7,226 Field Service jobs in the United States

Job DescriptionJob Description

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Position Overview
Reporting to the PG US Customer Support Manager, the Field Service Engineer is responsible for providing specialized technical support to customers, including installing, maintaining, and servicing purchased products. This role involves direct customer interaction and collaboration with second level support, third level support, and management. This role performs on-site troubleshooting and resolution of system software and hardware failures, product performance issues, and user experience improvements. The Field Service Engineer also addresses customer inquiries regarding the technical capabilities of products or services. This role is primarily based at a customer site.

Key Responsibilities
• Provides customer support and preventative maintenance under service contracts
• Troubleshoots, diagnoses, and resolves issues with Mycronic products at customer sites, as well as remotely
• Maintains up-to-date knowledge of support, repair, and ongoing issues and continuously develops the skills necessary to provide exceptional customer service
• Develops deep knowledge of Mycronic and Customer applications and products through on-the-job training, corporate training programs, and self-study resources
• Delivers customer training and participates in new product installations
• Prepares and delivers compelling and informative presentations to e.g. customers; actively participates in regular customer meetings, contributing valuable insights and fostering strong customer relationships
• Establishes and maintains effective communication with customers and internal stakeholders, and escalates support issues to management and second and third level support when system performance and customer satisfaction may be at risk
• Adheres rigorously to all safety protocols and utilizes all required safety equipment, contributing to a safe working environment
• Performs other duties as assigned, including tasks and responsibilities related to the company's service processes and overall business needs

Experience and Qualifications
Do you have a strong willingness to learn, a keen technical interest, and the desire to excel together? Then Mycronic could be the right place for you. You are a true team player with an open attitude, a positive mindset, and a high level of personal responsibility. You thrive in a global and fast-changing environment where your passion to solve complex problems comes to its full use and you enjoy the combination of hands-on activities and intellectual challenges. On top of this, you'll need:

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or a minimum of three years related experience and/or training, or an equivalent combination of education and experience
• Strong competency in optics/laser, electrical or computers
• Competence in computers and applications such as Microsoft Office, Linux, MATLAB/Python or equivalent
• Experience from complex maintenance tasks
• Experience within physics, optics/lasers, electronics, robotics experience
• Experience in semiconductor lithography
• Excellent verbal and written communication skills, enabling clear and professional interactions with customers and other stakeholders
• A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
• A valid driver's license is required

Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

Part standard office environment, and part cleanroom in semiconductor mask fab. Significant computer work should be expected.

A Culture of Collaboration & Personal Growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.

Click to learn more about Mycronic and what it's like to work with us

Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace and . We prohibit discrimination and harassment of any kind based on , , , , , , , genetic information, , or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that is our competitive edge.

Job Posted by ApplicantPro

Job DescriptionJob DescriptionDescription:

Who are we?

Torus Americas Inc, located in Golden, Colorado, is part of Torus Group . The Group delivers measurement systems to leading industries around the world including metal packaging, plastic packaging, aerospace, automotive, pharmaceutical, and medical industries. Utilizing 25 years of metrology expertise, we custom design automated inspection and testing systems which enable clients to control high speed processes, reduce costs, and maintain quality in demanding environments.

What are we looking for?

We are looking for an experienced Mechanical / Electrical Service Engineer to join our team. A high-level understanding of Mechanical / Electrical systems is required to assist our service department in the installation, upgrade, and maintenance of Torus equipment.

This is a remote position with +80% travel. Ideal candidate would be in Indiana, Missouri or Ohio. Candidate should live in proximity to a major airport.

‘Day in the life’:

• Work closely with management to maximize efficiency of position.
• Install new equipment and provide operator training.
• Perform scheduled maintenance on equipment.
• Perform emergency/on call maintenance.
• Troubleshoot faulty equipment and upgrade obsolete components.
• Maintain toolbox inventory and equipment.
• Comply with safety regulations and maintain clean and orderly work areas.
• Recommend technical and product improvements to internal design team.
• Work directly with customers and create all necessary paperwork (Reports, testing, certificates, etc.)
• Read blueprints and electrical/pneumatic schematics.
• Communicates with customers directly by phone or email to help resolve problems remotely during breakdown cover/on call weeks.

Benefits:

• Paid time off and paid holidays·
• Health coverage;
• Dental and Vision·
• Monthly HSA contributions·
• Matching IRA contributions·
• Profit Sharing Bonus·
• Reward Miles and points for flights, hotels, and car rentals

** All employees are subject to drug and alcohol testing**

Torus Americas Inc. provides equal employment opportunities to all employees and applicants for employment without regard to , , creed, ancestry, , citizenship, or (including , childbirth, and - related conditions), or expression (including transgender status), , marital status, , , , genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Requirements:

Is this you?

• Highly skilled in mechanical / electrical work with a strong understanding of associated components.
• Understanding of pneumatic systems.
• Understanding of Windows configuration tools, software drivers, etc.
• Proficient in MS Office.
• Physically capable of lifting 50 pounds unassisted.
• Strong communication skills, both verbal and written.
• Able to work alone and manage several projects simultaneously.
• Strong troubleshooting ability.

