134 Technical jobs in Oregon City

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.

The role, at a glance:
The Technical Support Specialist provides technical support, advice, and assistance to Biamp's
customers (including AV integrators, consultants, and administrators) regarding AV hardware and
software systems. Daily activities include troubleshooting both simple and complex AV systems through
conversation with customers, exploration of programming files, recreation of customer systems in a test
lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at
Biamp, with continued growth and increasing responsibilities.

How you'll contribute:

• Provide technical support to customers via phone, email, and chat
  
• Coordinate returns and repairs of Biamp products as necessary
  
• Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more
  
• Identify and escalate priority issues to Applications Engineers and other groups where appropriate
  
• Accurately process and record customer interactions using tech support case tracking software
  
• Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry
  
• Organize ideas and communicate oral and written messages that are appropriate to audiences and circumstances
  
• Follow up and make scheduled call backs to customers where necessary
  
• Offer alternative solutions where appropriate with the objective of retaining customers' business
  
• Work with cross-functional teams to provide advice and guidance on new product development and industry trends
  

You'll also support with:

• Participating in trade shows and assisting with customer visits where needed
  
• Assisting Applications Engineers as needed to test and improve Biamp products and processes
  
• Writing, proofreading and revising technical documentation, training courses, and online knowledgebase articles
  
• Maintaining organization and functionality of department's test rack equipment
  
• Other duties as assigned by your Supervisor/Manager
  

A successful candidate should have:

• Bachelor's Degree or equivalent work experience
  
• 2-4 years related work experience in AV
  
• 1 or more years customer-facing support/service experience a plus
  
• Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus
  
• Ability to independently support multiple Biamp products and platforms
  
• Certified Technical Specialist (CTS) certification or approved AV industry certification preferred
  
• Familiarity with fundamentals of computer networking; networking certification and/or training a plus
  
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
  
• Possession of excellent verbal and written skills in English
  
• Possession of excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods
  
• Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail
  
• Ability to work independently and in a team environment
  
• Strong interest in independent learning and research a plus
  
• Up to 10% travel may be required
  
• Proficiency in Spanish a plus
  

Work Environment:

• Stand or sit for long periods
  
• Office Environment
  

What we offer:

• Medical, Dental, and Vision
  
• 3 weeks annual PTO and 9 paid holidays
  
• 401(k) + matching
  
• Employer-paid base life insurance, short, and long-term disability
  
• Health savings accounts (with Biamp contribution) and flexible spending accounts
  
• Tuition reimbursement
  
• Charitable donation matching
  
• Discretionary company achievement bonus
  
• Referral bonuses
  

Who is Biamp?

We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

About the Company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative solutions help hospitals, clinics, and senior living organizations protect people, optimize resources, and enhance operational insights for a healing environment. With a commitment to our customers' long-term success, we proudly partner with over 15,000 providers globally across the care continuum. We seek passionate individuals who are inspired by our vision and willing to contribute their unique perspectives and experiences.

Position Summary

Join us as a Technical Support Engineer, where you'll play a crucial role in resolving complex technical challenges as part of a dedicated support team. Utilizing your expertise, you'll assist customers and field engineers when initial support has not resolved their concerns. Your involvement may also include customer installation or upgrades, while directly reporting to the Support Center Manager.

This is a remote position with working hours from 12 PM PT to 8 PM PT.

Essential Job Functions

• Provide expert support for customer inquiries on all Securitas Healthcare products via phone and web-based CRM.
• Reproduce customer issues and test configurations to diagnose problems effectively.
• Escalate complex problems and request assistance from senior team members as necessary.
• Continuously expand your knowledge of product offerings and support policies to deliver comprehensive solutions promptly.
• Achieve high performance in response and resolution time, emphasizing first-call resolution and customer satisfaction.
• Work Monday to Friday, available for 24x7 customer support based on a rotation.

Additional Responsibilities:

• Occasional travel to customer sites for on-site troubleshooting and upgrades.

Education / Required Skills:

• Minimum of 3 years in technical support.
• 3 years of hands-on experience with Linux and/or Windows Server 2008 and up.
• Strong network troubleshooting skills.
• Adaptability in a dynamic and challenging environment.
• Excellent team collaboration and communication skills.
• Quick learner of new technologies and products.
• Proficient in English, both verbal and written.
• Hands-on experience supporting various applications, hardware, and software.
• High School Diploma or equivalent is required.
• Willingness to travel up to 25% as needed.

