17 Technical Expertise jobs in Tallahassee

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.

Essential Duties and Responsibilities :

• Able to assess customer needs, troubleshoot and set expectations for quick resolution

• Verify accuracy of business impact statement as provided by the customer

• Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem

• Routine use of testing tools; may define and recommend testing tools

• Research complex for resolution cases using knowledge bases, documentation etc.

• Develop reproducible cases, when necessary

• Prepare, recommend and implement solutions

• Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members

• Address and manage critical situation issues as an escalation expert across several products

• Assist, mentor and train other Support Engineers at different levels

• Participate in internal projects and other work as directed

• Ongoing self-directed learning to expand expertise of Rocket Software products

• Regularly contribute to training content

• Collaborate with Product Development Managers

• May serve as designated point of contact or support coordinator for large customer

• Act as project lead on assigned projects; may act as organizational team lead

Qualifications:

• 8+ years of experience in technical support or similar role with deep technical knowledge of

• z/OS mainframes

• Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.

• SQL, Data Virtualization, CDC

• Operating system knowledge: Windows, Unix, Linux.

• Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.

• Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS

• Available for some after hours, weekend and holiday work

• Strong communication and problem-solving skills

• Strong customer service skills in interacting with both internal and external customers.

• Demonstrated experience adapting to change and managing priorities

• Commitment to Rocket core values of empathy, trust, love and caring.

Additional skills that are helpful to have, but not required:

• Knowledge of Spark, Python, Java, Rexx

• Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.

• Knowledge/experience with ODBC/JDBC.

• Knowledge/experience of DB2 utilities and DB2 stored procedures.

• Knowledge/experience of DB2 LUW.

• Knowledge/experience with Visual Studio .NET.

• Knowledge/experience in z/OS Cobol or Natural.

• Knowledge/experience in Microsoft SQL Server or Oracle

• Knowledge/experience working with RACF, ACF2 or Top Secret.

• Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.

• Knowledge of Network topology.

• Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1

#LI-Remote

.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Bilingual Technical Support Representative

About your role:

As a Technical Support Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment to excellence. The ideal candidate should the ability to explain and understand technical terms.

What you'll do:

• Provide advanced technical support to clients, resolving complex issues efficiently.

• Collaborate with internal teams to ensure client issues are resolved in a timely manner.

• Document client interactions and solutions for future reference.

• Identify and escalate critical issues to relevant departments.

• Contribute to process improvement initiatives to enhance client support services.

• Engage in continuous learning and development through various training programs and on-the-job experiences.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 2+ year(s) of experience in customer service, focused in technical support

• 1+ year(s) of experience in troubleshooting and problem resolution

• 1+ year(s) of experience in technical documentation

• 1+ year(s) of experience in client interaction and communication

• 2+ years of an equivalent combination of educational background, related experience, and/or military experience.

• Experience in IT troubleshooting for hardware and software issues.

• Must be fluent in Chinese, Korean, or Vietnamese.

Experience that would be great to have:

• Knowledge of financial technology products

• Understanding of network troubleshooting

• Experience with remote desktop support tools

#LI-BT2

#LI-Onsite

Salary Range

$33,600.00 - $57,800.00

These pay ranges apply to employees in Colorado, Hawaii, Massachusetts, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@ . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Position Overview

The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.

To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

Job Description

Duties and Responsibilities:

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.

• Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.

• Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.

• Collaborates with peers and other team members when working on more complex technical issues.

• Effectively documents cases throughout the process of troubleshooting the issue.

• Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.

• Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.

• Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.

• Monitors TAC phone system wall boards to ensure that proper statuses are maintained.

• Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.

• Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.

• Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.

• Some short notice overnight travel, based on the needs of the business, to work on customer systems.

• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.

• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

Baseline Qualifications:

• Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent

• One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).

• Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.

• Knowledge of current network technologies.

• Superior communication and interpersonal skills, excellent phone manner.

• Ability to achieve results and meet goals in a fast-paced, team environment.

• Ability to make independent decisions based on interpretation of technology data and product knowledge.

• Excellent organizational and multi-tasking skills.

• Knowledge of Synapse workflows and their implementations.

• Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

Preferred Qualifications:

• FUJIFILM Synapse Administration experience.

• Working knowledge of Synapse workflows and their implementations.

• Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

• Knowledge with Synapse application front end.

• Knowledge of medical informatics architecture (VMware and Storage Solutions).

• Knowledge of Linux Architecture.

• Experience of using Postgresql

• Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).

• Security Certifications (Security + or higher)

Key Performance Indicators:

• To maintain this position engineer's must:

• Maintain Security+ Certification (Security + or higher)

• Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.

• All engineers must maintain a case workload within 10% of the median of their peers at a minimum.

• Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up to 75-100% of applicable work time.

• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.

• The ability to stand, talk, and hear for 75% of applicable work time.

Travel:

Occasional (up to 10%) travel may be required based on business need.

* #LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ( ).

Job Locations US-Remote

Posted Date 5 hours ago (7/15/2025 7:00 PM)

Requisition ID 2025-35118

Category Engineering

Company (Portal Searching) FUJIFILM Healthcare Americas Corporation

Tier 1 Technical Support – Help Desk (EDMS) Location: Tallahassee, FL Status: Full TimeBlackFish Federal is a Small Disadvantaged Business and SBA 8(a)-certified firm specializing in technical, IT, and program support services to federal and state agencies. As an ISO 9001:2015 and CMMI Level.

Tier 2 Technical Support – Help Desk (EDMS) Location: Tallahassee, FL Status: Full TimeBlackFish Federal is a Small Disadvantaged Business and SBA 8(a)-certified firm specializing in technical, IT, and program support services to federal and state agencies. As an ISO 9001:2015 and CMMI Level.

Type:

• Contract

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• Tallahassee, FL

Language Requirements:

• Write, read, and speak English fluently.

Language Preferences:

• N/A

Job Overview:

This is an intermediate professional level role. Works independently or on multiple projects as a project team member, occasionally as a project leader. Works on small to large, complex issues/projects that require increased skill in multiple technical environments and knowledge of one or more specific technical products. May coach more junior staff.

In this role you will be responsible for providing post-sales technical product support. This includes, but is not limited to, analyzing customers’ business needs and developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions to meet customer needs and implementing client solutions. May act as a primary point of contact between customer’s technical staff and the enterprise’s development/engineering organization. Serves as technical consultant to the sales team and must have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise’s products. And other duties as assigned.

Experience Requirements:

• A minimum of 4 years of high-tech industry and/or IT work experience in product engineering, development and/or support functions.

Experience Preferences:

• TBD

Physical Requirements:

• Ability to lift light equipment or materials, generally up to 30-50 pounds.
• Adequate vision to perform tasks effectively, including close and distance work.
• Good hearing ability to effectively communicate and respond to auditory cues.

Education Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Education Preferences:

• TBD

Training Schedule:

• TBD

Schedule:

• TBD

Dress Code:

• Business Casual

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO (Paid Time Off)

Additional Information:

Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, ifnecessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.