What do we require?

• +80% travel
• ME or EE bachelor's degree or equivalent work experience
• Occasional weekend work
• International travel

Type of Requisition:

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Public Trust/Other Required:

Job Family:

Job Qualifications:

Skills:

Certifications:

Experience:

US Citizenship Required:

Job Description:

At GDIT, people are our differentiator. As a Field Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help main the critical customer systems that allow them to accomplish their mission.

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Required Technical Skills: Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus

Must have a valid driver's license

.Security Clearance Level: Must be able to obtain a Public Trust BI required

Location: Remote work, must be local to Chula Vista, CA/Southern San Diego County

US Citizenship Required

Technical Support and Troubleshooting:

Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.

Conduct root-cause analysis on hardware, software, and network issues to restore functionality.

A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.

Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance:

Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.

Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.

Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support:

A Field Engineer acts as a liaison between the GDIT program and customers to increase brand loyalty. In addition, they must possess strong communication abilities to increment customer satisfaction.

Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures.

Offer remote support to government clients as needed, guiding them through troubleshooting steps when on-site visits are not feasible.

Maintain a productive working relationship with direct and indirect customers while protecting the business interests.

Assist with customer needs and strive to resolve any issues in a prompt manner.

Documentation and Reporting:

A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, as well as manage complex projects across different sectors or states.

Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.

Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication:

Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.

Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.

Provide support for GDIT business plans and initiatives. Paying substantial attention to detail and organization to present a positive company image on the road.

. Must follow strict company and industry privacy regulations. They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. They report to the service manager in their department.

WHAT YOU'LL NEED TO SUCCEED:

Proficiency in troubleshooting hardware, software, and networking issues.

Ability to read and interpret technical manuals, schematics, and wiring diagrams.

Excellent communication skills and the ability to explain technical concepts to non-technical users.

Strong customer service orientation with a problem-solving mindset.

Ability to work independently, manage time effectively, and prioritize tasks.

Will need to drive to customer locations (sometime remote) located in the assigned area of responsibility daily to perform routine maintenance and troubleshooting

GDIT will provide company vehicle

Provide technical field support for company products by servicing sites and/or delivering or installing equipment.

Resolve maintenance and operational issues in the field.

Perform troubleshooting procedures.

Education: Bachelor of Science preferred; High School diploma mandatory

Required Experience: 2+ years of related experience. In addition, previous working experience in information technology, network operation or security operation centers may be helpful.

GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:

Travel Required:

Telecommuting Options:

Work Location:

Additional Work Locations:

Total Rewards at GDIT:

.

• Install and commission new machines, including programming and acceptance testing
• Diagnose and repair complex mechanical and electrical systems
• Provide technical training and support to customer teams
• Develop and test new equipment in-house before deployment
• Collaborate with customers to ensure our machines meet real-world application needs
• Travel to customer sites (up to 50%) - both domestic and international
• Cross-train and support operations between our Ramsey and Pennsauken locations

• 1-3 years of experience in a technical or service engineering role
• Mechanical or Electrical degree preferred
• Experience with CNC machines, controls, or automation is a strong plus
• Strong troubleshooting skills - both electrical and mechanical
• Comfortable working directly with customers in a production environment
• Working knowledge of motion control systems, automation platforms, and Windows OS
• Familiarity with ERP systems and documentation best practices

• Be part of a team shaping the future of manufacturing
• Gain exposure to a wide range of industries and technologies
• Work in a high-mix, low-volume environment where every day is different
• Opportunities to grow into leadership or engineering roles
• Travel globally while staying rooted in NJ

Position Summary

Under remote supervision, Advanced Sterilization Products’ Field Service Engineer I is responsible for

providing customer service solutions related to installation and validation of new ASP systems, planned

and corrective maintenance of installed ASP systems, improving system utilization of installed systems,

and supporting lifecycle management activities in assigned accounts for all products distributed or

supported by Advanced Sterilization Products.

Location

The candidate will work remotely. The candidate will need to reside in or around the Atlanta GA area. (Decatur, Norcross, Snellville, Lawrenceville, Duluth)

Duties and Responsibilities

Under remote supervision and in accordance with all applicable government laws, regulations and ASP

policies, procedures and guidelines, this position:

• Partners with sales and clinical education field team to deliver customer-focused high value

business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a

part of a cross-functional work group.

• Manages all responsibilities of primary territory, including compliance and documentation requirements.

• Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within

assigned territory.

• Performs preventive maintenance and documents performance and maintenance records on equipment.

• Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service

work required to support all products supported and serviced by Advanced Sterilization Products technical

service division.

• Provides support and responds to customers related to critical service.

• Determines cause(s), troubleshoots, and performs corrective action as required.

• Completes all assigned training and documentation requirements within assigned due dates.

• May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce

cost of operation.