Preferred Education, Skills & Experience:

• Bachelor's degree or relevant formal education.
• OS certification preferred.
• Experience supporting large-scale healthcare organizations.
• Network administrator certification preferred.
• Experience with Cisco LWAPP Wi-Fi infrastructure; CCNA certification preferred.
• Hands-on database experience is a plus.
• Experience with 3rd party integrations (Ensemble, HTTP Post) is advantageous.

Supervisors Title: Technical Support Manager

Department Name: PSO Support

EEO Statement: We are an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness guide our daily interactions with customers and the communities we serve. We provide reasonable accommodations upon request to ensure qualified individuals with disabilities can perform essential functions of this job.

I have read and understand the job requirements, responsibilities, and expectations set forth in the job description provided for this position. I confirm my ability to perform the essential job functions as outlined, with or without reasonable accommodations.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team:
The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.
About the Role:
Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.
Responsibilities:
+ Identifies, investigates, and resolves users problems with computer software and hardware.
+ Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
+ Consults with users to determine steps and procedures taken to identify and resolve the problem.
+ Applies knowledge of computer software and procedures to solve problems.
+ Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
+ Collaborates with other staff to research and resolve problems.
+ Collaborates with escalation teams to explain errors and/or recommend enhancements to products
Requirements:
+ Excellent verbal and written communication skills.
+ Excellent interpersonal and customer service skills.
+ Professional and pleasant telephone manner.
+ Ability to explain technical issues to technical and nontechnical employees and customers.
+ Proven analytical and problem-solving skills.
+ Proficient with or the ability to quickly learn an array of computer software.
+ 2+ years experience in customer technical support
Working for you:
+ We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
+ In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD
The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD
The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.
+ Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications
+ Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;
+ Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;
+ Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;
+ Oversee talent management including recruitment, training, mentoring and development of existing team members;
+ Set specific customer support standards and objectives for the Business Applications Technical Support Team;
+ Contribute to improving customer support by actively responding to queries and handling complaints;
+ Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;
+ Follow up with customers to identify areas of improvement;
+ Provide customer feedback to the appropriate internal teams;
+ Solve complex problems and making decisions based on a wide range of factors supported by data; and
+ Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.
**Qualifications:**
Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:
+ 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;
+ 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;
+ 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;
+ 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;
+ 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;
+ 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and
+ 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.
JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.
Compensation Range:
$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
#LI-DNI
Anywhere Real Estate Inc. ( ? **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran

Your opportunity

As a New Relic Senior Technical Support Engineer, you are a critical technical authority for our customers, leveraging your deep product expertise to resolve their most complex and novel technical challenges. We are deeply committed to fostering an environment of continuous learning, collaboration, and customer empathy, empowering you to not only solve intricate problems but also to elevate the skills of your peers through mentorship and knowledge sharing.

In this role, you will act as a subject matter expert and a key escalation point, tackling the toughest technical puzzles and ensuring our customers receive world-class support. If you are passionate about technology, dedicated to customer success, and thrive on diving deep into complex systems, this is your opportunity to make a significant impact.

What you'll do

• Serve as a technical escalation point, effectively solving complex customer issues related to installation, configuration, data exploration, and troubleshooting across the New Relic platform.
• Proactively engage in complex and aging tickets to drive customer issues toward a swift resolution, acting as a troubleshooter of last resort.
• Take ownership of escalated customer issues, partnering effectively with internal teams (e.g., Product, Engineering) to ensure optimal outcomes and advocate for customer needs.
• Support the growth of your colleagues through active mentorship, knowledge creation, training delivery, and collaboration on challenging customer issues.
• Champion customer self-service by creating and improving both internal and customer-facing documentation, leveraging Knowledge Centered Support (KCS) practices.
• Help optimize team workflows by iterating on best practices, standard tools, and troubleshooting approaches in alignment with team and business goals.
• Own your personal development by incorporating feedback and continually building your technical skills and business acumen to remain a subject matter expert.
• Model a flexible, solution-oriented approach and embrace change as an opportunity for growth.

