16 Technical Fields jobs in Freeport

Field Service Technician
Location:
Hicksville, NY, US, 11801
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
+ Perform all assigned planned maintenance on customer lift trucks.
+ Process paperwork after completion of each job.
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
+ Valid driver's license, good driving record, and ability to safely operate lift trucks.
**Preferred Qualifications**
+ Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
+ Good written/verbal communication and customer care skills.
+ Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
+ Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
+ Industry related training is preferred
+ Ability to read and understand service manuals, plan, and follow-through
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
+ Competitive Wages. The anticipated starting pay range for the position is **$25 to $0** but is commensurate with skills and related experience,
+ Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
+ Health Savings Accounts and Flexible Spending Accounts,
+ 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
+ Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
+ Paid Parental Leave,
+ 9 Paid Holidays,
+ Paid Vacation accrued at a rate based on length of service and position,
+ Paid Sick Leave,
+ Birthday Pay for Non-Exempt employees,
+ Tuition Reimbursement up to 5,250 per calendar year,
+ and much more.
EOE Veterans/Disabilities

Field Service Technician
Location:
Brooklyn, NY, US, 11201
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
+ Perform all assigned planned maintenance on customer lift trucks.
+ Process paperwork after completion of each job.
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
+ Valid driver's license, good driving record, and ability to safely operate lift trucks.
**Preferred Qualifications**
+ Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
+ Good written/verbal communication and customer care skills.
+ Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
+ Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
+ Industry related training is preferred
+ Ability to read and understand service manuals, plan, and follow-through
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
+ Competitive Wages. The anticipated starting pay range for the position is $25 to $0 but is commensurate with skills and related experience,Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,Health Savings Accounts and Flexible Spending Accounts,401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,Paid Parental Leave,9 Paid Holidays,Paid Vacation accrued at a rate based on length of service and position,Paid Sick Leave,Birthday Pay for Non-Exempt employees,Tuition Reimbursement up to 5,250 per calendar year,and much more.
EOE Veterans/Disabilities

**Job Description:** To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support. Ideal for veterans with background in aviation mechanics, hydraulics, electronics experience and troubleshooting to board level. Experience with calibration of equipment. **US Citizenship required - working in ITAR/CUI Regulated environments** Position is remote with 70% travel, some overnight. Qualifications **Areas of Responsibility**

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
• Performs calibrations relevant to assigned customer base independently.
• Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
• Maintains current knowledge and training in MTS technology and products.
• Other duties and special projects as assigned.

**General Qualifications Include:**

• Knowledge of PID Controllers (ideal)
• Troubleshoot to board level (required)
• Hydraulics/Pneumatics
• Read and Interpret Blueprints and Schematics
• Willingness to travel
• **Must possess a valid driver's license and able to obtain automobile/liability coverage**
• Excellent Communication skills - verbal and written
• Basic MS-Office computer and software skills
• Ability to work with high degree of personal discipline
• Problem solving and analytical business skill
• Demonstrated customer service skills and experience

**Education and Experience Requirement** BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience. AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience. _This position requires the ability to lift and carry up to 75 pounds, stoop, bend, and twist from the waist. It also requires the use of hands and fingers for fine manipulation of tools and equipment. Good eyesight is necessary to read gauges and blueprints. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ **Compensation Information:** $32-$35 per hour and is dependent upon education, experience and skills

• ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
• As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
• All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Associate Field Service Representative - Transport**
As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.
**What you will do**
+ Possess basic electronic and mechanical aptitude.
+ Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
+ Utilize computer software to complete documentation, order parts, reference training materials, and more
+ Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
+ Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
+ Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
+ Fulfill the following physical requirements:
+ Move, set up and demonstrate equipment weighing up to 75 pounds.
+ Reach, push, or pull to accomplish job duties.
+ Involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
+ Have coordination of the eye, hand and foot movement with an ability to grasp by hand.
+ Handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
**What you need**
**Required:**
+ High School diploma.
+ Must be 21 years of age.
+ Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
+ Willingness and ability to work an extended work week including nights and weekends at times
$ **29.45** - $ **40.42** per hour plus benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Breast and Skeletal Health Field Service Engineer - Nassau County/ Queens, NY
Queens, NY, United States
Description for Internal Candidates
We are growing and are thrilled to be recruiting in the **Nassau County/ Queens, NY** area. Joining a team in our **Breast & Skeletal Health** you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.
**Summary Of Duties And Responsibilities**
+ Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
+ Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
+ Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
+ Assist other Field Engineers as necessary.
+ Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
+ Complete and submit all required paperwork on time and accurately.
+ Train customers on the basic operation and use of Hologic products.
+ Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
+ Provide support at conventions, trade shows and customer trials.
+ Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
+ Manage inventory, keep accurate records, and return unused and failed parts promptly.
+ Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
+ Manage the assigned territory in an organized fashion.
+ Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.
+ Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
+ Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
**Qualifications**
+ Must be a self-starter, able to travel and work independently with minimal supervision.
+ Must be capable of multi-tasking, setting priorities and scheduling work activities.
+ Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
+ Willing to work flexible hours and overtime on short notice.
+ Position requires the ability to be "on call" after normal working hours.
+ Depending on location, position may require frequent overnight travel.
+ Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance.
+ High degree of mechanical aptitude.
+ Excellent communications skills, both written and verbal are required
**Education**
+ Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.
**Experience**
+ 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.
+ Experience designing, installing, or maintaining computer networks highly desirable.
**Specialized Knowledge**
+ Strong computer literacy.
+ Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
The annualized base salary range for this role is $63,900 to $100,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
**_Agency And Third Party Recruiter Notice_**
_Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered._
_Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company._
**_Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans._**

Roofing Service Field Supervisor
(Commercial/Industrial Roofing)

CentiMark Corporation, a national leader in the commercial/industrial roofing industry, has an exceptional opportunity for a Service Field Supervisor for our Long Island NY office.

Pay Range: $36 - $42 an Hour

JOB DUTIES
 

• Supervise multiple service crews
• Responsible for doing pre-job & post-job inspections
• Planning jobs for labor crews
• Responsible for setting up and maintaining a safe job site
• Daily communications with the customer
• Planning and executing a successful project
• Work closely with the Warehouse Manager in ordering materials for projects

QUALIFICATIONS
 

• Must have good working knowledge of Roofing procedures and safety
• Excellent communication/writing skills
• Computer skills and able to set up and manage multiple jobs
• Analytical, leadership, interpersonal, problem solving and organizational/time management skills
• Excellent follow-up skills
• 5 years Roofing/construction sales experience required
• 3 years of customer service experience required
• Valid State driver's license (in good standing) is required
• Experience with: EPDM, BUR, FOAM, METAL, ACRYLIC, TPO and/or SHINGLES

CentiMark provides a great work environment with challenging career opportunities.

We also offer competitive compensation and excellent benefits that include:
Premier Benefits:

• 2 Health Insurance Plans:
  • Free “Core Plan” – Free Medical & Dental
  • “Buy Up Plan” – Features a lower deductible for Medical
• Vision Plan
• Free Life Insurance
• 401K with Company Match
• Paid Holidays and Vacation
• Employee Stock Ownership Program (ESOP)

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website --

Excellent opportunity to showcase your technical support skills with a world-class commercial equipment manufacturer who offers an awesome culture and work environment along with a very generous benefits package!

Essential Functions and Responsibilities:

• Provides second level technical support by end-users through calls from dealers, distributors and sales representatives. Phone support may include troubleshooting, diagnosis and repair of equipment such as utility and digital imaging products.
• Will focus on Utility products such as vacuums and compressors.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion to identify causes of problems and provide solutions to customers.
• Ability to handle high call volume and correspondence; multitask and escalate to Tier 3 as needed.
• Follow up on open service inquiries, respond to and resolve complaints and concerns.
• Familiar with standard concepts, policies, practices, and procedures within the organization. Relies on experience and judgment to plan and accomplish goals.
• Determine the requirement for parts to be replaced, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair or credit.
• Develop technical Q&A for solutions related to products.
• Proper case entry documentation into our CRM system as it pertains to incoming call complaints.
• Able to work a flexible schedule during posted hours of support.
• Continue to improve product knowledge and customer service skills.