• Devises project plans for the installation-planning phase of new equipment.

• Manages customer expectations on a regular basis before & after various interactions to ensure customer

satisfaction.

• Completes all activities within the Service System through daily updates and documentation.

• Completes all processing of RMA returns to support individual usage of supporting parts and equipment.

• Manage personal “trunk” inventory and complete required audits to support thereof.

• Provides guidance to Customers to include hospital Biomedical engineers along with Field Service

Technicians and/or Representatives and assists when customer issues arise.

• Provides feedback/suggestions for design improvement opportunity.

• Beta site support/installation. Performs other duties assigned as needed.

• This position requires on-call responsibilities, including weekend call coverage on a rotating basis.

Qualifications

Education:

High School or Equivalent

Associate’s Degree

Bachelor’s Degree

Master’s Degree

PhD Degree

Other: Minimum of 3 years of related work experience with Associate Degree.

Years of Related Experience:

Minimum of 5 years of experience in customer support/customer relations/technical support.

Minimum of 2 years customer service experience.

Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device

industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment.

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)

SKILL SETS:

• Demonstrate excellence in providing customer service.

• Highly motivated to achieve top level customer satisfaction in all accounts.

• Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written

communication, time management and teamwork skills.

COMPUTER SKILLS:

• Experience using office based and customized computer programs/applications for territory management

and administrative activities.

• Basic knowledge of office-based computer programs such as Word, Excel and Access, and their

application in administrative activities.

• Knowledge of service systems.

JOB EXPERIENCE:

• Knowledge of inventory management practices to maintain and account for parts inventory.

• Basic understanding of business practices, processes, and associated costs of managing primary territory.

• Knowledge of calibrated tools.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• 4+ years of work experience in a related Medical Device industry.

• Experience working in a field service environment. MCP certification or equivalent.

• Microsoft A+ certification or equivalent computer hardware certification.

External Interactions

• Home office (10%) and hospital/surgery center environments (90%).

• Must be able to travel overnight locally, regionally, and nationally as needed

Physical Requirements

The physical demands identified are representative of the physical requirements necessary for an employee to

successfully perform the essential functions of this job. Reasonable accommodation can be made to enable

people with disabilities to perform the described essential functions of this job. While performing the

responsibilities of this job, the employee may be required to talk and hear.

While performing the responsibilities of this job, the employee is required to talk and hear. The employee is often

required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand,

walk, reach with arms and hands, climb or balance, and to stoop and kneel. Vision abilities required by this job

include close vision.

Able to lift 80 pounds to a height of four (4) feet; operate company vehicles; sitting/driving for long periods of time;

excessive standing, bending, and stooping; frequent air travel 50% of the time.

Work Environment

Travel on the Job: Up to 50% Domestic

Scheduled Work Hours

On Call (Call in for Work)

Approximate Position Requirements

Standing: Up to 50%

Kneeling: 10-20%

Sitting: Up to 30%

Walking: 10-20%

Additional Work Environment Requirements

Visit customer sites. Work requires significant local travel and may require occasional overnight travel and

weekend and/or evening work.

Environmental, Health and Safety

All managers and employees shall proactively support ASP’s Environmental, Health and Safety (EHS) Policy by

providing the necessary resources and giving equal emphasis with other functions such as production and

quality. It is the duty of every manager and employee to:

Ensure implementation of safety and environmental procedures, guidelines, and standards.

Evaluate employee compliance and enforce established safety and environmental procedures and rules.

Create a safe work area environment, recognize safe activities, and reward good safety performance.

Provide training to employees when:

• Hired

• Transferred

• New substances, processes, procedures, or equipment are introduced to the workplace and represent a

new hazard

Measure safety performance and hold persons accountable for activities and results.

Ensure that incidents are investigated to determine root cause, and that corrective actions are taken.

Ensure employees wear required protective equipment.

Ensure EHS inspections are conducted monthly and corrective actions are implemented.

Occupational Hazards

Ergonomic Risk: Moderate

Reproductive Health Risk: No Concern

Machine Operation

Electrical Hazards

Hazardous Chemicals/Fumes

Bloodborne Pathogen

Biohazards (BBP and parts of LAH)

Powered Industrial Vehicles (PIV) Operation

Company Vehicle

Lifting Requirement

Heavy using assistance (50+ lbs)

Ground to knees

Ground to Waist

Ground to Shoulders

Waist to Shoulders

Repetitive Hand Motions

Twisting Motion

Computer Entry

Simple Grasp

Fine Manipulation

Compliance

All employees have a duty to comply with applicable laws, regulations, standards, ASP policies and procedures.

This job description is intended to convey information essential to understanding the scope of this position and it

is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated

with the position. Employees are required to follow any other job-related instructions and perform job-related

duties as may be reasonably assigned by his/her supervisor. Reasonable accommodation may be made to

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 47,500.00 - 88,100.00

This position is also eligible for bonus as part of the total compensation package.

The salary range for this position (in local currency) is 47,500.00 - 88,100.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at