This role requires

• Typically requires a Bachelor's degree and a minimum of 5 years of related work experience; or a Master's degree and 3 years of experience; or equivalent related work experience (approximately 6-8 years).
• Substantial experience delighting customers in a technical support, software engineering, SRE, or related customer-facing technical role.
• Subject matter expertise in one or more areas of the New Relic SaaS platform, with a demonstrated ability to quickly learn and master new product areas.
• Fluent programming knowledge in, or extensive experience supporting customers in, at least one of the following languages/frameworks: Java, .NET, PHP, Ruby, Python, Node.js, or Go.
• Strong knowledge of cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and troubleshooting network essentials (TCP/IP, DNS, HTTP, SSL/TLS).
• Exceptional and creative troubleshooting skills, with a proven ability to find solutions when the answer is not obvious.
• Excellent communication skills (written and verbal), with the ability to de-escalate tense situations and articulate complex technical concepts clearly to varied audiences.
• A passion for sharing knowledge and a demonstrated ability to mentor and act as a resource for other engineers.
• You exhibit a high level of empathy and maintain professionalism, especially under pressure.
• You are committed to equity and inclusion and are eager to work with a team that cultivates and celebrates intersectional diversity.

Bonus points if you have

• Experience in a DevOps, SRE, or Software Engineering role.
• Cloud certifications (AWS, Azure, or GCP).
• Experience with the broader New Relic observability platform or other observability tools (e.g., Splunk, Dynatrace, Datadog, OpenTelemetry).
• Experience with front-end web development (JavaScript) or mobile development (iOS, Android).
• Strong experience with and adherence to Knowledge Centered Support (KCS) practices.

Please note that visa sponsorship is not available for this position.

#LI-MM1#LI-Remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range $90,000—$121,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at

Your opportunity

As a New Relic Senior Technical Support Engineer, you are a critical technical authority for our customers, leveraging your deep product expertise to resolve their most complex and novel technical challenges. We are deeply committed to fostering an environment of continuous learning, collaboration, and customer empathy, empowering you to not only solve intricate problems but also to elevate the skills of your peers through mentorship and knowledge sharing.

In this role, you will act as a subject matter expert and a key escalation point, tackling the toughest technical puzzles and ensuring our customers receive world-class support. If you are passionate about technology, dedicated to customer success, and thrive on diving deep into complex systems, this is your opportunity to make a significant impact.

What you'll do

• Serve as a technical escalation point, effectively solving complex customer issues related to installation, configuration, data exploration, and troubleshooting across the New Relic platform.
• Proactively engage in complex and aging tickets to drive customer issues toward a swift resolution, acting as a troubleshooter of last resort.
• Take ownership of escalated customer issues, partnering effectively with internal teams (e.g., Product, Engineering) to ensure optimal outcomes and advocate for customer needs.
• Support the growth of your colleagues through active mentorship, knowledge creation, training delivery, and collaboration on challenging customer issues.
• Champion customer self-service by creating and improving both internal and customer-facing documentation, leveraging Knowledge Centered Support (KCS) practices.
• Help optimize team workflows by iterating on best practices, standard tools, and troubleshooting approaches in alignment with team and business goals.
• Own your personal development by incorporating feedback and continually building your technical skills and business acumen to remain a subject matter expert.
• Model a flexible, solution-oriented approach and embrace change as an opportunity for growth.

This role requires

• Typically requires a Bachelor's degree and a minimum of 5 years of related work experience; or a Master's degree and 3 years of experience; or equivalent related work experience (approximately 6-8 years).
• Substantial experience delighting customers in a technical support, software engineering, SRE, or related customer-facing technical role.
• Subject matter expertise in one or more areas of the New Relic SaaS platform, with a demonstrated ability to quickly learn and master new product areas.
• Fluent programming knowledge in, or extensive experience supporting customers in, at least one of the following languages/frameworks: Java, .NET, PHP, Ruby, Python, Node.js, or Go.
• Strong knowledge of cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and troubleshooting network essentials (TCP/IP, DNS, HTTP, SSL/TLS).
• Exceptional and creative troubleshooting skills, with a proven ability to find solutions when the answer is not obvious.
• Excellent communication skills (written and verbal), with the ability to de-escalate tense situations and articulate complex technical concepts clearly to varied audiences.
• A passion for sharing knowledge and a demonstrated ability to mentor and act as a resource for other engineers.
• You exhibit a high level of empathy and maintain professionalism, especially under pressure.
• You are committed to equity and inclusion and are eager to work with a team that cultivates and celebrates intersectional diversity.