Work Experience Requirements:

• 3-5 years call center experience in a technical support role
• Similar industry products technical troubleshooting experience preferred

Core Skills Requirements:

• Mechanical and electrical aptitude desired.
• Imaging/PC experience required.
• Network Knowledge preferred.
• Good oral and written communications skills.
• Excellent phone and customer service skills required.

Education Requirements:

• AS Degree, Technical School-Engineering degree or equivalent level of business experience.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At Trane TechnologiesTM (   and through our businesses including Trane® (  and Thermo King® ( , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:  **
Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 
**Thrive at work and at home:  **
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!   
· Family building benefits include fertility coverage and adoption/surrogacy assistance.   
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.   
· Paid time off, including in support of volunteer and parental leave needs.   
· Educational and training opportunities through company programs along with tuition assistance and student debt support.   
· Learn more about our benefits here ( !  
**Where is the work:**
Virtual:  Alternative possible locations in Grand Rapids MI, Newberry SC, La Crosse WI, Pueblo CO, White Bear Lake MN, Clarksville TN, Lexington KY.
**Job Summary:**
**Job Summary:**
As a Chiller Technical Support Engineer, you will provide technical support for the startup, commissioning, operation, and service of Trane Chillers, primarily focused on, but not limited to, TCA mag-bearing and Thermafit modular equipment, but also including the balance of Trane's chiller portfolio, depending on background and experience. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Ideally, specialists in this role have previous field service experience, giving them the knowledge required to remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and determine the best course of action. Additionally, the creation and maintenance of answers to FAQs and troubleshooting guides for common issues. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
**What you will do:   **
· Provide remote Technical Support and subject matter expertise for the Trane Chiller portfolio, primarily, but not limited to, the Trane Mag-bearing and Thermafit Modular Chiller portfolio
Support the startup and commissioning of Chillers in the Data Center market
· Knowledge management: create and maintain documented FAQs and troubleshooting guides to reduce problem resolution time and improve technician and support efficiency for repeat issues
· Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
· Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
· Ensures quality standards of all support processes and functions required for execution of work and customer satisfaction.
· Participate in Quality Audits, Design review teams, and technology transfer.
· Identify field problem trends and provide detailed information to the Quality and Engineering functions
· Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
· Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
· Perform root cause analysis and defect resolution
· Author and/or review product literature and assist with training classes
· Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
· Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
**What you will bring:**
· Bachelor's Degree or at least 10 years work experience with commercial HVAC products and/or field service;
OR an equivalent combination of education and work experience on commercial HVAC equipment.
· Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles
**Key Competencies:**
· Experience with case and knowledge management tools for issue tracking and content creation
Previous experience with Mag-Bearing / Oil-Free compressor technology
Strong electrical troubleshooting of electric, and electro-mechanical devices, including strong low voltage (up to 600vac) starter and drive knowledge
· Formal Technical Training in Refrigeration and air conditioning preferred but not required.
· Strong customer facing experience.
· Chiller servicing and overhaul experience a plus.
· Ability to learn and utilize various Trane software programs related to technical service.
· Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented.
· Proficiency in Microsoft Office applications required: Call Center experience a plus.
· The ability to multi-task and perform in pressure situations required.
· Must be able to work independently with minimal direction.
· Attitude, receptive to extensive involvement in a participative management atmosphere.
· Ability to function in a team environment and ability to work remote if required
**Compensation:   **
Base Pay Range: $100,000 - $140,000, depending on location and experience
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
** Equal Employment Opportunity:   **
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities:

• Infrastructure Management:
• Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.
• Oversee the design and architecture of the corporate infrastructure.
• Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
• Cross-Functional Collaboration:
• Work closely with other departments to ensure compatibility and integration of systems.
• Identify and address potential technical challenges that may impact business operations.
• Team Development:
• Participate in the hiring and training of new staff.
• Provide mentorship and coaching to junior team members.
• Conduct annual performance reviews to assess employee performance and identify development opportunities.
• IT Project Management:
• Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.