hanwha Qcells USA Corp ( Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.

Qcells USA's complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim , Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.

SUMMARY

We are seeking a diligent and customer-focused Help Desk Support Technician to join our team in Irvine, CA . The ideal candidate will play a key role in delivering critical IT support to a diverse user base, ensuring the efficient resolution of technical issues and the seamless operation of daily IT functions. This position is essential to maintaining our IT infrastructure and delivering high-quality support to end-users. This position reports to the Director of Digital Innovation , or another management personnel that the CEO of the Company may designate. This is a full-time, on-site role based in Irvine , CA , with standard working hours from Monday to Friday, 8:00 AM to 5:00 PM (local time). Occasional travel of up to 5% may be required. Overtime and weekend working hours may be required as needed. This position is expected to travel up to 5 %.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time .

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

• Serving as the first point of contact for IT support within the organisation.
• Install, configure, and deploy computer software, hardware, networks, and peripheral equipment.
• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity for end-users.
• Conduct user training sessions on basic IT functions and applications.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Document support activities, resolutions, and troubleshooting steps.
• Maintain inventory of IT assets and equipment, ensuring accuracy and timely updates.
• Adhere to IT policies, procedures, and security protocols to safeguard company data and resources.
• Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position
• Perform other duties and special projects, as assigned by Management

REQUIRED QUALIFICATIONS

• High school diploma or equivalent; bachelor's degree in computer science or related field preferred.
• Proven experience (2+ years) in a help desk support role or similar IT support position.
• Strong proficiency in troubleshooting hardware, software, and network issues.
• Experience with Microsoft Office 365 administration and support is highly desirable.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills with a customer-centric approach.

EXAMPLES OF PHYSICAL DEMANDS

• Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
• Move/Traverse: infrequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
• Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
• Travel: up to 5 % as needed

EXAMPLES OF WORK ENVIRONMENT

• Regular professional, office business setting
• Noise level ranges from low to moderate (if in office setting)
• Noise level ranges from moderate to high (if on construction worksite)
• Under the Office Mobilization Plan (OMP) policy, the role may transition to an onsite or hybrid arrangement, as determined by business needs and the Head of Department

SALARY RANGE FOR POSITION

The anticipated starting pay range of this position, which is to be located in Irvine, CA is $69,000 - $84,000 base salary per year.

This job position is specific to Qcells USA Corp. only and not any other Hanwha affiliates. The above-listed salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. The salary range shared in the job description is for the listed position and only pertains to the candidate if they work in Irvine, CA. Actual compensation is influenced by a wide array of factors including but not limited to internal pay equity, skill set, education, licenses and certifications, geographic location, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications. If candidates are considered for a nationwide role, then the compensation range will follow the marketability of the job function within those states. An additional discretionary bonus structure or incentives may be offered as part of the overall compensation package, in addition to the full range of medical, dental, and/or other benefits, dependent on the level and position offered.

Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at (email protected) .

Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.

This job position is specific to Qcells USA Corp. only and not any other Hanwha affiliates. The above-listed salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. The salary range shared in the job description is for the listed position and only pertains to the candidate if they work in Irvine, CA. Actual compensation is influenced by a wide array of factors including but not limited to internal pay equity, skill set, education, licenses and certifications, geographic location, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications. If candidates are considered for a nationwide role, then the compensation range will follow the marketability of the job function within those states. An additional discretionary bonus structure or incentives may be offered as part of the overall compensation package, in addition to the full range of medical, dental, and/or other benefits, dependent on the level and position offered.
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. *** ***

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

What We're Looking For:

The Help Desk Support Analyst at SuperCare Health will be responsible for providing technical support and troubleshooting for hardware and software issues from various departments and internal client groups. Your role is pivotal in ensuring that user issues are resolved efficiently and effectively while maintaining high customer satisfaction.

What You'll Do:

• Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support.

• Maintain documentation, track and monitor the problems to ensure a timely resolution.

• Analyze, troubleshoot and maintain software and hardware.

• Will administer orientation functions concerning the IT department and train employees on basic functions of applications.

• Will be able to administer user account information including rights, security, and system groups.

• Will be required to be available “on call” during certain scheduled days/times (evenings, weekends); otherwise, shifts range from as early as 7:30 am – 6:30 pm, M-F partially remote with a few days to be in-office

This role may be a fit if you have…

• An associates or bachelor's degree in a related area preferred and/or equivalent combination of education and experience

• An outgoing, go-getter mindset

• An IT technical background and/or previous experience working in the IT department

• Troubleshooting skills to support various types of software and hardware systems.

• Solid communication skills, both verbal and written.

• A basic understanding of networking (TCP/IP).

• A high familiarity with mobile devices.

• The ability to work independently and exercise reasonable judgment with, at times, minimal supervision

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

_"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
_

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day."

Connect With Us!

Company Website

Company Business Hours - 8:30 AM – 5:30 PM PST

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Araceli Richardson - Jr. Recruiter LinkedIn

IT Help Desk/ Online Support
Brea,CA
POSITION SUMMARY:Provides first level phone support Company wide. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc). Provides IT purchasing services; tracks purchase requisitions and orders Company locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Takes users issues and requests via phone, email, and Ticketing System. Log the issues
equests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
- First level troubleshooting of laptops, desktops, servers, network related or attached systems.
- Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Maintain Active directory user account and security consistency.
- Service internal and external customers cost effectively; log and track customer support requests
- Escalate and redirect Help Desk Incidents to the appropriate technical resources
- Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
- Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
- Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
- Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Installing software patches as needed and eradicating
spyware/viruses.
- Setup and troubleshooting of print servers and queues.
- Assists with upgrade implementations, application support, and network infrastructure expansions.
- Performs preventive maintenance and repairs.
- Performs other duties as assigned.
COMPETENCIES:
Sense of Urgency: IT issues usually start at the IT help desk. Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.
Communication: There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
Teamwork: The IT Operations team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group spread out across North America.
Soft Skills: The ability to engage customers verbally in a professional manner. Self-Starter - The ability to be sufficiently motivated or ambitious to start a new task or project independently.
QUALIFICATIONS:
- Knowledge of computer hardware and software - Ability to troubleshoot and correct a wide array of IT user problems
- Ability to receive and utilize training proficiently to implement in the work environment
- Working knowledge of Cisco/Avaya phone systems desired Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Language
Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking and peripheral hardware.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds.
Job Ref: R500053