Bonus points if you have

• Experience in a DevOps, SRE, or Software Engineering role.
• Cloud certifications (AWS, Azure, or GCP).
• Experience with the broader New Relic observability platform or other observability tools (e.g., Splunk, Dynatrace, Datadog, OpenTelemetry).
• Experience with front-end web development (JavaScript) or mobile development (iOS, Android).
• Strong experience with and adherence to Knowledge Centered Support (KCS) practices.

Please note that visa sponsorship is not available for this position.

#LI-MM1#LI-Remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range $90,000—$121,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

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TEKsystems is seeking a Manufacturing Technical Support Manager to lead a high-performing team of support professionals for a long-term opportunity with a well-established manufacturer of scientific and laboratory equipment.

Job Description and Responsibilities:

As the Technical Support Manager, youll oversee a team of four support specialists, driving excellence in customer service and technical troubleshooting. Youll be responsible for:

• Team Leadership & Development - Lead, coach, and mentor the Technical Support team, Conduct regular one-on-ones and performance reviews, Manage onboarding and training for new hires, and Monitor KPIs and ensure timely resolution of customer issues.
• Customer Support Strategy - Develop and refine support policies and service standards, Champion a customer-first culture, and Serve as the escalation point for complex technical issues.
• Operations & Tools - Ensure accurate documentation in systems like OS Ticket, Business Central, and Salesforce, Promote proficiency in internal tools including Microsoft Office and SharePoint, and Collaborate with engineering and production teams to resolve recurring issues.
• Service Oversight - Lead remote troubleshooting and onsite service coordination, Manage warranty claims and service dispatches, Maintain and improve technical documentation and training materials.
• Continuous Improvement - Drive process improvements through A3 initiatives, Report key metrics to leadership, and Communicate customer feedback to internal teams for product enhancement.

? Skills + Qualifications:

• 5+ years in technical support or customer service, with 2+ years in a leadership role.
• Experience with scientific or laboratory equipment is a strong plus.
• Ability to read wiring diagrams and troubleshoot temperature-controlled systems.
• ERP/MRP experience required; familiarity with Microsoft Dynamics Business Central preferred.

Pay and Benefits

The pay range for this position is $6000.00 - $75000.00/yr.

Health Benefits
Full?time employees are eligible for medical, dental, and vision insurance on the first of the month
following 60 days from hire date.

401(K) Retirement Plan
a. The Company will match 100% of an employees contribution up to 3% of their annual
salary; as well as an additional 50% match for any contribution between 3% and 5%.
b. Automatically enrolled with a 3% contribution. You have the option to opt out or update
contributions.
2. Short-Term and Long-Term Disability Insurance
a. 100% covered through the company.
3. Life Insurance
a. 100% covered through the company.
4. Flex Spending Plan (FSA/HSA)
a. Voluntary plan
b. Yearly enrollment, employee choice of amount deduction.
5. Oregon PMFL
a. The total contribution is 0.983% which will be split between Employee 60% and
Employer 40%.

Workplace Type

This is a hybrid position in Hillsboro,OR.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The American Red Cross is seeking a Tech Support Analyst 3 based in Portland, Oregon.

The Tech Support Analyst 3 will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

The work location for this exciting opportunity is located at 3131 N. Vancouver Ave, Portland, OR. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% of the time. (Required: must have valid driver’s license with clean driving record to drive a Red Cross vehicle.)

Standard work hours are 8:00 – 5:00pm. We work a 40 hour work week schedule, Monday – Fridays.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.

• Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.

• Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.

• Prepare metrics, activity and progress reports regarding projects, tasks, and operations.

• Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.

• Provide training and guidance to other staff. Contribute expertise to projects.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

• Education: Bachelor's degree required. Information Systems, Computer Science, or related field preferred.

• Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.

• Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. A current, valid driver's license with good driving record is required.

• Travel: 10% around the Portland area and into Washington state.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified

+++PAY INFORMATION:

The annual salary range for this position is $37.50 - $39.50/ hour. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 19 days a year; based on type of job and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

*LI-EH1

IND123

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS ( partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday ( to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (